File a case

If a payment company closed or froze your account and kept the balance, this form puts it on the record. It takes a few minutes. You choose whether your name or your company is ever published.

Before you write

Write only what happened to you and what you can show. Dates, amounts, and the exact wording they used are worth more than adjectives. If part of it is your inference rather than something you were told, say so — it will still be published, marked as such.

Which payment company? For example: Paddle, Stripe, PayPal, Lemon Squeezy, Polar. How much is being held, and in what currency? An approximate figure is fine. Write "not stated" if you do not know. When was the account closed or frozen? Month and year is enough. What hold period were you told, if any? For example: 180 days, six months, "under review", nothing at all. Which country is your business in? What happened, in your own words What you sold, what you were told and when, what you have tried, and where it stands now. How should this be attributed if it is published? Your email Never published. Used only to come back to you with questions before anything goes up, and to tell you if your money is released so the record can be corrected. A link to anywhere you have already written this publicly (optional)

What happens next

A person reads it Nothing is published automatically. Submissions are read, and most get a reply asking one or two clarifying questions.
You see the entry before it goes up If your case is going to be published, you get the exact wording of the entry first, and you can correct it or withdraw it.
The record gets corrected when your money moves If the balance is released, tell us and the entry is updated to say so. A record that only ever counts grievances and never counts resolutions is propaganda, not a record.

If you would rather not use a form

You do not have to file anything to be useful. Writing your own account publicly — on your own site, or anywhere it stays readable — and letting us link to it does the same job, and it stays under your control.