The incident record, page 3 of 10

Entries HF-2026-1586 to HF-2026-1387, newest first, out of 1986 cases of a payment account being closed with funds still inside it. The criteria for inclusion are set out on the first page.

HF-2026-1586 · PaddleFiled 2026-10-13

Amount held: Not stated (No amount given)
Held since: March 2026; the review gives 31 March 2026 as the date of experience
Hold period stated by the processor: 90 days
Current status: HELD — Held at the time of the review. No update on the page when read on 13 October 2026.
Merchant: Not stated, United States, per the reviewer’s Trustpilot profile. Reported by: A seller on Paddle, Trustpilot review of 1 April 2026.
Account as given: The reviewer says that after Paddle approved their site and documents and they moved their payments to it, Paddle shut the account down with no notice and held the funds in it "for 90 days" without saying which policy was violated.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1585 · PaddleFiled 2026-10-13

Amount held: $300 (stated as "around $300")
Held since: 24 March 2026, the date the reviewer says the closure email arrived
Hold period stated by the processor: 60 days
Current status: HELD — Held at the time of the review. No update on the page when read on 13 October 2026.
Merchant: Not stated, Türkiye, per the reviewer’s Trustpilot profile. Reported by: A seller about two weeks into using Paddle, Trustpilot review of 24 March 2026.
Account as given: The reviewer says Paddle verified the account and let them process payments for about two weeks, then closed it citing its terms of service without a specific reason once the balance reached around $300, and placed a 60-day hold on the funds. The same reviewer posted a second review the same day.
Verification: Taken from a source published by the person it happened to — source · same account posted again
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1584 · PaddleFiled 2026-10-13

Amount held: Not stated (No amount given)
Held since: February 2026; the review gives 17 February 2026 as the date of experience
Hold period stated by the processor: 180 days
Current status: HELD — Held at the time of the review. No update on the page when read on 13 October 2026.
Merchant: Seller of web templates and digital design assets, as they state, Morocco, per the reviewer’s Trustpilot profile. Reported by: A seller of web templates and digital design assets, Trustpilot review of 17 February 2026.
Account as given: The reviewer says Paddle closed the account without a detailed explanation of the alleged violation and placed their payouts on hold for 180 days because of "risk exposure", and that they had asked the risk team for a review.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1583 · PaddleFiled 2026-10-13

Amount held: Not stated (No amount given)
Held since: February 2026; the review gives 14 February 2026 as the date of experience
Hold period stated by the processor: 180 days
Current status: HELD — Held at the time of the review. No update on the page when read on 13 October 2026.
Merchant: Not stated, Georgia, per the reviewer’s Trustpilot profile. Reported by: A business using Paddle as its payment processor, Trustpilot review of 13 February 2026 (three stars).
Account as given: In an otherwise mixed review, the reviewer says Paddle shut down the account without notice, "froze amount on my balance for 180 days" and left them unable to see the account’s data.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1582 · PaddleFiled 2026-10-13

Amount held: Not stated (No amount given)
Held since: About June 2025 or earlier; the review of 4 December 2025 says the payout had been held "for more than 180 days"
Hold period stated by the processor: Not stated; the reviewer says it is "far beyond the promised release timeline"
Current status: HELD — Held at the time of the review. No update on the page when read on 13 October 2026.
Merchant: Not stated, United States, per the reviewer’s Trustpilot profile. Reported by: A business on Paddle, Trustpilot review of 4 December 2025.
Account as given: The reviewer says their payout had been held for more than 180 days, beyond the release timeline Paddle had promised, and that their follow-ups went unanswered.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1581 · PaddleFiled 2026-10-13

Amount held: Not stated (No amount given)
Held since: About March or April 2025; the review of 9 October 2025 says 180 days and "more than 10 extra days" had passed since the suspension
Hold period stated by the processor: 180 days
Current status: HELD — Not received more than 10 days after the 180 days, per the review. No update on the page when read on 13 October 2026.
Merchant: Not stated, Morocco, per the reviewer’s Trustpilot profile. Reported by: A seller on Paddle, Trustpilot review of 9 October 2025.
Account as given: The reviewer says Paddle suspended the account with no clear reason, and that after waiting 180 days and more than ten days beyond, they had still not received their payout.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1580 · PaddleFiled 2026-10-13

Amount held: Not stated (stated as "Over €20,000" of settlement funds withheld; not converted to dollars)
Held since: 13 August 2025, when the business says Paddle terminated the account
Hold period stated by the processor: 180 days, then withheld outright from 11 December 2025, per the reviewer
Current status: HELD — Withheld as of the review of 14 January 2026. No update on the page when read on 13 October 2026.
Merchant: Online education business, Czech Republic, per the reviewer’s Trustpilot profile. Reported by: An online education business, Trustpilot review of 14 January 2026.
Account as given: The business says it processed through Paddle from July to mid-August 2025 with almost no disputes, and that on 13 August Paddle terminated the account, called it "high risk" and said the remaining balance would be held for 180 days. It says that on 11 December Paddle reversed this: it would withhold all pending payouts, refund past customers, including for services already delivered, and seek repayment of any deficit, citing "fraudulent, unlawful or illegal activity" without examples. It puts the withheld settlement funds at over €20,000. The same business posted a second review the same day.
Verification: Taken from a source published by the person it happened to — source · same account posted again
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1579 · PaddleFiled 2026-10-13

Amount held: $11,000 (stated as "over $11000")
Held since: About June 2024 or earlier; the review of 8 December 2024 says the funds had been held "for over six months"
Hold period stated by the processor: 6 months, per the reviewer
Current status: HELD — Not released after the six months, per the review. No update on the page when read on 13 October 2026.
Merchant: Not stated, Türkiye, per the reviewer’s Trustpilot profile. Reported by: A business on Paddle, Trustpilot review of 8 December 2024.
Account as given: The business says Paddle suspended its account and had held over $11,000 for more than six months, that the six-month holding period had passed with no refunds or disputes "in months", and that its questions were answered with "this decision is final".
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1578 · PaddleFiled 2026-10-13

Amount held: $2,000 (stated as earning "$2,000" before the closure)
Held since: About June 2024; the review says the 180 days had already passed by December 2024
Hold period stated by the processor: 180 days
Current status: HELD — Not released after the 180 days, per the review of 4 December 2024. In the update the reviewer quotes Paddle: "unfortunately not enough risk has been mitigated at this time to release your account’s payout". No later update on the page when read on 13 October 2026.
Merchant: Startup; the reviewer cites over 1,000 reviews of their business on Trustpilot, Morocco, per the reviewer’s Trustpilot profile. Reported by: A startup founder, Trustpilot review of 4 December 2024, updated 14 December 2024.
Account as given: The reviewer says Paddle closed the account after they earned $2,000, saying it no longer supported their business and would hold the funds for 180 days, and that the money had not been released after the 180 days. The same reviewer posted a shorter review with the same account on 4 December 2024.
Verification: Taken from a source published by the person it happened to — source · same account posted again
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520). The same account, in nearly the same words, is a Capterra review of 5 December 2024 (“Paddle will destroy your Sass!”), read on 27 October 2026 in the web archive’s copy of 18 January 2025: https://web.archive.org/web/20250118101055if_/https://www.capterra.com/p/173382/Paddle/reviews/

HF-2026-1577 · PaddleFiled 2026-10-13

Amount held: $4,000 (stated as "over $4,000")
Held since: April 2024; the review gives 16 April 2024 as the date of experience
Hold period stated by the processor: None given
Current status: HELD — Reported as not paid out at the time of the review. No update on the page when read on 13 October 2026.
Merchant: Not stated, Türkiye, per the reviewer’s Trustpilot profile. Reported by: A seller on Paddle, Trustpilot review of 16 April 2024.
Account as given: The reviewer says they have over $4,000 in their Paddle account that Paddle will not send to their bank account, that Paddle closed the account, and that more than 20 emails went unanswered.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1576 · PaddleFiled 2026-10-13

Amount held: Not stated (No amount given)
Held since: 31 March 2023, when the reviewer says the account was limited
Hold period stated by the processor: 180 days, extended by 180 days for each chargeback, per the email the reviewer quotes
Current status: HELD — The reviewer quotes a later email from Paddle’s risk team saying it was "unable to release the final balance due to the inconsistencies that were found" and that "the decision on this matter is final". No reply since, as of the review. No update on the page when read on 13 October 2026.
Merchant: Hosting business, as they describe, Romania, per the reviewer’s Trustpilot profile. Reported by: A hosting business, Trustpilot review of 14 January 2024.
Account as given: The business says Paddle limited the account on 31 March 2023, asked for information, and then closed it "effective immediately" because of the "level of associated risk". It quotes the email: Paddle was "mandated to hold any payouts that haven’t already been released to you yet for a period of 180 days", with each chargeback adding another 180 days. It says that after waiting 180 days it asked for the balance and was refused.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1575 · PaddleFiled 2026-10-13

Amount held: $27,666 (stated as $18,466 of October proceeds plus $9,200 collected from 1 to 16 November 2022, "$27,666" in total)
Held since: 9 November 2022, the date of Paddle’s letter as the reviewer gives it
Hold period stated by the processor: None given in the review
Current status: HELD — Reported as withheld about three weeks after the notice, at the time of the review. No update on the page when read on 13 October 2026.
Merchant: Online service with recurring payments; the reviewer says Paddle’s guidelines exclude social networking sites, Poland, per the reviewer’s Trustpilot profile. Reported by: A company that had used Paddle for almost two years, Trustpilot review of 2 December 2022.
Account as given: The company says Paddle told it on 9 November 2022 that it would no longer work with it, without a reason, and disconnected it a week later; it believes the reason was a new rule against social networking sites. It says Paddle withheld $18,466, which was due to be paid to its bank by 15 November 2022, and $9,200 collected from 1 to 16 November, and that it could not pay staff and suppliers. It argues $9,200 alone would cover more than a year of refunds at its average of $1,400 a month.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1574 · PaddleFiled 2026-10-13

Amount held: $2,100 (stated as "my $2100")
Held since: October 2021 or earlier; the review of 28 October 2022 says the money had been held "for more than a year"
Hold period stated by the processor: None given
Current status: HELD — Reported as held, with no response, at the time of the review. No update on the page when read on 13 October 2026.
Merchant: Not stated; the reviewer addresses "developers and sellers", Bangladesh, per the reviewer’s Trustpilot profile. Reported by: A seller on Paddle, Trustpilot review of 28 October 2022.
Account as given: The reviewer says Paddle terminated the account and held $2,100 for more than a year without responding.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1573 · PaddleFiled 2026-10-13

Amount held: $600 (stated as "my $600")
Held since: November 2021
Hold period stated by the processor: 6 months, per the reviewer
Current status: HELD — Reported as held at the time of the review. No update on the page when read on 13 October 2026.
Merchant: Software seller; the reviewer addresses "developers and sellers", United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A seller on Paddle, Trustpilot review of 12 November 2021.
Account as given: The reviewer says Paddle terminated the account after they posted a negative Trustpilot review, and held $600 for six months. They quote Paddle’s notice as saying it had "identified an issue with verifying you during the onboarding process" and that the account "will be terminated with immediate effect", and say Paddle did not answer their emails. The link between the review and the closure is the reviewer’s own reading.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1572 · PaddleFiled 2026-10-13

Amount held: Not stated (No amount given)
Held since: Not dated; the review of 17 June 2021 describes two account locks, the second "a few months" after the first
Hold period stated by the processor: Release promised for 12 June 2021, per the reviewer
Current status: HELD — Not received as of the review of 17 June 2021, five days after the promised date. No update on the page when read on 13 October 2026.
Merchant: Affiliate seller of a product, as they describe, Bangladesh, per the reviewer’s Trustpilot profile. Reported by: A seller earning affiliate commissions, Trustpilot review of 17 June 2021.
Account as given: The reviewer says Paddle locked the account, which had money in it, until they verified their ID, then a few months later locked it again and withheld the funds without telling them; they noticed when a month’s affiliate commissions did not arrive. They say Paddle told them they were selling a product against its policy and that it would close the account and release the funds on 12 June 2021, and that they had not received them or any reply since.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1571 · PaddleFiled 2026-10-13

Amount held: Not stated (No amount given)
Held since: About January 2018; the review of 23 May 2018 says they had been asking for the funds every day "from the day 90 to 120"
Hold period stated by the processor: 90 days
Current status: HELD — Not released as of the review of 23 May 2018. No update on the page when read on 13 October 2026.
Merchant: Not stated, Spain, per the reviewer’s Trustpilot profile. Reported by: A business that had just added Paddle to its website, Trustpilot review of 23 May 2018.
Account as given: The reviewer says they asked Paddle whether their business was acceptable before integrating it, and that after one day of processing Paddle cancelled the account saying the business "was finally not okay". They say the funds were held "in theory for 90 days" and had not been released by day 120.
Verification: Taken from a source published by the person it happened to — source · same account posted again
Read in a web browser on 13 October 2026. The web archive could not save Trustpilot pages that day (520). The same account, in nearly the same words, is a Capterra review of the same day (“Account disabled, fund lost”), read on 27 October 2026 in the web archive’s copy of 18 January 2025.

HF-2026-1570 · GumroadFiled 2026-10-12

Amount held: $225 (stated as "$225")
Held since: About December 2020; the first version of the review says Gumroad had held the money "for over one month"
Hold period stated by the processor: None given; the reviewer says they expected to be paid a week after each week’s sales
Current status: RELEASED — The reviewer’s final update on the same review, shown on the page as updated 19 January 2021, says "finally the money has hit my bank account". They say support told them the delay was an issue with Stripe, which made the payout.
Merchant: Seller of a digital course, as they state, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A seller of a digital course, Trustpilot review first posted 13 January 2021.
Account as given: The reviewer says they were waiting for $225 that Gumroad had held for over a month, though they expected payment a week after each week’s sales. They say that after several emails and chasing on Twitter, support explained it was an issue with Stripe, and that the money then reached their bank.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1569 · GumroadFiled 2026-10-12

Amount held: $500 (stated as "more than $500" earned)
Held since: May 2026; the review gives 1 May 2026 as the date of experience
Hold period stated by the processor: None; the reviewer says they were told the account was under review
Current status: HELD — Still being skipped as of the review of 9 September 2026. No update on the page when read on 12 October 2026.
Merchant: Not stated, Germany, per the reviewer’s Trustpilot profile. Reported by: A seller on Gumroad for three months, Trustpilot review of 9 September 2026.
Account as given: The reviewer says that after three months on the platform and more than $500 earned, Gumroad told them their account was under review and refused to transfer the money, and that their payout had been skipped around eight times with no explanation.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1568 · GumroadFiled 2026-10-12

Amount held: $6,457.65 (stated as "approximately $6,457.65 in total funds at issue": four payouts of 4, 11, 18 and 25 August 2026 totalling ৳522,970.16 BDT that the reviewer says were marked processed but never reached their bank, and "approximately $900 remaining balance")
Held since: August 2026; the account was suspended after the reviewer reported the missing payouts
Hold period stated by the processor: None given; the reviewer says they were told the partner bank required Form C and a declaration form
Current status: HELD — Unpaid as of the review of 30 August 2026. No update on the page when read on 12 October 2026.
Merchant: Creator selling on Gumroad, as they state, Bangladesh, per the reviewer’s Trustpilot profile. Reported by: A creator selling on Gumroad, Trustpilot review of 30 August 2026.
Account as given: The reviewer says four weekly payouts in August 2026, totalling ৳522,970.16 BDT, were shown as processed but never reached their bank account, that they also had about $900 in remaining balance, and that Gumroad suspended their account when they reported the missing payouts. They say they were told the partner bank required Form C and a declaration form.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1567 · GumroadFiled 2026-10-12

Amount held: $220 (stated as a "$220 payout")
Held since: The review gives 22 April 2026 as the date of experience and says the account was banned when the reviewer logged in the week before the review
Hold period stated by the processor: None given; the reviewer says there was no email about the ban
Current status: HELD — Held as of the review of 11 July 2026. No update on the page when read on 12 October 2026.
Merchant: Not stated, Albania, per the reviewer’s Trustpilot profile. Reported by: A seller on Gumroad, Trustpilot review of 11 July 2026.
Account as given: The reviewer says they logged in to find their $220 payout had not been processed and that Gumroad had banned their account, with no email about the ban, and that customer service had not replied in a week.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1566 · GumroadFiled 2026-10-12

Amount held: $1,157.75 (stated as "$1,157.75" withheld in total; the reviewer says this includes $733.50 that Gumroad refunded to a customer)
Held since: March 2026; the review gives 31 March 2026 as the date of experience
Hold period stated by the processor: None; the reviewer says support gave "no clear timeline for resolution"
Current status: HELD — Withheld as of the review of 5 April 2026. No update on the page when read on 12 October 2026.
Merchant: Seller of digital products, as they state, Egypt, per the reviewer’s Trustpilot profile. Reported by: A seller of digital products, Trustpilot review of 5 April 2026.
Account as given: The reviewer says Gumroad flagged their account with a "HIGH iffy Fraud score" and paused payouts for the second time, after support had found no fraud the first time, and refunded $733.50 to a customer without consulting them and without a chargeback. They say Gumroad is withholding $1,157.75 in total and has given no timeline.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1565 · GumroadFiled 2026-10-12

Amount held: $200 (stated as "the remaining $200"; the reviewer says $800 of the same payout was paid)
Held since: About December 2024; the review says "like a year back" and gives 31 December 2024 as the date of experience
Hold period stated by the processor: None given
Current status: HELD — The reviewer says the $200 had still not been paid when they wrote on 22 December 2025, and that they had filed a court case. No update on the page when read on 12 October 2026.
Merchant: Not stated; the reviewer mentions clients, India, per the reviewer’s Trustpilot profile. Reported by: A seller paid through Gumroad, Trustpilot review of 22 December 2025.
Account as given: The reviewer says Gumroad paid them $800 but kept the remaining $200 "like a year back", after they asked for their payout, and that the $200 was not returned to their clients either. They say they filed a court case over it.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1564 · GumroadFiled 2026-10-12

Amount held: $250 (stated as "over $250" in the balance)
Held since: June 2025; the review gives 1 June 2025 as the date of experience
Hold period stated by the processor: None given; the reviewer says the account was suspended without an email or warning
Current status: HELD — Unpaid as of the review of 20 June 2025. No update on the page when read on 12 October 2026.
Merchant: Seller of digital products with resale rights (PLR/MRR), as they state, Morocco, per the reviewer’s Trustpilot profile. Reported by: A seller of digital products with resale rights, Trustpilot review of 20 June 2025.
Account as given: The reviewer says Gumroad suspended their account without any email or warning while they had over $250 in their balance, that they had not received the payout, and that more than 10 emails to support got no reply.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1563 · GumroadFiled 2026-10-12

Amount held: $50 (stated as "approximately $50")
Held since: July 2024; the review gives 9 July 2024 as the date of experience
Hold period stated by the processor: None given
Current status: HELD — Unpaid as of the review of 30 July 2024. No update on the page when read on 12 October 2026.
Merchant: Not stated, Iraq, per the reviewer’s Trustpilot profile. Reported by: A seller on Gumroad, Trustpilot review of 30 July 2024.
Account as given: The reviewer says Gumroad kept their earnings, "approximately $50", and disabled their account.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1562 · Lemon SqueezyFiled 2026-10-12

Amount held: Not stated (no amount given; the reviewer says the payout amount showed $0.00)
Held since: June 2022, before the first payout
Hold period stated by the processor: First payout moved from 17 June to 24 June, then to 14 July 2022
Current status: HELD — Unpaid as of the review of 24 June 2022. Lemon Squeezy replied on the page on 24 March 2023 that it pays thousands of merchants and gave its support email; the reply does not say whether this payout was made. No update from the reviewer.
Merchant: Seller of digital products, as they state, India, per the reviewer’s Trustpilot profile. Reported by: A new seller of digital products, Trustpilot review of 24 June 2022.
Account as given: The reviewer says their first payout, due on 17 June, was moved that day to 24 June, and on 24 June moved again to 14 July, with the payout amount showing $0.00. They say support had not replied in 7 to 8 days.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1561 · Lemon SqueezyFiled 2026-10-12

Amount held: Not stated (no amount given)
Held since: September 2024, after a chargeback; the review is dated 17 September 2024
Hold period stated by the processor: A month; the reviewer says the funds were held until 18 October
Current status: HELD — Held as of the review of 17 September 2024, with release due on 18 October. No later update on the page when read on 12 October 2026.
Merchant: Seller of a digital product delivered by email link, as they state, United States, per the reviewer’s Trustpilot profile. Reported by: A seller of a digital product, Trustpilot review of 17 September 2024.
Account as given: The reviewer says a buyer who never got the download link filed a chargeback, and that after they sent Lemon Squeezy a screenshot of their conversation with the buyer, it froze the store and said it would not pay out their sales for a month. They say the funds were held "until Oct 18th".
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1560 · Lemon SqueezyFiled 2026-10-12

Amount held: Not stated (stated as "More than 20k", with no currency given)
Held since: 26 December 2023: the reviewer says the account "became inaccessible" that morning
Hold period stated by the processor: None; support said it was the partner and it could do nothing
Current status: HELD — Unpaid as of the review of 26 December 2023. No later update on the page when read on 12 October 2026.
Merchant: Not stated, Spain, per the reviewer’s Trustpilot profile. Reported by: A seller, Trustpilot review of 26 December 2023.
Account as given: The reviewer says their account became inaccessible and more than 20k they had earned was not paid. They say support told them "sorry, it's our partner. We can't do anything."
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1559 · Lemon SqueezyFiled 2026-10-12

Amount held: $6,000 (stated as "over 6 thousand dollars")
Held since: December 2023 or earlier; the review is dated 20 December 2023
Hold period stated by the processor: None given
Current status: HELD — Unpaid as of the review of 20 December 2023. No later update on the page when read on 12 October 2026.
Merchant: Seller of their own products, as they state, Germany, per the reviewer’s Trustpilot profile. Reported by: A seller of their own products, Trustpilot review of 20 December 2023.
Account as given: The reviewer says Lemon Squeezy blocked their account, with no chargebacks or customer objections, and did not pay them over 6 thousand dollars. They say that when they wrote about it in the company’s chat, their chat account was blocked and the comment deleted.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1558 · Lemon SqueezyFiled 2026-10-12

Amount held: $2,000 (stated as "$2,000")
Held since: The review gives 7 November 2024 as the date of experience; the text, posted 7 December 2024, says "It's been 2 weeks"
Hold period stated by the processor: None; the reviewer says nobody answered
Current status: HELD — Unpaid as of the review of 7 December 2024. No later update on the page when read on 12 October 2026.
Merchant: Not stated, Austria, per the reviewer’s Trustpilot profile. Reported by: A seller paid by customers through Lemon Squeezy, Trustpilot review of 7 December 2024.
Account as given: The reviewer says they had $2,000 in their Lemon Squeezy account that they could not pay out "because their website is down", and that many emails over two weeks got no reply.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1557 · Lemon SqueezyFiled 2026-10-12

Amount held: Not stated (no held amount given; the reviewer gives dashboard revenue of $244.90 and one partial refund of $171.00, and says support called the balance negative $117)
Held since: Not dated; the review gives 31 January 2026 as the date of experience and says no payout was ever made
Hold period stated by the processor: None; support said the balance was negative and refused to pay
Current status: HELD — Unpaid as of the review of 4 February 2026. No later update on the page when read on 12 October 2026.
Merchant: Seller with 4 active paying clients, as they state, United Kingdom, per the reviewer’s Trustpilot profile. Reported by: A seller with four paying clients, Trustpilot review of 4 February 2026.
Account as given: The reviewer says the dashboard showed $244.90 in revenue and they had never received a payout. They say support answered after a week that the balance was negative $117 and refused to pay, which they dispute because the only refund was one partial refund of $171.00. They say Stripe looked into it and told them the problem was on Lemon Squeezy’s side.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1556 · Lemon SqueezyFiled 2026-10-12

Amount held: $421.61 (stated as "421.61 USD", the July payout; the April, May and June payouts also failed, amounts not given)
Held since: 26 March 2026, when the reviewer says their Stripe account went into Restricted status
Hold period stated by the processor: None; the reviewer says Lemon Squeezy never told them
Current status: HELD — Unpaid as of the review of 17 July 2026, which says it will be updated if the case is resolved. No update on the page when read on 12 October 2026.
Merchant: Online store with Lemon Squeezy as merchant of record, as they state, Turkey, per the reviewer’s Trustpilot profile. Reported by: A merchant selling through Lemon Squeezy, Trustpilot review of 17 July 2026.
Account as given: The reviewer says their Stripe account had been Restricted since 26 March 2026, so three payout cycles failed "silently" (April, May, June), and that they found out on 14 July when the July payout of 421.61 USD also failed. They say five support messages in 24 hours got no substantive reply, and that Lemon Squeezy sent no notice in four months.
Verification: Taken from a source published by the person it happened to — source
Read in a web browser on 12 October 2026. The web archive could not save Trustpilot pages that day (520).

HF-2026-1555 · StripeFiled 2026-10-11

Amount held: $24,655.97 (stated as "$24,655.97")
Held since: About September 2023: closed "more than a month" before the complaint of 11 October 2023
Hold period stated by the processor: None; Stripe said the closure decision is final
Current status: HELD — Held as of the complainant’s reply of 16 October 2023. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #20724487 on the Better Business Bureau page for Stripe, Inc., filed 11 October 2023.
Account as given: The complainant says Stripe marked the account for "suspected fraudulent activity" with "0 disputes" since closure.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 183 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1554 · StripeFiled 2026-10-11

Amount held: $3,000 (stated as "the $3k", returned to Stripe by the card issuer after the client withdrew a dispute)
Held since: 16 October 2023: the issuer "sent the $3k back to stripe on October 16th"
Hold period stated by the processor: Until 21 November
Current status: HELD — Held as of the complaint of 25 October 2023. No later update on the page.
Merchant: Service business that processed over 200k with no prior disputes, as it states, Not stated. Reported by: A business owner, complaint #20779594 on the Better Business Bureau page for Stripe, Inc., filed 25 October 2023.
Account as given: The complainant says Stripe treats "a withdrawn dispute" like a contested one, so the money is held "more than a month since they got the funds back".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 182 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1553 · StripeFiled 2026-10-11

Amount held: $5,418.25 (stated as "our $5418.25")
Held since: 1 September 2023: Stripe closed the account and held the funds for 90 days
Hold period stated by the processor: 90 days, to 17 November; then a new review found "elevated risk"
Current status: HELD — Held as of the complainant’s reply of 17 November 2023. No later update on the page.
Merchant: LLC, as it states, Not stated. Reported by: A business owner, complaint #20856288 on the Better Business Bureau page for Stripe, Inc., filed 10 November 2023.
Account as given: The company says "There have been no transactions on the account for 83 days" when Stripe ordered another review.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 182 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1552 · StripeFiled 2026-10-11

Amount held: $2,000 (stated as "nearly $2000")
Held since: Not dated; the complaint was filed on 13 November 2023
Hold period stated by the processor: Until the end of a reserve period, per Stripe
Current status: HELD — Held: Stripe wrote on 16 November 2023 that the complainant "must await the conclusion of the reserve period for payout." No later update on the page.
Merchant: Business invoicing through Zipbooks for 10 years, as they state, Not stated. Reported by: A business owner, complaint #20866663 on the Better Business Bureau page for Stripe, Inc., filed 13 November 2023.
Account as given: The complainant says Stripe is "harassing me about my website and social media page" after years as a customer.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 181 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1551 · StripeFiled 2026-10-11

Amount held: $1,300 (stated as "$1,300 plus dollars")
Held since: Not dated; the account was frozen after two weeks of processing, before the complaint of 14 November 2023
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 14 November 2023. No later update on the page.
Merchant: Sole-proprietor building inspector, as they state, Not stated. Reported by: A business owner, complaint #20867315 on the Better Business Bureau page for Stripe, Inc., filed 14 November 2023.
Account as given: The inspector says Stripe processed cards "for 2 weeks even saying that my account was approving" and then froze the account.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 181 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1550 · StripeFiled 2026-10-11

Amount held: $236.74 (stated as "the $236.74 balance"; a complaint filed earlier by the business partner (#20751753) concerns the same balance)
Held since: October 2022: the account "was closed in October 2022"
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complaint of 14 November 2023. No later update on the page.
Merchant: LLC, as the owner states, Not stated. Reported by: A business owner, complaint #20867902 on the Better Business Bureau page for Stripe, Inc., filed 14 November 2023.
Account as given: The owner says Stripe should have paid the balance "after the 120 day waiting period", and a year later it has not.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 181 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1549 · StripeFiled 2026-10-11

Amount held: $2,700 (stated as "$2700"; the complainant says Stripe also tried to withdraw $6000 from the bank account)
Held since: About September 2023: "more than two months" at the complaint of 14 November 2023
Hold period stated by the processor: None; Stripe said the customer would be refunded
Current status: HELD — Held as of the complaint of 14 November 2023. No later update on the page.
Merchant: Business on Stripe for three years, as they state, Not stated. Reported by: A business owner, complaint #20869331 on the Better Business Bureau page for Stripe, Inc., filed 14 November 2023.
Account as given: The complainant says Stripe "promised me they would refund my customer, but my customer states that no refund has been applied."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 181 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1548 · StripeFiled 2026-10-11

Amount held: $30,000 (stated as "at least $30,000"; the complainant says an intruder had already taken $15,000)
Held since: October 2023: the account was locked after a fraudulent login from "October 2"
Hold period stated by the processor: No deadline given
Current status: HELD — Held as of the complaint of 16 November 2023. No later update on the page.
Merchant: Business whose account was taken over in October 2023, as it states, Not stated. Reported by: A business owner, complaint #20879878 on the Better Business Bureau page for Stripe, Inc., filed 16 November 2023.
Account as given: The owner says that after the intrusion "Stripe put a strict hold on the account" and no money has reached the bank "for over a month and a half".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 181 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1547 · StripeFiled 2026-10-11

Amount held: $850 (stated as "a invoice of $850 Dollars")
Held since: Not dated; the complaint was filed on 16 November 2023
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 20 November 2023. No later update on the page.
Merchant: LLC, as it states, Not stated. Reported by: A business owner, complaint #20880124 on the Better Business Bureau page for Stripe, Inc., filed 16 November 2023.
Account as given: The complainant says Stripe keeps "asking for more information that I don't have."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 181 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1546 · StripeFiled 2026-10-11

Amount held: $1,956.16 (stated as "the $1956.16")
Held since: 7 July 2023: the account was marked as a "high risk" account
Hold period stated by the processor: 120 days; payouts "will be released on November 04, 2023"
Current status: HELD — Held as of the complainant’s reply of 21 November 2023. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #20896158 on the Better Business Bureau page for Stripe, Inc., filed 20 November 2023.
Account as given: The complainant says they had to take a loan, and "Now it is November 20 2023, way past the promised time".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 181 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1545 · StripeFiled 2026-10-11

Amount held: $4,000 (stated as "the $4000+")
Held since: 9 October 2023: Stripe flagged unauthorized charges "On 10/9/23"
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complainant’s reply of 1 December 2023; Stripe said it could not find the complainant authorized on the account. No later update on the page.
Merchant: Online LLC sending invoices since July 2023, as it states, Not stated. Reported by: A business owner, complaint #20907398 on the Better Business Bureau page for Stripe, Inc., filed 22 November 2023.
Account as given: The complainant says Stripe told them "funds will be held in reserve for 120 days" and "these process restrictions are firm."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 180 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1544 · StripeFiled 2026-10-11

Amount held: $8,821 (stated as "$8821", also given in rupees)
Held since: About mid-November 2023: payouts had been paused "beyond a week" at the complaint of 26 November 2023
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complaint of 26 November 2023. No later update on the page.
Merchant: Web development business; Stripe replied that the complainant is served by a non-US entity, outside the scope of BBB, Not stated. Reported by: A business owner, complaint #20917826 on the Better Business Bureau page for Stripe, Inc., filed 26 November 2023.
Account as given: The founder asks Stripe to refund the customers instead: "We dont the money, just refund it to the customers."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 180 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1543 · StripeFiled 2026-10-11

Amount held: $182.52 (stated as "payment of $182.52")
Held since: 8 November 2023: the first and only day of use was "November 8, 2023"
Hold period stated by the processor: A payout date that keeps changing
Current status: UNKNOWN — The complainant called the outcome "satisfactory" on 7 December 2023 without saying whether the money was paid. No later update on the page.
Merchant: Self-employed hairstylist, as they state, Not stated. Reported by: A business owner, complaint #20937111 on the Better Business Bureau page for Stripe, Inc., filed 30 November 2023.
Account as given: The stylist says "It has been 22 days and i have still not received my funds."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 179 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1542 · StripeFiled 2026-10-11

Amount held: $2,829.14 (stated as "$2829.14" shown "on the way to bank"; the complainant also gives "about $4400", "$4500" and later "$2100", and Stripe says $791.96 sits in a reserve until 5 January)
Held since: Not dated; the account was closed before the complaint of 7 December 2023
Hold period stated by the processor: Reserve until 5 January, per Stripe
Current status: HELD — Held as of the complainant’s reply of 13 December 2023. No later update on the page.
Merchant: Online store selling its own brand, as they state, Not stated. Reported by: A business owner, complaint #20971312 on the Better Business Bureau page for Stripe, Inc., filed 7 December 2023.
Account as given: The complainant says Stripe told them "that they will not pay me out" and moves the payout date every day.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 177 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1541 · StripeFiled 2026-10-11

Amount held: $5,906.32 (stated as "$5906.32")
Held since: Not dated; the problems had lasted "several months" by the complaint of 7 December 2023
Hold period stated by the processor: Refund dates of 4 November and 1 December, not met
Current status: HELD — Held as of the complaint of 7 December 2023. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #20976889 on the Better Business Bureau page for Stripe, Inc., filed 7 December 2023.
Account as given: The complainant says Stripe gave "inconsistent information about refunding money to my customers" and that "every month my payout date changes".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 177 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1540 · StripeFiled 2026-10-11

Amount held: $6,000 (stated as "approximately $6k-7k", still growing; recorded at the lower figure)
Held since: 16 November 2023: "My last payout was November 16, 2023"
Hold period stated by the processor: An expected deposit date that moves back each day
Current status: HELD — Held as of the complaint of 14 December 2023. No later update on the page.
Merchant: Physician taking patient payments through an electronic medical record, as they state, Not stated. Reported by: A business owner, complaint #21008047 on the Better Business Bureau page for Stripe, Inc., filed 14 December 2023.
Account as given: The physician says Stripe "is still collecting my patients' money, but is not sending payouts to me".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 176 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1539 · StripeFiled 2026-10-11

Amount held: $2,000 (stated as "They are holding $2000 from me")
Held since: May 2022: Stripe "put a hold on my account since may 2022"
Hold period stated by the processor: Until the account name matches the bank records
Current status: HELD — Held as of the complainant’s reply of 19 December 2023. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21010220 on the Better Business Bureau page for Stripe, Inc., filed 14 December 2023.
Account as given: The complainant says Stripe "continue to say they cannot verify my account. Stating my name doesnt match."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 176 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1538 · StripeFiled 2026-10-11

Amount held: $9,772.50 (stated as "$9,772.50", one invoice paid the same day)
Held since: 8 August 2023: "08/08/2023 Stripe closed my account without explanation"
Hold period stated by the processor: A 120-day reserve, then paid out "automatically", per the Stripe message quoted
Current status: UNKNOWN — The complainant called the outcome "satisfactory" on 20 December 2023 without saying whether the money was paid. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21016223 on the Better Business Bureau page for Stripe, Inc., filed 17 December 2023.
Account as given: The complainant quotes Stripe that reserved funds "will automatically be paid out to the bank account on record", and says they were not paid after 120 days.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 176 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1537 · StripeFiled 2026-10-11

Amount held: $114,000 (stated as "over $114,000")
Held since: August 2023: the account "was terminated in august of 2023"
Hold period stated by the processor: 120 days; payout by 16 December 2023
Current status: UNKNOWN — The complainant called the outcome "satisfactory" on 21 December 2023 without saying whether the money was paid. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21027907 on the Better Business Bureau page for Stripe, Inc., filed 19 December 2023.
Account as given: The complainant says that after the 120 days "I am now being told that my funds will NOT be made available to me".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 176 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1536 · StripeFiled 2026-10-11

Amount held: $64,000 (stated as "the remaining $64,000 plus")
Held since: Not dated; Stripe flagged the payments as unauthorized before the complaint of 20 December 2023
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 20 December 2023. No later update on the page.
Merchant: Art tour operator taking bookings through a Squarespace website; Stripe replied that the complainant is served by a non-US entity, outside the scope of BBB, Not stated. Reported by: A business owner, complaint #21032894 on the Better Business Bureau page for Stripe, Inc., filed 20 December 2023.
Account as given: The operator says customers enter their own card details on the website, so "At no stage in this process do I have access to their credit card details."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 175 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1535 · StripeFiled 2026-10-11

Amount held: $1,575 (stated as "Our payment of $1575.00")
Held since: Not dated; the complaint was filed on 20 December 2023
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 24 December 2023. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21034074 on the Better Business Bureau page for Stripe, Inc., filed 20 December 2023.
Account as given: The complainant says the payment "is hold by stripe without any reason" although they offered every document.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 175 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1534 · StripeFiled 2026-10-11

Amount held: $3,800 (stated as "over $3,800")
Held since: Not dated; the complaint was filed on 22 December 2023
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complaint of 22 December 2023; Stripe said it could not find an account registered to the complainant. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21041851 on the Better Business Bureau page for Stripe, Inc., filed 22 December 2023.
Account as given: The complainant says Stripe is "not refunding" customers "or releasing the funds."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 175 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1533 · StripeFiled 2026-10-11

Amount held: $14,708 (stated as "$14,708")
Held since: About August 2023: held "for more than 120 days" at the complaint of 29 December 2023
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complaint of 29 December 2023. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21070563 on the Better Business Bureau page for Stripe, Inc., filed 29 December 2023.
Account as given: The company says it "addressed and refunded all disputed transactions" during the 120 days and Stripe has not answered since.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 174 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1532 · StripeFiled 2026-10-11

Amount held: $1,028.23 (stated as "I am missing $1028.23")
Held since: Not dated; the account was closed before the complaint of 31 December 2023
Hold period stated by the processor: None; Stripe asked for the website URL to be updated before review
Current status: HELD — Held as of the complainant’s reply of 5 January 2024. No later update on the page.
Merchant: Trading education subscription business, as they state, Not stated. Reported by: A business owner, complaint #21074929 on the Better Business Bureau page for Stripe, Inc., filed 31 December 2023.
Account as given: The complainant reports "0 refunds and 0 chargebacks" and says they have answered the same request for a URL "multiple times".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 174 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1531 · StripeFiled 2026-10-11

Amount held: $12,304 (stated as "$12,304 of our funds", which Stripe "threatened to withhold")
Held since: Not dated; the account was closed for unauthorized payments before the complaint of 3 January 2024
Hold period stated by the processor: Indefinitely, as the company describes Stripe’s notice
Current status: UNKNOWN — Stripe wrote on 17 January 2024 that the account "has been successfully reopened"; the company later wrote that Stripe "have since fixed the issue", without saying what happened to the funds. No later update on the page.
Merchant: Phone-locator subscription website, as it states, Not stated. Reported by: A business owner, complaint #21089062 on the Better Business Bureau page for Stripe, Inc., filed 3 January 2024.
Account as given: The company says Stripe cited an "unacceptable level of risk" and also refused to migrate its card data to another processor.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 173 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1530 · StripeFiled 2026-10-11

Amount held: $7,500 (stated as "$7,500 of my business's funds")
Held since: 24 December 2023: "On December 24th, 2023, they closed my account"
Hold period stated by the processor: None; Stripe said it would keep what remained after refunds
Current status: HELD — Held as of the complaint of 4 January 2024. No later update on the page.
Merchant: E-commerce business on Stripe for over a year, as they state, Not stated. Reported by: A business owner, complaint #21099093 on the Better Business Bureau page for Stripe, Inc., filed 4 January 2024.
Account as given: The complainant says they were given "three different reasonings, none of which even made sense."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 173 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1529 · StripeFiled 2026-10-11

Amount held: $1,900 (stated as "$1900", one customer payment)
Held since: 7 April 2022: the customer paid "On 7th April 2022"
Hold period stated by the processor: A refund to the cardholder "after 5 Days", never made
Current status: HELD — Held as of the complaint of 10 January 2024. No later update on the page.
Merchant: Service business, as they state, Not stated. Reported by: A business owner, complaint #21111981 on the Better Business Bureau page for Stripe, Inc., filed 10 January 2024.
Account as given: The complainant says Stripe neither refunded the customer nor paid out, and the payment "was held for further review" for 21 months.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 173 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1528 · StripeFiled 2026-10-11

Amount held: $7,268.60 (stated as "$7,268.60")
Held since: 21 July 2023: "My account closure was made on July 21st, 2023 (UTC time)"
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complainant’s reply of 22 January 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21124998 on the Better Business Bureau page for Stripe, Inc., filed 11 January 2024.
Account as given: The complainant quotes Stripe that "Payouts to your bank account will be paused for 120 days", and says that after 170 days the money is still held.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 172 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1527 · StripeFiled 2026-10-11

Amount held: Not stated (stated as "(3,704.85Euro)"; recorded without a USD figure because the amount is in euros)
Held since: About September 2023: held "for more than 120 days" at the complaint of 12 January 2024
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complainant’s reply of 24 January 2024. No later update on the page.
Merchant: Business; Stripe replied that it is outside the scope of BBB, Not stated; Stripe replied that the complainant is served by Stripe Technology Europe Limited. Reported by: A business owner, complaint #21135658 on the Better Business Bureau page for Stripe, Inc., filed 12 January 2024.
Account as given: The complainant says Stripe "just ignore our emails" and asks it to "RELEASE OUR LAST PAYOUT!"
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 172 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1526 · StripeFiled 2026-10-11

Amount held: $34,749.84 (stated as "$34,749.84 is upcoming payouts"; Stripe answered this together with complaint #21130768, which gives a total of 34,919.90 US dollars)
Held since: About November 2023: the block came "2 months ago" at the complaint of 12 January 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 12 January 2024. No later update on the page.
Merchant: Online seller that had already shipped the orders, as they state, Not stated. Reported by: A business owner, complaint #21137722 on the Better Business Bureau page for Stripe, Inc., filed 12 January 2024.
Account as given: The seller says an email that the account "will remain closed" arrived "less than an hour" after a full day’s worth of documents was submitted.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 171 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1525 · StripeFiled 2026-10-11

Amount held: $8,958.77 (stated as "a total payment of $8,958.77" (elsewhere "$8,758.77"); the complainant received "$3,000" (elsewhere "$2814.65"), leaving "$5,958.77")
Held since: May 2023: the reserve had been held "since May 2023"
Hold period stated by the processor: Release on 1 January, per Stripe’s chat agent
Current status: PARTIAL — Partly released: as of the complaint of 13 January 2024 the complainant had received about $3,000 and says "$5,958.77" is still unpaid. No later update on the page.
Merchant: Business whose reserve was due for release on 1 January, as they state, Not stated. Reported by: A business owner, complaint #21141510 on the Better Business Bureau page for Stripe, Inc., filed 13 January 2024.
Account as given: The complainant says a Stripe agent confirmed the full amount by email, but only part was paid.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 171 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1524 · StripeFiled 2026-10-11

Amount held: $1,722 (stated as "$1722 in donations")
Held since: Not dated; the account was frozen before the complaint of 14 January 2024
Hold period stated by the processor: None; Stripe said the donations would be returned
Current status: HELD — Neither paid out nor refunded to donors as of the organizer’s reply of 22 January 2024. No later update on the page.
Merchant: Fundraiser for a friend run through Fundly, as they state, Not stated. Reported by: The organizer of a fundraiser, complaint #21143968 on the Better Business Bureau page for Stripe, Inc., filed 14 January 2024.
Account as given: The organizer says Stripe said the funds would be returned to donors, but "not one person has seen a reversal of their donation."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 171 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1523 · StripeFiled 2026-10-11

Amount held: $50,000 (stated as "my $50,000.00"; the complainant says the balance was a top-up from their own bank account)
Held since: About August 2023: Stripe held the balance "for 120 days, until December 16th 2023 (UTC)"
Hold period stated by the processor: 120 days, to 16 December 2023
Current status: HELD — Held: Stripe wrote on 31 January 2024 that it "is unable to release these funds." No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21151470 on the Better Business Bureau page for Stripe, Inc., filed 16 January 2024.
Account as given: The complainant quotes Stripe that "any remaining funds in your account will be transferred to your bank account once the period has passed."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 171 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1522 · StripeFiled 2026-10-11

Amount held: $1,443.73 (stated as "my payout of $1443.73"; the complainant later says Stripe paid out only $18.92 of it)
Held since: September 2023: the account was closed "(Sept 2023)"
Hold period stated by the processor: 120 days; reps said the payout would come in January
Current status: HELD — Held as of the complainant’s reply of 25 January 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21152710 on the Better Business Bureau page for Stripe, Inc., filed 16 January 2024.
Account as given: The complainant says "it has been more than 120 days" with no disputes, and that a payout of $18.92 arrived instead of the full balance.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 170 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1521 · StripeFiled 2026-10-11

Amount held: $4,000 (stated as "$4,000 of my companys revenue")
Held since: 17 November 2023: "Start date of the issue: November 17, 2023"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 17 January 2024; Stripe said it could not find an account registered to the complainant. No later update on the page.
Merchant: Business on Stripe for over 5 years, as they state, Not stated. Reported by: A business owner, complaint #21151621 on the Better Business Bureau page for Stripe, Inc., filed 17 January 2024.
Account as given: The complainant says the account was frozen with only a notice that it "is at risk", and emails and calls go unanswered.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 170 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1520 · StripeFiled 2026-10-11

Amount held: $6,850 (three payments stated as "$4000 rent, a $2500 security deposit, and a $350 cleaning fee"; the total is our sum)
Held since: 3 January, the year removed on the page: the tenant paid "on January 3"
Hold period stated by the processor: A 14-business-day wait, then a payout date pushed back daily
Current status: RELEASED — Released: on 30 January 2024 the complainant wrote that Stripe "paid me the date after you contacted them".
Merchant: Landlord collecting rent through Stripe, as they state, Not stated. Reported by: A business owner, complaint #21193789 on the Better Business Bureau page for Stripe, Inc., filed 24 January 2024.
Account as given: The landlord says "every day they change the payout date and push it farther away."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 169 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1519 · StripeFiled 2026-10-11

Amount held: $1,000 (stated as "over $1000")
Held since: About December 2023: "unable to resolve the problem in a month" at the reply of 31 January 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 31 January 2024. No later update on the page.
Merchant: LLC owner after a legal name change, as they state, Not stated. Reported by: A business owner, complaint #21194068 on the Better Business Bureau page for Stripe, Inc., filed 24 January 2024.
Account as given: The owner says they sent Stripe every document for a legal name change and Stripe is "withholding over $1000 and will not release the funds."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 169 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1518 · StripeFiled 2026-10-11

Amount held: $4,200 (stated as "($4200)")
Held since: 6 January, shortly before the complaint of 27 January 2024: the account was frozen "on January 6th"
Hold period stated by the processor: None stated
Current status: UNKNOWN — The complainant called the outcome "satisfactory" on 1 February 2024 and thanked BBB, without saying whether the money was paid. No later update on the page.
Merchant: Charity raising money through a fundraiser, as it states, Not stated. Reported by: The operations director of a non-profit, complaint #21207718 on the Better Business Bureau page for Stripe, Inc., filed 27 January 2024.
Account as given: The director lists the charity documents sent and says Stripe keeps replying "we are unable to verify your account."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 168 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1517 · StripeFiled 2026-10-11

Amount held: $44,000 (stated as "approximately $44,000")
Held since: December 2023: ticket sales began "on Dec. 17th"
Hold period stated by the processor: None; Stripe asked for two years of bank financials
Current status: HELD — Held as of the church’s reply of 1 February 2024, which says the response "is not satisfactory". No later update on the page.
Merchant: Church selling tickets for a Christmas pageant, as it states, Not stated. Reported by: A church, complaint #21221635 on the Better Business Bureau page for Stripe, Inc., filed 30 January 2024.
Account as given: The church says Stripe asks for "two years of financials from our bank" before releasing the money.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 168 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1516 · StripeFiled 2026-10-11

Amount held: $3,995 (stated as "$3,995.00")
Held since: 25 January, shortly before the complaint of 30 January 2024: the held payment came on "January 25"
Hold period stated by the processor: None; Stripe said it is unable to release the funds
Current status: HELD — Held: Stripe wrote on 2 February 2024 that it is unable to reopen the account "nor release the funds held there." No later update on the page.
Merchant: Air conditioning and refrigeration repair business, as they state, Not stated. Reported by: A business owner, complaint #21224312 on the Better Business Bureau page for Stripe, Inc., filed 30 January 2024.
Account as given: The complainant says the only customer "did not file any disputes" and is willing to speak to Stripe.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 168 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1515 · StripeFiled 2026-10-11

Amount held: $1,450 (stated as "$1,450")
Held since: December 2023: the account was flagged "in December 2023"
Hold period stated by the processor: A refund to the tenant on 9 January, not received
Current status: HELD — Held as of the complaint of 9 February 2024. No later update on the page.
Merchant: Short-term rental host paid through Furnished Finder, as they state, Not stated. Reported by: A business owner, complaint #21273317 on the Better Business Bureau page for Stripe, Inc., filed 9 February 2024.
Account as given: The host says the money "needs to either be refunded to my tenant or released to me" and the tenant never got the refund.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 166 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1514 · StripeFiled 2026-10-11

Amount held: $2,997.03 (stated as "our payout of $2,997.03")
Held since: About late January 2024: verification had gone on "for 2 weeks" at the complaint of 13 February 2024
Hold period stated by the processor: Payout on 10 February, then held "until June 6th"
Current status: HELD — Held as of the complaint of 13 February 2024. No later update on the page.
Merchant: Filing services business one month old, as they state, Not stated. Reported by: A business owner, complaint #21288603 on the Better Business Bureau page for Stripe, Inc., filed 13 February 2024.
Account as given: The business says a Stripe representative wrote that "your business is supportable at this time", and the next payout was paused again.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 165 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1513 · StripeFiled 2026-10-11

Amount held: $6,000 (stated as "the full $6k")
Held since: About October 2023: the account was closed after two disputes the card issuer ruled legitimate
Hold period stated by the processor: 120 days, to 5 February 2024
Current status: RELEASED — Released: on 4 March 2024 the complainant wrote "Although Stripe ultimately returned my funds", nearly 5 months after the hold began.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21295395 on the Better Business Bureau page for Stripe, Inc., filed 14 February 2024.
Account as given: The complainant says Stripe "withheld $6k of my money for nearly 5 months without any explanation".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 165 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1512 · StripeFiled 2026-10-11

Amount held: $1,157.26 (stated as "The payout owed to me was $1157.26")
Held since: 29 January, shortly before the complaint of 15 February 2024: Stripe stopped payouts "On 29 January"
Hold period stated by the processor: None stated
Current status: RELEASED — Released: on 26 February 2024 the complainant wrote "Stripe has refunded my missing balance", after Stripe reinstated the account.
Merchant: Custom hat maker selling face to face, as they state, Not stated. Reported by: A business owner, complaint #21301053 on the Better Business Bureau page for Stripe, Inc., filed 15 February 2024.
Account as given: The complainant says Stripe later found "a false positive" and reinstated the account, but at first paid only half of what was owed.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 164 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1511 · StripeFiled 2026-10-11

Amount held: $3,000 (stated as "almost $3,000 in payments")
Held since: About early February 2024: "about two weeks ago" at the complaint of 20 February 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 5 March 2024. No later update on the page.
Merchant: Business serving customers around the world, on Stripe since 2023, as they state, Not stated. Reported by: A business owner, complaint #21321923 on the Better Business Bureau page for Stripe, Inc., filed 20 February 2024.
Account as given: The complainant says the payments come from "a customer I've been doing business with for a long time" and services were already provided.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 164 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1510 · StripeFiled 2026-10-11

Amount held: Not stated (the complaint mentions extended reserves of "($166k)" but does not give the balance left after refunds and disputes, so no amount is recorded)
Held since: 5 September 2023: "Our Stripe account was closed on 5th September, 2023"
Hold period stated by the processor: Release after the reserve period, which ended on 21 February 2024
Current status: HELD — Held as of the complainant’s reply of 1 March 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21335434 on the Better Business Bureau page for Stripe, Inc., filed 23 February 2024.
Account as given: The company says it was told the remaining funds "wouldn't be released, citing Section 5.6" after Stripe had repeatedly given release dates.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 163 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1509 · StripeFiled 2026-10-11

Amount held: $500 (stated as "over $500")
Held since: About late January 2024: "trying to get verified for almost a month" at the complaint of 23 February 2024
Hold period stated by the processor: Until the account is re-verified
Current status: HELD — Held as of the complainant’s reply of 27 February 2024. No later update on the page.
Merchant: Business on Stripe for over a year, as they state, Not stated. Reported by: A business owner, complaint #21335742 on the Better Business Bureau page for Stripe, Inc., filed 23 February 2024.
Account as given: The complainant says they have uploaded the same bank statement "at least 5 times" and each agent gives a different fix.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 163 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1508 · StripeFiled 2026-10-11

Amount held: $3,252 (stated as "$3,252")
Held since: Not dated; the complaint was filed on 23 February 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 23 February 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21336198 on the Better Business Bureau page for Stripe, Inc., filed 23 February 2024.
Account as given: The complainant says Stripe will "refuse to release the funds even though I am no longer a consumer of their service."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 163 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1507 · StripeFiled 2026-10-11

Amount held: $26,679.48 (stated as "$26,679.48", money collected for a student ski trip)
Held since: 1 December 2023 (given on the page as "December 1, 2024"): Stripe placed all funds in a reserve
Hold period stated by the processor: Reserve to 19 January 2024, extended to 11 February, then to 7 March 2024
Current status: UNKNOWN — The complainant called the outcome "satisfactory" on 5 March 2024 without saying whether the money was paid. No later update on the page.
Merchant: University student collecting payments for a ski trip, as they state, Not stated. Reported by: A student trip organizer, complaint #21337748 on the Better Business Bureau page for Stripe, Inc., filed 23 February 2024.
Account as given: The organizer says "every time the reserve was set to expire it just gets extended", and they took a personal loan to pay the resort.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 163 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1506 · StripeFiled 2026-10-11

Amount held: $7,289.02 (stated as "$7,289.02.")
Held since: About late 2023: Stripe held 10% of funds "since we began using their services a few months ago"
Hold period stated by the processor: Release on 28 February, then 20 April
Current status: HELD — Held as of the complainant’s reply of 4 March 2024. Stripe said it could not find an account registered to the complainant. No later update on the page.
Merchant: Events LLC, as they state, Not stated. Reported by: A business owner, complaint #21341633 on the Better Business Bureau page for Stripe, Inc., filed 24 February 2024.
Account as given: The complainant says the deposit date was pushed "to April 20th" and Stripe now plans to hold "25% of all our future income."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 163 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1505 · StripeFiled 2026-10-11

Amount held: $9,000 (stated as "close to $9k")
Held since: 23 February 2024: "on Feb 23rd, 2024 Stripe suddenly halted payouts"
Hold period stated by the processor: No timeline given for the review
Current status: HELD — Held as of the complaint of 4 March 2024. No later update on the page.
Merchant: Grocery delivery business on Stripe for over 3 years, as they state, Not stated. Reported by: A business owner, complaint #21383725 on the Better Business Bureau page for Stripe, Inc., filed 4 March 2024.
Account as given: The owner says Stripe asked for an alcohol licence the business does not need, and "Stripe continues to process my customer payments" during the review.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 161 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1504 · StripeFiled 2026-10-11

Amount held: $7,800 (stated as "Stripe is withholding $7800")
Held since: 14 February 2024: a notice "(2/14/24)" asked to confirm business information
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 5 March 2024. No later update on the page.
Merchant: Consultant and online seller on Stripe for a year, as they state, Not stated. Reported by: A business owner, complaint #21387056 on the Better Business Bureau page for Stripe, Inc., filed 5 March 2024.
Account as given: The complainant says three support staff sent "the same standard boilerplate responses" and no one has called back.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 161 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1503 · StripeFiled 2026-10-11

Amount held: $5,245.34 (stated as "$5,245.34")
Held since: 13 August 2023: Stripe paused payouts "from 13th of August 2023, the day your account was closed"
Hold period stated by the processor: 120 days or more
Current status: UNKNOWN — The complainant called the outcome "satisfactory" on 12 March 2024 and added "Yall should be paying me interest on that money", without saying the money was paid. No later update on the page.
Merchant: New business funded by its founding members, as they state, Not stated. Reported by: A business owner, complaint #21396275 on the Better Business Bureau page for Stripe, Inc., filed 6 March 2024.
Account as given: The complainant quotes Stripe that the remaining balance "will be transferred to your bank account" after the hold, and later that it "will not be made available to you."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 160 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1502 · StripeFiled 2026-10-11

Amount held: $8,250 (stated as "$8250.00")
Held since: 23 December 2023: Stripe cancelled the account the day after the charge of 22 December 2023
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 23 March 2024. No later update on the page.
Merchant: Equipment and service business of over 30 years, as they state, Not stated. Reported by: A business owner, complaint #21402768 on the Better Business Bureau page for Stripe, Inc., filed 8 March 2024.
Account as given: The business says it sent the customer’s card statement and invoice and "The customer will gladly communicate" with Stripe.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 160 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1501 · StripeFiled 2026-10-11

Amount held: $35,000 (stated as "$35,000 of my money being placed on hold", plus "an additional $10,000" in another account; Stripe also withdrew $24,127.86 from the owner’s bank on 14 December 2023)
Held since: 14 December 2023: Stripe withdrew money from the owner’s bank and closed the account
Hold period stated by the processor: Until the reserve expires, per Stripe’s reply
Current status: HELD — Held: Stripe wrote on 15 March 2024 that it cannot release the balance "before the reserve expires." No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21426332 on the Better Business Bureau page for Stripe, Inc., filed 13 March 2024.
Account as given: The complainant reports a "dispute rate being at 0.4%" and says Stripe closed the account citing a risk of high disputes.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 159 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1500 · StripeFiled 2026-10-11

Amount held: $30,703.78 (stated as "(US$30,703.78)")
Held since: 24 July 2023: Stripe flagged a "missing fulfillment policy" and then froze the funds
Hold period stated by the processor: Until 23 November 2023; transfer promised for 29 November 2023
Current status: HELD — Held as of the complaint of 14 March 2024. No later update on the page.
Merchant: Online services company on Stripe since May 2022, as it states, Not stated. Reported by: A business owner, complaint #21431890 on the Better Business Bureau page for Stripe, Inc., filed 14 March 2024.
Account as given: The company says it fixed the policy "within two days" and that, as of 11 March 2024, "we have not received any funds".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 159 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1499 · StripeFiled 2026-10-11

Amount held: $20,000 (stated as "$20k")
Held since: About February 2024: the account was closed "last month" before the complaint of 20 March 2024
Hold period stated by the processor: No timeline given
Current status: HELD — Held as of the complainant’s reply of 22 March 2024. No later update on the page.
Merchant: Travel agency on Stripe for more than 3 years; Stripe replied that the complainant is served by a non-US entity, outside the scope of BBB, Not stated. Reported by: A business owner, complaint #21458650 on the Better Business Bureau page for Stripe, Inc., filed 20 March 2024.
Account as given: The agency says customers are waiting for flight tickets it cannot issue because Stripe "is holding thier funds".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 158 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1498 · StripeFiled 2026-10-11

Amount held: $60,000 (stated as "over $60,000")
Held since: 25 January 2024: the account was closed "on January 25, 2024"
Hold period stated by the processor: None; Stripe said it could not "action their balance further"
Current status: HELD — Held as of the complainant’s reply of 28 March 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21463628 on the Better Business Bureau page for Stripe, Inc., filed 20 March 2024.
Account as given: The company says "Over 8 emails to Stripe support have gone unanswered including the complaints department."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 158 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1497 · StripeFiled 2026-10-11

Amount held: $1,440 (stated as "two payments of $1,440"; recorded at the lower reading because the page does not say whether that is each or in total)
Held since: 12 March 2024: the payments came "On March 12th, 2024"
Hold period stated by the processor: None; Stripe asks for more items before it will review
Current status: HELD — Held as of the complainant’s reply of 4 April 2024. No later update on the page.
Merchant: Clothing business with no website, as they state, Not stated. Reported by: A business owner, complaint #21487629 on the Better Business Bureau page for Stripe, Inc., filed 26 March 2024.
Account as given: The complainant says "Just close my account and refund my customer."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 157 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1496 · StripeFiled 2026-10-11

Amount held: $6,346.25 (stated as "Stripe has withheld $6,346.25"; the complaint’s closing request repeats wording from an earlier complaint (#21431890))
Held since: 15 March 2024: "the last payout I received was on march 15th 2024"
Hold period stated by the processor: None; a caller said there was "no risk in funds being permanently withheld"
Current status: HELD — Held as of the complaint of 26 March 2024. No later update on the page.
Merchant: Seller of online education seminars on Stripe since about November 2021, as they state, Not stated. Reported by: A business owner, complaint #21487890 on the Better Business Bureau page for Stripe, Inc., filed 26 March 2024.
Account as given: The complainant says they were told not to worry about payments being withheld after "the March 16th deadline", and payouts then stopped.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 157 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1495 · StripeFiled 2026-10-11

Amount held: $33,000 (stated as "$33,000 in reserves")
Held since: August 2023: the account was closed "in august of 2023"
Hold period stated by the processor: Release on 19 December 2023, then 19 March 2024
Current status: HELD — Held: Stripe wrote on 4 April 2024 that the balance "will not be made available to the Complainant." No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21505551 on the Better Business Bureau page for Stripe, Inc., filed 29 March 2024.
Account as given: The complainant says they accepted the reserve, but both release dates passed and Stripe "will not respond to any messages or emails."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 156 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1494 · StripeFiled 2026-10-11

Amount held: $11,108.35 (stated as "$11,108.35")
Held since: 24 July 2023: the account was closed "on July 24 2023"
Hold period stated by the processor: About four months from closure, as support said in December 2023
Current status: HELD — Held as of the complaint of 2 April 2024. No later update on the page.
Merchant: LLC, as they state, Not stated. Reported by: A business owner, complaint #21518612 on the Better Business Bureau page for Stripe, Inc., filed 2 April 2024.
Account as given: The company says it was told in December 2023 that "the fund will be released after 4 months from the date of closing".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 155 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1493 · StripeFiled 2026-10-11

Amount held: $5,000 (stated as "more than $5000")
Held since: 20 March 2024: notice of closure "On 20/03/2024"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 3 April 2024. No later update on the page.
Merchant: Online seller with a two-year-old Stripe account, as they state, Not stated. Reported by: A business owner, complaint #21518855 on the Better Business Bureau page for Stripe, Inc., filed 3 April 2024.
Account as given: The complainant says Stripe holds "more than $5000 of transactions and I have already shipped those products".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 155 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1492 · StripeFiled 2026-10-11

Amount held: $535.48 (stated as "$535.48")
Held since: About May 2023: "About 11 months ago" at the complaint of 4 April 2024
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complaint of 4 April 2024. No later update on the page.
Merchant: Online store; Stripe replied that the complainant is served by its UK entity, outside the scope of BBB, United Kingdom, per Stripe’s reply. Reported by: A business owner, complaint #21529230 on the Better Business Bureau page for Stripe, Inc., filed 4 April 2024.
Account as given: The complainant says they waited out the 120 days and "Stripe doesn't give me a response".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 155 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1491 · StripeFiled 2026-10-11

Amount held: $6,097.98 (stated as "($6,097.98)")
Held since: About December 2023: waiting "for more than 4 months now" at the complaint of 5 April 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 5 April 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21534331 on the Better Business Bureau page for Stripe, Inc., filed 5 April 2024.
Account as given: The complainant says they raised a complaint on Stripe’s own form, "which they obviously did not deem worthy of a reply".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 155 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1490 · StripeFiled 2026-10-11

Amount held: $50,000 (stated as "$50k" on reserve; the complainant later says the hold was set at 10%)
Held since: Not dated; a rolling hold began after a transaction, before the complaint of 5 April 2024
Hold period stated by the processor: A rolling reserve with no end date given
Current status: HELD — Held as of the complainant’s reply of 12 April 2024. No later update on the page.
Merchant: Business with a rolling reserve on an open account, as they state, Not stated. Reported by: A business owner, complaint #21538485 on the Better Business Bureau page for Stripe, Inc., filed 5 April 2024.
Account as given: The complainant says Stripe has "on reserve $50k and the amount keeps growing."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 154 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1489 · StripeFiled 2026-10-11

Amount held: $18,000 (stated as "$18,000 of my company's funds")
Held since: 26 March 2024: "On March 26th, 2024, my account with REMOVEDwas closed"
Hold period stated by the processor: Refunds "within 5 business days" from 28 March 2024
Current status: HELD — Held as of the complaint of 12 April 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21566093 on the Better Business Bureau page for Stripe, Inc., filed 12 April 2024.
Account as given: The complainant lists emails to Stripe on "4/3, 4/4, 4/5, 4/8, and 4/9" without a reply.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 153 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1488 · StripeFiled 2026-10-11

Amount held: $239 (stated as "my pay out of $239")
Held since: 8 November, the year removed on the page; the complainant’s reply refers to support contacts before 24 November 2023
Hold period stated by the processor: None; Stripe said remaining funds would not be paid
Current status: HELD — Held: on 23 April 2024 Stripe upheld its earlier emails about the account balance. No later update on the page.
Merchant: Self-employed repair worker who found the job through an app, as they state, Not stated. Reported by: A business owner, complaint #21574313 on the Better Business Bureau page for Stripe, Inc., filed 15 April 2024.
Account as given: The complainant says the payout showed "in transit" to the bank and was then cancelled.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 152 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1487 · StripeFiled 2026-10-11

Amount held: $9,008.71 (stated as "$9,008.71")
Held since: 27 November 2023: "On November 27, 2023, my Stripe account was closed"
Hold period stated by the processor: 120 days from closure, then a reply "no later than May 15, 2024"
Current status: HELD — Held as of the complaint of 17 April 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21587943 on the Better Business Bureau page for Stripe, Inc., filed 17 April 2024.
Account as given: The complainant says a Stripe representative stated the funds would be released after 120 days, and "the 120-day period has elapsed".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 152 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1486 · StripeFiled 2026-10-11

Amount held: $3,500 (stated as "(~$3500)", one client payment)
Held since: Not dated; verification was denied after the first client payment, before the complaint of 18 April 2024
Hold period stated by the processor: None stated
Current status: UNKNOWN — Stripe wrote on 2 May 2024 that "the account has been fully re-enabled"; the page does not say whether the $3500 was paid out. No later update on the page.
Merchant: Consulting LLC with no website, as they state, Not stated. Reported by: A business owner, complaint #21594380 on the Better Business Bureau page for Stripe, Inc., filed 18 April 2024.
Account as given: The complainant says the money "won't be released to me, OR refunded back to my client".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 152 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1485 · StripeFiled 2026-10-11

Amount held: $600 (stated as "I lost $600", six client payments)
Held since: 4 April 2024: the complainant "started to use stripe April 4th" and the hold followed
Hold period stated by the processor: Refunds by 17 April, then held until 16 August 2024, per Stripe’s reply
Current status: HELD — Held: Stripe wrote on 25 April 2024 that it is not able "to release their balance until August 16, 2024." No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21599293 on the Better Business Bureau page for Stripe, Inc., filed 19 April 2024.
Account as given: The complainant says the payments were "provided, authorized and paid for promptly" and the refunds promised for April 17th never happened.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 151 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1484 · StripeFiled 2026-10-11

Amount held: $7,114.90 (stated as "$7,114.90")
Held since: 16 February 2024: held "from February 16, 2024"
Hold period stated by the processor: Release by 19 March 2024, then a refund to customers within five business days
Current status: HELD — Held as of the complaint of 23 April 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21612450 on the Better Business Bureau page for Stripe, Inc., filed 23 April 2024.
Account as given: The complaint says Stripe first cited unauthorized charges, then "an unacceptable level of risk", and the business "has never had a complaint, charge-back, nor refund request".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 151 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1483 · StripeFiled 2026-10-11

Amount held: $890 (stated as "totaling in $890")
Held since: Not dated; the payout was due on the day of the complaint of 23 April 2024
Hold period stated by the processor: A payout listed for the day of the complaint
Current status: HELD — Held as of the complainant’s reply of 30 April 2024. No later update on the page.
Merchant: Brand in business since 2014, as they state, Not stated. Reported by: A business owner, complaint #21612530 on the Better Business Bureau page for Stripe, Inc., filed 23 April 2024.
Account as given: The complainant says the money is for "products shipped to my customers" and quotes Stripe that it "is unable to release the funds held in their balance."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 151 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1482 · StripeFiled 2026-10-11

Amount held: $5,905 (stated as "the payment $5,905")
Held since: 5 April, shortly before the complaint of 25 April 2024: Stripe flagged the account "on April 5"
Hold period stated by the processor: Refund to the customer "within 5 days", not made
Current status: HELD — Neither paid out nor refunded as of the complainant’s reply of 29 April 2024; Stripe said the refund period had passed. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21624128 on the Better Business Bureau page for Stripe, Inc., filed 25 April 2024.
Account as given: The complainant says "I dont want stripe to send me anything just send the money back to the owner".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 150 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1481 · StripeFiled 2026-10-11

Amount held: $64,227.90 (stated as "$64,227.90 USD"; a complaint filed six days earlier (#21613916) describes the same events with a rounded figure)
Held since: April 2024: Stripe moved from a 25% reserve to holding 100% of transactions
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complainant’s reply of 7 May 2024. No later update on the page.
Merchant: Event company chartering a ship for a conference, as they state, Not stated. Reported by: A business owner, complaint #21637936 on the Better Business Bureau page for Stripe, Inc., filed 29 April 2024.
Account as given: The company says Stripe "said they were keeping 25% in reserve NOT 100%" and now holds all recent payments for 120 days.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 149 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1480 · StripeFiled 2026-10-11

Amount held: $5,109.50 (stated as "$5,109.50")
Held since: 20 March 2024: "Date of transaction: March 20 2024"
Hold period stated by the processor: Payout on 26 March 2024
Current status: HELD — Held as of the complainant’s reply of 3 May 2024. No later update on the page.
Merchant: HVAC contractor, as they state, Not stated. Reported by: A business owner, complaint #21648042 on the Better Business Bureau page for Stripe, Inc., filed 30 April 2024.
Account as given: The contractor asks Stripe to "Refund client immediately" and says the payout is 40 days late.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 149 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1479 · StripeFiled 2026-10-11

Amount held: $12,364.50 (stated as "$12,364.50", a 50% deposit for a building project)
Held since: Not dated; the account was put on hold at the second payment, before the complaint of 1 May 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 1 May 2024. No later update on the page.
Merchant: Construction LLC, as they state, Not stated. Reported by: A business owner, complaint #21652742 on the Better Business Bureau page for Stripe, Inc., filed 1 May 2024.
Account as given: The contractor says they sent every document the same day and "my dashboard states that the requested information is past due."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 149 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1478 · StripeFiled 2026-10-11

Amount held: $6,737.20 (stated as "$6,737.20", a $7,000 client payment less fees)
Held since: 2 April 2024: the first payment came "on April 2nd" after the account opened on 21 March 2024
Hold period stated by the processor: Refund "after 5 days", not made
Current status: HELD — Held as of the complainant’s reply of 9 May 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21676775 on the Better Business Bureau page for Stripe, Inc., filed 7 May 2024.
Account as given: The complainant says Stripe "has provided zero way for me to refund the funds to my customer or receive the funds directly."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 148 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1477 · StripeFiled 2026-10-11

Amount held: $250 (stated as "$250", one ACH payment)
Held since: 21 March 2024: the client paid "On March 21, 2024"
Hold period stated by the processor: Not before 21 August 2024, per Stripe’s reply
Current status: HELD — Held: Stripe wrote on 23 May 2024 that it cannot release the funds "before August 21, 2024." No later update on the page.
Merchant: New business invoicing through the Found business account, as they state, Not stated. Reported by: A business owner, complaint #21696688 on the Better Business Bureau page for Stripe, Inc., filed 10 May 2024.
Account as given: The complainant says the $250 "never showed up in my found account".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 147 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1476 · StripeFiled 2026-10-11

Amount held: $344 (stated as a "$350" payment less "$6 as fees, leaving a balance of $344")
Held since: Not dated; the account was deactivated after its first payment, before the complaint of 17 May 2024
Hold period stated by the processor: None stated
Current status: HELD — Held: Stripe wrote on 20 May 2024 that it is unable to reopen the account "nor release the balance held there." No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21724827 on the Better Business Bureau page for Stripe, Inc., filed 17 May 2024.
Account as given: The complainant says Stripe would neither refund the client nor pay out, claiming "there are insufficient funds to process a refund".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 147 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1475 · StripeFiled 2026-10-11

Amount held: $5,000 (stated as "nearly $5,000.00")
Held since: About November 2023: "its been 6 months" at the complaint of 17 May 2024
Hold period stated by the processor: None; the complainant quotes Stripe that a remaining balance "will not be made available to you"
Current status: HELD — Held as of the complaint of 17 May 2024. No later update on the page.
Merchant: Self-employed small business, as they state, Not stated. Reported by: A business owner, complaint #21727160 on the Better Business Bureau page for Stripe, Inc., filed 17 May 2024.
Account as given: The complainant says Stripe "only refunded card payments and kept nearly $5,000.00."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 146 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1474 · StripeFiled 2026-10-11

Amount held: $900 (stated as "near $900 USD")
Held since: Not dated; the account was closed after a bank verification, before the complaint of 19 May 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 19 May 2024. No later update on the page.
Merchant: Online art business, as they state, Not stated. Reported by: A business owner, complaint #21732634 on the Better Business Bureau page for Stripe, Inc., filed 19 May 2024.
Account as given: The artist says Stripe is holding the money and will "refuse to refund or payout said funds."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 146 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1473 · StripeFiled 2026-10-11

Amount held: $1,933 (stated as "($1,933)")
Held since: 10 May, shortly before the complaint of 20 May 2024: the client paid "on May 10th"
Hold period stated by the processor: Until 11 September: "will be holding my funds until Sep 11th"
Current status: HELD — Held as of the complaint of 20 May 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21734181 on the Better Business Bureau page for Stripe, Inc., filed 20 May 2024.
Account as given: The complainant asked Stripe either to refund the client or to pay out, and says "they will not answer my question."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 146 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1472 · StripeFiled 2026-10-11

Amount held: $12,000 (stated as "$12000 USD")
Held since: 9 April, before the complaint of 22 May 2024: "The transactions happened on April 9th"
Hold period stated by the processor: No timeline given for the refund
Current status: HELD — Neither paid out nor refunded to the customer as of the complaint of 22 May 2024. No later update on the page.
Merchant: Business; Stripe replied that the complainant is served by a non-US entity, outside the scope of BBB, United Arab Emirates, per Stripe’s reply. Reported by: A business owner, complaint #21744602 on the Better Business Bureau page for Stripe, Inc., filed 22 May 2024.
Account as given: The complainant asks only that Stripe "refund all payments to the customer" and says Stripe has given no timeline.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 146 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1471 · StripeFiled 2026-10-11

Amount held: $6,451.98 (stated as "$6,451.98")
Held since: Not dated; the account was closed before the complaint of 23 May 2024
Hold period stated by the processor: None stated
Current status: HELD — Held: Stripe wrote on 24 May 2024 that it is unable to reopen the account "nor may it release the funds held there." No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21751033 on the Better Business Bureau page for Stripe, Inc., filed 23 May 2024.
Account as given: The company says that if direct deposit is no longer possible, "we will accept a check in the mail for the amount owed to us."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 145 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1470 · StripeFiled 2026-10-11

Amount held: $37,046.18 (stated as "$37,046.18 USD")
Held since: 21 October 2023: held "for 196 days since October 21, 2023"
Hold period stated by the processor: 120 days, which the complainant says was exceeded
Current status: HELD — Held: Stripe wrote on 30 May 2024 that it "is unable to release these funds." No later update on the page.
Merchant: Online jobs site, as they state, Not stated. Reported by: A business owner, complaint #21758705 on the Better Business Bureau page for Stripe, Inc., filed 24 May 2024.
Account as given: The complainant says Stripe has held the money for 196 days, "which exceeds their stated 120-day limit".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 145 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1469 · StripeFiled 2026-10-11

Amount held: $5,600 (stated as "$5600 plus")
Held since: Not dated; the funds were put on hold pending documents, before the complaint of 28 May 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 28 May 2024. No later update on the page.
Merchant: Used-car dealer, as they state, Not stated. Reported by: A business owner, complaint #21767780 on the Better Business Bureau page for Stripe, Inc., filed 28 May 2024.
Account as given: The complainant says they signed up with a typo in their email address, so they cannot see which documents Stripe wants while it holds "$5600 plus of my money".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 145 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1468 · StripeFiled 2026-10-11

Amount held: $95.55 (stated as "$95.55")
Held since: 7 August 2023: held "From August 7, 2023"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 6 June 2024. No later update on the page.
Merchant: E-commerce business with a 0% chargeback rate, as they state, Not stated. Reported by: A business owner, complaint #21810155 on the Better Business Bureau page for Stripe, Inc., filed 6 June 2024.
Account as given: The complainant says the account was closed after a third accusation of unauthorized charges, despite "3D Secure verification" on all transactions.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 144 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1467 · StripeFiled 2026-10-11

Amount held: $753.23 (stated as "$753.23")
Held since: March 2024: Stripe asked for verification and paused payouts
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 8 June 2024. No later update on the page.
Merchant: Massage practice selling gift certificates, as they state, Not stated. Reported by: A business owner, complaint #21820510 on the Better Business Bureau page for Stripe, Inc., filed 8 June 2024.
Account as given: The complainant says they submitted verification in April and again "on June 3" and payouts are still paused.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 144 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1466 · StripeFiled 2026-10-11

Amount held: $1,281 (stated as "my payout of $1281")
Held since: 7 May, before the complaint of 14 June 2024: "They began holding my payout of $1281 on May 7th"
Hold period stated by the processor: Expected 5–9 June, then 12 June, then 17 June 2024
Current status: HELD — Held as of the complaint of 14 June 2024. No later update on the page.
Merchant: Rural landscaping service invoicing through FreshBooks, as they state, Not stated. Reported by: A business owner, complaint #21851259 on the Better Business Bureau page for Stripe, Inc., filed 14 June 2024.
Account as given: The complainant says support told them "the date would keep changing until my case was reviewed by the specialist."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 143 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1465 · StripeFiled 2026-10-11

Amount held: $3,000 (stated as "over $3000")
Held since: The day before the complaint of 15 June 2024: Stripe closed the account "Yesterday"
Hold period stated by the processor: Until October
Current status: HELD — Held: Stripe wrote on 18 June 2024 that it is "unable to reopen the Complainant's account nor release the funds held there." No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21855048 on the Better Business Bureau page for Stripe, Inc., filed 15 June 2024.
Account as given: The complainant says they processed "over $80,000.00 since November 2023 with no complaints, disputes, chargebacks or even refunds."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 143 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1464 · StripeFiled 2026-10-11

Amount held: $6,000 (stated as "$6000+")
Held since: Not dated; the account was closed after one chargeback the client later withdrew, before the complaint of 16 June 2024
Hold period stated by the processor: None; the complainant quotes Stripe that the balance "will not be made available"
Current status: HELD — Held as of the complaint of 16 June 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21858270 on the Better Business Bureau page for Stripe, Inc., filed 16 June 2024.
Account as given: The complainant says the account was closed over "a single client mistakenly submitting a chargeback (which later withdrawn)".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 142 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1463 · StripeFiled 2026-10-11

Amount held: $1,016.50 (stated as "$1,016.50")
Held since: 1 December 2023: Stripe closed the account "On 12/1/2023"
Hold period stated by the processor: None; Stripe’s final response said it would not release the funds
Current status: HELD — Held: Stripe wrote on 20 June 2024 that it is "unable to reopen the Complainant's account nor release the funds held there." No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21858664 on the Better Business Bureau page for Stripe, Inc., filed 16 June 2024.
Account as given: The complainant says the closure came "without prior notice or explanation".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 142 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1462 · StripeFiled 2026-10-11

Amount held: $59,581.98 (stated as "$59,581.98 in payouts")
Held since: The second week of May, before the complaint of 26 June 2024: the account was suspended
Hold period stated by the processor: A payout date that "keeps getting pushed to the following day"
Current status: HELD — Held as of the complainant’s reply of 1 July 2024. No later update on the page.
Merchant: Moving company, as they state, Not stated. Reported by: A business owner, complaint #21904354 on the Better Business Bureau page for Stripe, Inc., filed 26 June 2024.
Account as given: The company says it filed "over 20 support cases" and was told it had won its last dispute, but the account stayed inactive.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 141 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1461 · StripeFiled 2026-10-11

Amount held: $13,714 (stated as "$13,714")
Held since: 23 June 2023: Stripe closed the account "On June 23, 2023"
Hold period stated by the processor: None; refunds were to begin on 28 June 2023
Current status: HELD — Held as of the complaint of 27 June 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21909407 on the Better Business Bureau page for Stripe, Inc., filed 27 June 2024.
Account as given: The company says Stripe has held the money "for over a year without communication or valid reason."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 141 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1460 · StripeFiled 2026-10-11

Amount held: $2,374.34 (stated as "$2374.34")
Held since: 19 June 2024: payouts were paused "On June 19th"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 2 July 2024. No later update on the page.
Merchant: Health practice taking patient payments through Office Ally, as they state, Not stated. Reported by: A business owner, complaint #21910962 on the Better Business Bureau page for Stripe, Inc., filed 27 June 2024.
Account as given: The practice says it asked Stripe "to close my account and issue the full payment" and got no response.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 141 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1459 · StripeFiled 2026-10-11

Amount held: $772.20 (stated as "$772.20 in customer ACH payments")
Held since: June, shortly before the complaint of 28 June 2024: payments for work done in June were not released
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 10 July 2024. No later update on the page.
Merchant: Home watch service, as they state, Not stated. Reported by: A business owner, complaint #21917973 on the Better Business Bureau page for Stripe, Inc., filed 28 June 2024.
Account as given: The owner says "my clients have paid me $772.20 for services my business provided in June, and Stripe is withholding these funds."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 141 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1458 · StripeFiled 2026-10-11

Amount held: $11,200 (stated as "The $11,200", an $11,600 charge less a $400 fee)
Held since: Not dated; payouts were paused after the sixth monthly charge, before the complaint of 1 July 2024
Hold period stated by the processor: None; Stripe’s final decision was not to pay out
Current status: HELD — Held as of the complaint of 1 July 2024; Stripe said it could not find an account registered to the complainant. No later update on the page.
Merchant: Hog trapping service with a public-sector customer, as they state, Not stated. Reported by: A business owner, complaint #21928025 on the Better Business Bureau page for Stripe, Inc., filed 1 July 2024.
Account as given: The complainant says they sent Stripe the customer’s authorizations, and Stripe still found the company "too risky".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 140 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1457 · StripeFiled 2026-10-11

Amount held: $32,000 (stated as "$32,000 on hold")
Held since: Not dated; the account was disabled before the complaint of 2 July 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 2 July 2024. No later update on the page.
Merchant: Women’s clothing e-commerce brand, as they state, Not stated. Reported by: A business owner, complaint #21935105 on the Better Business Bureau page for Stripe, Inc., filed 2 July 2024.
Account as given: The brand reports "$100,000+ through Stripe with a 0.91% chargeback rate" before the account was disabled.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 140 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1456 · StripeFiled 2026-10-11

Amount held: $9,876.48 (stated as "$9,876.48 USD")
Held since: Not dated; the account was closed before the complaint of 3 July 2024
Hold period stated by the processor: None; Stripe said the balance "will not be made available"
Current status: HELD — Held as of the complaint of 3 July 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21936650 on the Better Business Bureau page for Stripe, Inc., filed 3 July 2024.
Account as given: The complainant says Stripe closed the account as high risk "although there has been no chargebacks or any issues with customer satisfaction."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 140 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1455 · StripeFiled 2026-10-11

Amount held: $2,724.18 (stated as "$2724.18")
Held since: December 2023: the money was raised then
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 9 July 2024. No later update on the page.
Merchant: Office holiday fund raised through the crowdfunding site Fundly, as they state, Not stated. Reported by: The organizer of a staff fundraiser, complaint #21937733 on the Better Business Bureau page for Stripe, Inc., filed 3 July 2024.
Account as given: The organizer says the money was raised by coworkers for "our office secretaries' holiday fund" and has been held "for over 7 months".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 140 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1454 · StripeFiled 2026-10-11

Amount held: $9,000 (stated as "a total of $9000 USD", three invoices paid by one client)
Held since: 20 June, shortly before the complaint of 4 July 2024: the invoices were paid "on June 20th"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 11 July 2024. No later update on the page.
Merchant: New consulting LLC, as they state, Not stated. Reported by: A business owner, complaint #21942925 on the Better Business Bureau page for Stripe, Inc., filed 4 July 2024.
Account as given: The consultant says "Everything is setup now, but they refuse to disburse my payments."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 140 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1453 · StripeFiled 2026-10-11

Amount held: $1,940 (stated as "1940$"; the complainant says Stripe had already kept "$3k" earlier)
Held since: Not dated; the account was closed before the complaint of 5 July 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 10 July 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21945800 on the Better Business Bureau page for Stripe, Inc., filed 5 July 2024.
Account as given: The complainant says they close accounts "that have customer funds in them and will not release or give the funds back."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 140 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1452 · StripeFiled 2026-10-11

Amount held: $285 (stated as "the entire $285.00", which the company asks Stripe to refund to its customer)
Held since: Not dated; Stripe announced it would close the account after one payment, before the complaint of 7 July 2024
Hold period stated by the processor: A refund to the customer shown on the dashboard, not received
Current status: HELD — Held as of the complaint of 7 July 2024; Stripe said it could not find an account registered to the complainant. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21952253 on the Better Business Bureau page for Stripe, Inc., filed 7 July 2024.
Account as given: The company says the dashboard shows an intent to refund the customer, who "has yet to receive the funds promised."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 139 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1451 · StripeFiled 2026-10-11

Amount held: $7,000 (stated as "over $7000")
Held since: Not dated; the complaint was filed on 8 July 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 8 July 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21954996 on the Better Business Bureau page for Stripe, Inc., filed 8 July 2024.
Account as given: The complainant says "None of my clients have filed a dispute" and Stripe does not answer emails.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 139 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1450 · StripeFiled 2026-10-11

Amount held: $40,000 (stated as "over $40,000")
Held since: The week of the complaint of 8 July 2024: the account was suspended "This week"
Hold period stated by the processor: Until November, per the complainant’s reply
Current status: HELD — Held as of the complainant’s reply of 11 July 2024. No later update on the page.
Merchant: Luxury goods retailer on Stripe since June 2023, as they state, Not stated. Reported by: A business owner, complaint #21959945 on the Better Business Bureau page for Stripe, Inc., filed 8 July 2024.
Account as given: The retailer says that "after delivering $40,000 worth of products to our customers", Stripe is withholding the funds and threatening to return the money to the buyers.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 139 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1449 · StripeFiled 2026-10-11

Amount held: $5,103.35 (stated as "$5,103.35", the only payment processed)
Held since: 13 May 2024: held "since May 13th, 2024"
Hold period stated by the processor: Refund to the customer "five days after closing my account", not done
Current status: HELD — Held as of the complainant’s reply of 11 July 2024. No later update on the page.
Merchant: Private-label apparel sourcing business using a bookkeeping app that runs on Stripe, as they state, Not stated. Reported by: A business owner, complaint #21966528 on the Better Business Bureau page for Stripe, Inc., filed 10 July 2024.
Account as given: The complainant says they have "sent over 25 emails" and Stripe has held the payment since May.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 139 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1448 · StripeFiled 2026-10-11

Amount held: $5,350 (three donations stated as "$5,000", "$250" and "$100"; the total is our sum)
Held since: 15 September 2022: Stripe "emailed on 9/15/22 that it would no longer be able to accept payments"
Hold period stated by the processor: None; refunds to donors "within 5-7 business days", not made
Current status: HELD — Held as of the complaint of 12 July 2024; Stripe said it could not find an account registered to the complainant. No later update on the page.
Merchant: Non-profit taking donations, as they state, Not stated. Reported by: A business owner, complaint #21982443 on the Better Business Bureau page for Stripe, Inc., filed 12 July 2024.
Account as given: The non-profit says Stripe "never refunded the donors, NOR did Stripe transfer the monies to us."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 139 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1447 · StripeFiled 2026-10-11

Amount held: $1,753 (stated as "$1753.00")
Held since: Not dated; the complaint was filed on 13 July 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 18 July 2024. No later update on the page.
Merchant: Handyman, sole proprietor, as they state, Not stated. Reported by: A business owner, complaint #21983601 on the Better Business Bureau page for Stripe, Inc., filed 13 July 2024.
Account as given: The handyman says Stripe calls the business high risk with chargebacks, although "Nor have I ever had a dispute".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 138 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1446 · StripeFiled 2026-10-11

Amount held: $38,451.32 (stated as "$38,451.32")
Held since: 29 September 2023: "Stripe close my account on September 29th 2023"
Hold period stated by the processor: 120 days; release was due on 29 January 2024
Current status: HELD — Held as of the complainant’s reply of 18 July 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #21997636 on the Better Business Bureau page for Stripe, Inc., filed 16 July 2024.
Account as given: The complainant says "6 months have passed since the 120 days and funds still held."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 138 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1445 · StripeFiled 2026-10-11

Amount held: $1,655.25 (stated as "$1655.25")
Held since: About January 2024: "six months ago" at the complaint of 18 July 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 18 July 2024. No later update on the page.
Merchant: Accounting business, as they state, Not stated. Reported by: A business owner, complaint #22006685 on the Better Business Bureau page for Stripe, Inc., filed 18 July 2024.
Account as given: The complainant says that once they explain the issue on the phone, "I get hung up on."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 137 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1444 · StripeFiled 2026-10-11

Amount held: $7,553 (stated as "$7553." with the cents removed on the page)
Held since: Not dated; the account was closed after a verification request, before the complaint of 18 July 2024
Hold period stated by the processor: Refunds to customers "within 2 days of account closure", not made
Current status: HELD — Held as of the complaint of 18 July 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22008559 on the Better Business Bureau page for Stripe, Inc., filed 18 July 2024.
Account as given: The complainant says support reports "the account is closed, but the funds have not been refunded."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 137 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1443 · StripeFiled 2026-10-11

Amount held: $5,000 (stated as "The $5000 that was charged")
Held since: 23 December 2023: the account was closed "On 12/23/23", a day after the charge
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 22 July 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22009209 on the Better Business Bureau page for Stripe, Inc., filed 18 July 2024.
Account as given: The business says the $5000 "is still sitting in Stripes possession and was never sent as payout to our bank."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 137 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1442 · StripeFiled 2026-10-11

Amount held: $29,941.31 (stated as "US$29,941.31")
Held since: About November 2023: the account "has been closed for 250 days" at the complaint of 19 July 2024
Hold period stated by the processor: Release "after June 28th, 2024", then a further 120 days
Current status: HELD — Held as of the complaint of 19 July 2024. No later update on the page.
Merchant: LLC, as they state, Not stated. Reported by: A business owner, complaint #22016216 on the Better Business Bureau page for Stripe, Inc., filed 19 July 2024.
Account as given: The company says it was told to "wait an additional 120 days with no valid explanation provided."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 137 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1441 · StripeFiled 2026-10-11

Amount held: $3,850 (stated as "approximately $3,850")
Held since: Not dated; the account was closed before the complaint of 22 July 2024
Hold period stated by the processor: None; Stripe said the balance would not be made available
Current status: HELD — Held as of the complaint of 22 July 2024. No later update on the page.
Merchant: Business; Stripe replied that the complainant is served by its UK entity, outside the scope of BBB, United Kingdom, per Stripe’s reply. Reported by: A business owner, complaint #22023210 on the Better Business Bureau page for Stripe, Inc., filed 22 July 2024.
Account as given: The complainant says they keep getting "a generic response telling me my balance wont be made available to me."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 137 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1440 · StripeFiled 2026-10-11

Amount held: $6,179.82 (stated as "Stripe is holding $6,179.82")
Held since: Not dated; the payout pause was announced before the complaint of 22 July 2024
Hold period stated by the processor: Until 19 November 2024
Current status: HELD — Held as of the complainant’s reply of 23 July 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22026161 on the Better Business Bureau page for Stripe, Inc., filed 22 July 2024.
Account as given: The complainant quotes Stripe: "we also need to pause payouts to your bank account until November 19, 2024."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 137 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1439 · StripeFiled 2026-10-11

Amount held: $1,140 (stated as "$1140", less fees)
Held since: 11 June 2024: the invoice was confirmed paid "On June 11, 2024"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 22 July 2024. No later update on the page.
Merchant: Freelancer with a first client, as they state, Not stated. Reported by: A business owner, complaint #22026703 on the Better Business Bureau page for Stripe, Inc., filed 22 July 2024.
Account as given: The freelancer says Stripe called the business "high risk" within 10 minutes and has given no "indication that they are going to release the funds to me."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 137 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1438 · StripeFiled 2026-10-11

Amount held: $99,000 (stated as "($99K)")
Held since: The day of the complaint of 23 July 2024: the account was blocked "today"
Hold period stated by the processor: Four months, "until November 20th, 2024"
Current status: HELD — Held as of the complainant’s reply of 24 July 2024. No later update on the page.
Merchant: Small transportation business; the owner says they are a Mexican citizen, Not stated. Reported by: A business owner, complaint #22028766 on the Better Business Bureau page for Stripe, Inc., filed 23 July 2024.
Account as given: The owner says the client paid daily for transport and Stripe chose to "freeze the funds ($99K) for four months".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 137 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1437 · StripeFiled 2026-10-11

Amount held: $19,009.54 (stated as "$19,009.54"; the complainant says Stripe had refunded $4000 to clients)
Held since: 13 July 2024: "On July 13, 2024 I used stripe to process payments"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 24 July 2024. No later update on the page.
Merchant: Seller of goods, as they state, Not stated. Reported by: A business owner, complaint #22029091 on the Better Business Bureau page for Stripe, Inc., filed 23 July 2024.
Account as given: The complainant says "I have yet to get paid for what is owed to me" and gets no response from Stripe.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 137 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1436 · StripeFiled 2026-10-11

Amount held: $1,249.91 (stated as "$1249.91", a client payment Stripe said it would refund)
Held since: 4 July 2024: Stripe said the client "would be refunded within five days"
Hold period stated by the processor: Refund by 9 July 2024, then 10, 11, 12, 19 and 23 July
Current status: HELD — Not refunded to the client as of the complainant’s reply of 26 July 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22032793 on the Better Business Bureau page for Stripe, Inc., filed 23 July 2024.
Account as given: The complainant says Stripe pointed to "Section 5.6 of the Stripe Payments" terms, a section they could not find.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 136 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1435 · StripeFiled 2026-10-11

Amount held: $22,000 (stated as "almost $22,000")
Held since: 5 July, shortly before the complaint of 23 July 2024: the charges were made "on July 5th" and the account was closed days later
Hold period stated by the processor: A payout day that keeps moving to "2 days from whatever day it is"
Current status: HELD — Held as of the complaint of 23 July 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22033032 on the Better Business Bureau page for Stripe, Inc., filed 23 July 2024.
Account as given: The complainant says Stripe will "refuse to either deposit it into my account or refund it to my customers."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 136 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1434 · StripeFiled 2026-10-11

Amount held: $2,214.30 (stated as "I am owed $2,214.30")
Held since: Early 2024: the account had been paused for more than 120 days by the complaint of 24 July 2024
Hold period stated by the processor: 120 days; payout dates of 22, 24 and 26 July 2024
Current status: RELEASED — Released: on 29 July 2024 the complainant wrote that "my funds were deposited into my account this morning".
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22035668 on the Better Business Bureau page for Stripe, Inc., filed 24 July 2024.
Account as given: The complainant says they waited the 120 days and "now the date for my payout just keeps on switching".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 136 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1433 · StripeFiled 2026-10-11

Amount held: $9,301.19 (stated as "$9,301.19", a client’s final invoice)
Held since: 2 July 2024: the payment "was successfully processed on July 2, 2024"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 24 July 2024. No later update on the page.
Merchant: Contractor paid through JobTread, as they state, Not stated. Reported by: A business owner, complaint #22036292 on the Better Business Bureau page for Stripe, Inc., filed 24 July 2024.
Account as given: The complainant says Stripe "paused my account, and held the funds" and has "completely cut off all ability to refund my client".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 136 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1432 · StripeFiled 2026-10-11

Amount held: $700 (stated as "$700", which the business says should go back to its customer)
Held since: Not dated; Stripe closed the account as high risk before the complaint of 28 July 2024
Hold period stated by the processor: Refunds "in 5 business days", not made
Current status: HELD — Held as of the complaint of 28 July 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22057498 on the Better Business Bureau page for Stripe, Inc., filed 28 July 2024.
Account as given: The business says the promised refund "was never refunded" and support told it "stripe will not payout any amount."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 135 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1431 · StripeFiled 2026-10-11

Amount held: $1,638.99 (stated as "$1,638.99")
Held since: 10 July 2024: the payment was "conducted on July 10"
Hold period stated by the processor: None; Stripe said any balance left after reversals "would not be made available"
Current status: HELD — Held as of the complaint of 1 August 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22075954 on the Better Business Bureau page for Stripe, Inc., filed 1 August 2024.
Account as given: The complainant says "no transactions have been reported as unauthorized by my clients" and no refunds have reached them.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 134 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1430 · StripeFiled 2026-10-11

Amount held: $17,558.78 (stated as "$17,558.78")
Held since: April 2024: Stripe "unexpectedly canceled my account"
Hold period stated by the processor: None stated
Current status: UNKNOWN — The complainant called Stripe’s response "satisfactory" on 8 August 2024 without saying whether the money was paid. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22080417 on the Better Business Bureau page for Stripe, Inc., filed 1 August 2024.
Account as given: The complainant says the funds came "from orders that have already been shipped" and a demand letter of 22 May 2024 went unanswered.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 134 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1429 · StripeFiled 2026-10-11

Amount held: $90,477.63 (two balances stated as "$85,463.66" and "$5,013.97"; the total is our sum)
Held since: December 2023: the accounts were closed on 6 and 23 December 2023
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 4 August 2024; Stripe replied that the filer is not an authorized representative on the account. No later update on the page.
Merchant: AI photo app company with two Stripe accounts, as its counsel states, Not stated. Reported by: Legal counsel for a business, complaint #22090957 on the Better Business Bureau page for Stripe, Inc., filed 4 August 2024.
Account as given: Counsel says "It has been well over 180 days since Stripe terminated servicing these accounts" and no disputes were pending.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 134 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1428 · StripeFiled 2026-10-11

Amount held: $1,950 (stated as "about $1950.00")
Held since: 5 May, about three months before the complaint of 5 August 2024: the client paid "on May 5th"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 8 August 2024. No later update on the page.
Merchant: Tech consultant, as they state, Not stated. Reported by: A business owner, complaint #22093506 on the Better Business Bureau page for Stripe, Inc., filed 5 August 2024.
Account as given: The consultant says Stripe has been "holding he money, about $1950.00, for 3 months now" and has not acted on four requests to refund the client.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 134 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1427 · StripeFiled 2026-10-11

Amount held: $447.91 (stated as "($447.91)")
Held since: About July 2024: closure was announced "over a month" before the complaint of 10 August 2024
Hold period stated by the processor: Refund to the customer "within five working days", not done
Current status: HELD — Held as of the complainant’s reply of 13 August 2024. No later update on the page.
Merchant: Construction business, as they state, Not stated. Reported by: A business owner, complaint #22122259 on the Better Business Bureau page for Stripe, Inc., filed 10 August 2024.
Account as given: The complainant says the amount "is relatively small", and that Stripe implied the account "would be forfeited, citing a lack of U.S. citizenship".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 133 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1426 · StripeFiled 2026-10-11

Amount held: $2,623.76 (four payments stated as "$262.38" and "($1049.50)", twice each; the total is our sum)
Held since: July 2024: the held payments were made on 3, 9 and 10 July 2024
Hold period stated by the processor: Refund dates shown, then pushed back
Current status: HELD — Held as of the complainant’s reply of 16 August 2024. No later update on the page.
Merchant: Landlord taking tenant payments through KeyCheck, as they state, Not stated. Reported by: A business owner, complaint #22133837 on the Better Business Bureau page for Stripe, Inc., filed 13 August 2024.
Account as given: The landlord says Stripe "is holding the remaining 4 payments and not releasing payments to tenants or rental company."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 132 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1425 · StripeFiled 2026-10-11

Amount held: $4,200 (stated as "a $4,200 purchase")
Held since: 4 August 2024: Stripe flagged payments as unauthorized "On August 4th"
Hold period stated by the processor: None; Stripe said "Any outstanding funds will not be available to you"
Current status: HELD — Neither paid out nor shown as refunded as of the complainant’s reply of 16 August 2024. No later update on the page.
Merchant: Engineering drawing service, as they state, Not stated. Reported by: A business owner, complaint #22139216 on the Better Business Bureau page for Stripe, Inc., filed 14 August 2024.
Account as given: The complainant says the customer "confirmed responsibility for both transactions" and sent Stripe documents to prove it.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 132 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1424 · StripeFiled 2026-10-11

Amount held: $6,191 (stated as "$6,191")
Held since: Not dated; the account was closed after two document reviews, before the complaint of 15 August 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 20 August 2024. No later update on the page.
Merchant: One-person tech services company, as they state, Not stated. Reported by: A business owner, complaint #22147956 on the Better Business Bureau page for Stripe, Inc., filed 15 August 2024.
Account as given: The owner says Stripe labelled the account "a high risk of fraud" with no evidence beyond "a vague reference to a high volume of unauthorized transactions".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 132 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1423 · StripeFiled 2026-10-11

Amount held: $4,314.53 (stated as "a total balance of $4,314.53")
Held since: Not dated; the account was closed about four months before the complaint of 16 August 2024
Hold period stated by the processor: None; Stripe said remaining funds would not be returned
Current status: HELD — Held as of the complaint of 16 August 2024. No later update on the page.
Merchant: Business classed by Stripe as high risk, as they state, Not stated. Reported by: A business owner, complaint #22151321 on the Better Business Bureau page for Stripe, Inc., filed 16 August 2024.
Account as given: The complainant says the dashboard reads "Charges and payouts are paused. Contact support for more information."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 132 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1422 · StripeFiled 2026-10-11

Amount held: $10,000 (stated as "$10,000 in my funds", paid to an art seller whose Stripe account was closed)
Held since: Not dated; Stripe closed the merchant’s account before the complaint of 18 August 2024
Hold period stated by the processor: Reversal that "may take months"
Current status: HELD — Not yet returned as of the buyer’s reply of 21 August 2024. No later update on the page.
Merchant: Consumer who paid a merchant whose Stripe account was closed, as they state, Not stated. Reported by: A buyer, complaint #22160914 on the Better Business Bureau page for Stripe, Inc., filed 18 August 2024.
Account as given: The buyer says Stripe said the funds would be reversed "but said it may take months to do so."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 131 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1421 · StripeFiled 2026-10-11

Amount held: $5,500 (stated as "$5,500"; a later reply says "$5,000")
Held since: 7 August, shortly before the complaint of 23 August 2024: Stripe "terminated our account abruptly"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 29 August 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22188160 on the Better Business Bureau page for Stripe, Inc., filed 23 August 2024.
Account as given: The complainant says Stripe called the business "too risky" and that they have emailed Stripe "more than twenty times" without result.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 130 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1420 · StripeFiled 2026-10-11

Amount held: $10,485 (stated as "the payout of US$10,485")
Held since: 14 June 2024: Stripe flagged payments as unauthorized and blocked the account
Hold period stated by the processor: None; Stripe said the funds would not be available
Current status: HELD — Held as of the complainant’s reply of 29 August 2024. No later update on the page.
Merchant: Travel agency; Stripe replied that the complainant is served by its UAE entity, outside the scope of BBB, United Arab Emirates, per Stripe’s reply. Reported by: A business owner, complaint #22189143 on the Better Business Bureau page for Stripe, Inc., filed 23 August 2024.
Account as given: The agency says the clients flew on the tickets the same day and that "there have been no complaints or chargebacks", yet Stripe withheld the payout.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 130 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1419 · StripeFiled 2026-10-11

Amount held: $750 (stated as "$750", a payment that went through with no issues)
Held since: 2 August 2024: "The charge was completed on August 2nd, 2024"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 27 August 2024. No later update on the page.
Merchant: Service provider, as they state, Not stated. Reported by: A business owner, complaint #22192293 on the Better Business Bureau page for Stripe, Inc., filed 25 August 2024.
Account as given: The complainant says Stripe "will not release to me, or refund to the customer" the $750 payment.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 130 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1418 · StripeFiled 2026-10-11

Amount held: $2,000 (stated as "over $2k")
Held since: Not dated; the account was closed "Right before my first payout", before the complaint of 25 August 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 25 August 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22194459 on the Better Business Bureau page for Stripe, Inc., filed 25 August 2024.
Account as given: The complainant reports "No high risk transactions. No chargebacks. No disputes."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 130 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1417 · StripeFiled 2026-10-11

Amount held: $1,166.31 (stated as "Amount Withheld: $1,166.31")
Held since: 4 April 2022: "Account Closure Date: Apr 4, 2022"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 3 September 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22198527 on the Better Business Bureau page for Stripe, Inc., filed 26 August 2024.
Account as given: The complainant says Stripe "consistently replies with a generic response, citing high risk", although the account has had no activity for years.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 129 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1416 · StripeFiled 2026-10-11

Amount held: $6,000 (stated as "three payments totaling $6,000 USD", made on 21, 23 and 24 August 2024)
Held since: August 2024: the account was frozen after client payments of 21–24 August
Hold period stated by the processor: None; Stripe said refunds were initiated on 28 August 2024
Current status: HELD — Held as of the complainant’s reply of 10 September 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22244001 on the Better Business Bureau page for Stripe, Inc., filed 5 September 2024.
Account as given: The complainant says Stripe claimed "refunds were initiated on August 28, 2024, yet no funds have been paid or refunded".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 128 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1415 · StripeFiled 2026-10-11

Amount held: $10,797 (stated as "Total amount on hold by Stripe Corp - $10,797.00"; a near-identical complaint filed the day before (#22241881) gave $10,900.00)
Held since: About September 2023: the account was deactivated "About a year ago"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 5 September 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22247111 on the Better Business Bureau page for Stripe, Inc., filed 5 September 2024.
Account as given: The complainant says it has been "more than a year" and about 10 contacts, and representatives act "like they have no idea about the first attempt of the funds release".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 128 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1414 · StripeFiled 2026-10-11

Amount held: $817 (stated as "about $817" in pending payouts)
Held since: 8 September 2024: the account "was closed today"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 11 September 2024; a "satisfactory" reply of 9 September was withdrawn the next day. No later update on the page.
Merchant: Video game seller, as they state, Not stated. Reported by: A business owner, complaint #22257958 on the Better Business Bureau page for Stripe, Inc., filed 8 September 2024.
Account as given: The complainant reports "0 disputes and 0 chargebacks" and says the payouts were money "that I literally need to survive".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 128 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1413 · StripeFiled 2026-10-11

Amount held: $2,000 (stated as "a payment of $2,000" for a product the buyer did not receive)
Held since: 27 August 2024: the payment was made "on August 27"
Hold period stated by the processor: 120 days, per Stripe’s emails to the merchant that the buyer says they saw
Current status: HELD — Neither refunded nor paid to the merchant as of the buyer’s reply of 18 September 2024. No later update on the page.
Merchant: Consumer who paid a merchant whose Stripe account was closed, as they state, Not stated. Reported by: A buyer, complaint #22287482 on the Better Business Bureau page for Stripe, Inc., filed 14 September 2024.
Account as given: The buyer says Stripe closed the merchant’s account and "has since refused to either release the $2,000 to the merchant or refund the payment to me."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 127 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1412 · StripeFiled 2026-10-11

Amount held: $2,873.64 (stated as "$2,873.64")
Held since: About August 2024: Stripe said the balance would be refunded "over a month" before the complaint of 17 September 2024
Hold period stated by the processor: None; support said the balance "would be refunded shortly"
Current status: HELD — Held as of the complainant’s reply of 19 September 2024. No later update on the page.
Merchant: Business on Stripe nearly three years with zero chargebacks, as they state, Not stated. Reported by: A business owner, complaint #22297810 on the Better Business Bureau page for Stripe, Inc., filed 17 September 2024.
Account as given: The company says it was "assured that our balance would be refunded shortly" and has heard nothing since.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 127 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1411 · StripeFiled 2026-10-11

Amount held: $2,000 (stated as "over $2000")
Held since: Not dated; the account was closed after one client payment, before the complaint of 26 September 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 26 September 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22346335 on the Better Business Bureau page for Stripe, Inc., filed 26 September 2024.
Account as given: The complainant says Stripe let them take $250 as an instant payout, then closed the account and "will not let me refund my client".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 125 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1410 · StripeFiled 2026-10-11

Amount held: $4,630.89 (stated as "$4,630.89", debited from the owner’s bank to refund a customer)
Held since: Not dated; the account was closed before the complaint of 27 September 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 4 October 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22351523 on the Better Business Bureau page for Stripe, Inc., filed 27 September 2024.
Account as given: The complainant says Stripe "debited $4,630.89 from my bank to refund a customer" but has "neither refunded the amount to my customer" nor returned it.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 125 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1409 · StripeFiled 2026-10-11

Amount held: $2,070 (stated as "$2070")
Held since: 7 February 2024: "They have terminated my account on February 7, 2024"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 7 October 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22358457 on the Better Business Bureau page for Stripe, Inc., filed 30 September 2024.
Account as given: The complainant says the money "has been held over 210 days and there is no dispute against my account ever".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 125 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1408 · StripeFiled 2026-10-11

Amount held: Not stated (stated as "HK$59,720.70"; recorded without a USD figure because the amount is in Hong Kong dollars)
Held since: Given as "5/10/2024", the day the account was closed
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 9 October 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Hong Kong, per Stripe’s reply. Reported by: A business owner, complaint #22399688 on the Better Business Bureau page for Stripe, Inc., filed 9 October 2024.
Account as given: The company says the account was closed and "freezed account HK$59,720.70", and Stripe’s support page offered no chat or message option.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 124 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1407 · StripeFiled 2026-10-11

Amount held: $16,000 (stated as "almost $16k of frozen funds")
Held since: Not dated; the account was found high risk after documents were submitted, before the complaint of 10 October 2024
Hold period stated by the processor: Refunds "within 5 business days of closing the account", with no date given
Current status: HELD — Held as of the complaint of 10 October 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22406397 on the Better Business Bureau page for Stripe, Inc., filed 10 October 2024.
Account as given: The complainant says Stripe gives "no date for when funds will be refunded to clients" and has stopped responding.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 123 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1406 · StripeFiled 2026-10-11

Amount held: $52,000 (stated as "over $52,000")
Held since: Not dated; the account was cancelled after its first 2 payments, before the complaint of 16 October 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 23 October 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22429228 on the Better Business Bureau page for Stripe, Inc., filed 16 October 2024.
Account as given: The complainant asked Stripe to pay out "even 50% of them immediately", and later to refund every customer instead.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 123 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1405 · StripeFiled 2026-10-11

Amount held: $3,971.72 (stated as "$3,971.72")
Held since: April–May 2024: the hold followed two fraud claims the owner won "back in April/May of 2024"
Hold period stated by the processor: None; an email two months earlier said the funds would be paid
Current status: HELD — Held as of the complaint of 21 October 2024. No later update on the page.
Merchant: Vacation rental owner, as they state, Not stated. Reported by: A business owner, complaint #22453623 on the Better Business Bureau page for Stripe, Inc., filed 21 October 2024.
Account as given: The owner says "we challenged the false claim and won!", and that "It has been over six months" with the money still held.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 122 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1404 · StripeFiled 2026-10-11

Amount held: $3,921.73 (stated as "$3,921.73 USD")
Held since: Not dated; the account was classed high risk after an earlier review had re-enabled payouts, before the complaint of 22 October 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 29 October 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22457697 on the Better Business Bureau page for Stripe, Inc., filed 22 October 2024.
Account as given: The complainant quotes an earlier Stripe message that "your payouts have been re-enabled", and says the account was then classed high risk and the balance kept.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 122 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1403 · StripeFiled 2026-10-11

Amount held: $77,000 (stated as "over $77,000", one client payment, before more than $4,000 in fees)
Held since: September 2024: the account was paused the day after the payment; payout had been set for 27 September 2024
Hold period stated by the processor: Payout on 27 September 2024, then paused
Current status: HELD — Held as of the complaint of 22 October 2024. No later update on the page.
Merchant: Small construction business, as they state, Not stated. Reported by: A business owner, complaint #22462012 on the Better Business Bureau page for Stripe, Inc., filed 22 October 2024.
Account as given: The company says Stripe rated the payment "Low Risk" when it was processed and paused payouts and refunds a day later.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 122 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1402 · StripeFiled 2026-10-11

Amount held: $561.30 (stated as "$561.30")
Held since: 2021: the account was opened and the funds held then
Hold period stated by the processor: 120 days, as told in 2021
Current status: HELD — Held as of the complaint of 25 October 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22472114 on the Better Business Bureau page for Stripe, Inc., filed 25 October 2024.
Account as given: The complainant says they were told the funds "would be retained for 120 days" and three years later still cannot withdraw them.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 122 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1401 · StripeFiled 2026-10-11

Amount held: $8,470 (stated as "$8470")
Held since: March 2024: Stripe "froze her account" "last March"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 17 December 2024. No later update on the page.
Merchant: Piano teacher, as her parent states, Not stated. Reported by: The parent of a piano teacher, complaint #22491533 on the Better Business Bureau page for Stripe, Inc., filed 30 October 2024.
Account as given: The parent says Stripe asks the teacher to use an email she is locked out of, and "They are holding $8470."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 121 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1400 · StripeFiled 2026-10-11

Amount held: $12,173.79 (stated as "$12,173.79 in payouts")
Held since: 2 May 2024: "On May 2, 2024, Stripe unexpectedly closed my account"
Hold period stated by the processor: A 50% reserve for 90 days, then none
Current status: HELD — Held as of the complainant’s reply of 2 November 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22491881 on the Better Business Bureau page for Stripe, Inc., filed 30 October 2024.
Account as given: The complainant says the customer’s fraud claim was "a misunderstanding" the customer later withdrew, and Stripe still keeps the balance after "over 180 days".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 121 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1399 · StripeFiled 2026-10-11

Amount held: $2,417.33 (stated as "a USD balance of $2,417.33")
Held since: About February 2024: "8 months since the payment" at the complaint of 30 October 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 30 October 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22492280 on the Better Business Bureau page for Stripe, Inc., filed 30 October 2024.
Account as given: The complainant says a supervisor was promised "within 24 hours" and nothing happened.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 121 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1398 · StripeFiled 2026-10-11

Amount held: $10,000 (stated as "over $10,000"; Stripe also attempted to withdraw $5,918.8 from the business bank account)
Held since: 22 October 2024: the final account closure, after a closure on 12 September and a reopening on 18 October
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 30 October 2024. No later update on the page.
Merchant: Nevada-registered business with a chargeback rate under 0.2%, as they state, United States (Nevada). Reported by: A business owner, complaint #22494860 on the Better Business Bureau page for Stripe, Inc., filed 30 October 2024.
Account as given: The complainant says Stripe closed, reopened and closed the account again and "attempted an unauthorized withdrawal of $5,918.8 from my bank account."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 121 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1397 · StripeFiled 2026-10-11

Amount held: $2,591 (stated as "$2,591.00", from one ACH payment of $2,600.00)
Held since: February 2024: held "since February 2024"
Hold period stated by the processor: 120 days, in a reply of 24 February 2024
Current status: HELD — Held as of the complainant’s reply of 4 November 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22496002 on the Better Business Bureau page for Stripe, Inc., filed 31 October 2024.
Account as given: The complainant says Stripe ruled the funds would be available "after 120 days" and, "more than 250 days later", payouts are still off.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 121 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1396 · StripeFiled 2026-10-11

Amount held: $16,600 (stated as "$16600.00")
Held since: July 2024: Stripe closed the account "IN JULY"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 31 October 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22498201 on the Better Business Bureau page for Stripe, Inc., filed 31 October 2024.
Account as given: The company, a Stripe user "FOR MANY YEARS", says the money has been held "FOR OVER 90 DAYS NOW" with no explanation.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 120 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1395 · StripeFiled 2026-10-11

Amount held: $890 (stated as "$890")
Held since: Not dated; the complaint was filed on 1 November 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 1 November 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22501992 on the Better Business Bureau page for Stripe, Inc., filed 1 November 2024.
Account as given: The complainant says the dashboard shows "Charges and payouts are paused" and the payout listed as upcoming "never comes", after a dispute the customer lost.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 120 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1394 · StripeFiled 2026-10-11

Amount held: $4,500 (stated as "my money now standing at $4500")
Held since: 1 November 2024: Stripe asked for verification "On November 1st, 2024" and closed the account
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 8 November 2024. No later update on the page.
Merchant: Online business; Stripe replied that the complainant is served by its Swedish entity, outside the scope of BBB, Not stated. Reported by: A business owner, complaint #22502062 on the Better Business Bureau page for Stripe, Inc., filed 1 November 2024.
Account as given: The complainant says they ran "the SAME EXACT business under a different domain name" on Stripe for 2 years, and "Stripe does not release my money".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 120 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1393 · StripeFiled 2026-10-11

Amount held: $4,223.67 (stated as "a payment of $4,223.67")
Held since: August 2024: the payment came "at the 24th of August" and the account was closed a day later
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 13 November 2024. No later update on the page.
Merchant: Wyoming LLC on Stripe for about 7 months, as they state, United States (Wyoming LLC). Reported by: A business owner, complaint #22520321 on the Better Business Bureau page for Stripe, Inc., filed 6 November 2024.
Account as given: The complainant reports "zero chargebacks and zero disputes" and says Stripe would neither pay out nor refund the client.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 119 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1392 · StripeFiled 2026-10-11

Amount held: $845.75 (stated as "$845.75", money returned from disputes the business won)
Held since: July 2024: the account was disabled "as of July 2024"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 12 November 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22527651 on the Better Business Bureau page for Stripe, Inc., filed 7 November 2024.
Account as given: The complainant says the funds come "from disputes won in my favor" and Stripe has "stopped responding to my complaints by mail, email and phone."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 119 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1391 · StripeFiled 2026-10-11

Amount held: $5,000 (stated as "over $5,000")
Held since: Not dated; the account was restricted after a surge of pre-orders, before the complaint of 11 November 2024
Hold period stated by the processor: None given in the complaint; the complainant later asked whether the balance could be withdrawn "after February 27, 2025"
Current status: HELD — Held as of the complainant’s reply of 13 November 2024. No later update on the page.
Merchant: Maker of aftermarket accessories selling a pre-order, as they state, Not stated. Reported by: A business owner, complaint #22539029 on the Better Business Bureau page for Stripe, Inc., filed 11 November 2024.
Account as given: The complainant says Stripe permanently restricted the account "despite the fact that goods have been shipped" after a successful pre-order.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 119 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1390 · StripeFiled 2026-10-11

Amount held: $5,250 (stated as "$5,250" for consulting work)
Held since: Not dated; the complaint was filed on 12 November 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 15 November 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22547799 on the Better Business Bureau page for Stripe, Inc., filed 12 November 2024.
Account as given: The consultant says Stripe "is refusing to issue such funds despite compliance" and asks either to refund the client or to pay out.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 119 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1389 · StripeFiled 2026-10-11

Amount held: $1,750 (stated as "$1750")
Held since: Not dated; the complaint was filed on 15 November 2024
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complaint of 15 November 2024; Stripe said it could not find an account registered to the complainant. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22562523 on the Better Business Bureau page for Stripe, Inc., filed 15 November 2024.
Account as given: The complainant, new to Stripe, says Stripe took "$1750 from me and are holding it for three months".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 118 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1388 · StripeFiled 2026-10-11

Amount held: $1,820 (stated as "The transaction of $1,820", less Stripe’s fee)
Held since: July 2024: the account was opened "on July 12 2024" and the payment was held soon after
Hold period stated by the processor: Until 13 March 2025: "wait for payouts until march 13th 2025"
Current status: UNKNOWN — On 21 November 2024 the complainant wrote that they had just issued a refund to the customer and were waiting to see if it went through; Stripe said it could not find an account in their name. No later update on the page.
Merchant: Furniture seller, as they state, Not stated. Reported by: A business owner, complaint #22588300 on the Better Business Bureau page for Stripe, Inc., filed 21 November 2024.
Account as given: The seller says that "after several months of promising to transfer the money" Stripe had not paid it out.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 118 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1387 · StripeFiled 2026-10-11

Amount held: $4,968.42 (stated as "an order for $4968.42"; Stripe also debited $159.39 from the business bank account on 3 April 2023)
Held since: 28 February 2023: the account was closed after that order
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 27 November 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22610997 on the Better Business Bureau page for Stripe, Inc., filed 27 November 2024.
Account as given: The company says Stripe "held onto our customers' funds and would not release them" and later charged its bank account after the account was closed.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 117 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

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