A charge from VISTAPRINT on your statement

Vistaprint prints business cards, flyers, signs, invitations and other small print jobs ordered online. Most of its charges are one-off orders. Two kinds of charge come back on their own: a website subscription (now called Vista x Wix) and the VistaPrint Advantage membership, which renews automatically until it is cancelled.⁴⁸

What it looks like on a real statement

The State of Delaware publishes every purchase its employees make on state cards, with the merchant name as the bank sent it. On 16 October 2026 it had 1,239 lines from Vistaprint, from July 2014 to September 2026. Almost all of them are one of two names, and the change from one to the other came in February 2022:⁹

The same offices show the change. Between 20 January and 10 February 2022 the last six VISTAPR* lines in the records came from six different agencies; from 1 February to 3 March 2022 the first VISTAPRINT lines came from three school districts, and one of them, Lake Forest, has both names nine days apart. Of the 38 agencies that used Vistaprint under both names, every one has its last old-style line before its first new-style line, apart from Lake Forest.⁹ So a charge before February 2022 reads VISTAPR*VISTAPRINT.COM and one after reads VISTAPRINT; the business is the same.

Delaware’s records drop the rest of the line. Other public bodies’ statements show it: VISTAPRINT 866-207-4955 for $93.89 on 26 June 2024 on Kane County, Illinois’s card report,¹⁰ and VISTAPRINT - 866-207-4955, MA for $29.65 on 27 April 2026 on a Kentucky school district’s card statement.¹¹ 1-866-207-4955 is the number at the top of Vistaprint’s own help pages.¹ MA is Massachusetts.

A website you forgot about, now billed as Wix.com

Vistaprint used to run its own website builder. It says that builder “has been retired and replaced by Vista x Wix”, and that a website subscription cancelled or inactive before September 2023 cannot be restored.⁶ Websites that moved over are now being moved again for billing. Wix’s help centre says Vistaprint and Wix are moving the billing to the customer’s Wix account, that “Charges will appear as Wix.com on your bank or card statement”, and that the plan, price and renewal date do not change. Card details are not passed across: the renewal fails unless a payment method is added in Wix.⁷

So one website can show up under three names over the years: VISTAPR*WEBSITE PKG in 2016,⁹ VISTAPRINT after February 2022, and Wix.com after the move (how to read a WIX.COM line and look up its invoice number). If you see a Wix charge and never made a Wix account, check whether anyone in the household ever had a Vistaprint website.

The membership

VistaPrint Advantage is Vistaprint’s membership programme; the page that holds its agreement is headed ProAdvantage Program Agreement, the older name. The agreement, updated 6 August 2026, says the fee is charged to your card in advance and that membership “WILL AUTOMATICALLY RENEW FOR SUCCESSIVE PERIODS, UNLESS AND UNTIL” you or Vistaprint end it. It can be cancelled on the members’ site or by phone at any time. Members who joined before 17 August 2026 stay on the old ProAdvantage terms until their renewal date.⁸ The agreement does not say how much the fee is or how often it is charged; that is shown when you join.

How to find the order and get your money back

1. Look in Order History Sign in, go to My Account, then Order History & Reorder. Vistaprint says it does not start production until payment has gone through, so an order marked as in production or shipped has been charged.² Check every email address anyone in your household or business uses.
2. Look in Subscriptions My Account, Subscriptions, then Manage, Edit plan, Cancel subscription. A website plan cancelled within 14 days of purchase is refunded in full straight away; after that it stays active to the end of the billing cycle.⁴ To delete the website itself, the paid plan has to be cancelled first.⁵ If the charge says Wix.com, cancel it in your Wix account instead.⁷
3. Wait for refunds the right length of time Vistaprint says refunds go back to the card used and take 3 to 5 working days to appear, and to contact it if a refund has not arrived after five working days.³ Refunds are often for part of an order: of 38 lines with a minus sign in Delaware’s records, only 10 match a whole charge from the same agency.⁹
4. If nobody you know ordered it Vistaprint says to contact it right away about a charge you do not recognise, and that calling is “the fastest way to protect your account and prevent further charges”; it also says never to send card details by email or chat.¹ Call your card issuer as well, dispute the charge and ask for a new card.

Is it a scam?

A line reading VISTAPRINT or VISTAPR*VISTAPRINT.COM is a real charge from Vistaprint. One older kind of “mystery charge” is worth knowing about if you are looking at statements from years ago. A 2009 US Senate Commerce Committee hearing on online sales tactics heard from a Wharton marketing professor that after an order on Vistaprint, customers were shown a cash-back offer that signed them up for a trial membership costing $14.95 a month, run by another company, Vertrue, which got their card details from Vistaprint for billing.¹² The committee staff’s report printed with the hearing lists VistaPrint USA among sixteen companies the chairman wrote to on 6 November 2009, and says a lawsuit over the practice had been dismissed and was on appeal.¹² Those charges were billed by the club, not under Vistaprint’s name.

Other names

This site records payment companies that hold back money belonging to someone else. Vistaprint is not in the incident record; this page is here so that people searching for a name on a statement find an answer. Other office services with their own pages here include STAMPS.COM for postage, CANVA* for design and DNH*GODADDY for websites and domains. Other names are in the table of statement names.

Sources

1. VistaPrint Help Center, “How do I report an unauthorized purchase or billing error?”, last updated 21 September 2026. vistaprint.com. Read on 16 October 2026. Archived copy of 16 October 2026.
2. VistaPrint Help Center, “How do I know if there was an issue with my payment?”, last updated 12 October 2026. vistaprint.com. Read on 16 October 2026. Archived copy of 16 October 2026.
3. VistaPrint Help Center, “Once a refund is issued, how long will it take for me to see the funds in my account?”, last updated 12 October 2026. vistaprint.com. Read on 16 October 2026. Archived copy of 16 October 2026.
4. VistaPrint Help Center, “How do I cancel my Vista x Wix Premium subscription?”, last updated 17 June 2026. vistaprint.com. Read on 16 October 2026. Archived copy of 16 October 2026.
5. VistaPrint Help Center, “How do I cancel my website?”, last updated 16 June 2026. vistaprint.com. Read on 16 October 2026. Archived copy of 16 October 2026.
6. VistaPrint Help Center, “I can’t reactivate my website, what should I do?”, last updated 12 October 2026. vistaprint.com. Read on 16 October 2026. Archived copy of 16 October 2026.
7. Wix Help Center, “Switching Your Billing from VistaPrint to Wix”. support.wix.com. Read on 16 October 2026. Archived copy of 16 October 2026.
8. VistaPrint, VistaPrint Advantage Program Agreement, last updated 6 August 2026, sections on fees and cancellation, and the earlier ProAdvantage Program Agreement on the same page. vistaprint.com. Read on 16 October 2026. Archived copy of 16 October 2026.
9. State of Delaware Open Data, State Employee Credit Card Transactions, fields “merchant”, “dept_name”, “trans_dt” and “merchandise_amt”. Lines containing VISTAPR. Queried and counted on 16 October 2026. Six lines with other spellings (VISTAPRINT CORP and the like) are counted in the total but not in the table.
10. Kane County, Illinois, Purchasing Card Information, Judiciary and Public Safety Committee, July 2024 statement (PDF, redacted by the county). kanecountyil.gov. Read on 16 October 2026. Archived copy of 16 October 2026.
11. Dawson Springs Independent School District, Kentucky, card account statement closing 30 April 2026, board meeting attachment (PDF). portal.ksba.org. Read on 16 October 2026. Archived copy of 16 October 2026.
12. US Senate Committee on Commerce, Science, and Transportation, “Aggressive Sales Tactics on the Internet and Their Impact on American Consumers”, S. Hrg. 111-513, hearing of 17 November 2009: the prepared statement of Robert J. Meyer, The Wharton School, and the Office of Oversight and Investigations majority staff report of 16 November 2009 printed in the record. govinfo.gov. Read on 16 October 2026. Archived copy of 16 October 2026.