A charge from FS *, FSPRG or FastSpring on your statement

FSPRG is short for FastSpring, a company that sells software and online services on behalf of thousands of other companies.¹ If the line reads FS* or FSPRG* followed by a name, that name is the company you actually bought from.² The receipt comes from mailer@fastspring.com,⁴ and its Manage Your Orders link is how you cancel.³

What it looks like on a statement

FastSpring lists four forms: FastSpring, FSPRG, FS*Company Name and FSPRG*Company Name.² Companies that sell through it describe their own lines the same way. TechSmith tells customers its charge will show as FS*TechSmith, FS* fsprg.com or fsprg.com.⁸ A blogger who found an FSPRG.COM charge on a business card traced it to an Ahrefs subscription; readers in the comments reported lines such as FS *FSPRG.COM and a £37.00 charge to fsprg.nl.⁹ The ending (.COM, .NL, .UK) changes with the country the charge went through, not with what you bought.

A very small charge, about 1 US dollar or 1 euro, is most likely a temporary authorization that checks your card, according to FastSpring.⁶ Wait a few days before you dispute one of those.

How to find the order and cancel it

1. Search your email FastSpring’s advice: search your email for FastSpring, FSPRG, FS* or FSPRG* near the charge date.² Also search spam and junk for mail from mailer@fastspring.com.⁴ Search every address you use.
2. Ask the people who share the card FastSpring says to ask other household members to check their email too, because "the purchase may have been made by someone else."²
3. Open "Manage Your Orders" from the receipt In the receipt email, click Manage Your Orders, enter your email address, and FastSpring sends you a link to your orders.³ Then open the Subscriptions tab and cancel.⁷ FastSpring says a cancelled subscription stops "at your next scheduled payment date", so cancelling today does not refund the charge you already have.⁷
4. No receipt? Use FastSpring’s support page Go to fastspring.com/consumer-support. When we checked on 25 September 2026, the "Question a Charge", "Request a Refund" and "Cancel a Subscription" buttons there opened an automated assistant, which FastSpring itself describes as "Not live chat".¹ Give it the exact date and amount from your statement.
5. Ask for the refund in writing Contact the company named after FS* first. If it has not answered within 2 business days, request the refund from FastSpring’s support team.⁵ Keep every reply. FastSpring also says it "is not authorized to issue refunds without Seller approval", so the company you bought from has the final word.⁶
6. If nobody helps, or you never agreed to it, go to your bank Tell your card issuer you want to dispute the charge. Bring the statement line exactly as printed, every date and amount, and what you already tried. Ask what its deadline is for disputes. It depends on your bank, the card network and the reason, and missing it can end your options.

What FastSpring’s terms say about refunds

FastSpring’s terms of sale say all accepted orders are "final, non-cancelable and non-refundable", except as its returns policy allows.¹⁰ If you bought as a consumer in the EU or UK, the same terms give you a 14-day right to cancel, with notice to support@fastspring.com.¹⁰ The terms also send disputes to arbitration and include a class action waiver. You can opt out of arbitration by writing to support@fastspring.com within 30 days of first accepting the terms, and US residents keep the right to bring an individual claim in small claims court.¹⁰ None of this stops you disputing an unauthorized charge with your own bank.

Is FastSpring legit?

Yes, it is a real company. Its terms name the US seller as Bright Market, LLC d/b/a FastSpring, of Santa Barbara, California, with sister companies in the Netherlands, England and Canada.¹⁰ We found no regulator action against it. An FS* or FSPRG charge is usually a real purchase that you, or someone who uses your card, made and forgot: a trial that became a subscription, or a yearly renewal. If you are sure nobody did, treat it as unauthorized and call your bank.

There is one trap. On a software maker’s forum in 2024, a user said that calling the number listed with an unexpected charge played a recorded message sending them to ssprg.com, a site another user in the thread called a scam. The software maker’s reply was that the number was probably an outdated one for FastSpring, its payment processor.¹¹ FastSpring’s own addresses end in fastspring.com. Type that yourself rather than following a number or link you did not get from your receipt.

Other names you might see

FastSpring is one of several companies that sell software on behalf of the people who make it. PADDLE.NET is Paddle, LEMSQZY* is Lemon Squeezy, 2CO.COM is 2Checkout, CBI* is Cleverbridge, and DRI* is Digital River. All of them are in the table of unfamiliar charges.

Sources

1. FastSpring, "Consumer Support". fastspring.com/consumer-support. Archived copy of 7 September 2026. Verified 25 September 2026.
2. FastSpring, "Look up a charge". fastspring.com/consumer-support/look-up-charge. Archived copy of 7 September 2026. Verified 25 September 2026.
3. FastSpring, "Account management". fastspring.com/consumer-support/account-management. Verified 25 September 2026.
4. FastSpring, "Missing receipt or instructions". fastspring.com/consumer-support/missing-receipt-or-instructions. Verified 25 September 2026.
5. FastSpring, "Refund instructions". fastspring.com/consumer-support/refund-instructions. Verified 25 September 2026.
6. FastSpring, "Unexpected charge". fastspring.com/consumer-support/unexpected-charge. Verified 25 September 2026.
7. FastSpring, "Edit billing or cancel subscription". fastspring.com/consumer-support/edit-billing-or-cancel-subscription. Verified 25 September 2026.
8. TechSmith Support, "How will the online store charge show up on my credit card?". support.techsmith.com. Verified 25 September 2026.
9. stuarte.co, "FSPRG.COM charge on credit card statement", posted January 2017, and reader comments of 19 August 2021 and 16 October 2021 on the same page. stuarte.co. These are the commenters’ own accounts. Verified 25 September 2026.
10. FastSpring, "Terms of Sale for Purchasers", last updated 28 October 2021. fastspring.com/legal/terms-sale. Verified 25 September 2026.
11. jazzvibe, "Realmac Software Subscription Charge?", Realmac Software forum, 1 May 2024, and replies in the same thread. forums.realmacsoftware.com. The users’ own accounts. Verified 25 September 2026.