A charge from NETFLIX.COM on your statement

NETFLIX.COM is a charge for a Netflix membership. Netflix bills on the day of the month the account was opened, so the same date keeps coming back.² The same charge sometimes reads NETFLIX or NETFLIX INC. instead.⁸

What it looks like on a real statement

The State of Delaware publishes every purchase its employees make on state cards, with the merchant name as the bank received it. When we counted on 8 October 2026, Netflix made 328 lines from 13 state offices, hospitals and schools, from July 2017 to August 2026.⁸

The three names are one subscription changing names from month to month, not three accounts. The Howard R. Young Correctional Institution paid $15.49 on the 21st of each month: in August 2024 the line read NETFLIX INC., in September NETFLIX.COM, in October NETFLIX, and then NETFLIX.COM again.⁸ Two lines named MGM GRAND - NETFLIX BI in the same data are filed under bars and lounges, not under subscriptions.

Why it comes on the same day every month

Netflix says your billing date “corresponds to the day you signed up”, may show one day earlier because of time zones, and falls on the last day of the month when the month is too short.² The state’s data follows that rule. The Veterans Home was charged on the 19th of every month for eight years. A school district billed on the 30th was charged on 29 February in 2020.⁸ The only way Netflix gives to move the date is to cancel and restart on the day you want.²

Why the amount went up

One subscription in the state’s data shows every step. The Veterans Home paid on the 19th of the month (on the 11th from February 2026):⁸

The other two subscriptions in the data that were paying before May 2026 went up in the same month: the Howard R. Young Correctional Institution from $17.99 to $19.99 and a state hospital from $24.99 to $26.99, both in May 2026.⁸ The data does not name the plan behind each amount.

Netflix says it emails you “one month before the billing date on which your price will increase”, and that “once a price change is announced, the new plan prices apply to everyone.” A higher charge can also mean someone in the household upgraded the plan, or that a sign-up or upgrade offer ended.³

Charged after canceling, on an expired card, or twice

After canceling. Netflix says “you or someone who was using your account may have accidentally restarted it”. Its fix: cancel again at netflix.com/cancelplan, then change the password at netflix.com/password with “Sign out of all devices” checked, so nobody can restart it.⁵

On a card that expired. Banks “may automatically update credit or debit card numbers when a new card is issued”, which lets the charge go on.¹ A new card number does not stop a subscription; canceling does.

Twice in one month. Netflix gives two causes: switching to a higher-priced plan, which can bring “a separate prorated amount”, and buying an extra member slot, which is charged separately for the first month.⁴ If neither happened, it asks you to contact it.

Will Netflix give the money back?

Not by default. Netflix’s terms say: “Payments are nonrefundable and there are no refunds or credits for partially used subscription periods.” The same section says Netflix may give a refund or credit at its “sole and absolute discretion”.⁷ In the state’s data there are three Netflix refunds among 328 lines. Each one matches a charge of the same amount to the same office, and came back 1, 5 and 7 days after it.⁸

How to find it and stop it

1. Find the account Check every email address in your household for a Netflix receipt on that date. Signed in, the Payment History page shows the plan and every charge.²
2. Cancel before the next billing date Open Manage your membership, choose Cancel, then Finish Cancellation. Signing out or deleting the app does not cancel. You can keep watching to the end of the period you paid for.⁶
3. If there is no Cancel button Netflix says the account is then paid through a partner: look under Membership on the Account page for the partner’s instructions and cancel with them.⁶
4. If it is not your account, go to your bank Ask your bank to dispute the charge and ask what its deadline is. It depends on the bank, the card network and the reason.

Is this a scam?

The names are real: the Delaware data has 328 of them, paid with the state’s cards.⁸ A real name does not make every charge yours. A family member’s account, an old account still billing a card the bank renewed, or someone who opened an account with your card number all look the same on a statement. If no account you can sign in to shows a payment on that date, treat it as a charge you did not make.

Why this page is on a site about held money

This site records payment companies that hold back money that belongs to someone else. Netflix is not in the incident record; the closest part of this page is the term that a payment is final. Other subscriptions bought in an app store show up as APPLE.COM/BILL or GOOGLE *, and YouTube TV as GOOGLE *YOUTUBE TV; other streaming and news subscriptions as HLU*HULUPLUS, DISNEY PLUS, NYTIMES* and GAN*NEWSPAPER SUB. Other lines are in the table of statement names.

Sources

1. Netflix Help Center, "Unrecognized or unauthorized charges from Netflix": no account, expired card updated by the bank. help.netflix.com. Read on 8 October 2026. Archived copy of 7 October 2026.
2. Netflix Help Center, "How to find your billing date": the day you signed up, one day earlier, last day of short months, Payment History, changing the date. help.netflix.com. Read on 8 October 2026. Archived copy of 7 October 2026.
3. Netflix Help Center, "Why your Netflix price changed": the email one month before, new prices for everyone, upgrades and ended offers. help.netflix.com. Read on 8 October 2026. Archived copy of 7 October 2026.
4. Netflix Help Center, "Charged twice by Netflix": plan upgrades and extra member slots. help.netflix.com. Read on 8 October 2026. Archived copy of 7 October 2026.
5. Netflix Help Center, "Charged after canceling Netflix": restarted accounts, cancelplan, password and Sign out of all devices. help.netflix.com. Read on 8 October 2026. Archived copy of 7 October 2026.
6. Netflix Help Center, "How to cancel Netflix": Manage your membership, Finish Cancellation, payment partners. help.netflix.com. Read on 8 October 2026. Archived copy of 7 October 2026.
7. Netflix, "Netflix Terms of Use" (last updated 10 April 2026), section 2.8 "No Refunds". help.netflix.com. Read on 8 October 2026. Archived copy of 7 October 2026.
8. State of Delaware Open Data, State Employee Credit Card Transactions, fields "merchant", "trans_dt", "dept_name", "div_name" and "merchandise_amt". Lines whose name contains NETFLIX. Queried and counted on 8 October 2026.