A charge from DNH*GODADDY on your statement

DNH*GODADDY is GoDaddy, the company that sells web addresses (domains), websites, hosting and email. Many of its products renew by themselves each month or year, so the usual answer is a renewal of something someone set up long ago.¹⁵

What it looks like on a real statement

GoDaddy’s help page says card charges "often" start with DNH* and that "beginning June 2024, many of these descriptors will also end with an order number". It does not say what DNH stands for.¹ The State of Delaware publishes every purchase its employees make on state cards, with the merchant name as the bank received it. When we counted on 30 September 2026 it had 552 GoDaddy lines, from 14 July 2017 to 25 August 2026, bought by school districts, charter schools, the legislature and state departments.⁶

So the date on your statement tells you what to look for. Before the end of June 2024 the line for GoDaddy itself was DNH*GODADDY.COM. From July 2024 it carried a 10-digit order number after DNH*GODADDY#. From late May 2026, in this data, the DNH* is gone and the line starts GODADDY#.⁶ GoDaddy’s help page, read on 30 September 2026, still describes the DNH* form.¹ The Delaware data shows posted charges on one set of cards; your bank may shorten the line or add a town and phone number to it.

All 91 numbered lines in Delaware’s data have the full 10 digits. GoDaddy warns that "not all banks and payment providers can display our full 10-digit order number"; if yours is cut, search Order History with the part you have plus the date and amount.¹

A GoDaddy charge can also carry no GoDaddy name at all. GoDaddy says that some payment companies it uses abroad put generic names on the line, containing CCAVENUE or DLOCAL.¹

Why a card you thought you had removed was charged

GoDaddy’s auto-renew page says: "If the selected payment method can't be charged at billing time, we may try another payment method that has been successfully used before."⁵ A renewal can therefore land on an older card still stored in the account, not only on the card you chose. A card cannot be deleted while it is attached to an active product, and an account with active products must keep at least one card.⁴ Turning the renewal off is what stops the charge; removing a card alone may not.

How to find it and stop it

1. Find the order Sign in at godaddy.com and open Order History. Use the date, the amount and any part of the order number. If you still cannot find it, use Filters to list charges by stored card, and check any other GoDaddy account you or your business may have.¹ No account? Search your email, including spam, for “GoDaddy” and for the exact amount. Whoever built a website or bought a domain for you, a relative, a former employee, a web designer, may have used your card.
2. Turn off the renewal Go to Renewals and Billing, choose Manage Subscriptions, pick the product and choose Cancel Plan, then confirm. You keep using the product until the date shown, and "you won’t be charged on the next billing date". After that date the product and its data are deleted. Cancelling a domain with Domain Protection asks you to confirm by text code, authenticator app or a one-time password sent to the account email.⁴
3. Ask for the refund in time GoDaddy’s steps are: check the refund policy, delete the product you want refunded, then contact its support staff. "Refund requests received by email will not be processed. You must contact us by phone, SMS or chat."³ Do not close the account first: the refund policy says that after account closure "you will no longer be eligible for a refund".²
4. If nobody you know bought it, go to your bank If there is no such order in any account you can reach, treat it as fraud: ask your bank to cancel the card and dispute the charge, and ask what its deadline is. It depends on the bank, the card network and the reason, and missing it can end your options.

How long you have to get a refund

The count starts on the "date of the transaction", which the policy says includes "the date any renewal is processed". These are GoDaddy’s own figures from its refund policy, last revised on 14 September 2026:²

Some domain endings have their own windows (for example 3 days for .au and 14 days for renewals of .it), and some products cannot be refunded at all. If a product came with a free domain, the list price of the domain is taken off the refund. Check the policy for your product before you call.²

Is this a scam?

The name is real: DNH*GODADDY and, since May 2026, GODADDY# and a number are how GoDaddy’s own charges appear.¹⁶ That does not make every such charge wanted. A stolen card can buy a domain as easily as anything else. If no GoDaddy account you can sign in to has the order, it is not a renewal you forgot, and it belongs with your bank.

Why this page is on a site about held money

This site records payment companies that hold back money that belongs to someone else. GoDaddy is not in the incident record; this page is here so that people searching for a name on a statement find the answer. If your line starts SQ *, that is Square; a site plan or domain from the website builder Wix shows as WIX.COM and an invoice number; PAYPAL * is PayPal; SP is a Shopify shop; SPI* is a bill paid through Speedpay; SMK*SURVEYMONKEY is a SurveyMonkey plan that renewed; STK*SHUTTERSTOCK is a Shutterstock plan or pack; MAILCHIMP *MISC is a Mailchimp email plan; INTUIT *QBOOKS ONLINE is a QuickBooks plan; VISTAPRINT can be a Vistaprint website plan, now moving to Wix billing. Other lines are in the table of statement names.

Sources

1. GoDaddy Help, "What if I have an unrecognized charge from GoDaddy?" godaddy.com/help. Read on 30 September 2026. Archived copy of 30 September 2026.
2. GoDaddy, "Refund Policy", last revised 9/14/2026: "Date of the transaction", "No Refund After Account Closure", "Standard Refund Terms", "Domain Name Registrations/Renewals", "Hosting Services", "Microsoft M365 and Email Products", "Purchased Product w/ Free Domain". godaddy.com/legal. Read on 30 September 2026 from the archived copy of 25 September 2026, because the page refuses our requests. Archived copy of 25 September 2026.
3. GoDaddy Help, "Request a refund from GoDaddy". godaddy.com/help. Read on 30 September 2026. Archived copy of 30 September 2026.
4. GoDaddy Help, "Cancel a subscription for my GoDaddy product" and "Delete a payment method". godaddy.com/help; godaddy.com/help. Read on 30 September 2026. Archived copy of 30 September 2026; archived copy of 30 September 2026.
5. GoDaddy Help, "Turn on auto-renew", including the note on trying another payment method and "Many products auto-renew by default". godaddy.com/help. Read on 30 September 2026. Archived copy of 30 September 2026.
6. State of Delaware Open Data, State Employee Credit Card Transactions, fields "merchant", "trans_dt", "dept_name" and "merchandise_amt". Lines containing GODADDY or starting DNH. Queried and counted on 30 September 2026. Example order numbers in the table are from the data.
7. Sucuri website footer, "GoDaddy Mediatemple, Inc., d/b/a Sucuri". sucuri.net. Read on 30 September 2026. Archived copy of 30 September 2026.