A charge from ZOOM.US or ZOOM.COM 888-799-9666 on your statement

ZOOM.US 888-799-9666 and ZOOM.COM 888-799-9666 are charges from Zoom, the video meeting company, almost always for a paid plan that renews every month or every year. The number is Zoom’s own: its contact page lists +1.888.799.9666, with billing on extension 2.⁴ Since December 2024 the name on statements has said ZOOM.COM instead of ZOOM.US.

What it looks like on a real statement

The State of Delaware publishes every purchase its employees make on state cards, with the merchant name as the bank received it. When we counted on 7 October 2026, the five Zoom names below made 3,547 lines from 51 state departments, schools and other public bodies, from October 2017 to August 2026.⁸

The most common amounts were $14.99 (512 lines), $149.90 (313) and $15.99 (191). Some public bodies paid much more, for many licenses on one card.⁸ If you bought Zoom in the Apple App Store, the charge reads APPLE.COM/BILL instead, and Zoom says to cancel it with Apple or Google, not on the Zoom website.³

The name changed twice

2020: the phone number was added. Until spring 2020 the line read only ZOOM.US. The first ZOOM.US 888-799-9666 line is dated 24 May 2020, and both names ran side by side through November. In December 2020 the old name appears 2 times and the new one 74 times. The same subscriptions carry on: the Delaware Public Archives paid $14.99 on 15 October and 15 November 2020 as ZOOM.US, then $14.99 on 15 December 2020 and 15 January 2021 with the number added.⁸

December 2024: ZOOM.US became ZOOM.COM. Zoom announced on 25 November 2024 that its official name, “Zoom Video Communications Inc.”, was changing to Zoom Communications.⁷ In the state’s data the last ZOOM.US 888-799-9666 lines but one are dated 1 December 2024, and the first ZOOM.COM 888-799-9666 line is dated 4 December. Twenty-seven subscriptions in the data paid the same amount under both names. The House of the General Assembly paid $1,851.64 on the 15th of September, October and November 2024 as ZOOM.US, then on the 15th of December, January and February as ZOOM.COM. The state libraries paid $40.00 on the 7th of August, September and November 2024 as ZOOM.US, then on the 7th of December, January and February as ZOOM.COM.⁸

So if your older statements say ZOOM.US and the newer ones say ZOOM.COM, the data shows the same subscription moving to the new name, not a second one. Zoom does not say on its pages when the statement name changed; the dates above are from the ledger.

Did the price go up a dollar?

In the state’s data, $14.99 is the monthly amount until 26 February 2023, and from 1 March 2023 the monthly amount is $15.99. Five offices that had paid $14.99 each month paid $15.99 in March 2023, four of them on the same day of the month as before.⁸ Zoom’s terms say it “may change prices for the Services at any time” and will give at least 30 calendar days’ notice before your charges change.⁵ Zoom also lists other reasons a bill can be higher than the last one: cloud storage over the plan’s limit, add-ons, licenses added in the middle of a billing cycle, a discount or promotional price that ended, and tax.²

Will Zoom give the money back?

Not by default. Zoom’s terms say all payments are “non-cancelable for the Initial Subscription Term or the then-current Renewal Term” and “final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.”⁵ Its cancellation page says: “Canceling your plan does not automatically generate a refund.”³

Refunds do happen. The state’s data has 76 Zoom refund lines. Twenty-five of them match an earlier charge of the same amount from the same office; 13 of those came back within six days of the charge, 20 within three weeks, and the slowest 328 days later. The other 51 are amounts that match no earlier charge from the same office.⁸ Zoom says that when you downgrade or remove licenses you get a prorated credit, which “typically appears on your next invoice”.² We cannot tell from the data which of the 51 were credits like that.

How to find it and stop it

1. Find the account Check your email for a Zoom receipt on that date; the account is the address it was sent to. Sign in at zoom.us, click your profile picture, then Plans and billing. Your plans and their renewal dates are listed there.³
2. Cancel before the renewal date Next to the plan, click Cancel Plan and confirm. Any add-ons have to be canceled first. The plan stays active until the end of the term you paid for, and you are not charged at the next renewal.³ Only the account owner, an admin, or a user with billing rights can do this.³
3. If there is no Cancel Plan button Zoom says that means self-service cancellation is not available for the account, for example a plan bought through a sales quote or managed by an organization. Contact the account executive or type “cancel” in the Zoom Virtual Agent chat.³ A plan bought in the Apple App Store or Google Play is canceled there.³
4. If it is not your account, go to your bank Ask your bank to dispute the charge and ask what its deadline is. It depends on the bank, the card network and the reason.

Can you call 888-799-9666?

You can call, and a virtual agent answers 24 hours a day. Billing (extension 2) is staffed in English Monday to Thursday 1:00 AM to 9:00 PM, Friday 1:00 AM to 6:00 PM and Sunday 2:00 PM to 9:00 PM, Pacific time.⁴ A person on the phone is harder to reach. Zoom’s contact page says live phone support is “limited to account owners and admins only” and requires your Personal Meeting ID and host key, or your email address and a one-time password.⁴ Zoom’s pricing table lists live phone support on its paid plans for “Accounts with subscriptions over $200.00 USD/month”, and live chat for accounts over $10.00 a month.⁶

If the charge is on no account of yours, you have no meeting ID or host key to give, and your bank is the place to dispute it.

Is this a scam?

The names are real: the Delaware data has 3,547 of them, paid with the state’s cards,⁸ and the number on the line is the one Zoom publishes.⁴ A real name does not make every charge yours. A school or employer account that renewed on a card you once used, a family member’s plan, or someone else using your card all look the same on a statement. If you find no Zoom account that paid on that date, treat it as a charge you did not make.

Why this page is on a site about held money

This site records payment companies that hold back money that belongs to someone else. Zoom is not in the incident record; the closest part of this page is the rule that a renewal you did not mean to keep is final unless Zoom agrees otherwise. Other work subscriptions show up as DROPBOX*, CANVA*, ADOBE * and MICROSOFT*STORE. Other lines are in the table of statement names.

Sources

1. Zoom Support, "Disputing fraudulent charges on a Zoom account" (updated 24 February 2026): contact Zoom Support. support.zoom.com. Read on 7 October 2026. Archived copy of 7 October 2026.
2. Zoom Support, "Understanding your Zoom charges" (updated 19 August 2026): storage overage, add-ons, proration credits, ended discounts, tax. support.zoom.com. Read on 7 October 2026. Archived copy of 7 October 2026.
3. Zoom Support, "Canceling your Zoom subscription" (updated 19 August 2026): Plans and billing, Cancel Plan, add-ons first, who can cancel, no automatic refund, Apple and Google purchases. support.zoom.com. Read on 7 October 2026. Archived copy of 7 October 2026.
4. Zoom Support, "Contact Us": +1.888.799.9666, billing extension 2 and hours, live phone support limited to account owners and admins. support.zoom.com. Read on 7 October 2026. Archived copy of 7 October 2026; the phone section is loaded by script and is not in the archived copy.
5. Zoom, "Zoom Terms of Service" (effective 11 August 2023), sections 12.2 "Non-Cancelable and Non-Refundable Charges" and 12.3 "Changes to Pricing". zoom.com. Read on 7 October 2026. Archived copy of 9 October 2026.
6. Zoom, "Plans & Pricing", comparison table rows "Live Chat Support" and "Live Phone Support". zoom.us. Read on 7 October 2026. Archived copy of 7 October 2026; the comparison table is loaded by script and is not in the archived copy.
7. Zoom Blog, "Allow us to reintroduce ourselves", 25 November 2024: the name change from Zoom Video Communications Inc. to Zoom Communications. zoom.com. Read on 7 October 2026. Archived copy of 9 October 2026.
8. State of Delaware Open Data, State Employee Credit Card Transactions, fields "merchant", "trans_dt", "dept_name", "div_name" and "merchandise_amt". Lines whose name starts with ZOOM. or contains ZOOMVIDEO. Queried and counted on 7 October 2026.