HeldFunds An independent record of withheld funds

A charge starting with DRI* on your statement

DRI* is Digital River, a company that sold software, antivirus and other subscriptions on behalf of the companies that made them. The name after DRI* is the product.1 Digital River shut down in 2025 and its shopper support site no longer loads. Ask the company named after DRI* for your refund, and go to your bank if it will not help.

What changed in 2025

In a letter to Minnesota’s employment department dated 27 January 2025, Digital River’s chief executive said the company was laying off 122 employees and permanently closing its offices.4 By then it had "suspended services to most of its global customers".5 Adobe, one of the companies it sold for, told its customers that "Digital River is no longer processing refunds for purchases made through them."7

What it looks like on a real statement

Digital River’s own help page asked about "an unauthorized charge … with “DRI*” in the description", and its order lookup named the forms "DRI*", "DRI" and "Digital River".12 These are lines cardholders typed into forums, as they wrote them:

DRI* lines posted by cardholders, as they typed them
What the statement said Amount Posted What the cardholder said
Dri*avast Software 9529084089 Mn $53.24 December 2016 Used only the free version of Avast and did not want the paid one.8
DRI*AVG Technologies $75.45 July 2018 "absolutely sure that I didn't purchase" it.9
DRI*FLICKR Not stated May 2020 A recurring charge they did not recognise; the phone number on the bill "didn't go anywhere".10

MN is Minnesota, where Digital River was based.3 In the Avast and Flickr threads, other forum users explained that DRI* is Digital River, the company that took payments for those products.810

What to do now

  1. Find the receipt Search every email address you use, including spam, for Digital River, DRI, the product name on the line, and the amount. The receipt tells you what you bought and when.
  2. Contact the company named after DRI* Digital River always sent product questions to the company that made the product.1 With Digital River gone, that company is the only one left to ask. Some have taken over their customers’ subscriptions directly. Adobe told customers who bought through Digital River that from 11 February 2025 they "must transition to Adobe".7 Ask the company to cancel any renewal and to refund you, in writing, and keep the reply.
  3. Do not wait on Digital River Its order lookup asked for your email address and the last four digits of your card, or your order number and password.2 When we checked on 25 September 2026, digitalriver.com returned an error page, and the address of that order lookup, gc.digitalriver.com, did not connect. The copies cited on this page are from the Internet Archive.
  4. Go to your bank If the maker will not refund you, or you cannot tell who it was, tell your card issuer you want to dispute the charge. Bring the statement line exactly as printed, every date and amount, and what you already tried. Say that Digital River has shut down and cannot be reached, and show them this page if it helps. Ask what the bank’s deadline for disputes is. It depends on your bank, the card network and the reason, and missing it can end your options.

Why your refund may be stuck

Digital River was the legal seller: its terms of sale named Digital River, Inc., of Minnetonka, Minnesota, as the operator, and offered "a standard 30-day return policy".3 So the money you paid went to Digital River first, not to the product’s maker. Some makers did not get it either. In October 2024, The Register reported that Digital River "has not paid numerous merchants since midsummer" for products sold through its MyCommerce platform; Digital River’s lawyers disputed the claimed debt.6 That is why a maker may tell you it cannot refund money it never received, and why your bank may be the only one that can.

If you are a software company that sold through Digital River and was not paid, that is the situation this site exists to record. Report your case.

Other names you might see

Digital River was one of several companies that sell software on behalf of the people who make it. 2CO.COM is 2Checkout, FS * or FSPRG is FastSpring, CBI* is Cleverbridge, and PADDLE.NET is Paddle. All of them are in the table of unfamiliar charges.

Sources

  1. Digital River, "Shopper Support". Archived copy of 30 January 2025. The original address, digitalriver.com/shopper-support, did not load when checked on 25 September 2026. Archived copy read 25 September 2026.
  2. Digital River, "DRI*DigitalRiver Customer Service - Find Your Order". Archived copy of 7 February 2025. Archived copy read 25 September 2026.
  3. Digital River, "Terms of Sale". Archived copy of 30 January 2025. Archived copy read 25 September 2026.
  4. Dan Niepow, "Minnetonka-based e-commerce firm Digital River to shut down", Twin Cities Business, 28 January 2025. tcbmag.com. Verified 25 September 2026.
  5. "Digital River cuts staff and will shut down headquarters", Digital Commerce 360, 29 January 2025. digitalcommerce360.com. Verified 25 September 2026.
  6. "Digital River delays sales payments to vendors since July", The Register, 15 October 2024. theregister.com. Verified 25 September 2026.
  7. Adobe Help Center, "Digital River deprecation". Archived copy of 16 February 2026. The original, helpx.adobe.com/x-productkb/policy-pricing/digital-river-deprecation-adobe.html, refuses automated requests. Archived copy read 25 September 2026.
  8. "Received a Suspicious Charge", Avast Community, 26 December 2016, and replies. community.avast.com. Verified 25 September 2026.
  9. "Unauthorized charge by DRI*AVG Technologies", AVG Community, 12 July 2018. community.avg.com. The user’s own account. Verified 25 September 2026.
  10. "Reoccurring credit charge from DRI*FLICKR", Flickr Help Forum, 28 May 2020, and replies. flickr.com. Verified 25 September 2026.

Every factual claim on this page is sourced below. Last verified against primary sources on 25 September 2026.