AVAST on your statement: which company billed you

AVAST is the antivirus, VPN and computer-cleanup subscription sold by Avast. The company that took the money is not always Avast itself. Avast sells through its own eCommerce entities and through authorised resellers, and it also sells through Google Play and the App Store. Avast’s support site publishes a table of the descriptors that appear on statements for each route.²

That table is the first thing to check. The name on the line decides who can cancel the subscription and who can refund the charge: Avast, a reseller such as Nexway or Cleverbridge, or an app store. Avast’s refund policy then sets the window — 30 days for an annual subscription, 14 days for the first monthly payment, and no refund on later monthly charges.¹

What the statement line tells you

Avast’s help page separates two cases. When Avast’s own eCommerce platform processed the purchase, the page maps the first characters of the order number to the entity that appears on the statement, by region: Gen Digital INC, Avast Software S.R.O, Norton Ireland Limited, or NortonLifeLock Singapore Pte Ltd. / Japan K.K..² When a reseller processed it, the page gives the descriptor directly. The same page adds that Norton customers in EMEA see Avast Software S.R.O rather than Norton Ireland Limited.

Two of those lines are not Avast-specific. Google Play Apps and APPLE.COM/BILL appear for purchases from many publishers, so the line alone does not prove the charge is Avast. Check the app-store order history first.

Why one product has so many billing names

Avast’s billing page says the company “has partnered with established eCommerce providers that manage the online sales and distribution of our apps and services in certain regions”, and that in that case the descriptor on the statement is the one listed for that provider.² The reseller is the seller on the receipt, which is why the refund request goes there.

The company behind the brands changed in 2022. NortonLifeLock completed its merger with Avast and renamed itself Gen Digital; its own announcement lists Norton, Avast, LifeLock, Avira, AVG, CCleaner and ReputationDefender as its brands.⁴ That is why an Avast line can sit next to a Norton line on the same card, and why the EMEA note above sends Norton customers to an Avast entity. The Norton side has its own page: NORTON *AP and NORTON *NP.

When the renewal is taken

Avast sells continuous subscriptions: they renew at the end of each billing cycle unless cancelled. The billing date is not always the day the old term ends. Avast’s help page gives these windows:²

• One-, two- and three-year subscriptions: the billing date “can be up to 35 days before the start of the next subscription period”.
• Monthly subscriptions: one day before the expiration date when bought through 2Checkout, and on the final day of the subscription when bought through Noventiq or Cleverbridge.
• Trials with a card on file: the final day of the free-trial period.

Avast says a notification email is sent before payment, to the address given at purchase, and asks customers to keep mail from no.reply@avast.com out of spam.² If you never received one, that is worth saying in the refund request, but it does not by itself change the policy below.

The policy adds that, on cancellation, a paid subscription converts into a free subscription where one exists, that refunds go back to the payment method used for the charge unless both sides agree otherwise, and that requests are “typically processed within a few days”.¹ The pro-rata clause is written for Germany, the Netherlands and the UK only; the general consumer section has no equivalent.

How to stop the next charge

1. Cancel the renewal in the Avast Account. Avast’s policy gives the route: sign in, click My Account, select My Subscriptions, click Cancel Renewal or Manage Subscriptions for the subscription, and follow the on-screen instructions. A confirmation message appears, and a confirmation email is sent to the address on the account.¹
2. Do not read “cancelled” as “refunded”. The policy says the subscription continues through the end of the period already paid for and then ends. Stopping the renewal does not return the last charge; the refund request is a separate step.¹
3. Ask for the refund in writing. Avast’s request route is its support contact form. The policy says requests are “typically processed within a few days” and that refunds go back to the payment method used for the charge.¹ Keep the confirmation.
4. If a reseller or an app store billed you, cancel there. The reseller or store is the seller on the receipt, and Avast’s policy says third-party purchases may carry different terms. Use the row for your descriptor in the table above.

What cardholders report

These are posts on Avast’s public community forum. They are the posters’ own statements, not our findings, and none of them has been matched to an Avast order by us.

The pattern in those posts is the same: a charge the poster cannot place, no order number in hand, and a support form that asks for one. Avast’s help page says an order ID can be found in the Avast Account or the order confirmation email, and replies on its forum tell people without one to enter 00000000 in the refund form and explain the charge.^{2, 9} That is a forum suggestion, not an Avast rule; where a charge is genuinely unknown, the bank route below is the one with a deadline.

If you still cannot place the charge

Avast’s help page lists what to send when the line cannot be identified: your name, every email address you use, your address, the date charged, the amount and currency, and the full description on the statement. For a card payment it also asks for the card provider and the last four digits; for PayPal, the invoice ID. It says not to send the full card number.²

If Avast cannot show an order, ask your bank to dispute the charge. Bring the statement line exactly as printed, the date, the amount, and what you already tried. Ask the bank for its deadline at the same time; it depends on the bank, the card network and the reason, and missing it can end the options. For a charge taken after a cancellation, keep the cancellation confirmation email — Avast’s policy says one is sent, and it is the document that separates a billing error from a charge you authorised.

Is an AVAST charge a scam?

Not by itself. Avast is a real software company; its refund policy, its descriptor table and its reseller list are published on its own sites, and since 2022 it has been part of Gen Digital.¹²⁴ That says nothing about whether a particular charge was authorised. A real subscription company can bill a renewal you did not expect, and a reseller’s line can look nothing like the product you bought. The question is which entity took the money and what you agreed to, not whether the name is real.

Other billing names are in the table of unfamiliar charges. If a payment company is holding a merchant’s balance rather than charging a card, the record is in the incident file.

Sources

1. Avast, “Cancellation And Refund Policy For Avast, AVG, CCleaner and HMA Solutions”, last updated 9 August 2026. Sections “Stop your subscription from automatically renewing”, “Cancel your subscription contract and request a refund – Consumers”, and the Germany, Netherlands and UK section. avast.com/en-us/cancellation-refund-policy. Read on 2 November 2026. No archived copy on that date.
2. Avast Support, “How to troubleshoot an unknown charge from Avast”, updated 12 October 2026. Sections “How do charges from Avast appear on my billing statement?”, “How do Avast subscriptions work?”, “Why was I charged for a free-trial version of an Avast app?” and “What can I do if I still don’t know why I was charged?”. support.avast.com/en-us/article/troubleshoot-unknown-charge. Read on 2 November 2026. No archived copy on that date.
3. Avast Support, “Purchase and billing FAQ”, sections “Locate your invoice” and “Identify the authorized reseller who processed your order”, which lists Noventiq, Nexway and Cleverbridge and their customer portals. support.avast.com/en-us/article/sale-billing-faq/. Read on 2 November 2026. No archived copy on that date.
4. Gen Digital, “Introducing Gen: The Company to Power Digital Freedom”, 7 November 2022: “following the completed merger of NortonLifeLock and Avast”, and the list of brands. newsroom.gendigital.com. Read on 2 November 2026. No archived copy on that date.
5. Avast Community, “AVAST CHARGED ME 69,99 EURO”, posted by Carmen141 on 2 February 2021. community.avast.com/t/762040. Read on 2 November 2026. No archived copy on that date.
6. Avast Community, “Got charged without permission or even account”, first post on 4 September 2018. community.avast.com/t/747924. Read on 2 November 2026. No archived copy on that date.
7. Avast Community, “Avast Charged me Twice, Dri*Avast. I have no subscriptions?”, posted by lightningyveltal on 14 September 2020. community.avast.com/t/760205. Read on 2 November 2026. No archived copy on that date.
8. Avast Community, “Credit card charged without my consent”, posted by user1790 on 20 March 2025, with the replies in the same thread. community.avast.com/t/884043. Read on 2 November 2026. No archived copy on that date.
9. Avast Community, “I got charged 28.64USD (119MYR) for DRi*Avast Software that I did not order”, posted by leonyuen on 1 October 2020, with the replies in the same thread. community.avast.com/t/760433. Read on 2 November 2026. No archived copy on that date.