A charge from WIX.COM on your statement

A line like WIX.COM 1254270629 is a bill from Wix, the website builder and domain registrar. Wix says its charges “appear on your bank or card statement with an invoice number”, and the number after WIX.COM is the only number on the line.¹ Wix has a page that takes that invoice number and tells you what it was for, without logging in.

What it looks like on a real statement

The State of Delaware publishes every purchase made on state employees’ cards, with the merchant name as the bank received it. On 17 October 2026 it had 129 lines from Wix, from July 2014 to July 2026. 84 of them carry a nine- or ten-digit number.⁶

The other four lines are a bare WIX.COM twice in 2023 and two forms from 2014, one of them WIX.COM 800-600-0949.⁶ Since November 2025 every Wix line in Delaware’s records is WIX.COM, a space and the number.⁶

Not every statement prints the number. South Carolina publishes its state agencies’ card purchases each month, with the star taken out. From November 2025 to August 2026 it has 61 lines reading WIX.COM, and 32 of them carry a ten-digit number; the rest are just WIX.COM.⁷ Clemson University was charged $3.19 by Wix on the 3rd of every month in that period. Six of the ten lines have a number and every number is different, for example WIX.COM 1217171615 on 3 January 2026 and WIX.COM 1254270629 on 3 August 2026; the other four are bare WIX.COM.⁷ So each charge has its own invoice number, and last month’s number will not find this month’s charge. If your statement shows no number, Wix asks you to contact it with the last four digits of the card, the name on the card, the amount, the date and what the statement says (its example is Wix.com NY 12312312).¹

The number tells you roughly when

The invoice numbers only go up. They had nine digits until the middle of 2022 and have had ten since: the last nine-digit one in Delaware’s records is dated 30 May 2022, the first ten-digit one 11 July 2022.⁶

The table combines Delaware’s records (2016 to July 2026) and South Carolina’s (November 2025 to August 2026).⁶⁷ The pattern is our reading of these records, not something Wix has published. It is useful for one check: a 2026 charge should carry a number starting with 12. A nine-digit number on a recent charge was probably copied from an old statement or mistyped.

Why the amount or the date is not what you expected

Wix lists the reasons in its own help pages:²

• Several things in one charge. Wix “may consolidate your recurring payments” for plans, domains, business emails and paid apps “in one transaction”, so the amount may not match the price of any one of them.²
• Charged before the renewal date. Monthly plans are charged on the expiry date, yearly plans “up to 3 weeks prior”, domains and business emails 30 days before they expire.²
• The sale price was for the first year. “Sale prices are valid for the first year of service only”; renewals are at the standard rate.²
• A failed payment was tried again. When a payment is declined, Wix “automatically attempts to charge it again a few days later” until it succeeds, so an old and a current payment can land in the same month.⁵
• A new card was charged anyway. Wix “may automatically update your saved card information if the expiry date or card number changes”, through the card networks’ updater services, so a replaced card does not by itself stop a Wix renewal.²

Yearly renewals in Delaware’s records show the price moving. Two unrelated state accounts were renewed in the same week of February 2023 and both went up to $324:⁶

The records do not say whether a jump came from a price change, the end of a sale price or a change of plan.⁶

One plan, many names

The name on the line changes even when the bill does not. Indian River School District paid Wix $14.95 around 23 January every year. Over seven years the line read WIX.COM*592444121 (2020), WIX.COM*IRSDEARLYLEARNING (2021), WIX*WIX.COM INC. (2022), WIX.COM*1036635807 (2023), WIX*WIX.COM INC. (2024), WIX.COM*1158434675 (2025) and, at $17.95, WIX.COM 1220749239 (2026).⁶ Red Clay Consolidated School District’s $22 monthly charge, around the 6th, appeared under four different names in twelve months, from February 2020 to January 2021.⁶ If you are matching a statement against Wix invoices, go by the date and the amount, not by the exact words.

How to find the charge and stop it

1. Look the number up with the charge locator Wix’s charge locator works without logging in. It needs the invoice number, the last four digits of the card and the card’s expiry date. It only covers services paid by card and “is not yet available in all locations”.¹
2. Or search the number in the Wix account In Billing History, enter the invoice number, open Options next to the service and click About This Charge. It shows the service, whether it was a renewal, the amount, the date, the card and the period covered. If the invoice is not there, it may belong to another account; Wix has an Email Locator for that.¹
3. Cancel each thing separately Cancelling a Premium or Studio plan after the first 14 days turns off auto-renewal and the plan runs to the end of the period. A domain or business email bought through Wix keeps renewing until its own auto-renew is turned off: “you must turn off the auto-renew feature for these services separately.” Cancelling the plan does not take the site down either.⁴
4. Ask for a refund in time Wix offers a “14-day, money-back guarantee” on new Premium and Studio plans, monthly or yearly. It does not apply to renewals, to upgrades of an existing plan or to domains; for those, Wix says to contact it and it will review the request. Wix says to allow up to 45 business days for a refund to arrive.³
5. If nobody you know has a Wix site, go to your bank Tell your card issuer you want to dispute the charge, read them the line exactly as printed, and ask for a new card. Because Wix can pick up a replaced card’s new details through the card networks, also ask the bank to block further charges from Wix.² Ask what the bank’s deadline for disputes is; it depends on the bank, the card network and the reason.

Refunds come back under the same invoice number. Delaware’s records have three negative Wix lines, each with the number and amount of an earlier charge: $264 refunded 22 days after the charge in 2019, $264 two days after in 2023, and $45 21 days after in 2024.⁶ A plan cancelled within 72 hours of buying it may never show a refund at all: Wix says the original charge can instead drop off the statement within 20 business days.³

Is it a scam?

A line reading WIX.COM with an invoice number is a real charge from Wix for its own services. It is not a purchase from a shop that happens to be built on Wix: shops that take cards through Wix Payments set their own statement name, and Wix tells them it must not be one “already in use (e.g. ‘Wix.com’)”.⁸ A line with a name followed by .WIXSITE.CO is a different thing: free Wix sites live at addresses ending in wixsite.com,⁴ and the two such lines in South Carolina’s reports, for $50 and $500, are on our reading payments to whoever runs that site, not to Wix.⁷

Wix charges whatever card is saved on a Wix account, and anyone can open one. If the charge locator finds nothing you recognise and nobody you know has a Wix site, treat it as unauthorized and call your bank.

Other names

This site records payment companies that hold back money belonging to someone else. Wix is not in the incident record; this page is here so that people searching for a name on a statement find an answer. If you used to have a website through Vistaprint, its billing is moving to Wix and will now show as Wix.com; see the VISTAPRINT page. A domain bought from GoDaddy rather than Wix shows as DNH*GODADDY, and website tools sold through another company often show that company’s name, such as PADDLE.NET. Other names are in the table of statement names.

Sources

1. Wix Help Center, “Checking an Unknown Charge from Wix Using the Invoice Number”. support.wix.com. Read on 17 October 2026. Archived copy of 17 October 2026.
2. Wix Help Center, “Understanding How Wix Processes Payments for Our Services”, sections “Consolidated payments”, “Pre-date charging”, “Automatic card updates” and “Renewal of subscriptions purchased during a sale”. support.wix.com. Read on 17 October 2026. Archived copy of 17 October 2026.
3. Wix Help Center, “Requesting a Refund for a Premium or Studio Plan”, including its FAQs. support.wix.com. Read on 17 October 2026. Archived copy of 17 October 2026.
4. Wix Help Center, “Canceling a Wix Premium or Studio Plan”, including its FAQs. support.wix.com. Read on 17 October 2026. Archived copy of 17 October 2026.
5. Wix Help Center, “Double Charge Appearing on Your Bank Statement”. support.wix.com. Read on 17 October 2026. Archived copy of 17 October 2026.
6. State of Delaware Open Data, State Employee Credit Card Transactions, fields “merchant”, “dept_name”, “div_name”, “trans_dt” and “merchandise_amt”. Lines containing WIX. Queried and counted on 17 October 2026.
7. South Carolina Office of the Comptroller General, State Government Credit Card Usage Report, monthly, November 2025 to August 2026 (PDF), for example January 2026 and August 2026. Read and counted on 17 October 2026. The reports print cardholders’ names; we do not repeat them. Archived January 2026, archived August 2026.
8. Wix Help Center, “Customizing Your Wix Payments Statement Descriptor”. support.wix.com. Read on 17 October 2026. Archived copy of 17 October 2026.