A charge from AMAZON MKTPL or AMZN MKTP US on your statement

AMAZON MKTPL*, AMZN MKTP US*, AMAZON.COM* and AMAZON MARK*, each followed by a nine-character code, are charges for an order placed on Amazon.com. Amazon charges the card when the order ships, so one order can make several lines.¹³ Since February 2025, AMAZON MKTPL* has taken the place of AMZN MKTP US* in the two public card records we checked.⁹¹⁰ A charge for Prime itself reads AMAZON PRIME*, and one for Amazon’s audiobook service reads AUDIBLE*.

What it looks like on a real statement

Schools and towns publish their purchasing card statements. These lines are copied from four of them, issued by different banks:

The code after the star changes from one charge to the next: Delaware’s 149,128 lines under the three main names carry 140,049 different codes, and every repeat falls on the same day in the same department.⁹ Amazon calls it the charge ID, “a 6-9 alphanumeric digit code that is different than the reference ID or number”, and asks business customers to have it ready when they contact Customer Service.⁵ It is not the order number. One school system’s card file lists the items behind each code: AMAZON.COM 5610V1HG2, $33.86 on 7 August 2026, covered three items of school uniform.¹⁰

Amazon’s own list leaves out the name you are most likely to see

Amazon’s help page “Identify an Amazon Charge” has a table of the names it uses. For an Amazon.com purchase it lists Amazon.com, AMZN.COM/BILL, Amazon Bookstore, POS Amazon, Amazon Merchandise, AMAZON MKTPLACE PMTS and AMZN Mktp US *A1B2C3D4E.¹ When we read it on 10 October 2026, it did not list AMAZON MKTPL*, AMAZON MARK* or AMAZON RETA*, all three on the statements above.

The State of Delaware publishes every purchase its employees make on state cards. When we counted on 10 October 2026, its data showed when each name came and went:⁹

For eight months, from June 2024 to February 2025, Delaware’s cards were charged under both AMZN MKTP US* and AMAZON MKTPL*. The last AMZN MKTP US* line is dated 19 February 2025.⁹ A Louisiana school system’s card file, from a different bank, ends on the same day: its last AMZN MKTP US lines are dated 18 and 19 February 2025, beside about 2,400 AMAZON MKTPL charges in the year to June 2025.¹⁰ So a statement from before 2025 can show the old name and a newer one the new name, for the same kind of order.

Amazon does not say what separates AMAZON.COM* from AMAZON MKTPL*; its table puts both kinds under “Charges related to an Amazon.com purchase”.¹ On the statements we read, AMAZON RETA* and AMAZON MARK* lines carry WWW.AMAZON.CO, HTTPSAMAZON.C or Seattle after the name, where most AMAZON MKTPL* lines carry AMZN.COM/BILL.⁶⁷¹⁰ All of them appear on the same school and town cards that buy from Amazon every month.

A refund comes back under a different name

A charge carries a code; the money coming back usually does not. In Delaware’s data:

• AMAZON MKTPLACE PMTS, the name Amazon lists for a purchase, has appeared only as money coming back since it returned in June 2024: 1,693 lines, every one a refund.⁹
• AMAZON.COM with no code: 1,468 lines since January 2019, every one a refund.⁹
• AMZN MKTP US with no code: 3,445 lines from January 2019 to February 2025, of which 3,433 were refunds.⁹

The published statements say the same. All three AMAZON MKTPLACE PMTS lines on Woodland’s September 2026 statement are marked CR; the Louisiana school system’s 166 lines under that name in 2024–25, and its 31 in July and August 2026, are all negative; Abbeville’s one line is minus $248.70.⁶⁷¹⁰ If you see AMAZON MKTPLACE PMTS next to money coming in, it is most likely a refund for something you returned or canceled.

How long the refund takes depends on how you paid. Amazon’s refund page says 3 to 5 business days to a credit card, up to 10 business days to a debit card, and up to 30 days to a checking account or EBT card, counted from when Amazon issues it.⁴

Why there are several charges, or a charge you did not expect

Split orders. Items can ship separately: from a Marketplace seller, from different warehouses, or to different addresses. Each shipment is a separate charge; together they should add up to the order total.³

A pending amount that disappears. When you order, Amazon asks your bank to set the money aside. That is an authorization, not a charge. If you change or cancel the order, Amazon tells the bank, and the bank releases the money “within 5-7 days”. For an order of several items, the full amount is charged when everything has shipped or five days after the order date, whichever comes first.²

A charge after a refund. Amazon sometimes refunds before the item reaches it. If the return does not arrive within 30 days of the return label, Amazon charges the card again; Amazon calls this a retrocharge, and reverses it once the return is processed.¹

Someone else. Amazon’s own list ends with a family member, friend or coworker who uses your card, an additional card on the same account, a back-order or preorder that has just shipped, and a gift order.¹

How to find it and get the money back

1. Match it in Your Transactions In your Amazon account, Your Transactions lists each charge with its amount and date beside the order number.¹ Look for the same amount on or just before the date on your statement.
2. Check the other accounts Ask everyone in the household who might use the card, and check any Amazon Business account: its reports can show a Charge Identifier column that matches the code on the statement.⁵ A purchase on another website that took Amazon Pay starts with AMZ* and that company’s name, or reads Amazon.com*PMT SVC or amzn pmts; its order number starts with P01 and is 14 digits long.¹ One software seller shows up this way as AMZ cleverbridge INC (see CBI*).
3. Cancel or return An order that has not shipped can be canceled; the bank then releases the amount it set aside within 5 to 7 days.² A shipped item goes back through the returns center; most items can be returned within 30 days of delivery.⁴ A monthly charge is likely a subscription: see AMAZON PRIME*.
4. If it is not your order, go to your bank Ask your bank to dispute the charge and ask what its deadline is. It depends on the bank, the card network and the reason.

Is this a scam?

The names are real: school districts, a village and the State of Delaware pay them every month.⁶⁸⁹ A real name does not make every charge yours. If no Amazon account you can sign in to shows the charge, treat it as one you did not make. Start from the Amazon website or app, not from a call, text or email about the charge; Amazon says it “will never ask you for personal information”.¹¹

Why this page is on a site about held money

This site records payment companies that hold back money that belongs to someone else. Amazon is not in the incident record; the closest parts of this page are the authorization hold and the refund that arrives under another name. App-store purchases show up as APPLE.COM/BILL or GOOGLE *, and a seller paid through PayPal as PAYPAL *. An order from a shop on Etsy shows as ETSY.COM* and the shop’s name. An eBay order shows as EBAY O* and its order number. A Temu order shows as TEMU.COM. A Walmart order shows as WALMART.COM 8009256278, and a purchase in a Walmart store as WAL-MART # or WM SUPERCENTER # and the store number. Other lines are in the table of statement names.

Sources

1. Amazon Customer Service, "Identify an Amazon Charge": the table of statement names, Your Transactions, authorizations, Amazon Pay order numbers, retrocharges, split orders, other common scenarios. amazon.com. Read in a browser on 10 October 2026.
2. Amazon Customer Service, "Authorizations": release “within 5-7 days” after a change or cancellation; full charge after all items ship or five days after the order date. amazon.com. Read in a browser on 10 October 2026.
3. Amazon Customer Service, "Multiple Charges for the Same Order": reasons an order ships in parts. amazon.com. Read in a browser on 10 October 2026.
4. Amazon Customer Service, "Refunds": up to 30 days, returns within 30 days of delivery, processing time by payment method. amazon.com. Read in a browser on 10 October 2026.
5. Amazon Customer Service, "Amazon Business Unknown Charges": the Charge Identifier column, the 6–9 character charge ID. amazon.com. Read in a browser on 10 October 2026.
6. Woodland Public Schools (Washington), "09 Sept Pcard Statement" (redacted, statement date 7 September 2026): AMAZON MKTPL*, AMAZON RETA* and three AMAZON MKTPLACE PMTS lines marked CR. woodlandschools.org. Read on 10 October 2026. Archived copy of 10 October 2026.
7. Abbeville County School District (South Carolina), cardholder statement for 22 July to 21 August 2024. core-docs.s3.amazonaws.com. Read on 10 October 2026. Archived copy of 10 October 2026.
8. Village of Indian Head Park (Illinois), "February 2025 Credit Card Statements", billing cycle ending 26 February 2025. indianheadpark-il.gov. Read on 10 October 2026. Archived copy of 10 October 2026.
9. State of Delaware Open Data, State Employee Credit Card Transactions, fields "merchant", "trans_dt" and "merchandise_amt"; a negative amount is money returned to the card. Lines whose name contains AMAZON or AMZN. Queried and counted on 10 October 2026.
10. St. Tammany Parish Public Schools (Louisiana), "Credit Card Transactions July 1, 2024 to June 30, 2025" and "July 1, 2026 to August 31, 2026", linked from the district’s Finance page. 2024–25, 2026. Read and counted on 10 October 2026. Archived copies of 10 October 2026: 2024–25, 2026.
11. Amazon Customer Service, "Avoiding Payment Scams". amazon.com. Read in a browser on 10 October 2026.