The incident record

Each entry below is one account of one payment account being closed with money still inside it. The entries are deliberately dry: what was held, for how long, in which country, and whether it came back.

1979 Cases documented

$12,884,112.78 Currently reported as still held

105 Confirmed released

This record opened on 7 September 2026. Its size reflects how long it has been collecting, not how often this happens. Entries are also collected by company, in the Stripe file, the Lemon Squeezy file, the PayPal file, the Shopify Payments file, the Square file and the Paddle file, and by what happened at the end of a hold, in what merchants report after day 120 and what happens when the way out of a hold is itself broken, and what happens when the hold starts at the payout bank account. Counts by company, status, stated hold and amount are in the record in numbers. File a case →

What it takes to get into this record

An entry is published only if the account comes from the person it happened to — either filed here directly, or published by them somewhere we can link to and have read in full. Second-hand summaries, screenshots without a traceable source, and anything we cannot open ourselves do not go in, however plausible they sound. A record that accepts everything is worth nothing.

Entries state what the person said happened to them. They are their reports, not our findings. If a company disputes an entry and tells us so, the dispute is published alongside it.

About the CFPB source links

44 entries below cite a complaint in the U.S. Consumer Financial Protection Bureau's public complaint database. As of 16 September 2026, the search those links open returns only each complaint's metadata — product, issue, state, company response — and no longer returns the complainant's own account to us. Each of those entries was written from the complaint text read in full at that link on the day the entry was filed. Where an archived copy is linked, that copy still shows the text.

Entries

1979 entries, newest first, 200 to a page — this is page 1 of 10.

HF-2026-1979 · EMSFiled 2026-11-03

Amount held: $75,000 (“over $75,000”, described as 100% of revenue, per the reviewer)
Held since: On or before 13 March 2025: the review date; the reviewer says the hold had lasted weeks by then
Hold period stated by the processor: No timeline given, per the reviewer
Current status: HELD — Still held as of the review of 13 March 2025. PaymentCloud replied on 3 June 2025 that the account had been closed on 15 May 2025 and that selling prescription pharmaceuticals without the legally required prescription violated the signed agreement. The merchant did not post again.
Merchant: U.S. e-commerce business; the review says it sells prescription products, United States (reviewer on Trustpilot’s US site). Reported by: A merchant reviewing PaymentCloud, review 6839c4e133b24a18d31935c9 on Trustpilot.
Account as given: The reviewer says the signed agreement provided a 10% rolling reserve capped at $500,000 and that onboarding assured there would be no reserve; that “EMS is now withholding 100% of our revenue — over $75,000 — without any written explanation, violation notice, or timeline for release”; that the business had stayed within its processing limits with no chargeback spike; and that EMS kept charging its bank account for fees and refunds while processing no new transactions.
Verification: Taken from a source published by the person it happened to — source
Read on 3 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date. The review was posted on PaymentCloud’s Trustpilot page; the processor named in it is EMS.

HF-2026-1978 · StaxFiled 2026-11-03

Amount held: $4,055 (“a 4055.00 dollar credit card payment”, per the reviewer)
Held since: Early October 2022: the reviewer says this was his first transaction, before the review of 9 October 2022
Hold period stated by the processor: Not stated; Stax’s reply says the first transaction was over half the account’s approved monthly volume and was held for a risk check
Current status: RELEASED — Stax’s vice-president of operations replied on 27 October 2022 that he had “had them release your funds” and that the money should appear in the bank account. The reviewer did not post again.
Merchant: Business taking its first card payment through Stax, United States (reviewer on Trustpilot’s US site). Reported by: A merchant reviewing Stax Payments, review 63519e328056669a30a6c893 on Trustpilot.
Account as given: The reviewer says Stax processed a $4,055 card payment, his first transaction, then held the money and would not deposit it; that Stax would not refund the customer unless he paid the customer the amount himself; and that he was considering a lawsuit.
Verification: Taken from a source published by the person it happened to — source
Read on 3 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1977 · StaxFiled 2026-11-03

Amount held: $45,000 (“around $45k”, per the reviewer)
Held since: May 2025: the reviewer says the freeze began on a Friday evening, before the review of 27 May 2025
Hold period stated by the processor: Not stated
Current status: RELEASED — The reviewer says “It took me 14 days to get my funds released” and that he switched back to his previous processor.
Merchant: Business processing payments; the review says almost $1 million of revenue had run through Stax in six months, Not stated. Reported by: A merchant reviewing Stax Payments, review 6862fd155992f471f815bc89 on Trustpilot.
Account as given: The reviewer says that six months in, and after almost $1 million of revenue, Stax “put a freeze on my account without warning”; that the freeze began on a Friday evening and covered a weekend of transactions totalling around $45,000; that Stax still took its fees and monthly membership fee while the revenue was frozen; and that only email worked because there was no one to call.
Verification: Taken from a source published by the person it happened to — source
Read on 3 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1976 · StaxFiled 2026-11-03

Amount held: $50,000 (“$50,000 dollars of our clients money”, per the reviewer)
Held since: On or before April 2025: the reviewer says the money had been held for over a month when he wrote on 2 May 2025
Hold period stated by the processor: Not stated
Current status: HELD — Still held as of the review of 2 May 2025, which says Stax’s review had concluded more than a week earlier without payment. Stax replied on 16 June 2025 offering to escalate. No later update.
Merchant: Business processing client payments; the review does not say what it sells, United States (reviewer on Trustpilot’s US site). Reported by: A merchant reviewing Stax Payments, review 684db5b0260157830ab4a64b on Trustpilot.
Account as given: The reviewer says Stax had held up the money “for over a month”; that “They currently have been holding $50,000 dollars of our clients money and keep dragging out a ‘review process’ that has been concluded for over a week now according to their last email”; and that he would report the company to the SEC.
Verification: Taken from a source published by the person it happened to — source
Read on 3 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1975 · HelcimFiled 2026-11-03

Amount held: $6,500 (“6.5k worth of my sales amount”, per the reviewer)
Held since: 12 September 2022: the reviewer wrote on 14 September that the account was closed “day before yesterday”
Hold period stated by the processor: Not stated
Current status: HELD — Still held as of the review of 14 September 2022. Helcim replied on 16 September 2022 that it could not find the account under that name and asked the merchant to contact it. No later update.
Merchant: Registered company selling to customers in the United States and Canada, Canada: the reviewer says the company is registered in Vancouver. Reported by: A merchant trading as West Trading, review 6324bb3c6a3e1ed2c3d4e360 on Trustpilot.
Account as given: The reviewer says Helcim closed the account saying his customers had refused to pay, which the customer denied when asked; that the closure came “at the time of payout”; and that “Total 6.5k worth of my sales amount and they blocked my account”.
Verification: Taken from a source published by the person it happened to — source
Read on 3 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1974 · HelcimFiled 2026-11-03

Amount held: $20,000 (“about $20k in credit card payments”, per the reviewer)
Held since: April 2025: the reviewer says the payments ran over the first few days after the account was set up
Hold period stated by the processor: Not stated; Helcim’s reply says pending transactions would be returned to the customers
Current status: HELD — Still held as of the review of 21 April 2025. Helcim replied on 25 April 2025 that its review may end the relationship and that pending transactions would be returned to the customers, not paid to the merchant. No later update.
Merchant: Small law firm taking prepaid client retainers by card, United States (reviewer on Trustpilot’s US site). Reported by: The owner of a small law firm reviewing Helcim, review 680ba719a87ac17c434694cd on Trustpilot.
Account as given: The reviewer says the account was set up and authorised, about $20,000 of card payments ran over the first few days, and then Helcim’s credit risk department gave notice that it was “withholding release of the funds to our account”; that the money was prepaid client retainers belonging to clients, not the firm; and that Helcim had not said before sign-up that it would require financial documents before releasing funds.
Verification: Taken from a source published by the person it happened to — source
Read on 3 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1973 · BlueSnapFiled 2026-11-03

Amount held: $2,958.44 (“$2958.44”, per the reviewer)
Held since: 1 March 2022: the reviewer says payments from that date had not been paid out
Hold period stated by the processor: 4 to 8 business days, per the reviewer’s reading of BlueSnap’s terms
Current status: HELD — Still held as of the review of 21 March 2022, three weeks after the first payment. No later update.
Merchant: Merchant taking payments through the BlueSnap gateway, Not stated. Reported by: A merchant reviewing BlueSnap, review 6238a357d9248a7b46c636e1 on Trustpilot.
Account as given: The reviewer says he had been waiting for payment since 1 March 2022; that BlueSnap’s published delivery time is “4 - 8 Business Days”; that deadlines had been missed two or three times and support questions ignored; and that “BlueSnap has been holding $2958.44 against my will for 3 weeks now”.
Verification: Taken from a source published by the person it happened to — source
Read on 3 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1972 · BlueSnapFiled 2026-11-03

Amount held: $300,000 (“OVER $300K OF OUR FUNDS”, per the reviewer)
Held since: On or before 3 March 2025: the review date; the reviewer gives no start date
Hold period stated by the processor: Not stated
Current status: RELEASED — BlueSnap replied on 4 March 2025 that it had “resolve[d] your concerns and fully restore[d] your account”. The reviewer did not post again.
Merchant: Merchant processing payments; the review says it had been a customer for years, United States (reviewer on Trustpilot’s US site). Reported by: A merchant reviewing BlueSnap, review 67c5bc4fd2aae3ac9fd7ce7f on Trustpilot.
Account as given: The reviewer says BlueSnap was “WITHHOLDING OVER $300K OF OUR FUNDS FOR NO REASON”, that he had “CALLED EVERYONE” and that no one at the company responded, including its chief executive.
Verification: Taken from a source published by the person it happened to — source
Read on 3 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1971 · BlueSnapFiled 2026-11-03

Amount held: $40,000 (“over $40,000+”, per the reviewer)
Held since: August 2019: the reviewer says BlueSnap contacted him that month to withhold $40,000
Hold period stated by the processor: 6 months, per BlueSnap’s reply of 26 August 2020
Current status: HELD — Still withheld as of the review of 21 August 2020, which says the money had been held for a year. BlueSnap replied on 26 August 2020 that it holds reserve funds for six months and would revisit release in three months. No later update.
Merchant: Merchant processing online payments; the review says it had run more than $3,000,000 through BlueSnap, United States (reviewer on Trustpilot’s US site). Reported by: A merchant reviewing BlueSnap, review 5f40092c02e8570814f62e29 on Trustpilot.
Account as given: The reviewer says BlueSnap contacted him out of the blue in August 2019 to withhold $40,000 as a “safety net”, refused to take it in increments so he could cover payroll, and took the $40,000 within a week; that “They have withheld over $40,000+ from me now for a year”; and that he received no updates on release unless he asked.
Verification: Taken from a source published by the person it happened to — source
Read on 3 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1970 · BlueSnapFiled 2026-11-03

Amount held: $43,000 (“over $43,000 available balance”, after BlueSnap had deducted its fees from a $45,000 sale, per the reviewer)
Held since: 19 June 2019: the reviewer says the account was closed that day, the day before the stated payout date of 20 June 2019
Hold period stated by the processor: Not stated
Current status: HELD — Still held as of the review of 19 June 2019, when the reviewer could no longer log in. No later update.
Merchant: Merchant who listed a single high-value item for sale through BlueSnap’s hosted product page, Not stated. Reported by: A merchant reviewing BlueSnap, review 5d0a6b46b05599098081bc04 on Trustpilot.
Account as given: The reviewer says a $45,000 sale was authorised on BlueSnap’s own product page, with a payout date of 20 June 2019; that two days later BlueSnap emailed to say the business was “not a good fit”; that two emails asking for the payout went unanswered; and that on 19 June 2019 he could no longer log in: “they closed my BlueSnap account with over $43,000 available balance right before my payout date”.
Verification: Taken from a source published by the person it happened to — source
Read on 3 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1969 · Authorize.netFiled 2026-11-03

Amount held: $8,097 (“$8097 in customer payments”, per the reviewer)
Held since: On or before December 2020: the reviewer says the payments had been held for more than 56 days when he wrote on 28 January 2021
Hold period stated by the processor: 90 days
Current status: HELD — Still held as of the review of 28 January 2021. No later update.
Merchant: Merchant shipping physical products to customers who paid by card, United States (reviewer on Trustpilot’s US site). Reported by: A merchant reviewing Authorize.Net, review 60122733679d9705c85be2c7 on Trustpilot.
Account as given: The reviewer says “Authorize.net has been holding $8097 in customer payments for more than 56 days and refuses to release the funds to me for 90 days”; that every customer had already been charged and had signed an ACH agreement; and that he had shipped all the products.
Verification: Taken from a source published by the person it happened to — source
Read on 3 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1968 · Authorize.netFiled 2026-11-03

Amount held: $14,000 (“$14,000 of funds were accumulating and not being transferred to my bank account”, per the reviewer)
Held since: Late September 2023: the reviewer says the account was accepted on 24 September 2023 and closed a few days later
Hold period stated by the processor: 120 days
Current status: HELD — Still held as of the review of 26 September 2023, the day the closure email arrived. No later update.
Merchant: Online seller; the reviewer says the company had been in business for almost 30 years, United States (reviewer on Trustpilot’s US site). Reported by: A company owner reviewing Authorize.Net, review 651788883979dd3f6a7125a5 on Trustpilot.
Account as given: The reviewer says Authorize.net accepted the application on 24 September 2023, then did not deposit the payments; that after several calls and a re-sent voided check the company emailed to say “my account has been closed for no reason and that my funds will be held up for 120 days”; and that two representatives had promised a three-day funding time during sign-up.
Verification: Taken from a source published by the person it happened to — source
Read on 3 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1967 · MollieFiled 2026-11-02

Amount held: Not stated (“Almost €30,000”, per the poster; amount in euro)
Held since: On or before 10 September 2026: the post’s creation date; the poster says the account was closed after an internal review
Hold period stated by the processor: Not stated; the poster says no specific payout date had been given
Current status: HELD — Still unpaid as of the post of 10 September 2026, which says no specific payout date had been given. No later update in the thread.
Merchant: Company with a Mollie business account; the post does not say what it sells, Not stated; the amount is in euro. Reported by: A company poster as u/IvankaBest on Reddit, r/smallbusiness.
Account as given: The poster says Mollie closed the company account after an internal review and told them it considered the transactions unlawful; that they asked for more detail and were told the closure decision was final; that “Almost €30,000 of our company’s funds are still with Mollie and we still haven’t been given a specific payout date”; and that requests about whether the funds were held temporarily, what was needed to release them and how long it would take had not received a clear answer.
Verification: Taken from a source published by the person it happened to — source
Read on 2 November 2026 through a text renderer of the post; the creation time (10 September 2026) was checked against the Arctic Shift API. The web archive had no copy on that date.

HF-2026-1966 · ElavonFiled 2026-11-02

Amount held: $11,000 (“$11,000”, per the reviewer)
Held since: Before 1 November 2024: the review’s experience date; the reviewer says the money had been held for months
Hold period stated by the processor: Not stated; the reviewer says Elavon holds funds for months regardless of chargebacks
Current status: HELD — Still unpaid as of the review of 4 December 2024. Elavon replied on 19 December 2024 asking for a phone number, merchant ID and reference number. No later update.
Merchant: Merchant selling through Elavon; the review does not say what it sells, United States, per the review’s placement on Elavon U.S.. Reported by: A reviewer displayed as “Owner”, review 674fafb2f571389275c9e068 on Trustpilot.
Account as given: The reviewer says Elavon will “charge your customers and hold the money and not release it for months”, regardless of whether there are chargebacks; that its risk department “makes up reasons not to payout funds”; and that they were “Still waiting on $11,000 I processed through them to be paid out to me”. They say Elavon refused to refund the customer and refused to pay the vendor.
Verification: Taken from a source published by the person it happened to — source
Read on 2 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1965 · CloverFiled 2026-11-02

Amount held: $3,000 (“over $3000”, per the reviewer; the amount is described as locked in a reserved account)
Held since: On or before 31 March 2026: the review is dated that day; the reviewer says the funds had been held for over 121 days
Hold period stated by the processor: Not stated; the reviewer says the funds had been held in a reserved account for over 121 days
Current status: HELD — Still held as of the review of 31 March 2026. No reply from Clover on the review. No later update.
Merchant: Merchant with a Clover reserved account; the review does not say what it sells, United States, per the reviewer’s Trustpilot badge. Reported by: Wayne, review 69cbfbf4fec1ff9a40c5c0a0 on Trustpilot.
Account as given: The reviewer says a Clover salesperson pursued them to join; that after joining, Clover kept “over $3000 locked In a reserved account” and had held the funds “for over 121 days”; and that there is no way to reach the risk or security team.
Verification: Taken from a source published by the person it happened to — source
Read on 2 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1964 · WorldpayFiled 2026-11-02

Amount held: Not stated (“£9,000”, per the reviewer; currency sterling)
Held since: On or before 6 July 2026: the review is dated that day; no start date for the hold is given
Hold period stated by the processor: Not stated
Current status: HELD — Still held as of the review of 6 July 2026. A Worldpay reply of 7 July 2026 said it could not locate the account and asked for further details privately. No later update.
Merchant: Business using Worldpay; the review does not say what it sells, United Kingdom, per the reviewer’s Trustpilot badge. Reported by: Brooklyn stout, review 6a4c1bc95118611a3d2910a8 on Trustpilot.
Account as given: The reviewer says the company is “holding £9,000 of my funds for no apparent reason” and that customer service is hard to reach once a problem arises.
Verification: Taken from a source published by the person it happened to — source
Read on 2 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1963 · WorldpayFiled 2026-11-02

Amount held: $11,000 (“over $11,000”, per the reviewer)
Held since: On or before 7 July 2026: the review’s experience date; the reviewer says the money has been held since a dispute
Hold period stated by the processor: 6 months, as the reviewer says Worldpay told them
Current status: HELD — Still held as of the review of 8 July 2026. A Worldpay reply of the same day said it could not locate the account and asked for further details privately. No later update.
Merchant: Business using Worldpay; the review does not say what it sells, United States, per the reviewer’s Trustpilot badge. Reported by: Nash Tint, review 6a4d7e77360b954192e8976e on Trustpilot.
Account as given: The reviewer says Worldpay is “holding over $11,000 all because someone did a dispute”; that they responded to all the emails with all the information Worldpay asked for; and that they are now told they have to wait 6 months to receive the money.
Verification: Taken from a source published by the person it happened to — source
Read on 2 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1962 · WorldpayFiled 2026-11-02

Amount held: $7,800 (“roughly $7800 worth of transactions”, per the reviewer)
Held since: On or before 28 May 2026: the review is dated that day; the reviewer says the funds were kept after one day of test processing
Hold period stated by the processor: 180 days, as the reviewer says Worldpay told them
Current status: HELD — Still held as of the review of 28 May 2026. A Worldpay reply of 1 June 2026 said the details had been forwarded to its support team. No later update.
Merchant: Business processing card payments; the reviewer says it also processes with Chase, Not stated. Reported by: Norman Yelder (displayed as “Normn Yelder”), review 6a190d1a1cb25294f0cb534e on Trustpilot.
Account as given: The reviewer says they had processed with Chase for years; that Worldpay offered a lower rate; that they test-processed with Worldpay for one day, “roughly $7800 worth of transactions”, and Worldpay then decided the business was high risk and kept the funds; that it neither paid the business nor refunded its customers; and that Worldpay told them it needed to hold the client money for 180 days in case of chargebacks. They say they asked how a chargeback was possible when no funds had been disbursed to the business.
Verification: Taken from a source published by the person it happened to — source
Read on 2 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1961 · WorldpayFiled 2026-11-02

Amount held: $130,000 (“$130,000”, per the reviewer)
Held since: On or before 2 March 2026: the review’s experience date; the reviewer says the account was suspended after an 11-day risk review and that the money was never processed
Hold period stated by the processor: Not stated; the reviewer says Worldpay cited a risk review and then suspended the account
Current status: HELD — Still not processed as of the review of 3 March 2026. A Worldpay reply of 5 March 2026 said the reviewer’s details had been forwarded to its support team. No later update.
Merchant: Business that takes deposits in person, per the reviewer, United States, per the reviewer’s Trustpilot badge. Reported by: Dylan Ifergane, review 69a625ede34be85d5b27315f on Trustpilot.
Account as given: The reviewer says Worldpay “Froze all our money $130,000” and that it “didn't get processed ever”; that the company does not want to refund customers or give the money to the business; that “They just said risk review it's been 11 days then they suspended the account”; and that the business has written purchase orders, signed authorisations and takes deposits in person. They also say Worldpay does not call or email.
Verification: Taken from a source published by the person it happened to — source
Read on 2 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1960 · CoinflowFiled 2026-11-01

Amount held: $2,409 (“2,409$$”, per the reviewer; currency not stated)
Held since: 29 January 2026: the date the reviewer gives for the charge
Hold period stated by the processor: Not stated
Current status: UNKNOWN — No outcome posted as of the review of 31 January 2026. No later update. The reviewer calls it a charge, not a pending authorisation; we have not seen the transaction.
Merchant: Consumer cardholder; not a business, United States (reviewer on Trustpilot’s US site). Reported by: A cardholder posting as Jack, review 697e7409dd57688e686d15bf on Trustpilot.
Account as given: The reviewer says he does not have a Coinflow account; that he went to a concert, paid for his first drink, and “immediately got a text that coin flow had charged me 2,409$$”; and that he did not recognise the company.
Verification: Taken from a source published by the person it happened to — source
Read on 1 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. No archived copy on that date.

HF-2026-1959 · CloverFiled 2026-11-01

Amount held: $43,000 (“43k”, per the poster)
Held since: On or before 6 January 2024: the post is dated 6 January 2024
Hold period stated by the processor: Not stated
Current status: HELD — Still held as of the post of 6 January 2024; the poster says Clover told them it “might decide to give me or not”. In the comments the poster says they do not know whether they are direct with Clover or through an ISO. No later update in the thread.
Merchant: Small business using Clover; the post does not say what it sells, Not stated. Reported by: A business owner posting as Electrical_Apple3574 on Reddit, r/smallbusiness.
Account as given: The poster says Clover had been holding $43,000 of the business’s funds and that Clover told them it might decide whether to give the money back. The poster does not say whether they closed the account.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1958 · PaysafeFiled 2026-11-01

Amount held: Not stated (“1000 EUR”, per the reviewer; amount in euro)
Held since: On or before 15 December 2024: the post is dated 15 December 2024
Hold period stated by the processor: Not stated
Current status: HELD — Still stuck as of the post of 15 December 2024. No later update.
Merchant: Consumer wallet user, Not stated; the amount is in euro. Reported by: A Paysafe user posting as New-Move-1032 on Reddit, r/Paysafe.
Account as given: The reviewer says they bought €500 worth of PIN codes at a local market, loaded them onto their Paysafe account, and then had the account locked; that Paysafe said the decision was final; that they offered to prove the source of the funds but it did not help; and that €1,000 was still stuck in the account.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1957 · NetellerFiled 2026-11-01

Amount held: Not stated (“£620”, per the reviewer; currency sterling)
Held since: January 2026: both reviews are dated 19 January 2026
Hold period stated by the processor: Not stated
Current status: HELD — Still held as of the two reviews of 19 January 2026. No later update.
Merchant: Consumer wallet user, Not stated; the amount is in sterling. Reported by: A wallet user posting as Dorina Z Nje, two reviews of 19 January 2026 on the PissedConsumer page for Neteller.
Account as given: The reviewer says Neteller closed her account and held £620; that there is no option to call; and that the support number on the website is not answered. A second review the same day repeats the same account.
Verification: Taken from a source published by the person it happened to — source
Read on 1 November 2026 through a text renderer of the PissedConsumer page; the site returned a Google captcha to our direct request. The page carries two reviews by the same person on the same day; they are one record. No archived copy found on 1 November 2026.

HF-2026-1956 · NetellerFiled 2026-11-01

Amount held: $2,400 (“$2400 transfer”, per the reviewer; the review also mentions about $600 of smaller transactions)
Held since: June 2025: the review is dated 14 June 2025 and says the account was locked when he tried to withdraw
Hold period stated by the processor: Not stated
Current status: HELD — Still locked as of the reviewer’s update of 18 June 2025, when he said he had sent 15 messages and 5 emails with no reply. No later update.
Merchant: Consumer wallet user, Not stated. Reported by: A wallet user posting as michael a Svz, review #6692093 on the PissedConsumer page for Neteller.
Account as given: The reviewer says he opened a Neteller account, made a few small transactions of about $600 and then a $2,400 transfer; that when he tried to withdraw, Neteller locked the account; that no explanation was given; and that 15 messages and 5 emails went unanswered.
Verification: Taken from a source published by the person it happened to — source
Read on 1 November 2026 through a text renderer of the PissedConsumer page; the site returned a Google captcha to our direct request. No archived copy found on 1 November 2026.

HF-2026-1955 · NetellerFiled 2026-11-01

Amount held: Not stated (“€1,700.61”, per the reviewer; amount in euro)
Held since: 16 September 2026: the date the reviewer says the account was restricted
Hold period stated by the processor: Not stated; the reviewer says she was told the review could take several more days
Current status: HELD — Still blocked as of the review of 21 September 2026, five days after the restriction. Neteller replied that the ticket had been shared with its customer care team; no outcome was posted. No later update.
Merchant: Consumer wallet user, Croatia (the reviewer’s Trustpilot profile shows HR and they cite a Croatian Ministry of Interior record). Reported by: A wallet user posting as Petra Iveljic, review 6ab163e2d12cc5363a21a6b4 on Trustpilot.
Account as given: The reviewer says Neteller restricted her account on 16 September 2026 and that she could not access €1,700.61; that she had provided her passport, several bank statements and an official Croatian Ministry of Interior record confirming her address, and supplied more documents when some were rejected; that her case was marked “Escalated”; and that Neteller told her the review could take several more days.
Verification: Taken from a source published by the person it happened to — source
Read on 1 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The page shows a reply from Neteller dated 21 September 2026. No archived copy on that date.

HF-2026-1954 · CloverFiled 2026-11-01

Amount held: $7,000 (“7k”, per the reviewer)
Held since: August 2026: the review is dated 20 August 2026 and says the money had been sitting for days
Hold period stated by the processor: Not stated
Current status: HELD — Still sitting as of the review of 20 August 2026, waiting for the escalation team to approve it. No later update.
Merchant: Business using Clover; the review does not say what it sells, United States (reviewer on Trustpilot’s US site). Reported by: A business posting as Annette Bollman, review 6a872367ebb8513f4ee5983e on Trustpilot.
Account as given: The reviewer says the business changed bank accounts and Clover accepted the new account, but Rapid Deposits had to be handled separately and nobody explained that; that $7,000 was then sitting for days waiting for Clover’s escalation team to approve it; and that calls were transferred or left on hold without an answer.
Verification: Taken from a source published by the person it happened to — source
Read on 1 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1953 · CloverFiled 2026-11-01

Amount held: $1,000 (“$1000”, per the reviewer)
Held since: July 2026: the review is dated 11 July 2026 and describes the funds as frozen at that time
Hold period stated by the processor: Not stated
Current status: HELD — Still frozen as of the review of 11 July 2026. No later update.
Merchant: Business using Clover; the review does not say what it sells, United States (reviewer on Trustpilot’s US site). Reported by: A business posting as Jasmine, review 6a51964cdbc6dd33f6ff8685 on Trustpilot.
Account as given: The reviewer says Clover froze $1,000 of the business’s funds over a $20 fee that did not go through; that Clover did not call or warn them; that it then charged a $120 collection fee; and that the funds were still frozen when they wrote the review.
Verification: Taken from a source published by the person it happened to — source
Read on 1 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1952 · CloverFiled 2026-11-01

Amount held: Not stated (“over £32000”, per the reviewer; currency sterling)
Held since: August 2026: the review is dated 25 August 2026 and describes the funds as withheld at the end of the month
Hold period stated by the processor: About eight days, per the reviewer: they say Clover told them a BACS payment had been requested and that they should receive it in about eight days
Current status: HELD — Withheld as of the review of 25 August 2026; the reviewer says a BACS payment had been requested and they should be paid in about eight days. No later update.
Merchant: Business with staff, suppliers and rent due; the review does not say what it sells, Not stated; the amount is in sterling. Reported by: A business posting as H Burton, review 6a8de9c8b904ec3d82a2aab7 on Trustpilot.
Account as given: The reviewer says Clover withheld over £32,000 of funds due to the business at the end of the month, when salaries, suppliers and rent were due; that Clover gave a series of reasons, including that the bank had rejected the incoming funds; that after about six hours Clover said the account settings had been returned to normal and a BACS payment had been requested, with payment in about eight days; and that it offered no faster payment.
Verification: Taken from a source published by the person it happened to — source
Read on 1 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1951 · ElavonFiled 2026-11-01

Amount held: $17,000 (“$17K”, per the reviewer)
Held since: April 2026: the review is dated 19 April 2026 and says Elavon closed the account without warning
Hold period stated by the processor: 90 days, per the reviewer
Current status: UNKNOWN — The review says the $17,000 was frozen for 90 days; it does not say whether the money was released at the end of that period. Elavon replied on 4 August 2026 asking the reviewer to contact it; no outcome was posted. No later update.
Merchant: Merchant using Elavon card-processing equipment, United States (reviewer on Trustpilot’s US site). Reported by: A merchant posting as Kate, review 6a71c30e41e9bfe0c44705cf on Trustpilot.
Account as given: The reviewer says Elavon closed the merchant account without warning, froze $17,000 for 90 days, and also tried to debit the business’s bank account for $33,000, which the bank stopped. They say the equipment did not work with international cards as the sales representative had said, and that calls and escalations did not resolve it.
Verification: Taken from a source published by the person it happened to — source
Read on 1 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The page shows a reply from Elavon dated 4 August 2026 with a reference number; the reference number is not repeated here. The web archive had no copy on that date.

HF-2026-1950 · ElavonFiled 2026-11-01

Amount held: $4,000 (“$4000”, per the reviewer)
Held since: By August 2025: the review published 29 August 2025 says the funds had been held for over a year
Hold period stated by the processor: Over a year, per the reviewer
Current status: HELD — Still held as of the review’s update on 28 August 2026. Elavon replied on 26 August 2026 asking the reviewer to contact it; no outcome was posted. No later update.
Merchant: Merchant; the review does not say what the business is, Not stated. Reported by: A merchant posting as ShipWit / Support, review 6a8f14556af39838a0611eb2 on Trustpilot.
Account as given: The reviewer says Elavon was holding $4,000 of the business’s funds for over a year, refusing calls and emails; that Elavon assured them the funds would be returned and then, they say, “lied and disappeared”; and that the money had still not arrived.
Verification: Taken from a source published by the person it happened to — source
Read on 1 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The page shows a reply from Elavon dated 26 August 2026 with a reference number; the reference number is not repeated here. The web archive had no copy on that date.

HF-2026-1949 · CloverFiled 2026-11-01

Amount held: Not stated (“97.23”, per the reviewer; currency not stated)
Held since: October 2026: the review is dated 5 October 2026 and describes the hold as current
Hold period stated by the processor: Not stated
Current status: HELD — Still withheld as of the review of 5 October 2026. No later update.
Merchant: Not stated; the review describes a Clover account and a bank account, United States (the reviewer names a bank in Monroe, Louisiana). Reported by: Keye Brown, review 6ac3c7982c3abf809f55ad9e on Trustpilot.
Account as given: The reviewer says Clover took $97.23 for a hold on the account and told them it had nothing to do with them; that Clover never released the funds; that they had their bank release the funds; and that Clover then took the money out of the account again. They say calls to Clover have not resolved it.
Verification: Taken from a source published by the person it happened to — source
Read on 1 November 2026 through a text renderer of the review page; Trustpilot returned 403 to our automated reader. The web archive had no copy on that date.

HF-2026-1948 · WorldpayFiled 2026-10-31

Amount held: Not stated (“£1,700”, per the reviewer; currency sterling)
Held since: About mid-June 2026: the reviewer says the account was closed after one invoice was paid and that the money had been held for around six weeks by 28 July 2026
Hold period stated by the processor: Not stated
Current status: HELD — Held for around six weeks as of the review of 28 July 2026; the reviewer says 22 emails went unanswered. No later update.
Merchant: Business using Worldpay, Not stated; the amount is in sterling. Reported by: A business using Worldpay, review 6a68b04ac171c7e3b2a9c7bb on Trustpilot.
Account as given: The reviewer says Worldpay closed the account without reason after one invoice was paid, and had held the money in the account for around six weeks; that in those six weeks they sent 22 emails to various Worldpay addresses, including an active support thread, and all were ignored; and that Worldpay had “effectively stolen £1,700.”
Verification: Taken from a source published by the person it happened to — source
Read on 31 October 2026 in a browser; the single-review page returns the same text as the one-star list. The web archive returned 520 for Trustpilot on that date, so there is no archived copy.

HF-2026-1947 · WorldpayFiled 2026-10-31

Amount held: Not stated (“£4100”, per the reviewer; currency sterling)
Held since: 22 September 2026: the date of the review, in which the reviewer says £4,100 had been missing for two days
Hold period stated by the processor: Not stated
Current status: HELD — Withheld as of the review of 22 September 2026. No later update.
Merchant: Small business using Worldpay, Not stated; the amount is in sterling. Reported by: A small business using Worldpay, review 6ab28cb95d92b5b0bf98dfd9 on Trustpilot.
Account as given: The reviewer says Worldpay was withholding £4,100; that they had called three times and each time received a different explanation; that they were told to leave a message for the transactions team because it does not take incoming calls; and that the number they were given had been discontinued and did not allow a voicemail. They write: “£4k being missing for 2 days in a small business means parts can’t get orderd, bills can’t get paid and the business grinds to a halt.”
Verification: Taken from a source published by the person it happened to — source
Read on 31 October 2026 in a browser; the single-review page returns the same text as the one-star list. The web archive returned 520 for Trustpilot on that date, so there is no archived copy.

HF-2026-1946 · WorldpayFiled 2026-10-31

Amount held: Not stated (“about 3,000 pounds”, per the reviewer; currency sterling)
Held since: On or before 19 August 2026: the reviewer dates the experience to 19 August 2026 and says payouts stopped as soon as about £3,000 came in
Hold period stated by the processor: 120 days, as the reviewer says Worldpay told them
Current status: HELD — Still held as of the review of 30 September 2026. No later update.
Merchant: Merchant approved for a Worldpay merchant account, Not stated; the amount is in sterling. Reported by: A merchant using Worldpay, review 6abd38c8d580f6a0ad378d5c on Trustpilot.
Account as given: The reviewer says Worldpay’s approval took more than three months of KYC checks; that it kept charging monthly fees even when no transactions were processed; that as soon as the business started using the account and about £3,000 came in, payouts were stopped without notice; that only when they asked where the payout was were they told the business was outside Worldpay’s risk appetite; and that they were told the funds would be held for 120 days. They also say a refund requested from the held funds showed as sent for settlement but the customer never received it, and a chargeback was later raised for the same transaction.
Verification: Taken from a source published by the person it happened to — source
Read on 31 October 2026 in a browser; the single-review page returns the same text as the one-star list. The web archive returned 520 for Trustpilot on that date, so there is no archived copy.

HF-2026-1945 · WorldpayFiled 2026-10-31

Amount held: Not stated (“£7,000”, plus a further “£7,000” the reviewer says Worldpay debited from the business bank account; currency sterling)
Held since: July 2026: the reviewer says the £7,000 was taken from the business account in July; the first of the three reviews is dated 8 September 2026
Hold period stated by the processor: Not stated; the reviewer says they were told the money would be returned in October 2026
Current status: HELD — Still outstanding as of the update of 11 October 2026, which says the £7,000 has not been returned. A Worldpay reply of 10 September 2026 said a complaint about the matter had already been resolved; the later review says the money is still outstanding. No later update.
Merchant: Small business taking card payments through Worldpay, Not stated; the amounts are in sterling. Reported by: A small business using Worldpay, reviews 6aa02cadee3310306ed03ac9, 6aa27252ad89e31955f981fa and 6acb86c3de87f0688d921b82 on Trustpilot.
Account as given: The reviewer says a customer paid about £7,000 by card; that Worldpay stopped the transaction, held the £7,000 and never released it to the business; that the business processed a refund through the Worldpay terminal but the customer did not receive it; that the customer recovered the £7,000 from their card issuer after about two months; and that Worldpay then debited a further £7,000 from the business bank account, although it had never paid the original funds to the business. In the update of 11 October 2026 they write: “We were told that the £7,000 taken from our business account in July would be returned in October. We are still seeking a confirmed date when that money will reach our account.”
Verification: Taken from a source published by the person it happened to — source · same account posted again · later post by the same person
Read on 31 October 2026 in a browser; the three reviews are by the same reviewer and describe the same £7,000, so they are one record with three sources. The web archive returned 520 for Trustpilot on that date, so there is no archived copy.

HF-2026-1944 · BraintreeFiled 2026-10-30

Amount held: $50,000 (“50 thousand dollar”, per the reviewer)
Held since: Before 20 January 2022: the reviewer says Braintree had settled $50,000 of their payments and none had reached their account; no start date is given, and the review is dated 20 January 2022
Hold period stated by the processor: Not stated
Current status: HELD — Still not received as of the review of 20 January 2022. No later update.
Merchant: Merchant using Braintree, Not stated. Reported by: A merchant using Braintree, review 61e8ccd7e1196e51d7694fdb on Trustpilot.
Account as given: The reviewer says using Braintree was the biggest mistake of their life; that Braintree had settled $50,000 of their payments and they had received none in their account; and that they had repeatedly tried to get support or a reply but received no response at all.
Verification: Taken from a source published by the person it happened to — source
Read on 30 October 2026 in a browser; the single-review page returns the same text as the one-star list. The web archive returned 520 for Trustpilot on that date, so there is no archived copy.

HF-2026-1943 · BraintreeFiled 2026-10-30

Amount held: Not stated (“over £3000”, per the reviewer; currency sterling)
Held since: About mid-December 2021: the reviewer says an account review took four weeks and was followed by a promise of funds in 2–3 business days, then four more weeks with nothing, in a review dated 9 February 2022
Hold period stated by the processor: 2–3 business days after the account review, as the reviewer says Braintree told them
Current status: HELD — Still held as of the review of 9 February 2022. No later update.
Merchant: Merchant using Braintree, Not stated; the amount is in sterling. Reported by: A merchant using Braintree, review 62039c07bc5a51af69bcc359 on Trustpilot.
Account as given: The reviewer says Braintree conducted an account review when a large payment came in, took four weeks to close it, and said the funds would be with them in 2–3 business days; that four weeks later there was still nothing; that Braintree was holding over £3,000; and that there was no telephone support and emails went unanswered for weeks.
Verification: Taken from a source published by the person it happened to — source
Read on 30 October 2026 in a browser; the single-review page returns the same text as the one-star list. The web archive returned 520 for Trustpilot on that date, so there is no archived copy.

HF-2026-1942 · BraintreeFiled 2026-10-30

Amount held: Not stated (“over 8k euros”, per the reviewer; currency euro)
Held since: Before 30 September 2022: the reviewer says disbursements stopped without warning; no start date is given, and the review is dated 30 September 2022
Hold period stated by the processor: Not stated
Current status: HELD — Still held as of the review of 30 September 2022. The reviewer says one email from support in two weeks. No later update.
Merchant: Merchant that had used Braintree for eight years, Not stated; the amount is in euros. Reported by: A merchant who had used Braintree for eight years, review 6336a80a4a5fff53cad29021 on Trustpilot.
Account as given: The reviewer says that, as with other reviewers, their disbursements stopped without any warning after eight years with Braintree; that over €8,000 was held; and that in two weeks they had received one email from support.
Verification: Taken from a source published by the person it happened to — source
Read on 30 October 2026 in a browser; the single-review page returns the same text as the one-star list. The web archive returned 520 for Trustpilot on that date, so there is no archived copy.

HF-2026-1941 · BraintreeFiled 2026-10-30

Amount held: Not stated (“over £138k”, per the reviewer; currency sterling)
Held since: 20 February 2023: the date since which the reviewer says no funds had been received
Hold period stated by the processor: Not stated
Current status: HELD — Still not received as of the review of 13 April 2023. No later update.
Merchant: Online seller using Braintree, Not stated; the amount is in sterling. Reported by: An online seller using Braintree, review 6437cd4739f355a15de84c8f on Trustpilot.
Account as given: The reviewer says they had not received any funds since 20 February 2023, a total of over £138,000; that Braintree’s help facility did not work and no responses came; that there were no working telephone numbers; and that PayPal, which owns Braintree, said it could not help and directed them back to the same help facility.
Verification: Taken from a source published by the person it happened to — source
Read on 30 October 2026 in a browser; the single-review page returns the same text as the one-star list. The web archive returned 520 for Trustpilot on that date, so there is no archived copy.

HF-2026-1940 · BraintreeFiled 2026-10-30

Amount held: Not stated (“£100,000”, per the reviewer; currency sterling)
Held since: About mid-June 2023: the reviewer says Braintree stopped distributing card sale funds three weeks before the review of 6 July 2023
Hold period stated by the processor: Not stated
Current status: HELD — Still owed as of the review of 6 July 2023. No later update.
Merchant: Online seller using Braintree, Not stated; the amount is in sterling. Reported by: An online seller using Braintree, review 64a687c8184ab65c9058c342 on Trustpilot.
Account as given: The reviewer says Braintree stopped distributing their card sale funds three weeks earlier and was completely unresponsive to messages and emails asking for an explanation, and that Braintree currently owed them £100,000.
Verification: Taken from a source published by the person it happened to — source
Read on 30 October 2026 in a browser; the single-review page returns the same text as the one-star list. The web archive returned 520 for Trustpilot on that date, so there is no archived copy.

HF-2026-1939 · BraintreeFiled 2026-10-30

Amount held: $13,000 (“approx.$ 13,000” in disputes the reviewer says were marked won and never deposited; the $23,000 in the same review is the total the reviewer mentions, not the amount still held)
Held since: About March 2025: the review of 3 April 2026 says the $13,000 had still not been deposited 13 months later; no exact start date is given
Hold period stated by the processor: Not stated
Current status: HELD — Still not deposited as of the review of 3 April 2026. No later update.
Merchant: Online retailer using Braintree, Not stated. Reported by: A retailer using Braintree, review 69d027e4b340423e7b7e06e9 on Trustpilot.
Account as given: The reviewer says they began with Braintree and had several issues; that when they had $23,000 Braintree was of no help; that they disputed fraudulent charges with delivery notifications and signatures, and Braintree marked the majority as disputes lost but about $13,000 as won; and that 13 months later the $13,000 had still not been deposited. They also say calls reach PayPal, which does not know who Braintree is.
Verification: Taken from a source published by the person it happened to — source
Read on 30 October 2026 in a browser; the single-review page returns the same text as the one-star list. The web archive returned 520 for Trustpilot on that date, so there is no archived copy.

HF-2026-1938 · NuveiFiled 2026-10-29

Amount held: $24,000 (“$24,000”, per the reviewer)
Held since: About February 2023: the reviewer says the freeze lasted two weeks before the review of 7 March 2023
Hold period stated by the processor: About two weeks, by the reviewer’s account
Current status: RELEASED — The reviewer says it took two weeks and many phone calls and emails before they got the money. No later update.
Merchant: Merchant that had processed with Nuvei for eight years, Not stated. Reported by: A merchant who had processed with Nuvei for eight years, review #4418874 on the PissedConsumer page for Nuvei.
Account as given: The reviewer says Nuvei froze $24,000 with no notice, warning or reason after eight years of processing without problems; that the customer service agents they could reach had no power to act; and that it took two weeks of phone calls and emails to get the money back.
Verification: Taken from a source published by the person it happened to — source
Read on 29 October 2026 through the page’s text extraction; the review body appears on this profile page under #4418874. The site blocks this machine’s direct requests with a captcha, so the profile page is cited as the permanent link.

HF-2026-1937 · SumUpFiled 2026-10-29

Amount held: Not stated (“around £ 3,495” of sales payments, per the reviewer; currency sterling)
Held since: 10 January 2025: the date the reviewer says the sales payment has been outstanding since
Hold period stated by the processor: Not stated
Current status: HELD — The reviewer writes that a sales payment due from 10 January 2025 had not arrived by 23 January 2025, the date of the review, and asks where the money is. No later update.
Merchant: Tyre shop taking card payments, United Kingdom (Hull), per the reviewer. Reported by: The owner of Watan Tyres Ltd, review #6392747 on the PissedConsumer page for SumUp.
Account as given: The reviewer, who gives the business name and address, says that since 10 January 2025 they had not received their sales payment and asks where the money is, putting it at around £3,495.
Verification: Taken from a source published by the person it happened to — source
Read on 29 October 2026 through the page’s text extraction; the review body appears on this profile page under #6392747. The site blocks this machine’s direct requests with a captcha, so the profile page is cited as the permanent link.

HF-2026-1936 · 2CheckoutFiled 2026-10-29

Amount held: $245 (“$245”, per the reviewer and in the review’s Loss field)
Held since: October 2014: the account was suspended before the review of 25 October 2014
Hold period stated by the processor: 90 days, per the reviewer
Current status: HELD — Held as of the review of 25 October 2014. A comment on the review in June 2015 describes a similar experience but is not the same person. No update from the reviewer.
Merchant: 2Checkout seller, Not stated. Reported by: A seller whose account was suspended, review #550447 on the PissedConsumer page for 2Checkout.
Account as given: The reviewer says 2Checkout suspended their seller account without prior warning and held $245; that the company should at least warn before closing an account; and that it would hold the money for 90 days while earning interest on it.
Verification: Taken from a source published by the person it happened to — source
Read on 29 October 2026 through the page’s text extraction; the review body appears on this profile page under #550447. The site blocks this machine’s direct requests with a captcha, so the profile page is cited as the permanent link.

HF-2026-1935 · 2CheckoutFiled 2026-10-29

Amount held: Not stated (The review’s Loss field says $500; the reviewer says sales passed double the $300 payout threshold, so the sum owed is not stated)
Held since: About May 2018: the reviewer says the first transfer had been due for at least three months before the review of 16 August 2018
Hold period stated by the processor: Not stated
Current status: HELD — No payment and no reply as of the review of 16 August 2018. No later update.
Merchant: Online store using 2Checkout as its payment gateway, Brazil, per the reviewer. Reported by: A seller in Brazil, review #1331376 on the PissedConsumer page for 2Checkout.
Account as given: The reviewer says they passed 2Checkout’s $300 sales threshold more than three months before the review, actually selling more than double it, and that not a single dollar had been transferred; that two months of emails to 2Checkout went unanswered; and that they did not know who to approach, since 2Checkout has no office in Brazil.
Verification: Taken from a source published by the person it happened to — source
Read on 29 October 2026 through the page’s text extraction; the review body appears on this profile page under #1331376. The site blocks this machine’s direct requests with a captcha, so the profile page is cited as the permanent link.

HF-2026-1934 · Neteller (Paysafe)Filed 2026-10-29

Amount held: Not stated (“240000 balance”, per the reviewer; the review does not say which currency)
Held since: About April 2021: the reviewer says Neteller closed the account 60 days before the review of 22 June 2021
Hold period stated by the processor: Not stated
Current status: HELD — Not refunded as of the review of 22 June 2021. The reviewer says they uploaded the requested photo ID and still got no refund. No later update.
Merchant: Holder of a Neteller VIP GOLD account used, as the reviewer puts it, “for merchant use”, Not stated. Reported by: The holder of a Neteller VIP account used to take merchant payments, review #2626447 on the PissedConsumer page for Paysafe.
Account as given: The reviewer says Neteller closed their VIP gold account, which they used for merchant payments, and gave a security reason; that the balance in the account is 240,000; and that after uploading the photo of themselves with ID that Neteller asked for, the balance was still not refunded.
Verification: Taken from a source published by the person it happened to — source
Read on 29 October 2026 through the page’s text extraction; the review body appears on this profile page under #2626447. Neteller is part of Paysafe. The site blocks this machine’s direct requests with a captcha, so the profile page is cited as the permanent link.

HF-2026-1933 · EmerchantpayFiled 2026-10-29

Amount held: Not stated (£15,883.57 processed in six weeks; the reviewer says a payout of £12,706.86 was expected after a 20% rolling reserve of £3,176.71 and £1,211.27 was paid; currency sterling)
Held since: March 2017: the reviewer says they began processing
Hold period stated by the processor: The reviewer says the reserve was 20% held for six months, and that the balance was to come with the next transfer a month later
Current status: HELD — The reviewer says the balance and the reserve were refused and that they had stopped processing by the date of the review, 2 July 2018. No later update.
Merchant: Online shop importing hand-crafted tiles, furniture and rugs, United Kingdom, per the reviewer. Reported by: A merchant who began processing in 2017, review #1293779 on the PissedConsumer page for Emerchantpay.
Account as given: The reviewer says they processed £15,883.57 in their first six weeks with Emerchantpay; that after the 20% rolling reserve they expected £12,706.86 and received £1,211.27, less than a tenth of it; that they were told this was normal and the balance would come with the next transfer a month later; and that when they complained and asked for the reserve back they were refused. They say the company’s communications led them to understand the reserve would be lifted once they had processing history, and they quote the reply “You’re lucky to have a merchant account at all”.
Verification: Taken from a source published by the person it happened to — source
Read on 29 October 2026 through the page’s text extraction; the review body appears on this profile page under #1293779. The site blocks this machine’s direct requests with a captcha, so the profile page is cited as the permanent link.

HF-2026-1932 · ElavonFiled 2026-10-29

Amount held: $20,000 (“over $20,000 total” across six debits, per the reviewer)
Held since: December 2025: the date of experience on the review, when the account was closed
Hold period stated by the processor: Not stated
Current status: HELD — No return of the money is reported as of the review of 13 January 2026. No later update.
Merchant: Merchant account holder, Not stated. Reported by: A merchant whose account was closed, Trustpilot review published 13 January 2026.
Account as given: The reviewer says Elavon abruptly closed the merchant account with no warning and no explanation beyond an internal note saying “do not reopen”; that before closing it, Elavon debited their bank six times for more than $20,000 in total labelled “merchant service adjustments” with no written breakdown; and that when they escalated they were told Elavon had exited the business relationship and could not share details, while keeping the funds.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 29 October 2026. Trustpilot review pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1931 · ElavonFiled 2026-10-29

Amount held: $12,000 (“around 12,000 held”, per the reviewer)
Held since: 17 December 2025: the date of experience on the review, after about a week of processing
Hold period stated by the processor: 3 months, per the reviewer
Current status: HELD — The reviewer says they were still waiting for the $12,000 as of 27 February 2026. They also say the CFPB took the case up and Elavon refunded the chargeback fees and removed them from the match list. No later update on the $12,000.
Merchant: Online merchant shipping Christmas orders, United States, per the reviewer’s reference to the CFPB. Reported by: A merchant whose account was closed during the Christmas season, Trustpilot review published 27 February 2026.
Account as given: The reviewer says Elavon shut the account down at random after about a week of use during the Christmas season and held around $12,000 for three months; that they needed to refund customers but their ability to process refunds was removed and they were told to have customers open chargebacks; and that this put them on the match list. They say they went to the CFPB, that Elavon refunded the chargeback fees and removed them from the match list, and that the $12,000 had not arrived.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 29 October 2026. The review names an Elavon employee; that name is not repeated here. Trustpilot review pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1930 · ElavonFiled 2026-10-29

Amount held: $20,000 (“$20,000”, per the reviewer)
Held since: July 2024: the reviewer says the account was cancelled and the money held
Hold period stated by the processor: Not stated; the reviewer says the money is held in an “investigation”
Current status: HELD — Held as of the review of 16 July 2024. No later update.
Merchant: Catering company using Elavon as its card processor, United States, per the reviewer’s reference to Costco. Reported by: The owner of a catering company, Trustpilot review published 16 July 2024.
Account as given: The reviewer says they opened a catering account with Elavon, that Elavon cancelled it for no reason and held $20,000 in what they call an “investigation”, and that the contact number and name they were given were fake. They say the company is struggling to pay staff and suppliers without the money.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 29 October 2026. Trustpilot review pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1929 · RapydFiled 2026-10-29

Amount held: $38,000 (“$38,000”, plus more than $1,000 the reviewer says was due for release, per the review)
Held since: September 2023: the account was cancelled, per the reviewer
Hold period stated by the processor: Not stated
Current status: HELD — Held as of the review of 25 September 2023. No later update.
Merchant: Merchant account holder, Not stated. Reported by: A merchant who processed for two years, Trustpilot review published 25 September 2023.
Account as given: The reviewer says Rapyd cancelled the account after two years of processing with no explanation of when or how the money would be returned, that $38,000 is being held, and that they wrote ten times before being told the business was simply not supported; they also say money from more than six months earlier, over $1,000, had been due for release in the preceding days.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 29 October 2026. Trustpilot review pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1928 · RapydFiled 2026-10-29

Amount held: $6,700 (“approximately $6,700 USD” of remaining settlement, per the reviewer)
Held since: July 2024: the month the reviewer says the merchant account was cancelled
Hold period stated by the processor: The reviewer says they were told the settlement would be transferred in December 2024
Current status: HELD — Not received as of the review of 20 April 2025, five months past the date the reviewer was given. No later update.
Merchant: Merchant account holder, Not stated. Reported by: A merchant whose account was cancelled, Trustpilot review published 20 April 2025.
Account as given: The reviewer says their merchant account was cancelled in July 2024 and they were told the remaining settlement of about $6,700 would be transferred to their bank account in December 2024; that as of the review it had not arrived; and that phone calls and support tickets went unanswered.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 29 October 2026. Trustpilot review pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1927 · PaysafeFiled 2026-10-29

Amount held: $133,665 (“about $133,665”, per the reviewer)
Held since: Not dated; on or before 7 October 2024, the date of the review
Hold period stated by the processor: 180 days, per the reviewer
Current status: HELD — Held as of the review of 7 October 2024. The reviewer says an attorney’s demand letter had been sent. No later update.
Merchant: Merchant account holder, Not stated. Reported by: A merchant whose attorney wrote to Paysafe, Trustpilot review published 7 October 2024.
Account as given: The reviewer says Paysafe asked for supporting documents, then closed the account and held the funds for 180 days “for no reason”; that about $133,665 of the business’s money is held; that they told Paysafe to take its fees from the balance; that they were trying to refund their own clients so they could collect the money another way and cannot; and that an attorney has sent a demand letter.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 29 October 2026. The review names a Paysafe employee; that name is not repeated here. Trustpilot review pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1926 · PaysafeFiled 2026-10-29

Amount held: $17,288.30 (“$17,288.30” across more than 200 transactions, per the reviewer)
Held since: 25 March 2026: the account opening date the reviewer gives
Hold period stated by the processor: 100% of funds held for up to 180 days after the account was shut, per the reviewer
Current status: HELD — Held as of the review of 17 April 2026. No later update.
Merchant: Events business onboarded through National Bankcard, United States, per the context of the review. Reported by: The owner of Event Rush Holdings, Trustpilot review published 17 April 2026.
Account as given: The reviewer says that after opening the account on 25 March 2026 they processed over 200 transactions totalling $17,288.30 without a single deposit; that Paysafe asked for verification of only four transactions, which they supplied with customer details, proof of service, QR scan data and timestamps; that they were told the review would take one to three business days and that funds would be released; and that the account was then shut and 100% of funds held for up to 180 days without any specific violation being identified.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 29 October 2026. Trustpilot review pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1925 · WorldlineFiled 2026-10-29

Amount held: Not stated (“€40 000” of takings the reviewer says is owed; currency euro)
Held since: 5 December 2024: the date the reviewer says the Tap on Mobile application stalled
Hold period stated by the processor: Not stated
Current status: HELD — Still unpaid as of the reviewer’s follow-up of 27 February 2025, which says there had been no reply. No later update.
Merchant: Business with two fixed PIN contracts, waiting on a Tap on Mobile application, Netherlands, per the reviewer’s reference to the AFM. Reported by: An existing Worldline customer, Trustpilot review published 16 February 2025 with follow-ups of 20 and 27 February 2025.
Account as given: The reviewer says Worldline has been unable to finalise their Tap on Mobile application since 5 December 2024 despite their being an existing customer with two fixed PIN contracts; that emails to the website and to their own contact went unanswered; and that they are allowed to keep taking payments while the amount owed to them “is just building up”. The follow-up of 27 February 2025 says there is still no reply and puts the amount owed at €40,000, and says the matter is becoming one for the AFM.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 29 October 2026. Trustpilot review pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1924 · WorldlineFiled 2026-10-29

Amount held: $2,400 (“over $2400.00” in past bookings, per the reviewer)
Held since: Bookings from February 2026 onward, per the reviewer
Hold period stated by the processor: Not stated
Current status: HELD — Unpaid as of the review of 18 April 2026. No later update.
Merchant: Business taking bookings by card, formerly processing through Bambora, then Worldline, Not stated. Reported by: A merchant who left for Stripe, Trustpilot review published 18 April 2026.
Account as given: The reviewer says they cancelled their account after Worldline’s acquisition by Shift4, that Worldline “currently owes me over $2400.00 for past bookings from Febuary, with no clear path on how I’m to be paid”, and that support calls only forward the case for “review” without answers.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 29 October 2026. Trustpilot review pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1923 · RevolutFiled 2026-10-29

Amount held: Not stated (£4,850 and a further £500, per the reviewer; currency sterling)
Held since: On or before 30 September 2026, per the review
Hold period stated by the processor: The reviewer says each payment was held for 30 days
Current status: HELD — No release is reported as of the review of 30 September 2026. The reviewer says they have a formal complaint reference and will escalate; no later update.
Merchant: Small business using Revolut Business Merchant payment links, United Kingdom. Reported by: A UK business customer, Trustpilot review published 30 September 2026.
Account as given: The reviewer says Revolut Merchant held a genuine £4,850 client payment for 30 days and then did the same with a separate £500 payment link; that after Revolut replied publicly asking them to get in touch, the email reply told them the matter could not be handled by email and sent them back to the app chat, where nothing changed. They say the case is now a formal complaint.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 29 October 2026. Trustpilot review pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1922 · RevolutFiled 2026-10-29

Amount held: Not stated (“€9k+” held, per the reviewer; currency euro)
Held since: October 2026: the fourth payment link was reviewed and the account closed, per the reviewer
Hold period stated by the processor: The reviewer says they were told the funds would be held until 1 January 2027 at least, and for up to 90 days after that
Current status: HELD — Held as of the review of 14 October 2026, with the release date the reviewer was given still months away. No later update.
Merchant: Merchant selling alcohol, using a Revolut Business merchant account alongside a long-standing business account, Ireland. Reported by: An Irish merchant, Trustpilot review published 14 October 2026.
Account as given: The reviewer says their company had used Revolut Business for years and took three payment links from one customer over six weeks without issue; that the fourth link was paid and Revolut asked for the invoice and proof of delivery, which they supplied; that Revolut then said it does not support the sale of alcohol products in Ireland through its merchant account system, closed the account and is holding the recent payment funds of “€9k+”. They say a complaint is open and that they have been told the funds will be held until 1 January 2027 at least, and up to 90 days after that.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 29 October 2026. Trustpilot review pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1921 · RevolutFiled 2026-10-29

Amount held: $2,500 (“$2,500”, the amount of the payment link, per the reviewer)
Held since: 16–19 October 2026: the client paid on 16 October and the Merchant account was closed on 19 October, per the reviewer
Hold period stated by the processor: The closure email puts the funds 90 days out, to about 17 January 2027, and says they may then be held “for an additional 90 days”
Current status: HELD — Held as of the review of 20 October 2026. The reviewer says they will update it with the outcome; no later update at the time of reading.
Merchant: Small company taking card payments through a Revolut Business merchant account, United Kingdom. Reported by: The owner of a UK limited company, Trustpilot review published 20 October 2026.
Account as given: The reviewer, who runs a UK limited company banking with Revolut Business, says a $2,500 payment link was paid on 16 October 2026 and that the money was to be available in 24 hours; that a review began the next day and six document uploads were each answered with the same template rejection; that an agent wrote on 19 October that one last item was needed and that “once uploaded, no further document requests will be made for this review”; and that the account was closed 74 minutes later, before that item was sent, with the email citing “potential risks, like fraud or customer chargebacks”. They say no chargeback or dispute had been raised and that they were told Revolut is “unable to disclose the individual factors”.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 29 October 2026. Trustpilot review pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1920 · NuveiFiled 2026-10-28

Amount held: Not stated (the hold would have reduced cash flow by 15%, per the reviewer; no sum given)
Held since: Not dated; during a peak season before 10 December 2025, per the reviewer
Hold period stated by the processor: Not stated
Current status: RELEASED — The reviewer says the money was returned after they moved to another processor and threatened legal action, and that Nuvei then admitted the mistake. No date is given.
Merchant: Business processing more than $3 million a month, United States, per the reviewer’s Trustpilot profile. Reported by: A Nuvei merchant, Trustpilot review dated 10 December 2025.
Account as given: The reviewer says that during a peak season Nuvei tried to hold funds amounting to 15% of the business’s cash flow, citing “increased risk”, while the business was processing over $3 million a month with a couple of chargebacks, and refused to reconsider until the business had left and threatened legal action.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 28 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1919 · NuveiFiled 2026-10-28

Amount held: Not stated
Held since: About February 2021, per the reviewer (“over 13 months”)
Hold period stated by the processor: Not stated; the reviewer says Nuvei had said October 2021
Current status: HELD — Held as of 12 March 2022, per the review, which has no reply and no later update.
Merchant: Seller owed money by a merchant that used Nuvei, Not stated in the review. Reported by: A seller paid through the merchant Looted, Trustpilot review dated 12 March 2022.
Account as given: The reviewer says Nuvei had been holding funds belonging to the merchant Looted for over 13 months despite saying it would release them in October 2021, and that the sellers who are owed those funds had not been paid.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 28 October 2026. The review carries no date of experience, so the onset above is counted back from the review’s own words. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1918 · NuveiFiled 2026-10-28

Amount held: $466.32
Held since: About mid-2021, per the reviewer (“almost a year now”)
Hold period stated by the processor: Not stated
Current status: HELD — Held as of 29 May 2022, per the review, which has no reply and no later update.
Merchant: Seller paid through a marketplace’s middleman balance, Not stated in the review. Reported by: A seller on the PlayerUp marketplace, Trustpilot review dated 29 May 2022.
Account as given: The reviewer says a middleman balance of $466.32 had been waiting to be paid for almost a year, and that the marketplace’s staff told sellers Nuvei was holding the funds.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 28 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1917 · NuveiFiled 2026-10-28

Amount held: $700 (stated as “our last $700”)
Held since: October 2023, when the reviewer says they stopped using the terminal
Hold period stated by the processor: Not stated; six months at the time of the review
Current status: HELD — Held as of 7 March 2024, per the review. The reviewer writes “October 2024” for the date they stopped using the machine, which is after the review date; we record both, as written.
Merchant: Restaurant, Canada, per the reviewer’s Trustpilot profile. Reported by: A restaurant owner in Vancouver, Trustpilot review dated 7 March 2024.
Account as given: The reviewer says the terminal was used for about two months from August 2023, that its last $700 had not been paid six months later, and that they were told repeatedly the funds could not be deposited.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 28 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1916 · NuveiFiled 2026-10-28

Amount held: Not stated
Held since: January 2025, per the reviewer
Hold period stated by the processor: Not stated; until March 2025 at the time of the review
Current status: UNKNOWN — The review says deposits were held from January to March 2025 and credits an employee with helping; it does not say whether they were paid. Nuvei’s reply of 11 March 2025 thanks the reviewer for their patience and states no release.
Merchant: Business selling pigments, Not stated in the review. Reported by: A Nuvei merchant, Trustpilot review dated 8 March 2025.
Account as given: The reviewer says their deposits were held from January to March 2025 without any notice of why, and that they would have left had an employee not helped.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 28 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1915 · NuveiFiled 2026-10-28

Amount held: Not stated
Held since: About 25 February 2025, per the reviewer’s date of experience
Hold period stated by the processor: 180 days, per the reviewer, citing the merchant agreement
Current status: RELEASED — The reviewer added on 11 April 2025 that the funds had been released and the matter closed.
Merchant: Business approved for card processing, United States, per the reviewer’s Trustpilot profile. Reported by: A Nuvei merchant, Trustpilot review dated 5 March 2025.
Account as given: The reviewer says the business was approved, the account was cancelled the same day as its first two transactions for “high risk processing” with no notice, and that Nuvei refused to send the funds for 180 days under the merchant agreement. They also say $205 of charges were added after the cancellation.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 28 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1914 · NuveiFiled 2026-10-28

Amount held: $10,000 (stated as “over 10K”)
Held since: Not dated; before 11 May 2025, per the reviewer
Hold period stated by the processor: Not stated
Current status: UNKNOWN — The review speaks of the withholding in the past tense and says some fees were recovered after a complaint to the state attorney general, but it does not say whether the $10,000 came back or when.
Merchant: Business that had signed up through a reseller, United States, per the reviewer’s Trustpilot profile. Reported by: A Nuvei merchant, Trustpilot review dated 11 May 2025.
Account as given: The reviewer says about $10,000 was withheld over a $0.20 fee the company claimed was owed, that the reseller and Nuvei both took fees the reviewer says were not agreed, and that some fees were recovered after a complaint to the state attorney general.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 28 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1913 · NuveiFiled 2026-10-28

Amount held: $7,000 (stated as “over 7k”)
Held since: 1 September 2026, per the reviewer
Hold period stated by the processor: Not stated; about two weeks at the time of the review
Current status: HELD — Held as of 17 September 2026, per the review. Nuvei’s public reply of 21 September 2026 says the matter is being reviewed and does not give a date.
Merchant: Business taking card payments, Canada, per the reviewer’s Trustpilot profile. Reported by: A Nuvei merchant, Trustpilot review dated 17 September 2026.
Account as given: The reviewer says deposits had not been processed for almost two weeks and that over $7,000 was being held because of one missed fee payment on 1 September 2026.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 28 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1912 · NuveiFiled 2026-10-28

Amount held: $2,200 (stated as “~$2200”)
Held since: 4 July 2025, the first batch after the terminal arrived, per the reviewer
Hold period stated by the processor: Not stated; still on hold on 14 July 2025, per the reviewer
Current status: HELD — Held as of 14 July 2025, per the review. Nuvei’s public reply the same day says the case was escalated and marked urgent, with a review “up to 24 hours”; the review does not record what followed.
Merchant: Business that had just started taking card payments, Canada, per the reviewer’s Trustpilot profile. Reported by: A Nuvei merchant, Trustpilot review dated 14 July 2025.
Account as given: The reviewer says the application was submitted on 25 June 2025, the terminal arrived on 3 July, the customer payments were taken, and about $2,200 had still not been released by 14 July. They say they were promised a call back within two hours each day for ten days and did not get one.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 28 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1911 · NuveiFiled 2026-10-28

Amount held: $10,000 (stated as “10k$ sales in the first 48h”)
Held since: Early December 2025, within 48 hours of opening, per the reviewer
Hold period stated by the processor: At least 6 months, per the reviewer
Current status: HELD — Held as of 3 December 2025, per the review. Nuvei’s public reply the same day says account reviews and fund holds are “part of compliance measures required by financial regulations” and asks the reviewer to email a support address; it gives no date.
Merchant: A private spa business that had just opened, Not stated in the review. Reported by: A Nuvei merchant, Trustpilot review dated 3 December 2025.
Account as given: The reviewer says the account was frozen after the first 48 hours of trading, with about $10,000 of sales kept, that Nuvei said it did not need to give a reason, and that the money would be kept for at least six months. Since the trades were already sold, the business has to serve customers without knowing whether it will be paid.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 28 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1910 · SquareFiled 2026-10-27

Amount held: Not stated
Held since: 14 October 2025, when the customer paid the invoice
Hold period stated by the processor: Until 19 January 2026, per Square’s email as the reviewer reports it
Current status: HELD — Held as of 21 January 2026, per the review; on 20 January support said it may take two more days. Square’s public reply of 21 January 2026 cites security concerns and card-network obligations.
Merchant: Business paid by Square invoice, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 21 January 2026.
Account as given: The reviewer says a customer paid an invoice on 14 October 2025, the money never transferred, and Square closed the account without a reason and held the funds until 19 January 2026, refusing either to release them or to refund the customer; after that date the money still had not come.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1909 · SquareFiled 2026-10-27

Amount held: $7,000 (stated as “over $7,000”)
Held since: About 23 January 2026, per the reviewer’s date of experience
Hold period stated by the processor: 90 days, per the reviewer
Current status: HELD — Held as of 27 January 2026, per the review. Square’s public reply of 28 January 2026 points the reviewer to support.
Merchant: Seller with two business accounts on Square over six years, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 27 January 2026.
Account as given: The reviewer says Square shut down one of their business accounts without explanation and held over $7,000 for 90 days, telling them to refund all their customers if they wanted the money sooner, and that they reported it to the CFPB.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1908 · SquareFiled 2026-10-27

Amount held: $10,000 (stated as “over $10,000.00”)
Held since: About 1 March 2026, per the reviewer’s date of experience
Hold period stated by the processor: 90 days, per the reviewer
Current status: HELD — Held as of 5 March 2026, per the review. Square’s public reply of 9 March 2026 points the reviewer to support.
Merchant: Business account holder, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 5 March 2026.
Account as given: The reviewer says Square reviewed the account for unusual activity once they began using it, cleared it, then six days later reviewed it again and deactivated it without saying why, holding over $10,000 for 90 days.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1907 · SquareFiled 2026-10-27

Amount held: Not stated
Held since: About November 2025: about 120 days before the review of 10 March 2026
Hold period stated by the processor: 90 days, per the reviewer; later the funds were promised “in the next 48 hours”, and did not come
Current status: UNKNOWN — Held for about 120 days as of 10 March 2026, per the review. Square’s public reply of 11 March 2026 says Account Services released the hold early and the funds should arrive in 1–2 business days; the reviewer does not confirm receiving them.
Merchant: Tobacco shop in business for 30 years with no chargebacks, per the reviewer, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 10 March 2026.
Account as given: The reviewer says Square opened a review of the shop after years of use and held its money for about 120 days, beyond the 90 it said it needed, and that promised emails and a promised payout within 48 hours never came.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1906 · SquareFiled 2026-10-27

Amount held: $350 (stated as “$350”)
Held since: About 27 April 2026, per the reviewer’s date of experience
Hold period stated by the processor: Not stated in the review
Current status: HELD — Unpaid as of 28 April 2026: the reviewer writes that they are “out $350”. Square’s public reply of 29 April 2026 describes its general hold policy.
Merchant: Free-plan account holder, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 28 April 2026.
Account as given: The reviewer says that to collect one customer payment Square asked for documents and access to their bank statements, then, because the bank account was new, closed the account, leaving them out $350.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1905 · SquareFiled 2026-10-27

Amount held: $2,600 (stated as “approximately $2,600”)
Held since: About 21 April 2026, per the reviewer’s date of experience
Hold period stated by the processor: Until July, per the reviewer
Current status: HELD — Held as of 29 April 2026, per the review. Square’s public reply of 30 April 2026 describes its general hold policy.
Merchant: Consultant paid through online invoices, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 29 April 2026.
Account as given: The reviewer says Square restricted and then closed the account after consulting payments by online invoice, withholding about $2,600 until July, although they sent the documents it asked for.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1904 · SquareFiled 2026-10-27

Amount held: Not stated
Held since: 4 February 2026, when the account was shut down
Hold period stated by the processor: 60 days, per the reviewer
Current status: HELD — Held as of 2 May 2026, after the 60 days had run, per the review. Square’s public reply of 7 May 2026 says funds are typically held for up to 90 days after a deactivation.
Merchant: Square account holder, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 2 May 2026.
Account as given: The reviewer says Square shut down the account on 4 February 2026 and said the funds would be released after 60 days, and that after that time they had not received anything and got only copy-paste replies.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1903 · SquareFiled 2026-10-27

Amount held: Not stated (stated as “585.00”, currency not stated)
Held since: Not dated; two weeks after the reviewer started with Square
Hold period stated by the processor: Not stated; about a month, per the reviewer
Current status: RELEASED — Released after about a month, per the review, which says Square then found the reviewer’s usage did not fit its user agreement. Square’s public reply of 4 June 2026 asks the reviewer to contact support.
Merchant: Trade-show seller, Germany, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 27 May 2026.
Account as given: The reviewer says the funds were frozen two weeks in while Square reviewed additional information they sent, that it took a month to get 585.00, and that Square then said their usage did not fit its agreement.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1902 · SquareFiled 2026-10-27

Amount held: $6,500 (stated as “$6,500”)
Held since: About 25 May 2026, per the reviewer’s date of experience
Hold period stated by the processor: Not stated in the review
Current status: HELD — Held as of 29 May 2026, per the review and the update the reviewer added to it. Square’s public reply of 1 June 2026 recommends answering the review team’s emails and says support can return funds to the customer on request.
Merchant: New business, under 30 days old, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 29 May 2026.
Account as given: The reviewer says a new account passed approval, then Square held a $6,500 payment, charged $270 to process it, and asked for customer, invoice, business and bank records; in an update they say Square would not refund the customer either unless they complied.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1901 · SquareFiled 2026-10-27

Amount held: $250 (stated as “$250”)
Held since: About 26 June 2026, per the reviewer’s date of experience
Hold period stated by the processor: Not stated in the review
Current status: UNKNOWN — The review describes repeated delays and does not say whether the $250 was paid out. Square’s public reply of 6 July 2026 says it is working with the reviewer through social media.
Merchant: US business whose owner was travelling abroad, Thailand, per the reviewer’s Trustpilot profile; the business is in the United States. Reported by: A Square seller, Trustpilot review dated 27 June 2026.
Account as given: The reviewer says that after a first review ended with the account approved, a manager confirmed it was in good standing, yet the next client payment of $250 triggered a second verification review and stopped the instant payout, with the payment briefly missing from the app. The business name in the review is left out here.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1900 · SquareFiled 2026-10-27

Amount held: $1,000 (stated as “$1000”, an undisputed payment from another customer)
Held since: About May 2026: “90 days ago” in the review of 31 July 2026
Hold period stated by the processor: Funds “before this 90 day window”, as support reps told it, per the reviewer
Current status: HELD — Held as of 31 July 2026, per the review. Square’s public reply of 10 August 2026 asks the reviewer to contact support through the Dashboard.
Merchant: Business account holder, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 31 July 2026.
Account as given: The reviewer says that after a customer dispute, Square closed the account and kept an undisputed $1,000 payment from another customer; 90 days later they had not received it, although support reps had said it would come before then. A support agent’s name in the review is left out here.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1899 · SquareFiled 2026-10-27

Amount held: Not stated (“the funds remaining in our Square balance”; no figure given)
Held since: About 11 August 2026, per the reviewer’s date of experience
Hold period stated by the processor: Until 9 September 2026, which Square said may be extended, per the review
Current status: HELD — Held as of 12 August 2026, per the review. Square’s public reply of 13 August 2026 says Account Services should have emailed the reasoning and the timeframe for the next transfer.
Merchant: Small LLC using Square for payments, invoicing and online booking, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 12 August 2026.
Account as given: The reviewer says Square closed the account, denied the appeal as final without naming any transaction or policy, and is holding the balance until 9 September 2026, while the business moves its payments, website, booking and invoicing elsewhere. The business name in the review is left out here.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1898 · SquareFiled 2026-10-27

Amount held: $1,260.79 (stated as “$1,260.79”)
Held since: Not dated; release was due on 30 July 2026
Hold period stated by the processor: Release on 30 July 2026, per the reviewer
Current status: HELD — Held as of 12 August 2026, per the review. Square’s public reply of 19 August 2026 asks the reviewer to contact support.
Merchant: Business account holder, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 13 August 2026.
Account as given: The reviewer says $1,260.79 was due to be released on 30 July 2026 and had not arrived by 12 August, that the case was escalated more than 50 times without resolution, and that they filed a BBB complaint.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1897 · SquareFiled 2026-10-27

Amount held: $9,000 (stated as “$9k”)
Held since: Not dated; the hold was due to end on 31 July 2026
Hold period stated by the processor: 90 days, with release on 31 July 2026, per the reviewer
Current status: UNKNOWN — Unpaid as of 13 August 2026, per the review. Square’s public reply of 19 August 2026 says the hold has been lifted and the reviewer can start a transfer; the reviewer does not confirm receiving the money.
Merchant: Business account holder, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 13 August 2026.
Account as given: The reviewer says Square deactivated the account without a reason, withheld $9k for 90 days with a release date of 31 July 2026, and did not release it on that date.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1896 · SquareFiled 2026-10-27

Amount held: $8,573 (stated as “$8,573”)
Held since: April 2026 or earlier: “over 4 months” before the review of 18 August 2026
Hold period stated by the processor: No timeline given, per the reviewer
Current status: HELD — Held as of 18 August 2026, per the review. Square’s public reply of 21 August 2026 asks the reviewer to send account details so a specialist can give an update.
Merchant: Business account holder, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 18 August 2026.
Account as given: The reviewer says Square deactivated their account and has held $8,573 for over four months without releasing it or giving a clear timeline, and that support sends generic, automated responses.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1895 · SquareFiled 2026-10-27

Amount held: $40,000 (stated as “over $40,000”)
Held since: Not dated; the reviewer’s date of experience is 22 July 2026
Hold period stated by the processor: 120 days, per the reviewer
Current status: UNKNOWN — The review does not say whether the 120 days have ended or the money has been paid out. Square’s public reply of 21 August 2026 asks the reviewer to message it on social media so its team can locate the account and review what options may be available.
Merchant: Remodeling business on Square since 2018, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 20 August 2026.
Account as given: The reviewer says that after years on Square, including a transaction of about $46,000 in November without this kind of issue, Square held over $40,000 for 120 days after a customer tapped a card in person to pay for remodeling work, and gave only generic answers.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1894 · SquareFiled 2026-10-27

Amount held: $740 (stated as “$740”)
Held since: About 13 August 2026, per the reviewer’s date of experience
Hold period stated by the processor: Not stated in the review
Current status: UNKNOWN — Square’s public reply of 8 September 2026 says the account had been self-deleted as well as deactivated, that it reversed the deletion, and that the reviewer can link a bank account to transfer the balance. The reviewer does not say whether they did.
Merchant: New Square account holder, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 2 September 2026.
Account as given: The reviewer says they signed up for Square, which deactivated the account and took $740 from them. A business number in the review is left out here.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1893 · SquareFiled 2026-10-27

Amount held: Not stated
Held since: Not dated; the review is dated 2 September 2026
Hold period stated by the processor: Release on 24 August 2026, per Square’s email as the reviewer describes it
Current status: HELD — Held as of 2 September 2026, past the promised date, per the review. Square’s public reply of 3 September 2026 points the reviewer to emails sent at the start of August and September about the account status.
Merchant: Business account holder, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 2 September 2026.
Account as given: The reviewer says Square deactivated the business account with no explanation, emailed a promise to release the held funds on 24 August 2026, and had not transferred them after that date.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1892 · SquareFiled 2026-10-27

Amount held: $1,600 (stated as “$1,600”, a customer payment)
Held since: August 2026: the later review says Square took the money and closed the account 18 days before 6 September
Hold period stated by the processor: None given; the reviewer says Square applied the payment to a balance it attributes to the earlier sole proprietorship
Current status: HELD — Held as of 6 September 2026, per the later review, which says the reviewer will update when the funds are returned; no update was shown. Square’s public reply of 9 September 2026 suggests asking the representative whether another document would do.
Merchant: New LLC formed in July 2026; the reviewer had earlier run a sole proprietorship, inactive since 2022, in another state, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot reviews dated 19 August and 6 September 2026.
Account as given: The reviewer says Square kept a $1,600 customer payment that was due to be refunded, applied it to a balance it says the earlier sole proprietorship (a separate entity with a different EIN) owed, closed the new LLC’s account, and on 24 August 2026 tried twice to debit the new business’s bank account, for $2,670.85 and $1,070.85; both failed. They say they sent Square state and IRS documents three times without settling it and that they filed a CFPB complaint on 28 August 2026. Business names and registration and complaint numbers in the reviews are left out here.
Verification: Taken from a source published by the person it happened to — source · later post by the same person
Both reviews read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1891 · SquareFiled 2026-10-27

Amount held: Not stated
Held since: Not dated; the review is dated 6 September 2026
Hold period stated by the processor: Release on 22 August 2026, as Square promised it, per the reviewer
Current status: HELD — Held as of 6 September 2026, per the review. Square’s public reply of 8 September 2026 says it gave an estimated release date and has since emailed an update about unresolved disputes on the account.
Merchant: Business account holder, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 6 September 2026.
Account as given: The reviewer says Square deactivated the account and missed its own promised release date of 22 August 2026, with no money and no support since.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1890 · SquareFiled 2026-10-27

Amount held: $7,326 (stated as “$7326”)
Held since: 26 February 2026, when the account was deactivated
Hold period stated by the processor: Release on 25 August 2026, promised in writing, per the reviewer
Current status: HELD — Held as of 11 September 2026, past the promised date, per the review. No reply from Square was shown on the review page when we read it.
Merchant: Business account holder, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 11 September 2026.
Account as given: The reviewer says Square deactivated the account on 26 February 2026, promised in writing to release the $7,326 on 25 August 2026, and had not transferred it after that date; support sends generic responses.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1889 · SquareFiled 2026-10-27

Amount held: $100 (stated as “over $100”)
Held since: About 2 October 2026, per the reviewer’s date of experience
Hold period stated by the processor: 90 days, per the reviewer
Current status: HELD — Held as of 3 October 2026, per the review. Square’s public reply of 8 October 2026 asks the reviewer to message it on social media about the charge and the funds.
Merchant: Square account holder, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 3 October 2026.
Account as given: The reviewer says Square deemed the account a risk because it could not verify their identity, deactivated it, still charged a monthly service fee, and is holding over $100 for 90 days.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1888 · SquareFiled 2026-10-27

Amount held: $9,214 (stated as “$9,214”: $9,190 for contractor payroll and $24 in fees)
Held since: 3–5 August 2026, when Square withdrew the money from the business bank account
Hold period stated by the processor: Return “within 60 days”, per the reviewer
Current status: HELD — Held for over 70 days as of 14 October 2026, per the review. Square’s public reply of 19 October 2026 asks for the account details it requested through Trustpilot so it can locate the account.
Merchant: Business paying contractors through Square, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 14 October 2026.
Account as given: The reviewer says Square withdrew $9,214 from their business bank account on 3–5 August 2026 for contractor payroll, then suspended the account without paying the contractors or returning the money, and that the 60 days it gave for the return have passed.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1887 · SquareFiled 2026-10-27

Amount held: $1,175 (stated as “$1,175”)
Held since: About 14 October 2026, per the reviewer’s date of experience
Hold period stated by the processor: Until January 2027, per the reviewer
Current status: HELD — Held as of 15 October 2026, per the review. Square’s public reply of 16 October 2026 says refund debits fail when there are not enough funds to pull from, and that the original processing fee is not returned on a refund.
Merchant: Business that refunded a customer minutes after the payment, United States, per the reviewer’s Trustpilot profile. Reported by: A Square seller, Trustpilot review dated 15 October 2026.
Account as given: The reviewer says a customer paid and was refunded ten minutes later, that Square did not process the full refund, that it holds $1,175 until January 2027, and that the order, never completed, cost them $280 in fees.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 27 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1886 · AdyenFiled 2026-10-26

Amount held: Not stated (CHF 49, per the review)
Held since: 10 July 2025, per the reviewer’s date of experience
Hold period stated by the processor: Not applicable: an unrecognised card charge, not a held balance
Current status: UNKNOWN — The reviewer says they reported the charge to their card issuer as fraud, that the issuer blocked the card at once and is investigating. The review states no outcome. No reply from Adyen was shown on the review page when we read it.
Merchant: Consumer (cardholder), Switzerland, per the reviewer’s Trustpilot profile. Reported by: An Adyen cardholder, Trustpilot review dated 12 July 2025.
Account as given: The reviewer says Adyen charged their credit card CHF 49 for an Adyen service they never signed up for.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1885 · SumUpFiled 2026-10-26

Amount held: Not stated (£500, per the review)
Held since: February 2025, per the reviewer’s date of experience
Hold period stated by the processor: Not stated in the review
Current status: UNKNOWN — Held as of 18 July 2025, per the review. SumUp’s public reply of 13 January 2026 says that after handling a customer chargeback the rest of the money was transferred to the reviewer’s bank account; the reviewer does not confirm receiving it.
Merchant: Account holder, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 18 July 2025.
Account as given: The reviewer says SumUp blocked the account, then suspended it with no reason given, and has not paid the £500, and that after 20 to 30 contact attempts they cannot log in to reach support.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1884 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: About July 2025, more than two months before the review
Hold period stated by the processor: More than two months, per the reviewer
Current status: UNKNOWN — Held for more than two months, per the review. The reviewer’s update of 4 October 2025 says the situation took a further two weeks to resolve and does not say how. SumUp’s public reply of 16 September 2025 asks for account details.
Merchant: Business account holder, Italy, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 16 September 2025.
Account as given: The reviewer says SumUp has kept their entire balance frozen for more than two months because of a chargeback far smaller than the sum held, with no clear timeline.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1883 · SumUpFiled 2026-10-26

Amount held: Not stated (£450, per the review)
Held since: 11 September 2025
Hold period stated by the processor: Not stated; five days at the time of the review
Current status: HELD — Held as of 16 September 2025, per the review. SumUp’s public reply of 30 October 2025 says it asked for information it did not receive, and that it either transfers the money to the account or sends it back to the sender.
Merchant: Individual whose employer paid wages into a SumUp account, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 16 September 2025.
Account as given: The reviewer says their employer paid £450 into their SumUp account on 11 September 2025, that they returned the “security” form at once, and that the money had still not been released five days later.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1882 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: About 15 September 2025, when the account was terminated
Hold period stated by the processor: Two months, per the reviewer
Current status: HELD — Held, per the review. SumUp’s public reply of 4 November 2025 cites its regulatory obligations.
Merchant: Card-machine user, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 17 September 2025.
Account as given: The reviewer says SumUp held money and froze their machine for weeks during an investigation, then, after two weeks, asked for more information, which they sent at once, and was then told the account was permanently closed with no appeal and the money would be held for two months.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1881 · SumUpFiled 2026-10-26

Amount held: Not stated (£900 to £1,000 in payments just taken)
Held since: About 20 October 2025
Hold period stated by the processor: Not stated in the review
Current status: HELD — Held as of 20 October 2025, per the review. SumUp’s public reply of 3 November 2025 says it asked for more information about the account and had no reply.
Merchant: Small business, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 20 October 2025.
Account as given: The reviewer says that after payments worth £900 to £1,000, SumUp terminated the account without notice and blocked access to the money in it, and that the customer service staff say only the security team can help.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1880 · SumUpFiled 2026-10-26

Amount held: Not stated (About £6,000 in three payments, per the review)
Held since: About 23 September 2025, per the reviewer’s date of experience
Hold period stated by the processor: Two months, as SumUp offered it, per the reviewer; about three months had passed
Current status: HELD — Held, per the review, which says nearly three months after the closure no funds had arrived and that the reviewer has begun legal proceedings. SumUp’s public reply of 27 November 2025 says it gave a final answer and points the reviewer to the Financial Ombudsman Service.
Merchant: Sole trader, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 24 November 2025.
Account as given: The reviewer says three large payments of about £6,000 in total were followed by SumUp suspending and deleting the account, offering them a choice of refunding the customers or waiting two months, and that nearly three months on they have received nothing, after a separate £200 chargeback they say was disproved.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1879 · SumUpFiled 2026-10-26

Amount held: Not stated (£500, per the review)
Held since: About November 2025
Hold period stated by the processor: Not stated in the review
Current status: HELD — Held as of 23 November 2025, per the review. SumUp’s public reply of 27 November 2025 says it could not look into the case further without more information.
Merchant: Account holder, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 23 November 2025.
Account as given: The reviewer says £500 in their SumUp account is frozen and that SumUp can keep it for as long as it likes.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1878 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: Not dated; the review is dated 14 November 2025 and says the transfer in was more than a week earlier
Hold period stated by the processor: Not stated; more than a week at the time of the review
Current status: HELD — Held as of 14 November 2025, per the review. SumUp’s public reply of 18 November 2025 says it asked for account information and had no reply.
Merchant: SumUp Pay account holder, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 14 November 2025.
Account as given: The reviewer says they transferred money into a SumUp Pay account and more than a week later the account was blocked and the funds withheld, with only “wait” from email, calls and chat, and a last excuse that SumUp is a small company with few staff.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1877 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: About 7 December 2025, per the reviewer’s date of experience
Hold period stated by the processor: Not stated; five days with updates through 15 December 2025
Current status: HELD — Held, per the reviewer’s updates through 15 December 2025. SumUp’s public reply of 12 December 2025 says the account was closed because the services may not be used for personal purposes and that the funds were returned to the original bank account.
Merchant: Self-employed account holder, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 8 December 2025.
Account as given: The reviewer says one deposit froze the account for additional security, that on day five they had sent all the client’s details, and that four requests to send the funds to their registered bank account were each refused because the account was frozen. They say they went to the Financial Ombudsman Service and the Information Commissioner’s Office.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1876 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: About 19 October 2025, per the reviewer’s date of experience
Hold period stated by the processor: 60 days, per SumUp’s email as the reviewer reports it
Current status: HELD — Held, per the review, which says SumUp will release the funds after 60 days. SumUp’s public reply of 29 December 2025 gives 26 December 2025 as the date of its official communication.
Merchant: Company account holder, Ireland, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 3 December 2025.
Account as given: The reviewer says SumUp closed the company account without notice or reason after a payment to the Irish Revenue Commissioners, and emailed that the funds would be available after 60 days. They add that replies by email take up to 12 days.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1875 · SumUpFiled 2026-10-26

Amount held: Not stated (£2,123.03, per the review)
Held since: Not dated; the reviewer says documents proving the account holder’s death were sent “in July” and the money was then held “for months”
Hold period stated by the processor: “For months”, per the reviewer
Current status: HELD — The review describes the money as held for months, then partly addressed by a £100 goodwill payment, and does not say the £2,123.03 was released. SumUp’s public reply of 10 February 2026 expresses condolences and says the account was suspended on 23 December for missing succession documents.
Merchant: Business whose account holder had died, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 12 January 2026.
Account as given: The reviewer says SumUp held £2,123.03 for months after the account holder’s death, repeatedly said documents had not arrived, and that they made over 30 calls. They say SumUp later paid £100 as goodwill, and that they have gone to the Financial Ombudsman Service and the FCA.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1874 · SumUpFiled 2026-10-26

Amount held: Not stated (The trigger was a £5,000 payment for a project; balance not stated)
Held since: About 26 January 2026
Hold period stated by the processor: Two months, as SumUp offered it, per the reviewer
Current status: HELD — Held, per the review. SumUp’s public reply of 20 February 2026 says the funds are withheld for two months from 28 January 2026 and will be credited automatically if no chargebacks or cancellations follow.
Merchant: Shop owner, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 28 January 2026.
Account as given: The reviewer says that after about two months with SumUp their account was blocked following a £5,000 payment, that it was then closed and they were told to wait two months for the funds or refund every customer, and that they cannot buy the materials the project needs.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1873 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: By 5 January 2026: the account was suspended about two months after opening and the reviewer sent the requested documents that day
Hold period stated by the processor: Not stated; 36 days with no update at the time of the review
Current status: HELD — Held as of 9 February 2026, per the reviewer’s update. SumUp’s public reply of 8 February 2026 says the SumUp Pay team has the case and has emailed an update.
Merchant: SumUp Pay account holder, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 5 February 2026.
Account as given: The reviewer says the account was suspended about two months after opening, that SumUp asked for documents about incoming transfers, that they sent them on 5 January 2026, and that 36 days later there was no update.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1872 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: 1–2 February 2026: a customer’s bank-transfer payment held on 2 February, and a failed ATM withdrawal on 1 February
Hold period stated by the processor: Not stated; nine days at the time of the review
Current status: HELD — Held as of 10 February 2026, per the review. SumUp’s public reply is dated 16 February 2026.
Merchant: Long-standing SumUp business customer, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 10 February 2026.
Account as given: The reviewer says a customer’s payment sent by invoice link was held for review on 2 February 2026 and, separately, an ATM withdrawal shown as failed on 1 February still had not been returned. They say SumUp emailed that the review was finished and the money sent, and that nothing arrived. Case and ATM reference numbers in the review are left out here.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1871 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: Not dated; the review is dated 3 March 2026 and describes a three-day freeze
Hold period stated by the processor: Three days
Current status: RELEASED — Released after about three days, per the reviewer, who says they could not pay staff or suppliers in that time. SumUp’s public reply of 9 March 2026 asks the reviewer to contact it privately or through the app.
Merchant: Business that pays staff and suppliers from the account, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 3 March 2026.
Account as given: The reviewer says SumUp took a client’s payment promptly and then froze the account and all funds for security checks, with no call or email for three days, and that the funds have since been released.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1870 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: Not dated; the review is dated 9 March 2026 and says the restriction was almost two weeks old
Hold period stated by the processor: Not stated; almost two weeks at the time of the review
Current status: HELD — Held as of 9 March 2026, per the review. SumUp’s public reply of 14 March 2026 says an email of 11 March asked for further documents because it could not link the account to the reviewer’s website, and that the account stays suspended until the reviewer answers.
Merchant: Business using SumUp payment links, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 9 March 2026.
Account as given: The reviewer says their account was restricted after security questions about the business, that they answered at once and heard nothing for days, and that after almost two weeks they still cannot send payment links or take payments.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1869 · SumUpFiled 2026-10-26

Amount held: Not stated (£950 payment via a payment link triggered the hold; balance not stated)
Held since: 9 March 2026
Hold period stated by the processor: Not stated in the review
Current status: HELD — Held as of 11 March 2026, per the reviewer’s update, which says the account was then permanently terminated and the reviewer was awaiting word on the remaining balance and refunds. SumUp’s public reply of 29 March 2026 says an email had told the reviewer the profile was permanently closed.
Merchant: Business account holder, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 10 March 2026.
Account as given: The reviewer says that on 9 March 2026, right after a £950 payment via a payment link, their payouts were restricted for security checks, that seven contacts to support gave no explanation, and that on 11 March SumUp terminated the account.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1868 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: Not dated; the review is dated 19 May 2026 and says the hold was six days old
Hold period stated by the processor: Not stated; six days at the time of the review
Current status: HELD — Held as of 19 May 2026, per the review. SumUp’s public reply of 24 May 2026 cites its terms and says it asked for information to identify the profile and had no reply.
Merchant: Merchant, Malaysia, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 19 May 2026.
Account as given: The reviewer says their funds had been held for six days, that they had sent every verification document and answered the compliance email at once, and that support could not say why payouts were restricted or when the money would be released.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1867 · SumUpFiled 2026-10-26

Amount held: Not stated (1,995 DKK and 6,780 DKK pending, per the review)
Held since: Not dated; the review is dated 1 June 2026 and follows the account’s closure
Hold period stated by the processor: Not stated in the review
Current status: HELD — Held as of 1 June 2026, per the review. SumUp’s public reply of the same day says it withholds funds for a period after closing a business profile, to cover chargebacks and recalls.
Merchant: Business account holder (account closed), Denmark, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 1 June 2026.
Account as given: The reviewer says that since SumUp closed the account they have written repeatedly asking for the two pending balances, 1,995 DKK and 6,780 DKK, to be paid out, and received no reply.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1866 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: About January 2026, per the reviewer
Hold period stated by the processor: 60 days, per what SumUp told the reviewer; about five months by the review date
Current status: HELD — Held as of 3 June 2026, per the review. SumUp posted a public reply on 8 June 2026.
Merchant: Business owner, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 3 June 2026.
Account as given: The reviewer says their account was suspended around January and that they were told the funds would be released after 60 days, but that five months on they are still chasing the money after emails, calls, complaints and sending the bank statement SumUp asked for.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1865 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: Not dated; the review is dated 25 July 2026 and says the freeze had lasted over three weeks
Hold period stated by the processor: Not stated; the reviewer says over three weeks
Current status: UNKNOWN — The reviewer says over three weeks. SumUp’s public reply of 27 July 2026 says the account was closed and that the funds were returned to the sender’s bank account on 24 July; the reviewer has not confirmed receiving anything.
Merchant: Business account holder, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 25 July 2026.
Account as given: The reviewer says SumUp froze their funds for over three weeks without explanation and that its support was scripted and unhelpful.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1864 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: Not dated; the review is dated 2 June 2026 and says the reviewer chased for nearly a week before the closure
Hold period stated by the processor: Two months, as SumUp offered it, per the reviewer
Current status: HELD — Held, per the review, which gives the two-month wait as the alternative to refunding the customer. SumUp’s public reply of 29 June 2026 says its team sent the latest update by email a few weeks earlier.
Merchant: Business that received a customer payment, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 2 June 2026.
Account as given: The reviewer says that after a business payment their account was placed under review and the funds frozen, that they sent every document and chased for nearly a week, and were then told the account was permanently closed and they must wait two months or refund the customer.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1863 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: Not dated; the review is dated 6 July 2026 and follows an event where customers had paid
Hold period stated by the processor: Up to two months, per the reviewer
Current status: HELD — Held as of 6 July 2026, per the review. SumUp posted a public reply on 17 July 2026.
Merchant: Events business, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 6 July 2026.
Account as given: The reviewer says their identity and account were verified when they opened it, that SumUp terminated it only after customers had paid at an event, and that it said the funds could be withheld for up to two months while they had suppliers to pay for further events that month.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1862 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: About June 2026 (the reviewer’s date of experience)
Hold period stated by the processor: 60+ days, per the reviewer
Current status: UNKNOWN — The review says SumUp held the balance for 60+ days after closing the profile; it does not say whether or when the money was paid. SumUp posted a public reply on 2 September 2026.
Merchant: Business that banked with SumUp for two years, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 1 September 2026.
Account as given: The reviewer says SumUp closed their profile after two years with no reason beyond its terms, held their balance for more than 60 days so they could not pay bills and incurred penalties, and that they could only reach SumUp by email.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1861 · SumUpFiled 2026-10-26

Amount held: Not stated (€1,200 pending transfer, per the review)
Held since: About 23 October 2026, when the account was suspended (the reviewer’s date of experience)
Hold period stated by the processor: Not stated in the review
Current status: HELD — Held as of 25 October 2026, per the review. No public reply from SumUp was shown on the review page when we read it.
Merchant: Seller who delivered goods to a customer, France, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 25 October 2026.
Account as given: The reviewer says SumUp suspended the account without notice or reason while €1,200 was pending transfer to a bank account, that the receiving bank confirms nothing has arrived, and that they have lost access to the account and cannot see what happened to the money.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1860 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: September 2026, per the reviewer’s date of experience; the freeze came about three weeks after the account opened
Hold period stated by the processor: Up to 60 days, per what SumUp told them, as the reviewer reports
Current status: HELD — Held as of 7 October 2026, per the review, which also says the refund for the monthly subscription had not arrived. SumUp posted a public reply on 8 October 2026.
Merchant: Sole trader (written by a family member on the account holder’s behalf), United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 7 October 2026.
Account as given: The reviewer says SumUp asked questions about the business about three weeks after the account opened, that a couple of days later it froze the account and the money, telling them it could be held up to 60 days, and that it later stopped answering emails. The reviewer says the business has moved to another provider.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1859 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: Not dated; the review is dated 17 September 2026 and says the lock came the day after a first day of takings
Hold period stated by the processor: 2 months, per the reviewer
Current status: HELD — Held as of 17 September 2026, per the review. SumUp’s public reply of the same date cites Section 13 of its terms.
Merchant: New business, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 17 September 2026.
Account as given: The reviewer says they took payments for one day, were then locked out of the money for security checks, sent the business and sales documents, and were then told the account was terminated and the funds would be held for two months.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1858 · SumUpFiled 2026-10-26

Amount held: Not stated (Amount not stated; the reviewer had transferred in working capital)
Held since: Not dated; the review is dated 28 September 2026 and says the account was closed four days before the reviewer’s launch
Hold period stated by the processor: 60 days, per the reviewer’s account of what SumUp told them
Current status: HELD — Held as of 28 September 2026, per the review. SumUp’s public reply of 2 October 2026 says it had earlier asked for more details and received no response.
Merchant: New retail business, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 28 September 2026.
Account as given: The reviewer says SumUp terminated the account five days after they transferred in a larger sum, days before their launch, and that on the phone they were told no reason needed to be given and that releasing the money would take 60 days. They say they have no card reader and no access to the funds.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1857 · SumUpFiled 2026-10-26

Amount held: Not stated
Held since: Not dated; the review is dated 25 August 2026 and says the account was closed a few days after opening
Hold period stated by the processor: Two months, as SumUp offered it, per the reviewer
Current status: HELD — Held, per the review; it gives no release date. SumUp posted a public reply on 31 August 2026.
Merchant: Newly registered online retailer (limited company), United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 25 August 2026.
Account as given: The reviewer says SumUp closed the account a few days after opening it and after their first sales, and gave two options: wait two months for the funds, or refund the customers. They say they were given no reason and no balance information.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1856 · SumUpFiled 2026-10-26

Amount held: Not stated (nearly £500, per the review)
Held since: Not dated; the review is dated 29 August 2026 and says the money is still held six months on
Hold period stated by the processor: Not stated in the review
Current status: HELD — Held as of 29 August 2026, per the review. SumUp’s public reply of 3 September 2026 says the email address the reviewer gave did not match any account and asks for the account reference ID.
Merchant: Small business that used SumUp for about four years, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 29 August 2026.
Account as given: The reviewer says SumUp is still holding nearly £500 of their money six months on, after repeated attempts to resolve it, and that they have bank records and emails and are taking steps toward legal action.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1855 · SumUpFiled 2026-10-26

Amount held: Not stated (€757.95, per the review)
Held since: 10 August 2026, when SumUp closed the account (reviewer’s account)
Hold period stated by the processor: Not stated in the review
Current status: HELD — Held as of 15 September 2026, per the review. SumUp’s public reply says the payment has been issued; the reviewer replies on the same page that they have not received it and asks for the payout date and reference.
Merchant: Business account holder, Finland, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 15 September 2026.
Account as given: The reviewer says their account was suspended and then closed on 10 August 2026 for a reason they were not given, that SumUp support told them the funds were safe and would be released, and that €757.95 remains unpaid. They say the closed account prevents them from checking the payout SumUp says it made.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1854 · SumUpFiled 2026-10-26

Amount held: Not stated (A five-figure card payment, exact sum not stated)
Held since: Mid-September 2026; the review is dated 18 September 2026 and says the payout hold came within 90 minutes of the payment
Hold period stated by the processor: 121 hours after the payment, per the reviewer; no timescale was given in advance
Current status: RELEASED — Released from the holding account on 21 September 2026 after 121 hours, per the reviewer’s update. Their update of 23 September says a transfer from SumUp to their own bank account was then put on a further verification hold and had not arrived.
Merchant: Flooring supplier; payment for a customer order, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 18 September 2026.
Account as given: The reviewer says a five-figure card payment went through, SumUp placed a payout hold within 90 minutes and asked for documents, and the reviewer sent them within 11 minutes. They say no timescale was given for the checks, and that the money was released 121 hours after the payment.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1853 · SumUpFiled 2026-10-26

Amount held: Not stated (Balance not stated; a £350 invoice payment triggered the check)
Held since: About 25 February 2026
Hold period stated by the processor: No timescale given, per the reviewer
Current status: HELD — Held as of 27 February 2026, per the review. SumUp’s public reply of the same date says its specialist team has emailed an update.
Merchant: Self-employed, paid through SumUp invoices, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 27 February 2026.
Account as given: The reviewer says a £350 invoice paid through SumUp’s own system triggered a security check that locked every pound in the account, including earlier sales and an incoming monthly salary. They say chat staff told them nothing could be done except wait for the security team, with no partial release and no timeline.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1852 · SumUpFiled 2026-10-26

Amount held: Not stated (“many thousands of pounds”, per the review; the reversal request that triggered it was “around £100”)
Held since: Late June 2026; the reviewer gives 29 June 2026 as the date of their experience
Hold period stated by the processor: No timescale given, per the reviewer
Current status: HELD — Held as of 2 July 2026, per the review. No public reply from SumUp was shown on the review page when we read it.
Merchant: Business using SumUp as its business account, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 2 July 2026.
Account as given: The reviewer says a customer asked their own bank to reverse a payment of around £100, and that SumUp then froze access to the whole balance, many thousands of pounds, at the end of the month, rather than only the amount in dispute. They say they cannot reach anyone who can say when access will return.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1851 · SumUpFiled 2026-10-26

Amount held: Not stated (over £3,000, per the review)
Held since: Not dated; the review is dated 6 July 2026
Hold period stated by the processor: No timescale given, per the reviewer
Current status: HELD — Held as of 6 July 2026, per the review. No public reply from SumUp was shown on the review page when we read it.
Merchant: Small business, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 6 July 2026.
Account as given: The reviewer says their account was restricted after one customer payment issue, leaving more than £3,000 of business funds inaccessible. They say they answered every request from SumUp’s risk team within hours with invoices and customer correspondence, and cannot reach a person for an update.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1850 · SumUpFiled 2026-10-26

Amount held: Not stated (£11,000, per the review)
Held since: Not dated; the review is dated 13 November 2025
Hold period stated by the processor: Two months, then the account was closed, per the reviewer
Current status: HELD — Held, per the review, which says the money stayed frozen for two months and the account was then closed. The review does not say the money was paid out. SumUp posted a public reply on 14 November 2025.
Merchant: Two-person small business, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 13 November 2025.
Account as given: The reviewer says SumUp suddenly froze £11,000 with no warning or proper explanation, that they sent every document asked for more than once, and that after two months it closed the account. They add that they now owe VAT on those sales while the money sits with SumUp.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1849 · SumUpFiled 2026-10-26

Amount held: Not stated (over £17,000, per the review)
Held since: April 2026, per the reviewer’s date of experience; the hold came halfway through a 17-day exhibition
Hold period stated by the processor: 60 days, per the reviewer
Current status: HELD — Held for the 60 days SumUp stated, per the review. The review does not say whether the money has since arrived. SumUp posted a public reply on 26 June 2026 citing its terms.
Merchant: Interiors business using a SumUp terminal for a 17-day exhibition, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 15 June 2026.
Account as given: The reviewer says halfway through the exhibition SumUp told them their transaction levels were too high, told them to stop using the terminal and said it would hold the funds for 60 days. They say they sent the invoices, proof of attendance and customer deposits SumUp asked for, and that over £17,000 was still held for the full 60 days.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1848 · SumUpFiled 2026-10-26

Amount held: Not stated (about €30,000 held, per the review; the reviewer also cites about €5,000 of stock and a €7,000 VAT return due)
Held since: Not dated; the review is dated 2 October 2026 and says the account was closed about 72 hours after payouts were suspended
Hold period stated by the processor: Two months, as SumUp offered it, per the reviewer
Current status: HELD — Held as of 2 October 2026, per the review. The reviewer says SumUp gave two options: wait two months for the funds, subject to possible chargebacks, or refund the customers and collect again some other way. SumUp posted a public reply the same day.
Merchant: Merchant (business account), Portugal, per the reviewer’s Trustpilot profile. Reported by: A SumUp account holder, Trustpilot review dated 2 October 2026.
Account as given: The reviewer says SumUp suspended payouts and asked for documents after one unusually large night of card takings, and that after about 72 hours of waiting it told them the account was permanently closed. They say they have lost access to the account and its transaction history while about €30,000 of sales is held.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 26 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1847 · AirwallexFiled 2026-10-25

Amount held: Not stated (“more than 30k in payments” on 3 June 2026 and “20k” on 29 June 2026, per the review; currency not stated)
Held since: 1 June 2026
Hold period stated by the processor: 180 days from termination, per the reviewer’s account of Airwallex’s email of 3 June 2026
Current status: HELD — Held as of 7 August 2026, per the reviewer’s update. Airwallex’s public reply asks the reviewer to answer its additional information request sent through Trustpilot.
Merchant: Business account holder, Netherlands, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 1 June 2026.
Account as given: The reviewer says Airwallex suspended their payouts and restricted the balance without notice, then wrote on 3 June 2026 that it had terminated the account and would keep the reserves for 180 days; their last update, dated 7 August 2026, says the money has still not been released.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1846 · AirwallexFiled 2026-10-25

Amount held: Not stated (“more than €18,000” across four payments, per the review; not converted to dollars)
Held since: Before 7 December 2025; the review says “over a month”
Hold period stated by the processor: “Over a month” as of 7 December 2025, per the review
Current status: HELD — Held as of 7 December 2025, per the review. Airwallex’s public reply of 16 December 2025 says its support team has been in touch with the reviewer.
Merchant: Account holder receiving commission payments from a supplier, France, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 7 December 2025.
Account as given: The reviewer says four incoming payments to their Airwallex Hong Kong account were rejected and the money has stayed with Airwallex for over a month, while support keeps asking for the sender’s account details again even though the transfers came from Payoneer.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1845 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated)
Held since: 22 July 2025
Hold period stated by the processor: 180 days from the termination date, per the email quoted in the review
Current status: HELD — Held as of 22 July 2025, per the review. Airwallex’s public reply of 23 July 2025 asks the reviewer to contact its support team by email.
Merchant: Company account holder, Egypt, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 22 July 2025.
Account as given: The reviewer says Airwallex terminated their access to its payment services and froze all funds for 180 days from the termination date of 22 July 2025, citing clause 20.2, with only an automated email in reply to the invoices and legal documents they supplied.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1844 · AirwallexFiled 2026-10-25

Amount held: $5,330 (“5330 usd”, per the review)
Held since: 30 July 2025
Hold period stated by the processor: Until further notice, per the suspension email quoted in the review
Current status: HELD — Held as of 30 July 2025, per the review. Airwallex’s public reply of 31 July 2025 asks the reviewer to contact its support team by email.
Merchant: Business account holder, United Arab Emirates, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 30 July 2025.
Account as given: The reviewer says they have 5330 USD locked after Airwallex emailed that the account was suspended effective 30 July 2025, that pending transactions would not be processed, and that any balance in the account would be frozen.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1843 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated; the reviewer asked for a $4,500 partial release)
Held since: Before 8 September 2025; the review says “overnight” and gives no date
Hold period stated by the processor: 180 days, per the review
Current status: HELD — Held as of 8 September 2025, per the review. Airwallex’s public reply of 8 September 2025 asks the reviewer to contact its support team by email.
Merchant: Australian business with a Melbourne warehouse, per the review, Australia, per the review; the reviewer’s Trustpilot profile shows New Zealand. Reported by: An Airwallex account holder, Trustpilot review dated 8 September 2025.
Account as given: The reviewer says Airwallex locked the whole balance overnight without asking for any documentation and announced six months of “risk reserve”, so staff cannot be paid and orders cannot ship. They say Airwallex refused a request for a partial release of $4,500 to pay the warehouse.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1842 · AirwallexFiled 2026-10-25

Amount held: $5,000 (“nearly $5,000”, per the review)
Held since: Before 30 September 2025; the review gives no date
Hold period stated by the processor: None stated
Current status: HELD — Held as of 30 September 2025, per the review. Airwallex’s public reply of 1 October 2025 asks the reviewer to contact its support team by email.
Merchant: Online seller, Germany, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 30 September 2025.
Account as given: The reviewer says Airwallex has withheld nearly $5,000, that a support ticket produced no explanation, and that they cannot process customer refunds when an order is returned.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1841 · AirwallexFiled 2026-10-25

Amount held: Not stated (Balance of “13k usd” positive overall, per the review; the amount held is not stated)
Held since: A 180-day hold ending about 3 weeks before 30 October 2025
Hold period stated by the processor: 180 days, which the reviewer says passed three weeks earlier
Current status: HELD — Held as of 30 October 2025, per the review. Airwallex’s public reply of 30 October 2025 asks the reviewer to contact its support team by email.
Merchant: Account holder with sub-accounts, United States, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 30 October 2025.
Account as given: The reviewer says Airwallex placed a 180-day hold on the account, that three weeks after the 180 days the money is still held because a sub-account is negative even though the account is 13k USD positive overall, and that transfers between sub-accounts that would fix it are denied. They say the last chargeback was well over two months earlier.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1840 · AirwallexFiled 2026-10-25

Amount held: $4,550 (“$4550”, per the review)
Held since: Before 25 November 2025; the review gives no date
Hold period stated by the processor: None stated
Current status: HELD — Held as of 25 November 2025, per the review. Airwallex’s public reply of 27 November 2025 asks the reviewer to contact its support team by email.
Merchant: Owner of a US limited-liability company, Pakistan, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 25 November 2025.
Account as given: The reviewer says Airwallex froze $4550 and deactivated the account without notice and would not let them move the funds to any US bank, even one in the name of the same company.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1839 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated)
Held since: Before 11 January 2026; the review gives no date
Hold period stated by the processor: 180 days, per the notice quoted in the review
Current status: HELD — Held as of 11 January 2026, per the review. Airwallex’s public reply of 12 January 2026 asks the reviewer to contact its support team by email.
Merchant: Seller taking card payments by link, France, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 11 January 2026.
Account as given: The reviewer says that after two card payments were made through links they sent to clients, Airwallex blocked the funds on the day they were due to be credited and emailed that they would be frozen for 180 days under its general policy. They say Airwallex kept the decision even though the buyer offered to share card details as proof.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1838 · AirwallexFiled 2026-10-25

Amount held: Not stated (“over 5000 euro”, per the review; not converted to dollars)
Held since: Before 14 January 2026; the review gives no date
Hold period stated by the processor: None stated
Current status: HELD — Held as of 14 January 2026, per the review. Airwallex’s public reply of 15 January 2026 asks the reviewer to contact its support team by email.
Merchant: Online store owner, Latvia, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 14 January 2026.
Account as given: The reviewer says that after processing several thousand euro without problems, Airwallex stopped working with them and is holding over 5000 euro with almost no response, and cites PSD2 against indefinite withholding.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1837 · AirwallexFiled 2026-10-25

Amount held: Not stated (“over £3000”, per the review; not converted to dollars)
Held since: Before 4 February 2026; the review gives no date
Hold period stated by the processor: None stated
Current status: UNKNOWN — Outcome unconfirmed. Airwallex’s public reply of 6 February 2026 says support has “sent the funds back to your account”; the reviewer has not confirmed this on the page.
Merchant: Merchant, business not described, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 4 February 2026.
Account as given: The reviewer says Airwallex is withholding over £3000 of legitimately earned funds without a stated legal basis or a meaningful response, and cites PSD2 on safeguarding customer funds.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1836 · AirwallexFiled 2026-10-25

Amount held: $30,000 (“more then 30.000USD”, per the review)
Held since: About a week before 9 February 2026, per the review
Hold period stated by the processor: None stated
Current status: HELD — Held as of 9 February 2026, per the review. Airwallex’s public reply of 10 February 2026 asks the reviewer to contact its support team by email.
Merchant: Shopify seller, about a year with Airwallex, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 9 February 2026.
Account as given: The reviewer says more than 30,000 USD is stuck in an account described as “temporarily suspended”, that the review had run a week without a reason, and that the account was then officially suspended with the money still frozen. They say they use the account for supplier, advertising and staff payments and will go to the Financial Ombudsman.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1835 · AirwallexFiled 2026-10-25

Amount held: $2,000 (“around $2,000”, per the review)
Held since: Before 10 February 2026; the review gives no date
Hold period stated by the processor: A verification said to take 5 days, which the reviewer says has long passed
Current status: HELD — Held as of 10 February 2026, per the review. Airwallex’s public reply of 12 February 2026 asks the reviewer to contact its support team by email.
Merchant: Account holder using a company website, United Arab Emirates, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 10 February 2026.
Account as given: The reviewer says the account has been under review and Airwallex is holding around $2,000 of the balance with no explanation, that they were told verification would take five days, and that payouts remain blocked well past that.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1834 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated)
Held since: 21 January 2026; officially suspended 5 March 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of 5 March 2026, per the review. Airwallex’s public reply of 5 March 2026 points to its formal complaints process.
Merchant: Business account holder, Poland, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 5 March 2026.
Account as given: The reviewer says that from 21 January 2026 transactions stopped being processed and the balance became inaccessible, that for weeks support sent templated “review is ongoing” replies, and that Airwallex then sent a notice that the account was officially suspended as of 5 March 2026 and the funds remain frozen. They say they lost clients and stopped operating.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1833 · AirwallexFiled 2026-10-25

Amount held: $4,704 (“$4,704 USD”, per the review)
Held since: 6 March 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of 10 March 2026, per the review. Airwallex’s public reply of 11 March 2026 says its support team will follow up on the existing ticket.
Merchant: Corporate account holder, Canada, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 10 March 2026.
Account as given: The reviewer says Airwallex has withheld $4,704 of their corporate funds since 6 March 2026, that a $1.00 test return on 9 March succeeded, and that the partner bank confirmed in writing it is awaiting Airwallex’s instruction to release the funds. They say they have filed formal proceedings with a civil resolution tribunal.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1832 · AirwallexFiled 2026-10-25

Amount held: Not stated (“over EUR 10000 and 900USD”, per the review; not converted to dollars)
Held since: 6 March 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of 23 March 2026, per the reviewer’s update. Airwallex’s public reply thanks the reviewer and does not mention the funds.
Merchant: Operator of two companies with Airwallex accounts, Türkiye, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 13 March 2026.
Account as given: The reviewer says Airwallex told them on 6 March 2026 it was closing one account and that over EUR 10000 has not been paid out since, and that a second company’s account was frozen in an “indefinite review” with no information requests. They say Airwallex’s social media team asked them to delete earlier posts as a gesture of good faith, that they did, and that Airwallex then stopped replying.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1831 · AirwallexFiled 2026-10-25

Amount held: Not stated (“7k”, per the review; currency not stated, so not converted to dollars)
Held since: Before 24 March 2026; the review gives no date
Hold period stated by the processor: None stated
Current status: HELD — Held as of 24 March 2026, per the review. Airwallex’s public reply of 24 March 2026 says transfers can be placed under temporary review and asks the reviewer to contact in-app support.
Merchant: Business paying a subcontractor, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 24 March 2026.
Account as given: The reviewer says Airwallex held a 7k payment to a subcontractor for no reason and kept holding it after they sent proof of hundreds of earlier payments to the same party.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1830 · AirwallexFiled 2026-10-25

Amount held: Not stated (“€82,000” in revenue frozen and “€69,000” in incoming customer payments blocked, per the review; not converted to dollars)
Held since: Before 17 April 2026; the review gives no date
Hold period stated by the processor: None stated
Current status: HELD — Held as of 17 April 2026, per the review. Airwallex’s public reply of 17 April 2026 refers to its Acceptable Use Policy and sign-up terms.
Merchant: Online business, about 3.5 months of processing, the Netherlands, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 17 April 2026.
Account as given: The reviewer says Airwallex processed €82,000 of revenue for them in 3.5 months, declined over 100 customer transactions, and then offboarded the account with no warning, freezing their funds and blocking €69,000 in outstanding customer payments. They say they answered every compliance question with documents.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1829 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated; the review says withdrawals of any size, down to HK$21, were cancelled)
Held since: December 2025
Hold period stated by the processor: Funds to be available on or after 18 April 2026, per the written termination notice quoted in the review
Current status: HELD — Held as of 19 April 2026, per the review. Airwallex’s public reply of 20 April 2026 says it cannot discuss account details publicly and asks for an account or ticket number.
Merchant: Hong Kong-based business owner, per the review, Hong Kong, per the review; the reviewer’s Trustpilot profile shows Germany. Reported by: An Airwallex account holder, Trustpilot review dated 19 April 2026.
Account as given: The reviewer says Airwallex terminated their account in December 2025 and stated in writing that the reserved funds would be available to withdraw on or after 18 April 2026. They say that on that date the funds showed as available, yet every withdrawal was cancelled “after internal review”, and that the compliance review they supplied 18 attachments for produced no outcome.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1828 · AirwallexFiled 2026-10-25

Amount held: Not stated (“60k”, per the review; currency not stated, so not converted to dollars)
Held since: About three weeks after a 10% reserve began; before 29 April 2026
Hold period stated by the processor: A 10% reserve for 30 days, which the reviewer accepted, per the review
Current status: HELD — Held as of 29 April 2026, per the review. Airwallex’s public reply of 30 April 2026 asks the reviewer to send details through its request for information.
Merchant: Business selling through its own website, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 29 April 2026.
Account as given: The reviewer says Airwallex imposed a 10% reserve for 30 days, which they accepted, then closed the account three weeks in with no notice while withholding 60k of their funds, and that email is the only way to contact the company.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1827 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated)
Held since: 8 September 2025
Hold period stated by the processor: 180 days from the date of the last transaction, per the termination email quoted in the review
Current status: RELEASED — Released. The reviewer’s postscript says Airwallex “quickly paid it out” after the review; the date is not given. At the time of the review (4 May 2026) 238 days had passed since termination.
Merchant: Account holder terminated on 8 September 2025, Hong Kong, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 4 May 2026.
Account as given: The reviewer says that on 8 September 2025 they received an email terminating the account, stating Airwallex would hold the available balance and existing reserve for 180 days, and that 238 days later Airwallex still refused to pay out and support called the account “temporarily suspended”. In a postscript they say that after the review Airwallex quickly paid the money out.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1826 · AirwallexFiled 2026-10-25

Amount held: $5,000 (“5,000usd”, per the review)
Held since: Before 21 May 2026; the review gives no date
Hold period stated by the processor: None stated
Current status: HELD — Held as of 21 May 2026, per the review. Airwallex’s public reply of 21 May 2026 refers to its Acceptable Use Policy and says the notice of termination states when the funds will be returned.
Merchant: Merchant that lost payment-gateway access, Sweden, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 21 May 2026.
Account as given: The reviewer says Airwallex ended their access to its payment gateway and placed a 5,000 USD reserve, and that the money reserved did not come from payments made through the gateway.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1825 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated)
Held since: A 180-day reserve that ended before 25 May 2026
Hold period stated by the processor: A 100% reserve for 180 days, per the review
Current status: HELD — Held as of 25 May 2026, per the review. Airwallex’s public reply of 25 May 2026 asks the reviewer to send account details through its request.
Merchant: Merchant, business not described, Canada, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 25 May 2026.
Account as given: The reviewer says Airwallex placed a 100% reserve on their funds for 180 days and that when the reserve period ended the money was still blocked, with no explanation or prior notice and vague answers from support.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1824 · AirwallexFiled 2026-10-25

Amount held: $3,000 (“$3,000” may be held up to 180 days, out of “more than $4,300” in the account, per the review)
Held since: Before 12 June 2026; the review gives no date
Hold period stated by the processor: Up to 180 days for $3,000, per the review
Current status: HELD — Held as of 12 June 2026, per the review. Airwallex’s public reply of 12 June 2026 says it cannot discuss specific accounts in public and asks the reviewer to use its request form.
Merchant: Business account holder paying employee salaries, Türkiye, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 12 June 2026.
Account as given: The reviewer says Airwallex terminated the account without warning and said $3,000 of their funds may be held for up to 180 days, out of more than $4,300 in the account. They say the termination was described as final, that no timeframe was given, and that they were not told why the rest of the balance could not be withdrawn.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1823 · AirwallexFiled 2026-10-25

Amount held: $30,000 (“over 30k dollars” in delayed, blocked or unresolved payments, per the review)
Held since: May 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of 14 June 2026, per the review. Airwallex’s public reply of 15 June 2026 asks the reviewer to answer its request for information.
Merchant: Business with international payments, Spain, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 14 June 2026.
Account as given: The reviewer says that since May 2026 incoming and outgoing business payments totalling over 30k dollars have been delayed, blocked or left unresolved, and that they gave MT103 and SWIFT evidence and bank confirmations that the funds were sent and not returned. They say Airwallex could not say where the funds were, confirmed there was no internal hold or compliance request, and then closed the account while incoming payments were still open.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1822 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated)
Held since: Payouts frozen soon after opening; account suspended weeks later; the review gives no dates
Hold period stated by the processor: 180 days, per the review
Current status: HELD — Held as of 19 June 2026, per the review. Airwallex’s public reply of 19 June 2026 asks the reviewer to answer an information request.
Merchant: Business receiving client payments, Thailand, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 19 June 2026.
Account as given: The reviewer says Airwallex froze their payouts soon after they started, suspended the account weeks later and announced a 180-day hold, and has blocked refunds, so they cannot deliver services clients paid for and cannot return the money to customers. They say Airwallex refused to return the money directly to the customers and that they are escalating to the Financial Ombudsman and Hong Kong police.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1821 · AirwallexFiled 2026-10-25

Amount held: Not stated (“GBP 7,815.01”, per the review; not converted to dollars)
Held since: 12 June 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of 19 June 2026, per the review. Airwallex’s public reply of 19 June 2026 says the feedback has been raised internally.
Merchant: UK business account holder, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 19 June 2026.
Account as given: The reviewer says Airwallex has frozen GBP 7,815.01 of the business’s funds since 12 June 2026, that they sent the invoice, proof of payment and collection confirmation on 29 May 2026, the day they were asked, and that they have only been told “no further information can be provided”.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1820 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated)
Held since: Before 24 June 2026; the review gives no date
Hold period stated by the processor: 180 days, per the review
Current status: HELD — Held as of 24 June 2026, per the review. Airwallex’s public reply of 24 June 2026 says reviews are required by legal and regulatory obligations and asks the reviewer to respond to an information request.
Merchant: UK freight business, about £300k turnover per the review, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 24 June 2026.
Account as given: The reviewer says a client paid their invoice through Airwallex, the payment was flagged as suspicious, the account was blocked and the funds were held for 180 days.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1819 · AirwallexFiled 2026-10-25

Amount held: Not stated (“over €21,000”, per the review; not converted to dollars)
Held since: 17 June 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of 26 June 2026, per the review. Airwallex’s public reply of 26 June 2026 asks the reviewer to answer its request for information.
Merchant: Business account holder; the review calls it a UK-regulated business, Angola, per the reviewer’s Trustpilot profile; the review describes the business as UK-regulated. Reported by: An Airwallex account holder, Trustpilot review dated 26 June 2026.
Account as given: The reviewer says the business account was suspended on 17 June 2026 without notice, with over €21,000 frozen, that they gave the compliance team everything requested, and that the replies since have been generic. They say they have referred the matter to the Financial Ombudsman Service and notified the FCA.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1818 · AirwallexFiled 2026-10-25

Amount held: Not stated (1,434.29 AUD across three deposits, per the review; not converted to dollars)
Held since: 6 July 2026, the first rejected deposit
Hold period stated by the processor: None stated
Current status: HELD — Held as of 18 July 2026, per the review. Airwallex’s public reply of 20 July 2026 says it cannot discuss account details in public and further updates will come through support.
Merchant: E-commerce business, Morocco, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 18 July 2026.
Account as given: The reviewer says three deposits totalling 1,434.29 AUD (427.21 rejected on 6 July, 122.10 rejected on 8 July, 884.98 gone on 18 July 2026) have disappeared from their account, that they sent every document asked for on 9 July, and that 12 days on support has not replied.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1817 · AirwallexFiled 2026-10-25

Amount held: $15,000 (“$15,000”, a transfer, per the review)
Held since: Before 20 July 2026; the review gives no date
Hold period stated by the processor: None stated
Current status: HELD — Held as of 20 July 2026, per the review. Airwallex’s public reply of 20 July 2026 says it has raised the feedback internally and support will get in touch.
Merchant: Small business using Airwallex for transfers, Pakistan, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 20 July 2026.
Account as given: The reviewer says a $15,000 transfer shown as arriving in one to two days was frozen without notice, that after five or six emails they were asked for proof of funds from Stripe and sent it within ten minutes, and that follow-up emails since have gone unanswered.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1816 · AirwallexFiled 2026-10-25

Amount held: Not stated (“almost 9k Euro”, per the review; not converted to dollars)
Held since: About seven days before 23 July 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of 23 July 2026, per the review. Airwallex’s public reply of 23 July 2026 refers to its Acceptable Use Policy and says it has forwarded the concerns to its support team.
Merchant: Business account holder, business not described, United Arab Emirates, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 23 July 2026.
Account as given: The reviewer says Airwallex blocked their account, holding almost 9k euro, seven days earlier and has not said why or what happens next, and that their email to support got no reaction after a first reply saying nothing could be disclosed.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1815 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated)
Held since: April 2026
Hold period stated by the processor: Another three months, after the withdrawal attempt failed
Current status: HELD — Held as of 29 July 2026, per the review. Airwallex’s public reply of 29 July 2026 refers to its Acceptable Use Policy and asks the reviewer to answer an information request.
Merchant: Account holder since 2023, Vietnam, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 29 July 2026.
Account as given: The reviewer says that in April 2026 they were told they could no longer send or receive funds, that after three months of “under review” replies Airwallex said the account would be closed and gave them a month to withdraw, that the withdrawal failed and they were charged a fee, and that they were then told the funds could not be released and would be held another three months.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1814 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated)
Held since: Account terminated without prior warning; the review gives no date
Hold period stated by the processor: 180 days, per the termination notice quoted in the review
Current status: HELD — Held as of 29 July 2026, per the review. Airwallex’s public reply of 29 July 2026 says it cannot comment on account-specific details in public.
Merchant: Business account holder, business not described, India, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 29 July 2026.
Account as given: The reviewer says Airwallex terminated the account without warning and said the balance would be held for 180 days, giving “security and legal reasons” and no explanation. They say they know of no chargebacks, disputes, fines or legal proceedings, and that the termination notice refers to a “previous business relationship” they say they never had. They say the 180-day period had not yet ended when they wrote.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1813 · AirwallexFiled 2026-10-25

Amount held: Not stated (“€7,100” deposited from the owner’s own bank account, plus one card payment smaller than that; not converted to dollars)
Held since: A few days after opening the account; the review gives no date
Hold period stated by the processor: The reviewer fears 180 days, after a generic “you will be updated” reply
Current status: HELD — Held as of 11 August 2026, per the review. Airwallex’s public reply of 11 August 2026 says reviews of newly opened accounts can be part of standard onboarding and safeguarding checks, and asks the reviewer to reply to its request for information.
Merchant: Newly registered company, the Netherlands, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 11 August 2026.
Account as given: The reviewer says that days after opening the account they deposited €7,100 of their own money, received one card payment smaller than that, and then found the funds frozen with only a generic promise of updates. They say they fear a 180-day hold and ask that the card payment be reversed and their own €7,100 refunded.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1812 · AirwallexFiled 2026-10-25

Amount held: Not stated (152,405.42 ILS, a deposit rejected on 21 May 2026 and not returned, per the review; not converted to dollars)
Held since: 21 May 2026
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of 24 August 2026, per the review. Airwallex’s public reply of 24 August 2026 says it has passed the case to the team handling it.
Merchant: Account holder of about a year, Israel, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 24 August 2026.
Account as given: The reviewer says a deposit of 152,405.42 ILS was rejected by Airwallex on 21 May 2026 and should have been returned to the sender, and that more than three months later it still has not been. They list the successive explanations they were given (refund initiated, executed, with the banking partner, under review, a possible bank-details issue) and say Airwallex cannot say where the money is or when it will be returned.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1811 · AirwallexFiled 2026-10-25

Amount held: $7,600 (“7600 USD”, per the review)
Held since: After two weeks of use; the review gives no date
Hold period stated by the processor: Until 5 February 2027, for “credit risk”, per the review
Current status: HELD — Held as of 27 August 2026, per the review. Airwallex’s public reply of 27 August 2026 says it cannot go into the specifics of an account decision and asks the reviewer to send account details through its request form.
Merchant: Wholesaler selling to US customers, Sweden, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 27 August 2026.
Account as given: The reviewer says that after two weeks of using the account as described in their application, 7600 USD is held for “credit risk” until 5 February 2027 with no reason given. They also say card transactions were billed at 3.5–4% against a listed 2.8%.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1810 · AirwallexFiled 2026-10-25

Amount held: $5,000 (“$5,000 USD (CNY 34,107)” Alipay payment, per the review)
Held since: 13 August 2026, the date of the payment
Hold period stated by the processor: An 8-day delayed reserve, per what the reviewer says support told them
Current status: HELD — Held as of 29 August 2026, per the review. Airwallex’s public reply of 1 September 2026 says it has passed the case to a senior team.
Merchant: Seller receiving Alipay payments, Hong Kong, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 29 August 2026.
Account as given: The reviewer says a $5,000 Alipay payment received on 13 August 2026 had still not reached their wallet 16 days later, with the dashboard showing the payment as succeeded and the settlement as “Calculating”. They say support told them their account carries an 8-day delayed reserve, and that the delay is longer than even that.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1809 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated)
Held since: 15 July 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of 31 August 2026, per the review. No public reply from Airwallex was shown on the review page when we read it.
Merchant: UK limited company with a business account, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 31 August 2026.
Account as given: The reviewer says the company’s UK business account was suspended and its funds frozen from 15 July 2026, more than six weeks, after they supplied the documents requested, including invoice contracts for the transaction in question, and heard nothing further. The review is written as a formal complaint and says they will go to the Financial Ombudsman Service if no final response is issued.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1808 · AirwallexFiled 2026-10-25

Amount held: Not stated (Held amount not stated; the review says a $6,000 payment-link payment preceded the freeze)
Held since: Shortly after a $6,000 payment-link payment; the review gives no date
Hold period stated by the processor: None stated
Current status: HELD — Held as of 10 September 2026, per the review. Airwallex’s public reply of 10 September 2026 says it has raised the case internally and cannot discuss account details publicly.
Merchant: Seller taking B2B orders by payment link, Hong Kong, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 10 September 2026.
Account as given: The reviewer says a new business client paid $6,000 through an Airwallex payment link and shortly afterwards Airwallex froze the account with no prior communication. They say Airwallex then asked for documents, that replies read as generic, and that they are still waiting for a timeline.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1807 · AirwallexFiled 2026-10-25

Amount held: Not stated (Amount not stated)
Held since: 17 July 2026
Hold period stated by the processor: Airwallex promised resolution by 14 September 2026, per the review
Current status: HELD — Held as of 28 September 2026, per the review. No public reply from Airwallex was shown on the review page when we read it.
Merchant: Business account holder, business not described, United Arab Emirates, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 28 September 2026.
Account as given: The reviewer says the business account has been restricted since 17 July 2026, that Airwallex said the matter would definitely be resolved by 14 September 2026, that the date passed with nothing happening, and that Airwallex has not explained the issue. They say the case has been escalated to the Financial Ombudsman Service.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1806 · AirwallexFiled 2026-10-25

Amount held: $50,000 (“over $50,000”, per the review)
Held since: Before 9 October 2026; the review gives no start date
Hold period stated by the processor: A 15% reserve for 90 days, per the review
Current status: HELD — Held as of 9 October 2026, per the review. Airwallex’s public reply of 9 October 2026 says it has raised the case internally and cannot discuss account details publicly.
Merchant: Business selling to business clients, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 9 October 2026.
Account as given: The reviewer says a 15% reserve over 90 days was not lifted, that Airwallex froze the account and kept extra client payments as reserves, and then cancelled the account while keeping over $50,000 of sales income. They say there is no phone support, only an AI assistant.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1805 · AirwallexFiled 2026-10-25

Amount held: Not stated (“$140k”, per the review; currency not stated, so not converted to dollars)
Held since: Before 12 October 2026; the review gives no start date
Hold period stated by the processor: None stated
Current status: HELD — Held as of 12 October 2026, per the review. Airwallex’s public reply of 12 October 2026 says it cannot discuss account details publicly and has escalated the feedback internally.
Merchant: Business account holder, business not described, Australia, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 12 October 2026.
Account as given: The reviewer says Airwallex froze their account for no reason and is holding $140k of their money, and that there is no phone line or live chat to reach anyone.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1804 · AirwallexFiled 2026-10-25

Amount held: Not stated (Balance not stated)
Held since: Offboarding notice about two weeks before 21 October 2026; exact date not given
Hold period stated by the processor: One month to withdraw the balance before the dashboard login is deactivated, per the review
Current status: HELD — Payout still awaited as of 21 October 2026, per the review. Airwallex’s public reply of 21 October 2026 says the case is open and the team will follow up through the ticket.
Merchant: Business account holder being offboarded, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 21 October 2026.
Account as given: The reviewer says their account is being offboarded and they were given a one-month grace period to withdraw the balance. Because they have no external bank account matching the registered entity name, they asked for a manual payout to a nominated third-party account. They say 14 days have passed, three follow-ups got no answer, and about 16 days of the grace period remain.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1803 · AirwallexFiled 2026-10-25

Amount held: $20,000 (“approximately $20,000 USD”, per the review)
Held since: About 8 October 2026 (day 15 of the restriction on 23 October, per the review)
Hold period stated by the processor: None stated
Current status: HELD — Held as of 23 October 2026, per the review. No public reply from Airwallex was shown on the review page when we read it.
Merchant: US limited-liability company with a business account, United States, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 23 October 2026.
Account as given: The reviewer says Airwallex restricted their US business account 15 days earlier, leaving about $20,000 inaccessible, and quotes a support reply saying the account “remains under review” with transfers and withdrawals unavailable. They say they have received no explanation or estimated resolution date, and that an earlier public reply told them the case was flagged as urgent.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1802 · AirwallexFiled 2026-10-25

Amount held: Not stated (Held amount not stated. The review says a £9,550 international transfer was cancelled and credited back on 22 May 2026, and the account stayed frozen afterwards; not converted to dollars)
Held since: Before 24 October 2026; the review says “prolonged period” and gives no start date
Hold period stated by the processor: None stated
Current status: HELD — Held as of 24 October 2026, per the review. No public reply from Airwallex was shown on the review page when we read it.
Merchant: Business account holder with a UK Airwallex entity, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: An Airwallex account holder, Trustpilot review dated 24 October 2026.
Account as given: The reviewer says their business account has been restricted for a prolonged period and they are still waiting for their funds to be released. They say Airwallex confirmed in writing that a £9,550 international transfer to Thailand was cancelled and credited back to the account on 22 May 2026, that the account nevertheless remains frozen, and that their emails are blocked or met with automated replies. They say the complaint has been referred to the Financial Ombudsman Service.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 25 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1801 · MollieFiled 2026-10-24

Amount held: Not stated (“over £1,000”, per the review; not converted to dollars)
Held since: Before 6 July 2026; the review gives no start date
Hold period stated by the processor: 45 working days, which the reviewer says has passed
Current status: HELD — Held as of 6 July 2026, per the review. Mollie’s public reply says a colleague will reach out by email after checking the account.
Merchant: Merchant, business not described, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A Mollie merchant, Trustpilot review dated 6 July 2026.
Account as given: The reviewer says Mollie put their payouts on a 45-working-day hold, that the period has passed and over £1,000 is still in the account balance unreleased, and that support has made promises without action. They also say Mollie blocked a refund for an order they cancelled within hours, leaving the customer’s money in limbo.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 24 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1800 · MollieFiled 2026-10-24

Amount held: Not stated (“more than 10,000”, per the review; currency not stated, so not converted to dollars)
Held since: Before 6 October 2026, after five payouts; no date given
Hold period stated by the processor: Six months, per the review
Current status: HELD — Held as of 6 October 2026, per the review. Mollie’s public reply says account reviews follow financial regulations, the funds remain safe and traceable, and the reason has been shared with the reviewer.
Merchant: Merchant, business not described, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A Mollie merchant, Trustpilot review dated 6 October 2026.
Account as given: The reviewer says that after approving the account and sending five payouts, Mollie suspended payments and payouts for a “periodic review”, that after a one-hour wait a support agent said the review would take ten days, and that Mollie then deactivated the account and told them the money would be held for six months. They say more than 10,000 is held and that no reason was explained to them.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 24 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1799 · MollieFiled 2026-10-24

Amount held: Not stated (Not stated)
Held since: September–October 2025, per the review
Hold period stated by the processor: Not stated
Current status: HELD — Held as of 4 April 2026, per the review. Mollie’s public reply says it is in contact with its risk department and waiting for their update.
Merchant: a company, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A Mollie merchant, Trustpilot review dated 4 April 2026.
Account as given: The reviewer, a company, says its Mollie account has been under review since September or October 2025, with payments disabled, payouts blocked and funds withheld for over six months. They say every reply from support is that the account is under review, that no issue has been named, no documents requested and no decision made, and that they have moved to other providers.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 24 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1798 · MollieFiled 2026-10-24

Amount held: Not stated (£1,040, per the review; not converted to dollars)
Held since: A few weeks after adding Mollie, before 27 May 2026
Hold period stated by the processor: 180 days
Current status: HELD — Held as of 27 May 2026, per the review. The reviewer’s later updates say they filed a case with the UK Financial Ombudsman Service and told their customers to file chargebacks. Mollie’s public reply says the funds are a Rolling Reserve and a colleague will reach out.
Merchant: a furniture seller, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A Mollie merchant, Trustpilot review dated 27 May 2026.
Account as given: The reviewer, who sells furniture, says that a few weeks after adding Mollie, with no disputes or chargebacks, Mollie withheld £1,040 for 180 days, answering that it was industry standard. In a later update they say Mollie’s email acknowledged they had not been told in advance that funds would be withheld. Mollie’s public reply calls the withheld funds a Rolling Reserve kept to mitigate financial risk.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 24 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1797 · MollieFiled 2026-10-24

Amount held: Not stated (Not stated)
Held since: 10 March 2026
Hold period stated by the processor: Not stated
Current status: HELD — Held as of 20 May 2026, per the review. Mollie’s public reply says a colleague will reach out.
Merchant: Merchant, business not described, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A Mollie merchant, Trustpilot review dated 20 May 2026.
Account as given: The reviewer says Mollie suddenly disabled their account and has held all their funds since 10 March, that they were given almost no explanation, and that when they asked for updates they were eventually told to stop contacting Mollie. They say the money is their business’s working capital.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 24 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1796 · MollieFiled 2026-10-24

Amount held: Not stated (“over 15.000€”, per the review; not converted to dollars)
Held since: A few weeks after the start of use; Trustpilot lists the experience date as 30 June 2026
Hold period stated by the processor: Half a year, per the review
Current status: HELD — Held as of 26 August 2026, per the review. Mollie’s public reply says a colleague will contact the reviewer.
Merchant: an online shop owner, Switzerland, per the reviewer’s Trustpilot profile. Reported by: A Mollie merchant, Trustpilot review dated 26 August 2026.
Account as given: The reviewer, who runs an online shop, says the account was restricted a few weeks after they started, with no reason given, with over €15,000 frozen. They say they contacted support two or three times a week and were told every time that more information would come “next week”, and that after a month the only news was that the funds would be frozen for half a year.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 24 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1795 · MollieFiled 2026-10-24

Amount held: Not stated (€14,017, per the review; not converted to dollars)
Held since: Within the first week of use, on or before 3 August 2026
Hold period stated by the processor: Until 3 August 2027, a year
Current status: HELD — Held as of 3 August 2026. Mollie’s public reply says the action follows the applicable liability period and the User Agreement.
Merchant: Merchant, business not described, Albania, per the reviewer’s Trustpilot profile. Reported by: A Mollie merchant, Trustpilot review dated 3 August 2026.
Account as given: The reviewer, who runs a training and web-design business, says that after five days of use a client paid for ten services, that when they tried to transfer the money Mollie blocked the account, and that support told them the whole balance of €14,017 would be held “as a preventive measure” until 3 August 2027. They say there was no complaint or sign of fraud and that they hold proof of the services and the client conversations. They say they will complain to the Dutch central bank.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 24 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1794 · MollieFiled 2026-10-24

Amount held: Not stated (Not stated)
Held since: 16 April 2025
Hold period stated by the processor: Six months from the block, then extended by a further six months to 16 April 2026, per the review
Current status: HELD — Held as of 16 April 2026, exactly a year after the block, per the review. Mollie’s public reply says it will respond by email.
Merchant: Merchant, business not described, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A Mollie merchant, Trustpilot review dated 16 April 2026.
Account as given: The reviewer says Mollie blocked their account on 16 April 2025 and support said it would pay out the funds on 16 October 2025, that on 16 October 2025 Mollie wrote that it was extending the hold by another six months to 16 April 2026, and that on 16 April 2026 two emails to Mollie had had no reply and the funds were still held. They say they received confirmation that all their funds are held by Mollie.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 24 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1793 · MollieFiled 2026-10-24

Amount held: Not stated (€1,481, per the review; not converted to dollars)
Held since: Before 14 June 2026; the review says Mollie wrote that it expected a final transfer of outstanding amounts on that date
Hold period stated by the processor: Not stated; Mollie’s own written date for the final transfer was 14 June 2026
Current status: HELD — Held as of 20 August 2026, more than two months after Mollie’s own date, per the review. Mollie’s public reply asks for contact details so a colleague can follow up.
Merchant: Merchant, business not described, Portugal, per the reviewer’s Trustpilot profile. Reported by: A Mollie merchant, Trustpilot review dated 20 August 2026.
Account as given: The reviewer says Mollie suspended their merchant account and still withholds €1,481, with no outstanding chargebacks, refunds or liabilities, and that Mollie told them in writing it expected to make a final transfer on 14 June 2026. They say Mollie alleged compliance violations and said it would add the account to MATCH/VMSS without saying which products, transactions or provisions were at issue, that access has been disabled, and that they have reported the matter to the Dutch supervisory authorities. They say they will update the review if it is resolved.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 24 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1792 · MollieFiled 2026-10-24

Amount held: Not stated (GBP 10,791.65, per the review; not converted to dollars)
Held since: 13 May 2026
Hold period stated by the processor: Not stated
Current status: HELD — Held as of 6 July 2026, seven weeks after the block, per the review. Mollie’s public reply says a colleague will contact the reviewer by email; the page shows no later update.
Merchant: Merchant, business not described, Turkey, per the reviewer’s Trustpilot profile. Reported by: A Mollie merchant, Trustpilot review dated 6 July 2026.
Account as given: The reviewer says payouts have been blocked since 13 May 2026 and GBP 10,791.65 is withheld. They say Mollie’s risk team asked for proof of delivery, that they sent signed courier confirmations and photos for every order on 1 June, and that dozens of follow-ups since have had no response. They say they have complained to the Dutch central bank (DNB).
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 24 October 2026. Trustpilot pages cannot be saved to the web archive, so no archived copy exists.

HF-2026-1791 · PayoneerFiled 2026-10-23

Amount held: Not stated (The complainant gives a balance; the BBB page redacts it)
Held since: More than 90 days before 17 August 2025
Hold period stated by the processor: None
Current status: UNKNOWN — Payoneer replied on 19 August 2025 that the $1,830.92 balance could be withdrawn no earlier than 18 November 2025, and repeated that on 31 August; the complainant asked on 21 August for the balance to be unblocked. The page shows no later post confirming that the funds were paid out.
Merchant: Payoneer account holder, business not described, Not stated. Reported by: A Payoneer account holder, complaint #23757829 on the Better Business Bureau page for Payoneer Inc., filed 17 August 2025.
Account as given: The complainant says the account was blocked more than 90 days earlier and the available balance is still held without a resolution or timeline, despite repeated contact, and asks the BBB to press Payoneer to release it.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 18 when read on 23 October 2026. BBB redacts names and identifiers on the page. No archived copy was taken.

HF-2026-1790 · PayoneerFiled 2026-10-23

Amount held: $750 ($750, as the complainant states)
Held since: 7 August 2025
Hold period stated by the processor: 15 working days: the complainant says support gave that time and a date in August to regain access
Current status: HELD — Held: Payoneer replied on 24 August 2025 that it had ceased providing services but did not say what would happen to the $750. No later post from the complainant.
Merchant: Payoneer user of two months, per the complaint, Not stated. Reported by: A Payoneer account holder, complaint #23777312 on the Better Business Bureau page for Payoneer Inc., filed 21 August 2025.
Account as given: The complainant says the account was frozen on 7 August right after a $750 payment arrived, that support called it a normal verification and promised access within 15 working days, that instead they received an email that the account was permanently blocked, that they cannot log in, and that over ten emails got no reply and the case was closed without explanation.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 17 when read on 23 October 2026. BBB redacts names and identifiers on the page. No archived copy was taken.

HF-2026-1789 · PayoneerFiled 2026-10-23

Amount held: Not stated (The complainant gives a total; the BBB page redacts it)
Held since: 18 June 2025
Hold period stated by the processor: None: Payoneer’s messages, as the complainant quotes them, call it a regular internal review
Current status: RELEASED — Released: Payoneer replied on 31 July 2025 that the review had been completed and the account and balances unrestricted. The page shows no later post from the complainant.
Merchant: Payoneer customer of almost two years, paid monthly through it, per the complaint, Not stated. Reported by: A Payoneer account holder, complaint #23671905 on the Better Business Bureau page for Payoneer Inc., filed 29 July 2025.
Account as given: The complainant says all their receiving accounts were disabled and funds frozen on 18 June 2025, that they opened a ticket to supply any identity or bank documents needed, and that their last messages asking for an update went unanswered for five days.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 20 when read on 23 October 2026. BBB redacts names and identifiers on the page. No archived copy was taken.

HF-2026-1788 · PayoneerFiled 2026-10-23

Amount held: $5,327.31 ($5,327.31, as the complainant states)
Held since: 24 June 2025
Hold period stated by the processor: None
Current status: RELEASED — Released: Payoneer replied on 3 September 2025 that on 7 July 2025 the account had been adjusted to give the customer access to the funds for withdrawal to their own bank account. The page shows no later post from the complainant.
Merchant: Payoneer account holder, business not described, Not stated. Reported by: A Payoneer account holder, complaint #23831029 on the Better Business Bureau page for Payoneer Inc., filed 2 September 2025.
Account as given: The complainant says the account was restricted on 24 June 2025 without notice, that Payoneer asked for a Social Security card as a condition of reinstatement although they are not a U.S. tax resident and had already sent a Canadian passport and a statement, and that when they tried to move the balance to a bank account Payoneer quoted a $159.82 fee where the published fee is $1.50.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 16 when read on 23 October 2026. BBB redacts names and identifiers on the page. No archived copy was taken.

HF-2026-1787 · PayoneerFiled 2026-10-23

Amount held: $36.09 ($36.09, as the complainant states)
Held since: 23 September 2025
Hold period stated by the processor: None
Current status: UNKNOWN — Payoneer replied on 6 October 2025 that the balance could be withdrawn no earlier than 25 March 2026; the complainant rejected the reply the same day because it did not explain the termination. The page shows no later post confirming that the funds were paid out.
Merchant: Payoneer account holder, business not described, Not stated. Reported by: A Payoneer account holder, complaint #23926618 on the Better Business Bureau page for Payoneer Inc., filed 24 September 2025.
Account as given: The complainant says they received money on 23 September, that some pending transactions were returned to the sender, and that Payoneer then blocked all their balances without notice. They ask only for help to close the account and recover the $36.09.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 14 when read on 23 October 2026. BBB redacts names and identifiers on the page. No archived copy was taken.

HF-2026-1786 · PayoneerFiled 2026-10-23

Amount held: Not stated (The complainant gives an amount; the BBB page redacts it)
Held since: 18 September 2025 (documents requested; the balance was restricted afterwards)
Hold period stated by the processor: None: support said only that the case was under internal review
Current status: RELEASED — Released: Payoneer replied on 18 December 2025 that the account had been unblocked and the customer withdrew the remaining $1,178.00 to their bank account that day; the complainant marked the resolution satisfactory the same day.
Merchant: Seller paid out through Payoneer from Fiverr, per the complaint, Not stated. Reported by: A Payoneer account holder, complaint #24283897 on the Better Business Bureau page for Payoneer Inc., filed 16 December 2025.
Account as given: The complainant says Payoneer asked on 18 September 2025 for a passport copy and a live selfie, that after they sent them it restricted the balance with no written notice or reason, and that more than 90 days later the funds were still blocked after repeated emails and chats that gave only “under internal review”.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 9 when read on 23 October 2026. BBB redacts names and identifiers on the page. No archived copy was taken.

HF-2026-1785 · PayoneerFiled 2026-10-23

Amount held: $5,000 ($5,000 received in August 2023)
Held since: 31 December 2024, when the complainant says the full amount was removed
Hold period stated by the processor: None
Current status: HELD — Held: the complainant rejected Payoneer’s reply of 19 August 2025, which said it did not have the information needed to answer, and rejected a further reply on 8 September 2025. No later post from the complainant.
Merchant: Business that received international freelance payments, per the complaint, Not stated. Reported by: A Payoneer account holder, complaint #23706683 on the Better Business Bureau page for Payoneer Inc., filed 6 August 2025.
Account as given: The complainant says the full $5,000 was removed from their account on 31 December 2024 without warning; that Payoneer first said the account was restricted over a terms violation, then that the sender’s bank had reversed the payment after 16 months; that the money was neither returned to the sender nor deposited to their bank; and that Payoneer has shown no proof of a reversal, only a screenshot they call undated and unsigned.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 19 when read on 23 October 2026. BBB redacts names and identifiers on the page. No archived copy was taken.

HF-2026-1784 · PayoneerFiled 2026-10-23

Amount held: $126,000 (A $126,000 domestic wire, as the complainant states)
Held since: 11 August 2025
Hold period stated by the processor: None: the complainant says Payoneer gave neither a reason nor a timeline and wrote that it “will not” give the reason
Current status: RELEASED — Released: Payoneer replied on 3 September 2025 that the funds had arrived in the account on 28 August and that the customer had then asked for them to be returned to the sender. The page shows no later post from the complainant.
Merchant: Business that says the money funds a contract it describes as a U.S. Embassy contract, Not stated. Reported by: A Payoneer account holder, complaint #23793519 on the Better Business Bureau page for Payoneer Inc., filed 25 August 2025.
Account as given: The complainant says a wire was confirmed as delivered to Payoneer’s partner bank on 11 August 2025, that Payoneer first said the funds were lost and now says they are under a “standard review”, that it refused in writing to give a reason, a timeline or documents, and that the contract work has stopped.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 17 when read on 23 October 2026. BBB redacts names and identifiers on the page. No archived copy was taken.

HF-2026-1783 · PayoneerFiled 2026-10-23

Amount held: $8,376.05 (Two incoming Wise transfers, $1,107.71 and $7,268.34, never credited; $8,376.05 in all)
Held since: Before 4 September 2025 (account closed)
Hold period stated by the processor: Until 2 March 2026, the date the complainant says the funds were frozen to
Current status: RELEASED — Released: Payoneer replied on 18 September 2025 that the two payments had been returned to the sender’s bank account, with proof of return, and that it considered the complaint resolved. The page shows no later post from the complainant.
Merchant: Payoneer account holder, business not described, Not stated. Reported by: A Payoneer account holder, complaint #23837542 on the Better Business Bureau page for Payoneer Inc., filed 4 September 2025.
Account as given: The complainant says Payoneer closed their account and froze their funds until 2 March 2026, that two transfers from Wise were still pending and were never credited, and that Payoneer has not said whether they were returned to the sender or are still held. They ask for both to be reversed to the original sender.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 16 when read on 23 October 2026. BBB redacts names and identifiers on the page. No archived copy was taken.

HF-2026-1782 · PayoneerFiled 2026-10-23

Amount held: $15,000 ($15,000, which the complainant says a Payoneer representative confirmed; later in the file they give $15,030.83)
Held since: Mid-2025 (account closed)
Hold period stated by the processor: Moving: the complainant says they were told to contact Payoneer after 12 April 2025, then 12 April 2026, then that the account was blocked until December 2026, and later September 2026
Current status: UNKNOWN — Payoneer replied on 11 September 2025 that the balance could be withdrawn from 4 September 2026 at the earliest, 13 months after the 4 August 2025 freeze. The page shows no later post confirming that the funds were paid out.
Merchant: Business, with the closure in mid-2025 per the complaint, Not stated. Reported by: A Payoneer account holder, complaint #23859636 on the Better Business Bureau page for Payoneer Inc., filed 9 September 2025.
Account as given: The complainant says the account was closed in mid-2025 with a written promise to release the remaining funds after 12 April 2025, that the date was then moved to 12 April 2026, then December 2026, then September 2026, that Payoneer admitted in writing earlier dates were errors, and that it cites its terms without applying a clause to their account.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 16 when read on 23 October 2026. BBB redacts names and identifiers on the page. No archived copy was taken.

HF-2026-1781 · PayoneerFiled 2026-10-23

Amount held: Not stated (The complainant gives an approximate balance; the BBB page redacts it)
Held since: 16 September 2025
Hold period stated by the processor: Indefinite: the complainant says the notice said the funds were “indefinitely frozen”
Current status: HELD — Held: Payoneer replied on 26 September 2025 that the complaint would be handled under the UK complaints process and did not address the funds. The page shows no later post from the complainant.
Merchant: Online store owner who says Payoneer was their main payout provider, Not stated. Reported by: A Payoneer account holder, complaint #23932486 on the Better Business Bureau page for Payoneer Inc., filed 25 September 2025.
Account as given: The complainant says they received notice on 16 September 2025 that the account was closed and the funds indefinitely frozen, that payouts from their platform kept arriving after the closure notice and were frozen as well, and that Payoneer’s replies cite a Terms and Conditions violation without specifics or a chance to show compliance.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 14 when read on 23 October 2026. BBB redacts names and identifiers on the page. No archived copy was taken.

HF-2026-1780 · PayoneerFiled 2026-10-23

Amount held: $8,574.77 ($8,574.77, as the complainant states)
Held since: June 2025 (account placed under review without notice)
Hold period stated by the processor: None firm: the complainant says Payoneer’s last message, on 23 September 2025, promised a further review
Current status: RELEASED — Released: Payoneer replied on 14 October 2025 that the review had been completed and the account balances restored. The page shows no later post from the complainant.
Merchant: Registered business, Not stated. Reported by: A Payoneer account holder, complaint #23993604 on the Better Business Bureau page for Payoneer Inc., filed 9 October 2025.
Account as given: The complainant says the account was put under review in June 2025, that they have sent their identity documents, proof of address, bank statement, company documents and a dated live verification photo several times, that they have been in correspondence since July under one ticket, and that since the last message on 23 September there has been no answer and the funds stay frozen.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 14 when read on 23 October 2026. BBB redacts names and identifiers on the page. No archived copy was taken.

Add to it

If a payment company is holding money that belongs to you, the single most useful thing you can do with it — beyond chasing your own case — is to make it countable. File your case here. You choose whether your name or your company appears.