A charge from INTUIT *QBOOKS ONLINE on your statement

INTUIT *QBOOKS ONLINE, INTUIT *QUICKBOOKS and the older INTUIT *QB ONLINE are Intuit, the company behind QuickBooks accounting software. Intuit says these charges are "typically for subscription fees or service usage".¹ A QuickBooks Online plan renews by itself at the end of each month or year until it is cancelled.³ The web address printed next to the name, CL.INTUIT.COM, opens Intuit’s charge lookup form.²

What it looks like on a real statement

Intuit’s help page about these charges does not list the names they appear under.¹ The State of Delaware publishes every purchase its employees make on state cards, with the merchant name as the bank received it. When we counted on 5 October 2026, 763 lines had a merchant name starting with INTUIT, from 1 July 2017 to 20 August 2026, from 43 state offices, colleges and school districts.⁶

Delaware’s data shortens the line to the name. Public statements from two other places show the full line. The Consolidated Mosquito Abatement District in California had INTUIT *QUICKBOOKS CL.INTUIT.COM CA for $1,399 on 3 May 2025, which its own ledger calls a "Quickbooks Annual Subscription", and three lines of INTUIT *CHECKS / FORMS CL.INTUIT.COM CA on 2 May 2025, $538.23, $255.04 and $103.50, which the ledger lists as one $896.77 purchase of "Blank checks, envelopes".⁷ The City of Brooksville, Florida, had DEBIT CARD RECURRING PYMT INTUIT *QuickBooks 02-23 CL.INTUIT.COM CA for $1,149 on its February 2026 bank statement.⁸

So a charge for checks can arrive as several lines, and INTUIT *QUICKBOOKS can be a once-a-year charge. 18004INTUIT is Intuit’s phone number, 800-4-INTUIT.⁵ TSheets is the old name of QuickBooks Time: tsheets.com now forwards to QuickBooks’ time tracking page.⁹ We do not know what PROLINE or VP stand for.

The same plan under five names

Do not take a different name for a different charge. Two school accounts in the Delaware data went through the same five names on the same monthly plan:⁶

At Brandywine the amount stayed the same across every switch. Some accounts still get INTUIT *QUICKBOOKS for some charges and INTUIT *QBOOKS ONLINE for others in the same months.⁶ Look for the amount and the day of the month, not for last month’s exact wording.

Why the price goes up once a year

Intuit’s terms say it "may change the price for recurring subscription fees from time to time with notice to you", and that a new price takes effect "at the start of the next subscription period following the date of the price change".³ In the Delaware data, monthly QuickBooks plans at unrelated schools went up once a year in each of the last three years, most often in July or August, each on its own billing day:⁶

Brandywine’s monthly charge went from $99 to $140 in two years, 41% more. The yearly rise goes back further: Brandywine’s and Odyssey’s plans both rose in August 2021, from $70 to $80 and from $40 to $50.⁶ The data does not show the notices Intuit sent.

The same name can also carry yearly charges on top of the monthly plan. Woodbridge School District paid $75 a month and, under the same INTUIT *QBOOKS ONLINE, a charge on 14 March and another on 20 December each year: $410.40 on 14 March 2026 and $1,242 on 20 December 2025.⁶ Intuit’s terms say that for annual plans it sends a reminder with the price 30 to 60 days before the term ends.³

Refunds do happen. The Delaware data has 23 negative Intuit lines, from $10 to $6,685.88; for example, Woodbridge was charged $970 on 14 March 2024 and got $639.31 back on 21 March.⁶ The data does not say why any of them were refunded.

What the terms say about cancelling and refunds

The QuickBooks Online terms say: "You may cancel your subscription at any time (but you may not receive a refund)." A cancellation takes effect "the day after the last day of the current subscription period", you keep using the service until then, and "We do not provide refunds or credits for any cancellations or partial subscription period." Cancelling also does not end what you already owe: it does not "entitle you to any refund".³

Intuit’s return policy gives a 60-day money-back guarantee on QuickBooks Desktop and on annual QuickBooks Online subscriptions. It does not apply to monthly QuickBooks Online plans or to "Subscription renewals".⁵

Two more things in the terms explain a charge you did not expect. If your card details change, Intuit "may participate in programs supported by your card provider to try to update your payment information", and you authorize it to keep billing the updated card.³ And deleting the app does not stop the plan: "removing an Intuit mobile app from your device may not cancel your subscription".³

How to find it and stop it

1. Find the account Use Intuit’s charge lookup with the card or bank account number, the amount and the date. Intuit lists QuickBooks Online, Desktop, Time, Payroll and Checks & Supplies among what it covers, with a note that the form shows charges processed on or after 27 May 2020.¹ Intuit also emails a notice every time a QuickBooks Online fee is billed, so search your email for "Intuit" and the amount.¹ On a work or club card, ask whoever does the books.
2. Cancel the plan Sign in to the Intuit Account Manager, choose Products & billing, then the company name, then Cancel next to the product, and follow the steps until you get a confirmation. A plan bought through the Apple App Store or Google Play is cancelled with them. After cancelling, you can read your data for one year.⁴
3. Ask for the money back For an annual plan within 60 days, use Intuit’s online refund request form or call 800-4-INTUIT (800-446-8848).⁵ For a monthly plan the terms promise no refund, so a refund is Intuit’s choice; write down what you asked for and when.³
4. If nobody you know uses QuickBooks, go to your bank Intuit’s lookup asks why you are looking up the charge, and Intuit’s help page says to use it for a charge you "don’t recognize at all".² If it finds nothing you know, ask your bank to dispute the charge and ask what its deadline is. It depends on the bank, the card network and the reason, and missing it can end your options. Ask for a new card number too.

Is this a scam?

The name is real: these lines are Intuit’s own, and the Delaware data alone has more than seven hundred ordinary charges under them.⁶ That does not make every such charge wanted. If you call about it, use the number on Intuit’s own return policy, 800-446-8848, not one from a search result or an ad.⁵

Why this page is on a site about held money

This site records payment companies that hold back money that belongs to someone else. Intuit is not in the incident record; this page is here so that people searching for a name on a statement find the answer. Intuit also owns Mailchimp, whose plans show up as MAILCHIMP *MISC. Other business tools that bill by themselves are SMK*SURVEYMONKEY, DNH*GODADDY and STAMPS.COM (a monthly fee for printing postage, billed after the month is over). Other lines are in the table of statement names.

Sources

1. QuickBooks Help, "Understand Intuit charges on your credit card or bank statement": what the charges are, email notices, the Find a Charge tool and the products it covers, "charges processed on or after May 27, 2020". quickbooks.intuit.com. Read on 5 October 2026 in the web archive’s copy of 21 June 2026; the page does not load from our server. Archived copy of 21 June 2026.
2. Intuit, "How to look up an Intuit charge on your credit card statement", and the One Intuit Charge Lookup form. cl.intuit.com forwards to the form (checked on 5 October 2026). accountants.intuit.com, accounts.intuit.com/app/oicl. Read on 5 October 2026. Archived copy of the help page, 4 October 2026.
3. Intuit, "Intuit Terms of Service" for QuickBooks Online, US, version 02122026: Payment & Cancellations, Effect of Termination, mobile apps. intuit.com. Read on 5 October 2026. Archived copy of 5 August 2026, same version.
4. QuickBooks Help, "Change or cancel your QuickBooks Online or Intuit Enterprise Suite subscription": steps, app stores, read-only access for one year. quickbooks.intuit.com. Read on 5 October 2026 in the web archive’s copy of 7 July 2026. Archived copy of 7 July 2026.
5. Intuit, "Intuit Return Policy": 60-Day Money Back Guarantee and what it excludes, refund request form, 800-4-INTUIT (800-446-8848). quickbooks.intuit.com. Read on 5 October 2026 in the web archive’s copy of 21 May 2026. Archived copy of 21 May 2026.
6. State of Delaware Open Data, State Employee Credit Card Transactions, fields "merchant", "trans_dt", "dept_name", "div_name" and "merchandise_amt". Lines starting with INTUIT. Queried and counted on 5 October 2026. The examples are Odyssey Charter, Brandywine, Colonial and Woodbridge School Districts.
7. Consolidated Mosquito Abatement District, California, board packet for May 2025: card statement and the district’s purchase ledger, lines of 2 and 3 May 2025. consolidatedmadca.gov (PDF). Read on 5 October 2026. Archived copy of 6 January 2026.
8. City of Brooksville, Florida, agenda for 17 March 2026: bank statement for February 2026, line of 24 February 2026. cityofbrooksville.us (PDF). Read on 5 October 2026. Archived copy of 4 October 2026.
9. www.tsheets.com answered with a permanent redirect to quickbooks.intuit.com/time-tracking/ when we checked on 5 October 2026.