A charge from STAMPS.COM on your statement

Stamps.com is a service for printing US postage and shipping labels at home or in an office. It charges a card in two different ways, and they look different on a statement. One is the monthly service fee, billed on the same day every month. The other is postage: money put into a prepaid Stamps.com balance, by hand or automatically when the balance runs low.¹³ The company behind it is Auctane, Inc., which does business as Stamps.com.⁷

What it looks like on a real statement

Public bodies that publish their card statements show both kinds of line side by side, often on the same card in the same month:

The phone number is the quickest way to tell the two apart. 855-608-2677 is the number Stamps.com gives for cancelling an account;⁸ 888-434-0055 is the number its help centre and its terms give for the same thing.²⁷ On these statements the bank’s reference number also splits the same way: the 855-608-2677 lines start 2469216, and the postage lines start 24445, both before and after the name changed from USPS STAMPS ENDICIA to STAMPS.COM.¹²¹³¹⁴ That is our reading of these three statements, not something Stamps.com has published. The state at the end has also moved: CA in 2022, TX in 2023, and one 2026 statement shows EL SEGUNDO CA with no phone number. Stamps.com’s terms say the service is operated from Texas.⁷

Twelve years of one state’s Stamps.com bills

The State of Delaware publishes every purchase its employees make on state cards, with the merchant name as the bank sent it. On 16 October 2026 it had 1,057 lines from Stamps.com, from June 2014 to September 2026, under three names:¹⁰

The postage line has changed its name twice, and the same offices show it. Three agencies bought postage as USPS POSTAGE STAMPS.COM until early or mid-November 2019; two of them bought it as USPS STAMPS ENDICIA from 5 and 11 December 2019, and the third from July 2020. Two of them, a state parks office and the Justice of the Peace Court, last bought postage under that name in May and July 2025, and from 11 and 12 August 2025 bought it under plain STAMPS.COM, the same name as the monthly fee.¹⁰ So since August 2025 a statement can show STAMPS.COM twice in one month for two different things; the amount and, where the bank prints it, the phone number tell them apart.

The monthly fee: same day, and it goes up

Stamps.com says it bills the fee “on the same date each month, based on your signup date”, and charges it “in arrears at the end of your billing cycle”.¹ Delaware’s records show that: each account’s fee almost always lands on the same day of the month, for years. They also show the fee rising in steps, in the same months for accounts at unrelated agencies:¹⁰

Three of these accounts went up in April or May 2019, four between April and June 2023, and three between April and June 2025. Stamps.com’s terms say it will give at least 30 days’ notice before the monthly fee changes, and that you can cancel at least 24 hours before the change if you do not accept it.⁷ The records do not say whether a step was a price rise or a change of plan, and the $30.99 on the court’s account from January 2026 came after a $22.66 charge the month before. None of these prices is on Stamps.com’s current price list, which shows plans at $14.99, $29.99 and $49.99 a month.⁹ Its help centre says that once you leave a plan that is no longer offered, “you won’t be able to return to it.”¹

Refunds of the fee are rare in these records: against 567 fee charges there are four lines with a minus sign at a fee amount, in 2017, 2019, 2020 and 2024, each 7 to 23 days after a charge of the same amount.¹⁰

Why a charge comes after you cancel

Stamps.com’s own pages do not say the same thing about the last bill.

• Its help article on closing an account says your subscription stays active until the end of the billing cycle, and “You will not be charged again after your account is closed.”²
• Its cancellation page says that if you close after the trial, “your credit card will be charged up to one additional service fee plus applicable taxes, if any, as we bill at the end of each billing cycle.”⁶
• Its terms say: “You will still be billed for the month in which you cancel because Stamps.com bills in arrears,” and that to avoid the next month you must cancel at least 24 hours before the billing date.⁷

Read together, the terms and the cancellation page are the ones that describe how the fee is actually charged: one fee for the last month, after the account is closed. The trial is described as 30 days on the price list and in the FAQ, and as 4 weeks on the cancellation page.⁹⁸⁶ Stamps.com says that if you cancel before the trial ends you will not be charged the fee, but you still pay for any postage you used.¹⁷

How to stop it and get money back

1. Find the account Search every email address you use for messages from Stamps.com. If you shipped through eBay or ShipStation, check those too: ShipStation is run by Auctane LLC, whose parent is the same Auctane, Inc.,²⁰⁷ and one eBay seller wrote in June 2025 that Stamps.com called an $18.70 charge on their card a “pass through” from ShipStation, which said the account had been set up by eBay for its shipping labels.¹⁹ That is one seller’s account of two phone calls.
2. Close it online or by phone Online: Account menu, Manage Account, Account Settings, Subscription Plan, Close Account. By phone: 1-888-434-0055, Monday to Friday, 6 am to 6 pm Pacific time.² The FAQ gives 855-608-2677 for the same thing.⁸ When you cancel by phone, Stamps.com says you get a confirmation email and can ask for a confirmation number for the call;⁶ ask for it. One user wrote in September 2019 that the online cancellation ended in an error after several steps, and that an email then said their monthly fee had been lowered, an option they said they had not picked; when they called the next day, an automated message said the account was cancelled.¹⁸
3. Turn off automatic postage first Postage can be bought automatically whenever the balance drops below a level you set.³ That is why round amounts can keep appearing even when nobody remembers buying postage.
4. Get the postage balance back Stamps.com says any remaining postage balance is refunded within 4 to 8 weeks of closing, that promotional postage is not refunded, and that closing does not refund unused time on the subscription.² Its terms add that unpaid fees can be taken out of that refund.⁷ Unused USPS labels have their own deadline: an electronic refund request within 28 days of printing.⁴
5. If nobody you know has an account, go to your bank Tell your card issuer you want to dispute the charges, read them the lines exactly as printed, and ask for a new card. Stamps.com asks people who see charges they did not approve to contact it by phone or email.⁵ Ask your bank what its deadline for disputes is.

Is it a scam?

A line from STAMPS.COM or USPS STAMPS ENDICIA is a real charge from Stamps.com. (A line that starts USPS and has no Stamps.com in it, such as USPS CHANGE OF ADDRESS, comes from the Postal Service itself and is explained on the USPS charge page.) The trouble is usually one of two things: an account someone forgot about, or an account someone else is using. Postage is a thing that can be bought with a stolen card and used straight away. A South Carolina public service district’s October 2020 check register lists six $90.00 charges from STAMPS.COM and USPS STAMPS ENDICIA, each described as “FRAUDULENT TRANSACTION- CREDIT CARD CLOS”, the description cut off as printed, and six $90.00 credits “FOR FRAUDULENT TRANSACTION”.¹⁶ A Reddit user wrote in February 2019 that someone had got into a Stamps.com account the poster’s wife had stopped using, with a password she had not used in years, and bought about $2,000 of labels in rising amounts, “First $30, then $110 then $300”; they disputed the charges with their bank, had the card replaced and were waiting for the money to come back.¹⁷ Stamps.com now says some accounts have a funding limit and must verify their identity before adding more money.³

Other names

This site records payment companies that hold back money belonging to someone else. Stamps.com is not in the incident record; this page is here so that people searching for a name on a statement find an answer. Other office subscriptions with their own pages here include INTUIT *QBOOKS ONLINE, CCI*CONSTANT-CONTACT and MAILCHIMP *MISC, and print orders show up as VISTAPRINT; for an eBay purchase see EBAY O*. Other names are in the table of statement names.

Sources

1. Stamps.com Help Center, “Stamps.com Subscription Plans”, updated 29 August 2026. help.stamps.com. Read through the help centre’s public article feed on 16 October 2026.
2. Stamps.com Help Center, “Close Your Account”, updated 14 September 2026. help.stamps.com. Read on 16 October 2026.
3. Stamps.com Help Center, “Fund Your Account Balance”, updated 27 September 2026. help.stamps.com. Read on 16 October 2026.
4. Stamps.com Help Center, “Request a Label Refund”, updated 15 October 2026. help.stamps.com. Read on 16 October 2026.
5. Stamps.com Help Center, “Report Suspicious or Unauthorized Activity”. help.stamps.com. Read on 16 October 2026. The web archive returned an error for all five help-centre articles (s1 to s5), so no archived copies could be made; the text was read through the help centre’s public API.
6. Stamps.com, “How to Cancel Your Stamps.com Account”. stamps.com/cancel. Read on 16 October 2026. Archived copy of 16 October 2026.
7. Stamps.com, Terms and Conditions, sections 3, 5, 6 and 19 and the opening paragraph. stamps.com/conditions. Read on 16 October 2026. Archived copy of 16 October 2026.
8. Stamps.com, FAQs, “How do I cancel my account?” and “How does the 30-day risk-free trial work?”. stamps.com/faq. Read on 16 October 2026. Archived copy of 16 October 2026.
9. Stamps.com, Pricing and Plans. stamps.com/pricing. Read on 16 October 2026. Archived copy of 16 October 2026.
10. State of Delaware Open Data, State Employee Credit Card Transactions, fields “merchant”, “dept_name”, “div_name”, “trans_dt” and “merchandise_amt”. The three names. Queried and counted on 16 October 2026. Two single lines, STAMPS.COM *USPOSTAGE and SP * STAMPS.COM STORE, are left out of the counts.
11. Napa Sanitation District (NapaSan), “US Purchasing Card for January 2021”, attachment to a NapaSan board agenda (PDF). napacounty.gov. Read on 16 October 2026. Cardholder names on the report are not repeated here. Archived copy of 16 October 2026.
12. Alpine Bank card statements of a Colorado school district, closing 28 February 2022 (PDF). sharpschool.com. Read on 16 October 2026. Archived copy of 16 October 2026.
13. Bank of America purchasing card company statement, 8 November to 7 December 2023, of a South Carolina school district (PDF). thrillshare.com. Read on 16 October 2026. Archived copy of 16 October 2026.
14. Dorchester School District Two, purchasing card statement, 11 August to 10 September 2025 (PDF, redacted by the district). finalsite.net. Read on 16 October 2026. Archived copy of 16 October 2026.
15. Clarendon County School District, card services statement, June to July 2026 (PDF). thrillshare.com. Read on 16 October 2026. Archived copy of 16 October 2026.
16. James Island Public Service District, South Carolina, check register transparency report, 1 to 31 October 2020 (PDF). jipsd.org. Read on 16 October 2026. Archived copy of 16 October 2026.
17. “$2000 worth of unauthorized charges on Stamps.com and the claim they cannot correct it. Learn from our mistakes.”, r/personalfinance, posted 19 February 2019. The poster’s own account. reddit.com. Read in a browser on 16 October 2026. Reddit answers the web archive with a bot-check page, so no archived copy could be made.
18. “Stamps.com appears to let you cancel the account on the site, but after several steps, gives an ‘error’.”, r/assholedesign, posted 22 September 2019, and the poster’s replies. The poster’s own account. reddit.com. Read in a browser on 16 October 2026. Reddit answers the web archive with a bot-check page, so no archived copy could be made.
19. “STAMPS.COM ERRONEOUS CREDIT CARD CHARGE (Charge originated from SHIPSTATION/EBAY)”, eBay Community, Payments board, dated 9 June 2025. The poster’s own account. community.ebay.com. Read on 16 October 2026. Archived copy of 16 October 2026.
20. ShipStation, Terms of Service, opening paragraph. shipstation.com. Read on 16 October 2026. Archived copy of 16 October 2026.