A GRAMMARLY CO* charge on your card: a renewal, a trial that ended, or something you did not buy

The letters after GRAMMARLY on a statement are not a name. They are a reference number, seven letters and digits after CO or CO*. In the card lines of one US state, 123 lines carry one, and those 123 lines hold only 115 different numbers: it is new on almost every charge.³ So last year’s line will not match this year’s, even when it is the same plan, the same amount and the same day. The company that sells the subscription, Grammarly, says on its own help page that this number is what it asks for when you write about a charge.¹

What the state’s card data shows

The State of Delaware publishes every purchase its employees make on state cards. The data has 132 lines with GRAMMARLY in the name, from 12 December 2014 to 22 September 2026, paid by 22 different state units.³ By form:

These are work cards, so the sizes are not necessarily those of a personal plan, and the data does not say what each line paid for. Four things can still be counted.³

• Two amounts dominate. 44 lines are 139.95 (from December 2014 to 21 June 2026) and 44 are 144.00 (from 5 May 2021 to 22 September 2026). The rest are 31.05 to 1,620.00. If your charge is one of these, that does not tell you what it was for.
• The reference is new on every charge. Among the 123 lines with a reference, 115 references are different. The eight repeats are five credits and three charges split in two, described below. One office paid 1,620.00 on 17 June in 2022, 2023, 2024 and 2025, and on 18 June 2026: five payments of the same size on the same day each year, with five different references, the last two with the star.
• A credit carries the reference of the charge it undoes. The five credits are 139.95 the next day (August 2019), 144.00 after 21 days (June to July 2022), 720.00 after 30 days (March to April 2024), 73.29 against a 139.95 charge after 174 days (May to November 2021), and 136.06 against a 139.95 charge after 10 days (October to November 2023). We do not know the reason for any of them.
• One charge can show as two lines. On 6 February in 2022, 2023 and 2024, one office has two lines with the same reference on the same day, 37.08 and 106.92, then 112.95 and 31.05, then 41.34 and 102.66. Each pair adds up to 144.00.

Nothing in the data says SUPERHUMAN: no line has the word, and the last line, on 22 September 2026, still says GRAMMARLY.³ That is the state of those lines, not a promise about yours.

What Grammarly’s own pages say

Grammarly’s terms of service, effective 29 October 2025, are an agreement with “Superhuman Platform Inc., formerly known as Grammarly, Inc.”, and name Stripe as the third-party payments processor.⁵ The same terms say:

• a paid subscription is billed in advance, monthly or annually, and renews for periods of the same length at the then-current fee unless you cancel;
• cancelling keeps the plan until the end of the billing cycle and stops future payments;
• payments are non-refundable and non-cancellable “to the fullest extent permitted by applicable law”, with no refund or credit for a part-used period.⁵

The help pages add what the terms do not say. The reference number on a statement “should look similar to CO5DXT-8GCH, CO*5DXT-8GCH, or 5DXT-8GCH”; the company wants it with the name on the account, the last four digits and expiry date of the card, the charge date and amount, and the PayPal email if the line says PAYPAL.¹ A seven-day free trial is not charged before it ends, but a pending transaction during the trial is “most likely a verification charge” that is replaced by the real charge or removed if you cancel.⁴ A promotional price is valid for one subscription period, and the next renewal is at the standard rate.⁸ A charge on a card that is new and that you did not add may come from the bank updating the card on recurring payments.² If you cancelled and are still billed, the page says to look for a second account made under another email address.⁷ The refund page says: “refunds are issued only if required by law”.⁶ The billing policy says that for a charge made in error, you should send a support request and Grammarly “will review your case”.⁸

What cardholders say they found

The people below wrote on Trustpilot. These are their own accounts, not our findings, and we have not heard Grammarly’s side. Of the newest 200 one-star reviews there, from 27 March 2025 to 23 October 2026, a word search finds “trial” in 32, “cancel” in 53, and charge, bill, took, taken, deduct or debit in 69. This counts words in a sample, not complaints.¹⁰

• A trial that ended. One reviewer, writing in June 2026, says they missed the end of a free trial by two days and were charged 144 €, and that the support chat refunded 84 € and moved them to a 60 € quarterly plan they had not asked for. Another, in February 2026, writes that they were advised a warning would be sent before the trial expired, that it was not, and that 120 pounds were deducted from their credit card.¹⁰
• A free tool used once. A reviewer in February 2026 writes that on 25 December they used the free service to write a cover letter, noticed only in February that 120 pounds had been taken from their credit card on 7 January, and was told by customer service that the subscription would be cancelled as of 7 January with no refund.¹⁰
• Billed after cancelling. A reviewer in November 2025 says they were charged for a full twelve months a year after cancelling, that support admitted the mistake and promised a refund in 2 to 10 business days, and that nothing arrived and the chat later said they had no subscription. Another, in October 2025, says they cancelled by email in June 2024 and were charged a year’s subscription in October 2024; that after they had their bank block further payments, one attempt was declined and the next, a day before they wrote, went through; and that the bank refunded it. A third, in March 2026, writes that their bank told them “they changed the billing code every time so the charge would go through”. The Delaware lines show a new reference on every charge; they say nothing about why, or about disputes.¹⁰³
• An amount they did not recognize. A parent writes, in February 2026, of a 65 dollar charge for a plan their minor daughter “apparently uses”. Another reviewer, in March 2026, writes of $630 made of five charges of $119.96 and one of $29.99, which they were disputing with their bank.¹⁰

How to find out which one it is, and get the money back

1. Read the line GRAMMARLY CO or CO* and seven letters and digits is the reference number, and it will not repeat. A hyphen or no hyphen, a star or no star, does not make it a different company: both forms were in use at the same time. PAYPAL *GRAMMARLY means the plan was paid through PayPal, so look in PayPal first.
2. Find the account Search every inbox for “Grammarly” and “Superhuman”, receipts and renewal notices included. Grammarly’s page says to reset the password at the address you find, and has a lookup form for a paid account you cannot find (Which account am I being billed for?).⁷ Ask the people who use your card, and any child who has a free account.
3. If it was a trial Look at the trial’s end date and the queued plan on the account’s Subscription page, which Grammarly says shows the next billing date.⁸ A pending small amount during a trial is, by Grammarly’s page, a verification charge.⁴
4. If you cancelled and it came anyway Look for a second account, under another address or a mistyped one.⁷ Keep the date of your cancellation and any confirmation. If neither turns it up, Grammarly’s page has a form to locate a paid account.
5. If it is not yours at all Write to Grammarly with the reference number, your name, the last four digits and expiry date of the card, the date and the amount, as its page lists them. The same page says it can cancel the subscription at once and block any further charges to your card or PayPal account.¹²
6. If that does not settle it Send your card company a written dispute with your name, address, account number and what the mistake is, so that it reaches them within 60 days after the first bill with the error was sent. The company must acknowledge it in writing within 30 days and resolve it within 90, and you may withhold the disputed amount while it does.⁹ Say in it what you tried with Grammarly, with dates. A debit card has its own rules, which are the bank’s to explain.

Is this a scam?

The name is real: public bodies in one state have paid it on 132 lines across twelve years.³ A line with a reference number that you cannot match to an account is a reason to ask Grammarly and your card company, not a reason to keep paying. A reference number alone proves nothing about whose card it was.

Why this page is on a site about held money

This site records payment companies that hold back money that belongs to someone else. Grammarly is not in the incident record. This page is here because the statement line has no name to search for, and because Grammarly’s terms name Stripe as its payments processor; Stripe’s side is on the page for Stripe. Other software that renews by itself is under OPENAI *CHATGPT SUBSCR, CANVA*, ADOBE *ADOBE, DROPBOX and NORTON *AP; for a student-software subscription with a federal case behind it, see CHEGG ORDER; for a course marketplace that refunds courses but not subscriptions, see UDEMY ONLINE COURSES. Other lines are in the table of statement names.

Sources

1. Grammarly Support, “Why am I seeing multiple charges on my statement?”: the reference number and its examples, and what to send. support.grammarly.com (archive). Last edited by Grammarly on 23 October 2025. Read on 24 October 2026.
2. Grammarly Support, “I’m seeing charges that I did not authorize”: cancelling and blocking, the contact for fraud, the new-card note, and the “Grammarly or Superhuman” wording. support.grammarly.com (archive). Last edited on 29 October 2025. Read on 24 October 2026.
3. State of Delaware Open Data, State Employee Credit Card Transactions, fields "merchant", "trans_dt", "merchandise_amt" and "dept_name". Lines whose name contains GRAMMARLY. Queried and counted on 24 October 2026: 132 lines, 22 paying offices; 123 with a reference; 0 lines with SUPERHUMAN in the name.
4. Grammarly Support, “Why was I charged during a free trial?”: the seven-day trial and the verification charge. support.grammarly.com. Last edited on 24 October 2025. Read on 24 October 2026; no archived copy was made.
5. Grammarly, Terms of Service, effective 29 October 2025: the party, “Superhuman Platform Inc., formerly known as Grammarly, Inc.”; 8.1 billing in advance; 8.4 Stripe as processor; 8.8 cancellation; 8.10 no refunds. grammarly.com (archive). Read on 24 October 2026.
6. Grammarly Support, “Can I get a refund?”. support.grammarly.com. Last edited on 27 October 2025. Read on 24 October 2026; no archived copy was made.
7. Grammarly Support, “Which account am I being billed for?” and “Why am I getting billed after I canceled?”: searching for the two names, resetting the password, the lookup form, a second account. support.grammarly.com and support.grammarly.com. Last edited on 29 October 2025. Read on 24 October 2026; no archived copy was made.
8. Grammarly Support, “Subscriptions Billing Policy”: automatic renewal at the standard rate, payments made in error, promotional offers (support.grammarly.com, archive; last edited on 7 April 2026); and “How am I charged for my subscription?”, billing at the start of each cycle on the purchase date (support.grammarly.com; last edited on 27 October 2025). Read on 24 October 2026.
9. Federal Trade Commission, “Disputing Credit Card Charges”: how to write to the card issuer, the 60-day, 30-day and 90-day periods, and withholding the disputed amount. consumer.ftc.gov. Read on 24 October 2026.
10. Trustpilot reviews of Grammarly, each the writer’s own account: June 2026 (trustpilot.com); February 2026 (trustpilot.com, trustpilot.com and trustpilot.com); March 2026 (trustpilot.com and trustpilot.com); November 2025 (trustpilot.com); October 2025 (trustpilot.com). The word counts are from the newest 200 one-star reviews, read in a web browser on 24 October 2026; the page showed 10,483 reviews in all. Trustpilot pages cannot be archived, so no copies were made.