The incident record, page 5 of 10

Entries HF-2026-1186 to HF-2026-0987, newest first, out of 1986 cases of a payment account being closed with funds still inside it. The criteria for inclusion are set out on the first page.

HF-2026-1186 · StripeFiled 2026-10-11

Amount held: $10,577.91 (stated as "Amount frozen: $10,577.91")
Held since: 27 March 2026: "Date of account closure: March 27, 2026"
Hold period stated by the processor: None; Stripe support wrote "balance will not be made available to you."
Current status: HELD — Held as of the complainant’s reply of 22 May 2026. No later update on the page.
Merchant: Online seller with 445 payments and no disputes, as they state, Not stated. Reported by: A business owner, complaint #24864429 on the Better Business Bureau page for Stripe, Inc., filed 19 May 2026.
Account as given: The complainant lists "445 successful payments - 0 disputes/chargebacks - 0 refunds" and says Stripe’s legal department denied the request on 4 May 2026.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 28 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1185 · StripeFiled 2026-10-11

Amount held: $3,638.76 (stated as "$3,638.76")
Held since: Not dated; a 10% reserve was placed before May 2026
Hold period stated by the processor: A 10% reserve with a release date of 18 May 2026, later changed after an email of 16 May 2026
Current status: HELD — Held as of the complainant’s reply of 22 May 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24871863 on the Better Business Bureau page for Stripe, Inc., filed 21 May 2026.
Account as given: The owner says "Stripe initially placed a 10% reserve on my transactions with a promised release date of May 18, 2026" and then set a new date.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 28 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1184 · StripeFiled 2026-10-11

Amount held: $2,218.03 (stated as "Total withheld: $2,218.03": a $2,200 payment and a $40 deposit, less fees)
Held since: 27 January 2026: "Stripe closed my account and paused payouts"
Hold period stated by the processor: None; Stripe states the balance "will not be made available"
Current status: HELD — Held as of the complainant’s reply of 1 June 2026. No later update on the page.
Merchant: Bookkeeping services, as they state, Not stated. Reported by: A business owner, complaint #24876642 on the Better Business Bureau page for Stripe, Inc., filed 22 May 2026.
Account as given: The owner says the payment "settled and still show as "Available" in my dashboard, but nearly four months later they have not been released."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 27 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1183 · StripeFiled 2026-10-11

Amount held: $3,000 (stated as two payments of "$1,500.00" each, on 12 and 13 April 2026)
Held since: April 2026: the two payments are dated 12 and 13 April 2026
Hold period stated by the processor: 180 days
Current status: HELD — Held as of the complainant’s reply of 1 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24886519 on the Better Business Bureau page for Stripe, Inc., filed 28 May 2026.
Account as given: The complainant asks Stripe "to not make me weigh 180 days to get these funds" and says "Its been over 70 days. Theres been no disputes".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 26 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1182 · StripeFiled 2026-10-11

Amount held: $7,268.54 (stated as "$7,268.54")
Held since: 20 May 2026: "Stripe froze our account and initiated a review"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 29 May 2026. No later update on the page.
Merchant: Promotional products supplier selling to business customers, as they state, Not stated. Reported by: A business owner, complaint #24891075 on the Better Business Bureau page for Stripe, Inc., filed 29 May 2026.
Account as given: The supplier says a business customer paid by card in five transactions on 19 May 2026 and that Stripe "has since refunded some charges to our customer but is withholding $7,268.54 indefinitely".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 26 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1181 · StripeFiled 2026-10-11

Amount held: $40,000 (stated as "approximately $40,000")
Held since: Not dated; the complaint was filed on 30 May 2026
Hold period stated by the processor: None; the funds were marked available but no payout was issued
Current status: HELD — Not paid out as of the complainant’s reply of 6 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24894564 on the Better Business Bureau page for Stripe, Inc., filed 30 May 2026.
Account as given: The complainant says Stripe "held approximately $40,000 in funds for an extended period" and, after the funds were marked "available", "did not issue a payout within a reasonable timeframe".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 26 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1180 · StripeFiled 2026-10-11

Amount held: $29,996 (stated as "USD 29,996.00", the Financial account available balance)
Held since: Not dated; the account was ended before the complaint of 31 May 2026
Hold period stated by the processor: Stripe said eligible card payments "would be refunded within 5 days"
Current status: HELD — Held as of the complainant’s reply of 2 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24896092 on the Better Business Bureau page for Stripe, Inc., filed 31 May 2026.
Account as given: The complainant says "My Dashboard shows a Financial account available balance of USD 29,996.00" and that Stripe closed the case before explaining what the balance is held for.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 26 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1179 · StripeFiled 2026-10-11

Amount held: $1,741.44 (stated as "over $1741.44")
Held since: Not dated; the complaint was filed on 2 June 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 2 June 2026. No later update on the page.
Merchant: Photography studio, as they state, Not stated. Reported by: A business owner, complaint #24903338 on the Better Business Bureau page for Stripe, Inc., filed 2 June 2026.
Account as given: The owner says Stripe terminated the account "citing High" risk and is "holding over $1741.44 of my companies funds that they are refusing to release."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 25 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1178 · StripeFiled 2026-10-11

Amount held: $1,971.50 (stated as "$1,971.50 available", from a payment of about $2,300 of which $250 was released)
Held since: December 2025: "Stripe closed the account and paused payouts"
Hold period stated by the processor: None; a Stripe representative later said the payout block had been removed
Current status: UNKNOWN — On 3 June 2026 the complainant called the resolution satisfactory "so long as the payment successfully is deposited"; no later confirmation that it was.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24904126 on the Better Business Bureau page for Stripe, Inc., filed 2 June 2026.
Account as given: The complainant says "Stripe released only $250" and that manual payouts fail with "payouts_not_allowed" although the balance shows no reserve.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 25 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1177 · StripeFiled 2026-10-11

Amount held: $268.97 (stated as "Amount Held: $268.97")
Held since: February 2025: "The account notice references February 27, 2025"
Hold period stated by the processor: None stated
Current status: UNKNOWN — On 4 June 2026 the complainant wrote that Stripe’s response was "satisfactory"; they did not say whether the money was paid.
Merchant: Digital business, as its name suggests, Not stated. Reported by: A business owner, complaint #24906361 on the Better Business Bureau page for Stripe, Inc., filed 3 June 2026.
Account as given: The complainant says "More than a year has passed" and the balance has "not been transferred to my bank account."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 24 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1176 · StripeFiled 2026-10-11

Amount held: $194.34 (stated as "$194.34 on hold")
Held since: Not dated; the hold was due to end on 1 May 2026
Hold period stated by the processor: Release on 1 May 2026: the money "was originally supposed to be release on May 1st"
Current status: HELD — Not released a month after the date, as of the complaint of 5 June 2026. No later update on the page.
Merchant: Streamer paid through Kick and Stripe Express, as they state, Not stated. Reported by: A business owner, complaint #24916906 on the Better Business Bureau page for Stripe, Inc., filed 5 June 2026.
Account as given: The complainant says the money "was originally supposed to be release on May 1st. Since then it has been a month and nothing has been released or changed."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 24 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1175 · StripeFiled 2026-10-11

Amount held: $1,448.40 (stated as "an authorized merchant balance of $1,448.40")
Held since: May 2024: the account "was originally closed in May 2024"; a payout to a new bank account failed on 6 June 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 9 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24918985 on the Better Business Bureau page for Stripe, Inc., filed 7 June 2026.
Account as given: The company says its support tickets are marked "Resolved" within minutes and that the payout is stuck behind a "Verify your bank account" task.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 24 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1174 · StripeFiled 2026-10-11

Amount held: $21,316.02 (stated as "$21,316.02")
Held since: Not dated; the complaint was filed on 10 June 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 10 June 2026. No later update on the page.
Merchant: E-commerce company, as its name suggests, Not stated. Reported by: A business owner, complaint #24929204 on the Better Business Bureau page for Stripe, Inc., filed 10 June 2026.
Account as given: The company says "Stripe restricted my business account and is withholding $21,316.02" and that support has given only "generic responses".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 22 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1173 · StripeFiled 2026-10-11

Amount held: $1,205.57 (stated as "my remaining balance of $1,205.57")
Held since: 4 June 2026: "Stripe abruptly rejected my merchant account"
Hold period stated by the processor: None; a support agent wrote "If a balance still remains in your account after eligible payments have been refunded, it will not be made available to you."
Current status: HELD — Held as of the complainant’s reply of 13 June 2026. No later update on the page.
Merchant: Online service with 503 payments totalling $6,229.73, as they state, Not stated. Reported by: A business owner, complaint #24930820 on the Better Business Bureau page for Stripe, Inc., filed 10 June 2026.
Account as given: The owner says the account had "ZERO disputes, ZERO chargebacks, and ZERO refund requests" and that Stripe intends to keep the balance, neither paying it out nor refunding customers.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 22 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1172 · StripeFiled 2026-10-11

Amount held: $6,326.71 (stated as "The amount being withheld is $6,326.71")
Held since: 9 June 2026: Stripe said it would no longer accept payments for the business
Hold period stated by the processor: Until 7 October 2026: "payouts of my existing balance are paused until October 7, 2026"
Current status: HELD — Held as of the complainant’s reply of 12 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24933270 on the Better Business Bureau page for Stripe, Inc., filed 11 June 2026.
Account as given: The owner says the account "has zero chargebacks and zero disputes to date" and that, with payouts paused, the dashboard will not let them refund a customer who asked for it.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 22 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1171 · StripeFiled 2026-10-11

Amount held: $4,279.56 (stated as "our remaining balance of $4,279.56", of a balance of about $12,188.80 when the account was restricted)
Held since: August 2024: the account was "restricted (happened in August 2024)"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 12 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24938037 on the Better Business Bureau page for Stripe, Inc., filed 12 June 2026.
Account as given: The company says Stripe refunded $7,909.24 to buyers and "The remaining $4,279.56 was held" for what "has now been almost 24 months."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 21 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1170 · StripeFiled 2026-10-11

Amount held: $150.06 (stated as "the remaining balance of US$150.06")
Held since: 28 August 2025: "Stripe has been holding my funds since August 28, 2025"
Hold period stated by the processor: None; no release date given
Current status: HELD — Held as of the complainant’s reply of 22 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24948743 on the Better Business Bureau page for Stripe, Inc., filed 16 June 2026.
Account as given: The complainant says Stripe "has not paid out my remaining balance, has not provided a clear release date" and the balance "still shows as available".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 21 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1169 · StripeFiled 2026-10-11

Amount held: $5,145.61 (stated as "an available balance of $5,145.61 USD")
Held since: Not dated; the dashboard deadline was 29 November 2025 and Stripe made refunds around 4 December 2025
Hold period stated by the processor: The account deadline shown was 29 November 2025
Current status: HELD — Held "approximately 200 days" as of the complainant’s reply of 22 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24948757 on the Better Business Bureau page for Stripe, Inc., filed 16 June 2026.
Account as given: The complainant says "The account deadline shown in the Dashboard was November 29, 2025, and the funds have now been held for approximately 200 days."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 21 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1168 · StripeFiled 2026-10-11

Amount held: $14,684.30 (stated as "approximately $14,684.30")
Held since: Not dated; the account was closed before the complaint of 17 June 2026
Hold period stated by the processor: Until 7 October 2026
Current status: HELD — Held as of the complaint of 17 June 2026. No later update on the page.
Merchant: Texas educational company (workforce and futures market education), as they state, United States (Texas, as they state). Reported by: A business owner, complaint #24954321 on the Better Business Bureau page for Stripe, Inc., filed 17 June 2026.
Account as given: The company says Stripe decided "to close my business account and place a reserve hold of approximately $14,684.30 on business funds until October 7, 2026" with 0 chargebacks and 0 disputes.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 21 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1167 · StripeFiled 2026-10-11

Amount held: $2,178 (stated as "$2,178")
Held since: 4 September 2023: the account "was restricted on Sept 4, 2023"
Hold period stated by the processor: 120 days, to 2 January 2024; in June 2026 Stripe said payouts would stay paused until 28 July 2026
Current status: HELD — Held as of the complainant’s reply of 25 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24954823 on the Better Business Bureau page for Stripe, Inc., filed 17 June 2026.
Account as given: The complainant says Stripe "promised in writing that funds would be released after 120 days (Jan 2, 2024)" and in June 2026 said "payouts will remain paused until July 28, 2026."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 21 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1166 · StripeFiled 2026-10-11

Amount held: $6,504.80 (stated as "approximately $6,504.80 of my settled funds")
Held since: 10 June 2026: "Stripe closed my business account" and denied the appeal the next day
Hold period stated by the processor: Until a date in October that BBB removed from the page
Current status: HELD — Held as of the complaint of 17 June 2026. No later update on the page.
Merchant: Seller of instantly delivered goods, as they state, Not stated. Reported by: A business owner, complaint #24955144 on the Better Business Bureau page for Stripe, Inc., filed 17 June 2026.
Account as given: The owner says Stripe "has also disabled my ability to refund my customers" and that its only stated reason was a predicted "high likelihood of fraudulent dispute".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 20 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1165 · StripeFiled 2026-10-11

Amount held: $400 (stated as "$400", a customer’s debit card payment)
Held since: Not dated; the complaint was filed on 18 June 2026
Hold period stated by the processor: None stated
Current status: HELD — Neither paid out nor refunded to the customer as of the complainant’s reply of 26 June 2026. No later update on the page.
Merchant: Used auto parts business, as they state, Not stated. Reported by: A business owner, complaint #24958265 on the Better Business Bureau page for Stripe, Inc., filed 18 June 2026.
Account as given: The owner says Stripe terminated the account, refunded one payment, "but they held $400 which was paid by debit card by my customer", and will not refund it to the customer either.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 20 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1164 · StripeFiled 2026-10-11

Amount held: $3,000 (stated as "The $3,000 they are holding", the owner’s own ACH deposit, not customer payments)
Held since: May 2026: the owner says they tried to resolve it "From May 26 to June 18, 2026"
Hold period stated by the processor: None; Stripe cites Section 5.6 of its Services Agreement
Current status: HELD — Held as of the complaint of 18 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24959327 on the Better Business Bureau page for Stripe, Inc., filed 18 June 2026.
Account as given: The complainant says "The $3,000 they are holding is NOT customer payment revenue. It is my own money, deposited via ACH from my personal bank account".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 20 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1163 · StripeFiled 2026-10-11

Amount held: $2,000 (stated as "almost $2000")
Held since: Not dated; the complaint was filed on 25 June 2026
Hold period stated by the processor: 25% of funds "for up to 180 days"
Current status: HELD — Held as of the complaint of 25 June 2026. No later update on the page.
Merchant: Towing and automotive and diesel repair business, as they state, Not stated. Reported by: A business owner, complaint #24981228 on the Better Business Bureau page for Stripe, Inc., filed 25 June 2026.
Account as given: The owner says Stripe placed "a hold on almost $2000 of my money from an invoice a customer paid" and started "withholding 25% of my funds for up to 180 days".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 19 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1162 · StripeFiled 2026-10-11

Amount held: $9,374.21 (stated as "Total customer charges: $9,374.21")
Held since: 17 June 2026: "Stripe restricted or closed the account and retained the funds"
Hold period stated by the processor: None stated
Current status: HELD — Neither refunded nor paid out as of the complainant’s reply of 30 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24984824 on the Better Business Bureau page for Stripe, Inc., filed 26 June 2026.
Account as given: The complainant says Stripe "prevented me from issuing refunds directly to the customers" and that "Neither Customer still has NOT been refunded."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 19 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1161 · StripeFiled 2026-10-11

Amount held: $3,841.92 (stated as "$3,841.92", a client card payment that was neither refunded nor paid out)
Held since: 19 January 2026: "Stripe decided that they will no longer accept payments for my account"
Hold period stated by the processor: Refunds "five days after we stop processing your payments", in Stripe’s notice
Current status: HELD — Not refunded to the client as of the complainant’s reply of 30 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24986645 on the Better Business Bureau page for Stripe, Inc., filed 26 June 2026.
Account as given: The complainant quotes Stripe: "we will issue refunds on the affected card payments five days after we stop processing your payments." and adds "As of June 26, 2026, my client has not been refunded."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 19 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1160 · StripeFiled 2026-10-11

Amount held: $2,160 (stated as "approximately $2,160")
Held since: 10 May 2026: "Stripe notified me that it had determined my business was high risk"
Hold period stated by the processor: "the required reserve period", which the complainant says has expired
Current status: HELD — Held as of the complaint of 28 June 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24992032 on the Better Business Bureau page for Stripe, Inc., filed 28 June 2026.
Account as given: The owner says the funds were to "be released after the required reserve period" and that "That holding period has now expired", and that they have sent "more than 15 emails".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 18 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1159 · StripeFiled 2026-10-11

Amount held: $17,043.98 (stated as "$17,043.98", the payout due on 30 June 2026)
Held since: 30 June 2026: "Before our scheduled payout, Stripe froze the transfer, closed our account"
Hold period stated by the processor: None; Stripe said it intended to reverse the payments
Current status: HELD — Neither paid out nor shown as reversed as of the complainant’s reply of 8 July 2026. No later update on the page.
Merchant: Licensed travel agency selling World Cup tickets and hotels, as they state, Not stated. Reported by: A business owner, complaint #25000317 on the Better Business Bureau page for Stripe, Inc., filed 30 June 2026.
Account as given: The agency says it bought non-refundable tickets with its own card in reliance on Stripe’s authorisation, and "Before our scheduled payout, Stripe froze the transfer, closed our account, and stated it intended to reverse the authorized payments."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 18 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1158 · StripeFiled 2026-10-11

Amount held: $10,088.22 (stated as "Invoice amount is $10,088.22", a single card payment that Stripe neither refunded nor paid out)
Held since: 1 July 2026: the customer paid by card; Stripe flagged the payment and closed the account
Hold period stated by the processor: Refunds promised "five days after we stop processing your payments", in Stripe’s email
Current status: HELD — Not refunded to the customer as of the complainant’s reply of 12 July 2026, because a fee left the balance negative. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25008378 on the Better Business Bureau page for Stripe, Inc., filed 2 July 2026.
Account as given: The owner says "because my account is a negative" after a fee, Stripe "won't send the money back to the customer" and they cannot add funds to fix it.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 17 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1157 · StripeFiled 2026-10-11

Amount held: $4,864.95 (stated as "USD $4,864.95"; the later reply says $4,864.15)
Held since: Not dated; "held for several months" at the complaint of 2 July 2026
Hold period stated by the processor: None; no release date given
Current status: HELD — Held as of the complainant’s reply of 9 July 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25008828 on the Better Business Bureau page for Stripe, Inc., filed 2 July 2026.
Account as given: The complainant says the balance "has been held for several months without a clear release date or detailed explanation" and that "There are no active disputes, chargebacks, or claims on my account".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 17 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1156 · StripeFiled 2026-10-11

Amount held: $9,261.39 (stated as "$9,261.39 in legitimately earned funds")
Held since: June 2026: "Stripe terminated my company's merchant account" in June 2026
Hold period stated by the processor: 120 days, "until October 23, 2026"
Current status: HELD — Held as of the complaint of 2 July 2026; the appeal was denied on 30 June 2026. No later update on the page.
Merchant: Online seller with tracked orders, as they state, Not stated. Reported by: A business owner, complaint #25009045 on the Better Business Bureau page for Stripe, Inc., filed 2 July 2026.
Account as given: The company says Stripe "is withholding $9,261.39 in legitimately earned funds for 120 days, until October 23, 2026" and that the one open dispute is for $62.93.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 17 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1155 · StripeFiled 2026-10-11

Amount held: $6,700 (stated as "approximately $6,700")
Held since: Not dated; the account was closed after one payment, before the complaint of 4 July 2026
Hold period stated by the processor: Until 1 November 2026
Current status: HELD — Held as of the complainant’s reply of 7 July 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25013633 on the Better Business Bureau page for Stripe, Inc., filed 4 July 2026.
Account as given: The owner says "Stripe permanently closed my account and informed me that my funds would be held until November 1, 2026" and that their appeal was denied.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 17 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1154 · StripeFiled 2026-10-11

Amount held: $58,573.98 (stated as "$58,573.98", a customer payment of 19 June 2026 that was neither refunded nor paid out)
Held since: June 2026: Stripe refunded two related payments on 25 June 2026 after deciding to stop processing for the business
Hold period stated by the processor: None; Stripe said on 1 July 2026 that "no additional charges will be refunded"
Current status: HELD — Neither refunded to the customer nor paid out as of the complainant’s reply of 20 July 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25017649 on the Better Business Bureau page for Stripe, Inc., filed 6 July 2026.
Account as given: The company says it accepted the closure and only wants the customer repaid, but Stripe blocked its refund ("This account is not currently able to refund charges") and has not refunded the largest payment.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 17 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1153 · StripeFiled 2026-10-11

Amount held: $620 (stated as "my remaining $620.00", of a balance of $988.41; $368.41 was paid out on 2 July 2026)
Held since: 28 February 2026: Stripe "closed the account citing vague risk signals and placed a 120-day hold"
Hold period stated by the processor: 120 days, to 29 June 2026
Current status: PARTIAL — $368.41 paid on 2 July 2026; $620.00 not paid as of the complainant’s reply of 21 July 2026. No later update on the page.
Merchant: Consultancy paid by one business-to-business ACH payment of $1,000.00, as they state, Not stated. Reported by: A business owner, complaint #25029538 on the Better Business Bureau page for Stripe, Inc., filed 9 July 2026.
Account as given: The complainant says the balance "would release upon the hold's expiration date: June 29, 2026" but "Stripe executed the payout for only $368.41".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 16 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1152 · StripeFiled 2026-10-11

Amount held: $188 (stated as "$188.00 owed to me")
Held since: 4 April 2026: "Stripe, Inc. closed my account and paused my payout"
Hold period stated by the processor: None; Stripe’s final response of 11 July 2026 called the matter closed
Current status: HELD — Held as of the complainant’s reply of 20 July 2026. No later update on the page.
Merchant: Web design services, paid through a Stripe payment link, as they state, Not stated. Reported by: A business owner, complaint #25038596 on the Better Business Bureau page for Stripe, Inc., filed 11 July 2026.
Account as given: The complainant says there is "no fraud, dispute, or chargeback associated with this transaction" and that they sent a formal demand on 11 July and by certified mail on 13 July 2026.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 16 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1151 · StripeFiled 2026-10-11

Amount held: $1,685 (stated as "$1,685.00 in cleared funds")
Held since: June 2026: after the hold ended a payout was sent on 26 June 2026 and bounced from a closed bank account
Hold period stated by the processor: The hold period had ended, the complainant says
Current status: HELD — Not paid as of the complaint of 12 July 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25040204 on the Better Business Bureau page for Stripe, Inc., filed 12 July 2026.
Account as given: The complainant says they added a new bank account on 30 June 2026 but the dashboard shows "Cannot create payouts; please contact us via" support, and that "Stripe has already cleared these funds for release."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 16 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1150 · StripeFiled 2026-10-11

Amount held: $5,056 (stated as "my remaining balance of $5,056")
Held since: Not dated; the account was closed and payouts paused more than 180 days before the complaint of 13 July 2026
Hold period stated by the processor: 180 days: Stripe "stated that my remaining funds would be released after a 180-day holding period"
Current status: HELD — Held as of the complainant’s reply of 16 July 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25041661 on the Better Business Bureau page for Stripe, Inc., filed 13 July 2026.
Account as given: The owner says "The 180-day period has already passed, but Stripe has still not released my remaining balance".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 16 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1149 · StripeFiled 2026-10-11

Amount held: $2,600 (stated as "my $2600")
Held since: Not dated; the complaint was filed on 15 July 2026
Hold period stated by the processor: None; an agent said they would pay out manually
Current status: HELD — Not paid as of the complaint of 15 July 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25053251 on the Better Business Bureau page for Stripe, Inc., filed 15 July 2026.
Account as given: The complainant says Stripe restricted and closed the account and "wont payout my $2600 to my bank account. Even after talking to an agent and them saying they will manually payout to my account but hasnt."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 15 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1148 · StripeFiled 2026-10-11

Amount held: $4,000 (stated as "almost $4000")
Held since: About June 2026: held for "a little over a month" at the complaint of 18 July 2026
Hold period stated by the processor: A rolling reserve of 30% of sales, later said to be 10%
Current status: HELD — Held as of the complaint of 18 July 2026. Stripe first said it could not find the account, then said it was investigating. No later update on the page.
Merchant: Automotive parts and repair business, as they state, Not stated. Reported by: A business owner, complaint #25063119 on the Better Business Bureau page for Stripe, Inc., filed 18 July 2026.
Account as given: The owner says "Stripe started to hold 30% of all my sales in a so-called reserve fund" without notice and that customers paid for parts are now taking action against them.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 14 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1147 · StripeFiled 2026-10-11

Amount held: $16,933.71 (stated as "Your available balance is $16,933.71 USD", quoting Stripe’s assistant)
Held since: About January 2026: the complainant says Stripe’s investigation started "since Jan 9th, 2026"
Hold period stated by the processor: 180 days, which the complainant says is over
Current status: HELD — Held as of the complainant’s reply of 23 July 2026; Stripe said it had nothing further to share. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25064694 on the Better Business Bureau page for Stripe, Inc., filed 19 July 2026.
Account as given: The complainant pastes Stripe’s assistant saying "payouts are currently disabled on your account" and adds "Full 180 days waiting period is over".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 14 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1146 · StripeFiled 2026-10-11

Amount held: $677 (stated as "$677")
Held since: July 2026: payouts delayed "for like 2 weeks" at the complaint of 25 July 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 25 July 2026. No later update on the page.
Merchant: Small business fulfilling orders, on daily payouts, as they state, Not stated. Reported by: A business owner, complaint #25089311 on the Better Business Bureau page for Stripe, Inc., filed 25 July 2026.
Account as given: The owner says "They arent releasing my money" and that Stripe "delayed my payouts for like 2 weeks despite my my account being set to daily payout".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 14 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1145 · StripeFiled 2026-10-11

Amount held: $14,365 (stated as "a $14,365 payment")
Held since: July 2026: the payout was due on 10 July 2026 and went to an internal Stripe account instead of the owner’s bank
Hold period stated by the processor: None stated
Current status: HELD — Not received "for weeks" as of the complaint of 27 July 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25093224 on the Better Business Bureau page for Stripe, Inc., filed 27 July 2026.
Account as given: The complainant says "Stripe initiated a payout instead to some internal phantom bank account associated with my stripe account, instead of to the actual bank account I had added as my payout bank account."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 13 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1144 · StripeFiled 2026-10-11

Amount held: $1,153 (stated as "Total Balance Owed: $1,153.00" across two accounts ($679.00 and $474.00))
Held since: 26 March 2026: the complainant quotes "Account Pause Date: March 26, 2026"
Hold period stated by the processor: 120 days, which the complainant says had passed after 124 days
Current status: UNKNOWN — On 5 August 2026 the complainant wrote that Stripe’s response was "satisfactory"; they did not say whether the money was paid.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25122474 on the Better Business Bureau page for Stripe, Inc., filed 4 August 2026.
Account as given: The complainant quotes Stripe’s support assistant: "The holding period has elapsed, there are no active customer disputes or chargebacks, and the remaining balances are fully eligible for release."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 13 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1143 · StripeFiled 2026-10-11

Amount held: $7,429.39 (stated as "my remaining balance of $7,429.39")
Held since: May 2025: "My account was closed in May 2025 for business reasons I do not dispute"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 14 August 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25124608 on the Better Business Bureau page for Stripe, Inc., filed 4 August 2026.
Account as given: The owner says the balance "continues to be withheld with no active disputes or chargebacks" and that payouts fail with the error "Cannot create payouts".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 13 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1142 · StripeFiled 2026-10-11

Amount held: $5,682.39 (stated as "approximately $5,682.39")
Held since: August 2026: a $5,871.14 payment on 3 August 2026; the next day Stripe reversed a $3,463.06 payout and then closed the account
Hold period stated by the processor: 120 days: Stripe "imposed a 120-day hold"
Current status: HELD — Held as of the complaint of 4 August 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25126329 on the Better Business Bureau page for Stripe, Inc., filed 4 August 2026.
Account as given: The company says the payment passed 3D Secure, CVC and ZIP checks, and that Stripe "closed the account, denied our review, and imposed a 120-day hold", then blocked its attempt to refund the customer.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 13 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1141 · StripeFiled 2026-10-11

Amount held: $56,000 (stated as "the $56,000 transaction")
Held since: August 2025: the complainant says the fraud happened "on August 1, 2025" and the payment was then frozen at the request of their local police
Hold period stated by the processor: None stated
Current status: HELD — Held "for over 10 months" as of the complaint of 5 August 2026, which says a court-ordered subpoena had been ignored. Stripe replied that it was investigating. No later update on the page.
Merchant: Not a merchant: a person who says they were defrauded by a Stripe account holder and asked for the frozen payment back, Not stated. Reported by: A business owner, complaint #25127298 on the Better Business Bureau page for Stripe, Inc., filed 5 August 2026.
Account as given: The complainant says "Stripe acknowledged the funds were frozen and asked what was to be done with them" and that it "has been holding onto the funds for over 10 months" despite the police request.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 13 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1140 · StripeFiled 2026-10-11

Amount held: $1,697.96 (stated as "$1,697.96 in guest refunds")
Held since: 28 July 2026: "Stripe closed the account citing high risk activity"
Hold period stated by the processor: None; held "past its own written refund deadline"
Current status: HELD — The complainant rejected Stripe’s responses on 14 and 18 August 2026, saying Stripe "did not fulfill the request in it's entirety". No later update on the page.
Merchant: Small lodging business, as they state, Not stated. Reported by: A business owner, complaint #25138017 on the Better Business Bureau page for Stripe, Inc., filed 7 August 2026.
Account as given: The owner says Stripe "closed my small lodging business account, seized funds, and is now holding $1,697.96 in guest refunds past its own written refund deadline."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 12 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1139 · StripeFiled 2026-10-11

Amount held: $6,685 (stated as "$6,685" in total: $4,983 on a closed account and $1,702 on a second account)
Held since: Not dated; the complaint was filed on 8 August 2026
Hold period stated by the processor: About four months: Stripe "will hold the funds for approximately four months"
Current status: HELD — Held as of the complainant’s rejection of 12 August 2026; Stripe said on 14 August it had nothing further to share.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25141120 on the Better Business Bureau page for Stripe, Inc., filed 8 August 2026.
Account as given: The owner says "Stripe closed my account and is withholding $4,983 despite my account having no chargebacks, refunds, or customer disputes", and then held $1,702 from a second business.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 12 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1138 · StripeFiled 2026-10-11

Amount held: $10,000 (stated as "over $10,000")
Held since: August 2026: Stripe "terminated my ability to accept payments" and placed the hold
Hold period stated by the processor: Until 5 December 2026
Current status: UNKNOWN — On 11 August 2026 the complainant wrote that Stripe had restored the account and "appear to be releasing the funds to me as hoped for." No confirmation that the money arrived.
Merchant: Online driver improvement course provider, paid through WooPayments, as they state, Not stated. Reported by: A business owner, complaint #25146671 on the Better Business Bureau page for Stripe, Inc., filed 10 August 2026.
Account as given: The owner says Stripe, through WooPayments, "placed a hold on over $10,000 of my business funds until December 5, 2026" and blocked client refunds.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 12 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1137 · StripeFiled 2026-10-11

Amount held: $3,050 (stated as "$3050.00")
Held since: 2 July 2026: "Stripe closed my account and has withheld $3050.00"
Hold period stated by the processor: Until 7 November 2026: "they will not transfer money until November 7th"
Current status: HELD — Held as of the complainant’s update of 13 August 2026; Stripe also charged a dispute fee of $103.75 on 31 July. No later update on the page.
Merchant: New business, as they state, Not stated. Reported by: A business owner, complaint #25147307 on the Better Business Bureau page for Stripe, Inc., filed 11 August 2026.
Account as given: The owner says the customer has asked for a refund, which they cannot make "because Stripe has withheld the money from reaching my bank account."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 12 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1136 · StripeFiled 2026-10-11

Amount held: $486.35 (stated as "$486.35 available")
Held since: Not dated; the complaint was filed on 11 August 2026
Hold period stated by the processor: None stated; the complainant asks for "The exact hold period applicable to these funds."
Current status: HELD — Held as of the complaint of 11 August 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25152491 on the Better Business Bureau page for Stripe, Inc., filed 11 August 2026.
Account as given: The complainant says the "Stripe account currently shows $486.35 available" and the funds "have not been refunded to the customer".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 11 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1135 · StripeFiled 2026-10-11

Amount held: $9,500 (stated as "approximately $9,500")
Held since: 10 August 2026: "Stripe suddenly closed my account on August 10, 2026"
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complaint of 13 August 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25158537 on the Better Business Bureau page for Stripe, Inc., filed 13 August 2026.
Account as given: The complainant says Stripe closed the account after two completed customer payments and "is now holding approximately $9,500 for 120 days".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 11 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1134 · StripeFiled 2026-10-11

Amount held: $17,446.50 (stated as "$17,446.50")
Held since: 13 May 2026: "Stripe has withheld my business payout of $17,446.50 since May 13, 2026"
Hold period stated by the processor: Stripe committed to a transfer on 27 July 2026; support also said to wait 35 business days
Current status: HELD — Not released as of the complaint of 13 August 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25160307 on the Better Business Bureau page for Stripe, Inc., filed 13 August 2026.
Account as given: The complainant says they sent invoices on 9 July and Stripe "confirmed my payout was approved. Despite that confirmation, the funds have never been released."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 11 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1133 · StripeFiled 2026-10-11

Amount held: $8,251.21 (stated as "$8,251.21 in business funds")
Held since: 22 June 2026: a reserve of 25% of every transaction on a 60-day rolling basis began
Hold period stated by the processor: To 21 August 2026, then extended to 12 October 2026
Current status: HELD — Held as of the complaint of 14 August 2026, with "only $0.01" available for payout. No later update on the page.
Merchant: Plumbing services business, as they state, Not stated. Reported by: A business owner, complaint #25162504 on the Better Business Bureau page for Stripe, Inc., filed 14 August 2026.
Account as given: The owner says that on 14 August "Stripe notified me that it had conducted another review and extended the reserve until October 12, 2026", although "my account has ZERO chargebacks."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 11 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1132 · StripeFiled 2026-10-11

Amount held: $63,368.78 (stated as "$63,368.78")
Held since: Not dated; after a 120-day hold and a further 45-day wait that had both expired by 16 August 2026
Hold period stated by the processor: 120 days, then "an additional 45 days"
Current status: HELD — Shown as Available but not paid out as of the complaint of 16 August 2026; Stripe said on 25 August it had nothing further to share.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25168916 on the Better Business Bureau page for Stripe, Inc., filed 16 August 2026.
Account as given: The company says "Both the original 120-day holding period and the subsequent 45-day waiting period have now passed" and that the dashboard "shows the entire $63,368.78 balance as Available".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 11 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1131 · StripeFiled 2026-10-11

Amount held: $2,500 (stated as "approx. $2,500 in client payments")
Held since: 16 May 2026: "Stripe closed my business account"
Hold period stated by the processor: None; Stripe said refunds would begin on 21 May 2026 and that any remaining balance "will not be made available" to the owner
Current status: HELD — Neither refunded nor released three months later, as of the complaint of 16 August 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25169310 on the Better Business Bureau page for Stripe, Inc., filed 16 August 2026.
Account as given: The owner says "Three months later, Stripe has neither refunded my clients nor released or accounted for the funds" and lists contacts on 5/16, 5/17, 6/4, 6/18, 6/27, 8/1 and 8/4.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 11 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1130 · StripeFiled 2026-10-11

Amount held: $2,000 (stated as "approximately $2,000")
Held since: 18 August 2026: the account was terminated and the business placed on the Mastercard MATCH list
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 26 August 2026. No later update on the page.
Merchant: US software-as-a-service business, about six months old, as they state, Not stated. Reported by: A business owner, complaint #25182969 on the Better Business Bureau page for Stripe, Inc., filed 20 August 2026.
Account as given: The company says Stripe "erroneously terminated the business account" on 18 August 2026 after a website theme update and "is also holding approximately $2,000 of our legitimate business funds."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 10 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1129 · StripeFiled 2026-10-11

Amount held: $5,000 (stated as "approximately $5000")
Held since: 19 August 2026: identity verification requested; payouts paused about the same time
Hold period stated by the processor: Until 18 December 2026: Stripe "paused payouts until December 18, 2026"
Current status: HELD — Held as of the complainant’s reply of 25 August 2026. No later update on the page.
Merchant: Online seller of aftermarket carbon fiber automotive parts, as they state, Not stated. Reported by: A business owner, complaint #25191412 on the Better Business Bureau page for Stripe, Inc., filed 22 August 2026.
Account as given: The owner says that after they sent their EIN letter, bank statements and supplier invoices, Stripe said the account "still presents an unacceptable level of risk" and kept the freeze through 18 December 2026.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 9 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1128 · StripeFiled 2026-10-11

Amount held: $15,000 (stated as "$15k", after earlier reserves of "over $10k")
Held since: Not dated; the complaint was filed on 25 August 2026
Hold period stated by the processor: 120 days: Stripe "close my account and hold $15k for 120 days"
Current status: HELD — Held as of the complaint of 25 August 2026. No later update on the page.
Merchant: Construction company, as they state, Not stated. Reported by: A business owner, complaint #25201027 on the Better Business Bureau page for Stripe, Inc., filed 25 August 2026.
Account as given: The company says "We dont have returns, refunds, or chargebacks" and that Stripe first held reserves and then closed the account and held the money for 120 days.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 9 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1127 · StripeFiled 2026-10-11

Amount held: $3,233.07 (stated as "$3,233.07")
Held since: September 2023: on 18 September 2023 a refund of a customer payment of $3,233.07 failed, and the account was closed
Hold period stated by the processor: Released "after December 2, 2023", the complainant says Stripe stated
Current status: UNKNOWN — Held for almost three years after the stated date as of the complaint of 26 August 2026. On 10 September 2026 the complainant called the resolution "satisfactory" without saying whether the money was paid.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25205337 on the Better Business Bureau page for Stripe, Inc., filed 26 August 2026.
Account as given: The complainant says Stripe placed a reserve on the balance, "stating the funds would be released after December 2, 2023. That date passed, but Stripe did not release the money or provide any explanation."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 8 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1126 · StripeFiled 2026-10-11

Amount held: $15,000 (stated as "approximately $15,000")
Held since: August 2026: the payment was made "on August 10th, 2026"; the account was then restricted and closed
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 26 August 2026; Stripe replied that the complainant was outside the BBB’s scope. No later update on the page.
Merchant: Music business, as the complaint names it, Not stated; Stripe’s reply says the complainant falls under its SPUKL entity. Reported by: A business owner, complaint #25208527 on the Better Business Bureau page for Stripe, Inc., filed 26 August 2026.
Account as given: The complainant says Stripe "restricted and subsequently closed my account and continues to withhold the approximately $15,000" from one client payment, and that "There is no chargeback, customer dispute, fraud claim, or refund request" on it.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 8 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1125 · StripeFiled 2026-10-11

Amount held: $5,098.03 (stated as "$5,098.03 of my funds")
Held since: 16 June 2026: "Stripe closed my business account" and paused all payouts
Hold period stated by the processor: None stated; the appeal was marked "Closed Denied."
Current status: HELD — Held as of the complaint of 27 August 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25208841 on the Better Business Bureau page for Stripe, Inc., filed 27 August 2026.
Account as given: The owner says "It has now been over two months and I cannot get any clear answer on when or whether the remaining balance will be released".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 8 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1124 · StripeFiled 2026-10-11

Amount held: $1,121.15 (stated as "$1,121.15 USD", made up of GBP, EUR and $517.51 USD balances)
Held since: January 2018: Stripe support "instructed a manual payout, which failed due to a system error"
Hold period stated by the processor: None; Stripe support said the balance "will not be made available to you"
Current status: HELD — Held as of the complainant’s rejection of 11 September 2026; Stripe said on 16 September it had nothing further to share.
Merchant: Merchant account with transactions until September 2017, as they state, Not stated. Reported by: A business owner, complaint #25220324 on the Better Business Bureau page for Stripe, Inc., filed 30 August 2026.
Account as given: The complainant says transactions "concluded over 7 years ago (September 2017)" and that Stripe support in 2025–2026 stated the settled balance "will not be made available to you" citing Section 5.6.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 8 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1123 · StripeFiled 2026-10-11

Amount held: $6,302.89 (stated as "$6,302.89")
Held since: August 2026: Stripe support confirmed on 5 August 2026 a payout "projected for September 1"
Hold period stated by the processor: 1 September 2026, then rescheduled to 1 October 2026
Current status: UNKNOWN — On 8 September 2026 the complainant wrote "It is resolved already"; they did not say whether the $6,302.89 was paid.
Merchant: Licensed aquaculture and marine life retailer, paid through WooPayments, as they state, Not stated. Reported by: A business owner, complaint #25230639 on the Better Business Bureau page for Stripe, Inc., filed 2 September 2026.
Account as given: The owner says the payout failed on the promised date and "Stripe unilaterally rescheduled the entire balance to October 1, 2026, offering no interim remedy."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 8 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1122 · StripeFiled 2026-10-11

Amount held: $1,448.70 (stated as "$1,448.70 USD")
Held since: About August 2026: locked out "for over a month" at the complaint of 9 September 2026
Hold period stated by the processor: None stated
Current status: UNKNOWN — On 15 September 2026 the complainant wrote that Stripe’s response was "satisfactory"; they did not say whether the funds were paid.
Merchant: Business taking payments through Bookipi, as they state, Not stated. Reported by: A business owner, complaint #25255807 on the Better Business Bureau page for Stripe, Inc., filed 9 September 2026.
Account as given: The owner says Stripe "is unlawfully withholding $1,448.70 USD of my legitimate business funds" and that they were locked out and unable to verify their identity.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 6 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1121 · StripeFiled 2026-10-11

Amount held: Not stated (stated as "approximately CA$24,646.86"; not converted to dollars)
Held since: July 2026: after the account closure, Stripe advised on 15 July 2026 that customer refunds would begin on 20 July
Hold period stated by the processor: None; Stripe said "any remaining balance would be retained for potential disputes and chargebacks"
Current status: HELD — Unresolved as of 9 September 2026, the date the complaint gives. No later update on the page.
Merchant: Home services company billing a monthly subscription of CA$33.93, as they state, Canada (amounts in CA$). Reported by: A business owner, complaint #25257137 on the Better Business Bureau page for Stripe, Inc., filed 9 September 2026.
Account as given: The company says "Stripe advised that customer refunds would begin on July 20, 2026", that the refunds did not occur, and that the balance is "approximately CA$24,646.86".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 6 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1120 · StripeFiled 2026-10-11

Amount held: $1,325.77 (stated as "an undisputed, cleared balance of $1,325.77")
Held since: June 2023: "On June 7, 2023, processing was halted after third-party card testing occurred on my store"
Hold period stated by the processor: None; Stripe’s final refusal quoted by the complainant says the balance "will not be made available to you"
Current status: HELD — Held since June 2023 as of the complaint of 10 September 2026; the complainant rejected Stripe’s response on 11 September and Stripe said on 17 September it had nothing further to share.
Merchant: Online store, Not stated. Reported by: A business owner, complaint #25260671 on the Better Business Bureau page for Stripe, Inc., filed 10 September 2026.
Account as given: The owner says all affected payments were refunded years ago and quotes Stripe’s final refusal of 10 September 2026: "If a balance still remains in your account after eligible payments have been refunded, it will not be made available to you."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 5 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1119 · StripeFiled 2026-10-11

Amount held: $2,796.17 (stated as "$2,796.17 in funds belonging to my business")
Held since: Not dated; the complaint was filed on 10 September 2026
Hold period stated by the processor: Stripe said the review "is expected to be completed by September 14, 2026"
Current status: HELD — Held as of the complaint of 10 September 2026. No later update on the page.
Merchant: Automotive remanufacturing company, as they state, Not stated. Reported by: A business owner, complaint #25262094 on the Better Business Bureau page for Stripe, Inc., filed 10 September 2026.
Account as given: The owner says Stripe "informed me that my account is under review because of transaction activity and that my payouts have been paused" and that they had already submitted the information requested.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 5 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1118 · StripeFiled 2026-10-11

Amount held: $897.57 (stated as "$897.57 of my settled funds")
Held since: 13 September 2026: "On 13 September 2026 Stripe restricted my account and paused payouts"
Hold period stated by the processor: Until 12 January 2027: Stripe "state it will not be released until 12 January 2027"
Current status: HELD — Held as of the complainant’s reply of 15 September 2026 rejecting Stripe’s response; Stripe said on 18 September it had nothing further to share. No later update on the page.
Merchant: Kansas landscaping business, as they state, United States (Kansas, as they state). Reported by: A business owner, complaint #25273820 on the Better Business Bureau page for Stripe, Inc., filed 14 September 2026.
Account as given: The owner says the account had two charges, a $1.00 test and "$1,970.00 on 12 September 2026", and "There have been zero disputes, zero chargebacks, zero refunds and zero customer complaints in the life of the account."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 5 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1117 · StripeFiled 2026-10-11

Amount held: $629.99 (stated as "a $629.99 customer payment")
Held since: Not dated; the complaint was filed on 15 September 2026
Hold period stated by the processor: None stated; the complainant says they keep "receiving responses stating that refunds will be issued"
Current status: HELD — Neither refunded to the customer nor released as of the complaint of 15 September 2026. No later update on the page.
Merchant: Online seller; the order could not be fulfilled after the restriction, Not stated. Reported by: A business owner, complaint #25279508 on the Better Business Bureau page for Stripe, Inc., filed 15 September 2026.
Account as given: The seller says Stripe closed and restricted the account "with the customers money still being held" and that "Stripe has blocked my account from issuing refunds."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 3 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1116 · StripeFiled 2026-10-11

Amount held: $9,663.65 (stated as "our remaining balance of $9,663.65", after a first payout of $6,183.46)
Held since: 11 August 2026: "Stripe closed our account on August 11, 2026"
Hold period stated by the processor: Stripe said eligible payments would be refunded to customers "within five business days"
Current status: HELD — Held as of the complaint of 16 September 2026, which says "No refunds appear in our Dashboard". No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25283863 on the Better Business Bureau page for Stripe, Inc., filed 16 September 2026.
Account as given: The company says it received a first payout, "but Stripe subsequently stopped all payouts and continues to withhold our remaining balance of $9,663.65."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 3 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1115 · StripeFiled 2026-10-11

Amount held: $26,313.71 (stated as "approximately $26,313.71 USD" shown as Available, of a balance of "approximately $26,542")
Held since: 14 July 2024: Stripe "permanently paused payments and payouts"
Hold period stated by the processor: None stated
Current status: HELD — Not released as of 22 September 2026, the date the complainant gives for the balance. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25304928 on the Better Business Bureau page for Stripe, Inc., filed 22 September 2026.
Account as given: The company says it is not disputing the termination: "Our complaint concerns only the remaining company funds that Stripe continues to withhold." More than two years later the dashboard still shows the balance.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 2 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1114 · StripeFiled 2026-10-11

Amount held: $2,241.60 (stated as "an available balance of $2,241.60 USD")
Held since: 2 June 2026: account closed after a fraud review, "with payouts paused on June 2, 2026"
Hold period stated by the processor: None stated; the appeal was denied
Current status: HELD — Not paid out or refunded as of the complaint of 24 September 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #25317215 on the Better Business Bureau page for Stripe, Inc., filed 24 September 2026.
Account as given: The complainant says their appeal "was denied" and that the balance "has not been paid out or refunded to me", over three months after the closure.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 2 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1113 · StripeFiled 2026-10-11

Amount held: $3,883.85 (stated as "$3,883.85")
Held since: Not dated; the complaint was filed on 25 September 2026
Hold period stated by the processor: Until January 2027: the complainant says Stripe "has stated these funds will not be released until January 2027"
Current status: HELD — Held in a reserve as of the complaint of 25 September 2026; Stripe replied on 28 September that it was investigating. No later update on the page.
Merchant: Licensed digital forensics and investigations firm, veteran-owned, as they state, Not stated. Reported by: A business owner, complaint #25318938 on the Better Business Bureau page for Stripe, Inc., filed 25 September 2026.
Account as given: The owner says Stripe "is holding $3,883.85 of my business's funds in a reserve" and that they contacted Stripe support "on 9/18/2026 regarding this reserve and have not received a resolution."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 2 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1112 · NayaxFiled 2026-10-11

Amount held: $268.32 (stated as "Total owed $268.32", the sum of five weekly reimbursement statements from 3/15 to 5/02 that they list; they add that "this total will grow")
Held since: March 2024: the first unpaid statement they list covers 3/15 to 3/21
Hold period stated by the processor: None stated
Current status: HELD — Not received as of the complainant’s update of 31 May 2024: "I was told that I would have the payments in my account by today, but nothing has been received." Nayax replied on 3 June 2024 that it had asked its team to reach out. No later update on the page.
Merchant: Small family vending business started in early 2024, as they state, Not stated. Reported by: A vending business owner, complaint #21720736 on the Better Business Bureau page for Nayax LLC.
Account as given: The owner says: "I have received a reimbursement statement from them showing that I should received payment every week since March 29, 2024. It is now May 16, 2024... seven weeks of reimbursement statements. Two of those payments were made to my business savings account, but no other payment has been received."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 6 when read on 11 October 2026. Archiving failed that day (web archive 520, archive.today 429).

HF-2026-1111 · NayaxFiled 2026-10-11

Amount held: $92.99 (stated as "$92.99 from the two disbursements Nayax missed")
Held since: Late February 2024: Nayax’s reply of 10 April 2024 quotes its own email about "the payments you're 'missing" from 2/29 to 3/7"
Hold period stated by the processor: None stated; Nayax replied on 26 March, 10 April and 5 June 2024 that its finance team would reach out or had emailed
Current status: HELD — Not paid as of the complainant’s last reply on 6 June 2024, which says another representative told them they "will be receiving half of what is owed to me as a sign of “good faith”" and that they want the full amount. No later update on the page.
Merchant: Not stated; a business paid out by Nayax, Not stated. Reported by: A business owner, complaint #21441588 on the Better Business Bureau page for Nayax LLC.
Account as given: The complainant says Nayax "are witholding funds from my Business" and, on 26 March 2024: "The “waiting” period has been well over a month and my account information is confirmed and correct according to onboarding . It’s just Nayax holding my money".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 7 when read on 11 October 2026. Archiving failed that day (web archive 520, archive.today 429).

HF-2026-1110 · WorldpayFiled 2026-10-10

Amount held: Not stated (stated as "£5000"; the "Loss" field says $5,000; not converted to dollars)
Held since: About March 2024: the review is dated 19 March 2024 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 19 March 2024. No later update from the reviewer.
Merchant: Not stated, Not stated (the amount is in pounds). Reported by: A Worldpay customer, review #5717636 on the PissedConsumer page for Worldpay.
Account as given: The reviewer, under the title "Pointless trying to make contact", says: "you haven't credited my deposits of £5000."
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1109 · FiservFiled 2026-10-10

Amount held: $2,000 (stated as "over $2,000" owed; the "Loss" field says $2,000; an email the merchant quotes, received 10 March 2022, says Fiserv located "the remaining $786.35")
Held since: 27 January 2022: "January 27, 2022- February My POS had issues depositing funds"
Hold period stated by the processor: None stated; they say they were told the account had to stay open to complete the batches
Current status: PARTIAL — Partly unresolved as of 16 March 2022: the merchant wrote that Fiserv "still haven't solve my remaining balance" of $786.35. The review does not say how much was paid before that. No later update.
Merchant: Merchant on a First Data / Clover point-of-sale system who had canceled the service, as they state, Not stated. Reported by: A merchant, review #3410296 on the PissedConsumer page for Fiserv.
Account as given: The merchant says: "My funds are still in First Data/Clover account. I cancelled and still being charged monthly fees, was told the account needs to remain open to complete the Batches." They asked for a check instead of further ACH attempts.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1108 · FiservFiled 2026-10-10

Amount held: $2,076.50 (stated as $2,076.50 held for Visa and Mastercard transactions; the "Loss" field says $3,127)
Held since: 26 January 2024: the title of review #5659720 says the money has been held "since Jan 26"
Hold period stated by the processor: Told in a meeting the money would be held for 60 days, as they state
Current status: RELEASED — Released: on 6 March 2024 the reviewer updated review #5662947: "They already paid $2076.50."
Merchant: Merchant on a Clover payment terminal it says it bought outright for $1,050, Not stated. Reported by: A merchant using a Clover terminal, reviews #5659720 and #5662947 on the PissedConsumer page for Fiserv.
Account as given: The merchant says Fiserv’s risk management suspended the payment account and held $2,076.50, sent a list of questions about a change in processing volume with three card transactions of 26 January, 15 February and 18 February, and gave no reason; they say they "replied to all questions and provided everything" that was asked.
Verification: Taken from a source published by the person it happened to — source · same account posted again · archived copy

HF-2026-1107 · FiservFiled 2026-10-10

Amount held: $15,000 (stated as "over $15,000")
Held since: May 2024: the account was frozen "the first time we had a big batch go through (the first of May)"; the review is dated 16 July 2024
Hold period stated by the processor: Told the funds would be eligible for release on 7/3 or 7/16; then told the release request was denied and they could ask again in two months
Current status: HELD — Still held as of the review of 16 July 2024. No later update from the reviewer.
Merchant: Subscription business that bills its clients monthly on the first, in business four years, as they state, Not stated. Reported by: A merchant, review #5989862 on the PissedConsumer page for Fiserv.
Account as given: The merchant says Fiserv froze the account after its first large monthly batch, called the business "too risky", "closed our account without warning and have been holding our funds (over $15,000) ever since", and later said it had "denied the request for release, but won't provide a reason because they don't talk to people with closed accounts."
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1106 · ElavonFiled 2026-10-10

Amount held: $70,000 (stated as "over $70k" held; the "Loss" field says $69,000)
Held since: About late September 2017: on 19 October 2017 they wrote the funds had been held "for the past 3 weeks"
Hold period stated by the processor: None stated; they say Elavon asked for a $700,000 line of credit or the account would be canceled
Current status: UNKNOWN — Unknown. They wrote that Elavon "only agreed to release funds after multiple follow ups and incorporating attorney involvement"; the review does not say when or whether the money arrived. No later update from the reviewer.
Merchant: Business that says it processed $1.3 million in its first three months with Elavon, after seven years with another processor, Not stated. Reported by: A merchant, review #1117421 on the PissedConsumer page for Elavon.
Account as given: The reviewer says Elavon’s Risk team "decided to hold our funds without provocation or reason for the past 3 weeks holding over $70k" and told them that "unless we provided a $700,000 Line of Credit our account would be canceled", and that they had "never had a chargeback or return in 7 years."
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1105 · Shopify PaymentsFiled 2026-10-10

Amount held: $30,000 (stated as "30k on hold" and "almost $30,000" on 6 September 2022, and "holding us 30k" on 4 September 2022)
Held since: Mid-August 2022: on 24 August 2022 they wrote that a Risk Agent asked for documents "last week" and then declined Shopify Payments
Hold period stated by the processor: No timeframe given
Current status: UNKNOWN — Unknown. On 20 September 2022 they wrote that Stripe told them the right document had been approved and the account enabled, but that Shopify had not confirmed it; they did not say whether the money was paid out.
Merchant: Clothing store on Shopify for three years, using Shopify Payments and Shopify Balance, as they state, Not stated. Reported by: A merchant posting as GimboSlice on the Shopify Community forum.
Account as given: The merchant says they uploaded a wrong document by mistake, that the Risk Agent then declined Shopify Payments without saying why, that the correct document never reached review, and that their Shopify Balance account and its cards were disabled, so they could not pay employees or suppliers. They say they sent more than 20 emails and made 6 phone calls.
Verification: Taken from a source published by the person it happened to — source · same account posted again · later post by the same person · archived copy

HF-2026-1104 · Shopify PaymentsFiled 2026-10-10

Amount held: Not stated (no amount stated; they say they processed 11 transactions in the first 24 hours)
Held since: Payouts put on hold on 17 August 2022; an email on 18 August 2022 said the account was terminated, as they state
Hold period stated by the processor: A 120-day reserve; the email they quote says the full amount "will be released to the bank account on file on 2022-12-16" if there are no chargebacks
Current status: HELD — Held as described in their post of 25 August 2022, their last in the thread.
Merchant: Selling used and new video games locally, using Shopify to take card payments, as they state, Not stated. Reported by: A merchant posting as 1007008953219 on the Shopify Community forum.
Account as given: The merchant says support told them to wait, that the termination email said Shopify had not received their verification response although they had contacted support at once, that a second email cited the Acceptable Use Policy, and that a Risk Operations email then gave the 120-day reserve. They say they had already handed over the games their customers paid for.
Verification: Taken from a source published by the person it happened to — source · same account posted again · archived copy

HF-2026-1103 · Shopify PaymentsFiled 2026-10-10

Amount held: Not stated (no amount stated)
Held since: Before August 2020; they do not give the month the hold began
Hold period stated by the processor: 120 days
Current status: RELEASED — Released. In their post of 13 August 2020 they say the money "was placed on hold for 120 days and later, they paid the money into my account". A chargeback followed, which they say they paid back, and the store was then closed.
Merchant: Small online store, started recently, as they state, Not stated. Reported by: A merchant posting as collinsatedlins on the Shopify Community forum.
Account as given: The merchant says the hold followed an order Shopify had flagged as high risk, which they accepted after the customer confirmed it by email; that the store was later closed with an email calling it high risk; that they sent business documents and bank statements and had no answer; and that Stripe then also declined their business.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1102 · Shopify PaymentsFiled 2026-10-10

Amount held: Not stated (no amount stated)
Held since: Payouts put on hold on the night of 9 July 2020; the store was locked and closed on 10 July 2020, as they state
Hold period stated by the processor: A 120-day reserve; the email they quote says the full amount "will be released to the bank account on file on 2020-11-06" if there are no chargebacks
Current status: HELD — Held as described in their post of 27 July 2020 ("my money is still held on reserve"), their last word on it in the thread.
Merchant: Online store making its own products, as they state, Not stated. Reported by: A merchant posting as Bornfemales on the Shopify Community forum.
Account as given: The merchant says they sent the documents support asked for, were locked out of the store minutes later, contacted support six times in 12 hours, and then received an email from Shopify's Risk Operations Team, which they quote: the business "presents a level of risk that we will be unable to support", and "our banking partners determined that there was a high risk of chargebacks" and placed a 120-day reserve. They say they needed the money to pay an assistant, bills and ingredients.
Verification: Taken from a source published by the person it happened to — source · same account posted again · archived copy

HF-2026-1101 · Shopify PaymentsFiled 2026-10-09

Amount held: Not stated (stated as "about $700"; they write from Australia and do not name the currency, so it is not counted in US dollars)
Held since: Held when they posted on 1 August 2024, after three days of chat support
Hold period stated by the processor: No timeframe given
Current status: HELD — Held as described in their posts of 1 August 2024, their last in the thread.
Merchant: Online store on Shopify since 2018; newly switched from eWAY to Shopify Payments, Australia, as they state. Reported by: A merchant posting as Aimeem on the Shopify Community forum.
Account as given: The merchant says payouts went on hold soon after they tried Shopify Payments, that an "escalation" brought no contact or reason, that no email arrived, and that they switched eWAY back on. They say they would take it to the ACCC.
Verification: Taken from a source published by the person it happened to — source · same account posted again · archived copy

HF-2026-1100 · Shopify PaymentsFiled 2026-10-09

Amount held: $4,000 (stated as the payout being held "as soon as it reached the $4k mark")
Held since: On hold for "6+ days" when they posted on 3 January 2024
Hold period stated by the processor: No timeframe given
Current status: HELD — Held as described in their post of 3 January 2024, their only post in this thread.
Merchant: Online store; held at its first payout, as they state, Country not stated. Reported by: A merchant posting as Keshawn on the Shopify Community forum.
Account as given: The merchant says they got their first payout and the next was held once it reached about $4,000, that customers were texting daily for updates, and that they have proof many customers received their orders.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1099 · Shopify PaymentsFiled 2026-10-09

Amount held: $7,000 (stated as "$7000 of my money")
Held since: Held when they posted on 28 June 2023
Hold period stated by the processor: No timeframe stated in their first post
Current status: RELEASED — Released. Asked on 12 April 2024 whether they got the money back, they answered: "Yes I did after 120 days".
Merchant: Online store using Shopify Payments for two years, as they state, Country not stated. Reported by: A merchant posting as Nuggetstacker on the Shopify Community forum.
Account as given: The merchant says they never had a customer complaint or chargeback in two years, that Shopify "cut me off" and held the money, and that "the banking partners are actually running the show". They posted the same words in two other threads the same day.
Verification: Taken from a source published by the person it happened to — source · same account posted again · later post by the same person · archived copy

HF-2026-1098 · Shopify PaymentsFiled 2026-10-09

Amount held: $2,600 (stated as "a balance of $2600" from the past day’s orders)
Held since: 28 March 2023, the day they saw the hold notice
Hold period stated by the processor: They say support told them a manual review takes 24 to 72 hours
Current status: RELEASED — Released. On 29 March 2023 they wrote that Shopify’s Trust and Safety team said the banking partners could not access the site because of its country and VPN blocks, and that after they opened the site to Canada and removed the VPN block, the account was approved again to send payouts within an hour.
Merchant: Honey producer; four months on Shopify, the same website for 25 years, as they state, United States; they state they sell only within the US. Reported by: A merchant posting as eBeeLuv on the Shopify Community forum.
Account as given: The merchant says no email came, they saw the hold in the admin, there were no chargebacks, and the support advisor could not find a reason. They quote the Trust and Safety email: "The banking partners need to be able to access the store at any time in order to conduct standard reviews of the account".
Verification: Taken from a source published by the person it happened to — source · later post by the same person · archived copy

HF-2026-1097 · Shopify PaymentsFiled 2026-10-09

Amount held: $7,000 (stated as "$7000 USD")
Held since: They say payouts were on hold from 11 January 2023
Hold period stated by the processor: They say it was described as a "standard review" that "should have taken 72 hours"
Current status: UNKNOWN — Still held on 27 March 2023, they wrote. On 28 April 2023 they wrote that Shopify had told them the week before that the freeze was over a copyright lawsuit that had since ended; they do not say whether the money was paid.
Merchant: Online store; a Shopify customer since September 2018, as they state, Not stated; amount given in US dollars. Reported by: A merchant posting as SWatchco on the Shopify Community forum.
Account as given: The merchant says support pointed to its "banking partners" four times, that Stripe told them Shopify was responsible for its connected accounts while Shopify said it was waiting on Stripe, and that it took three months to learn the reason.
Verification: Taken from a source published by the person it happened to — source · later post by the same person · archived copy

HF-2026-1096 · Shopify PaymentsFiled 2026-10-09

Amount held: $89,000 (stated as "a balance of $89k on Hold")
Held since: Held when they posted on 24 August 2021
Hold period stated by the processor: 90 days, as they state
Current status: HELD — Held as described in their post of 24 August 2021, their only post in the thread.
Merchant: Small business selling goods online; they state employees and suppliers depend on the payouts, Country not stated. Reported by: A merchant posting as Lukas9 on the Shopify Community forum.
Account as given: The merchant says they have zero chargebacks and have already shipped all the products, that they have to wait 90 days, that they still do not know the reason, and that the risk team does not respond.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1095 · Shopify PaymentsFiled 2026-10-09

Amount held: $25,000 (stated as "$25,000 held by Shopify payments")
Held since: Held when they posted on 12 August 2021, after about six days of calls
Hold period stated by the processor: They say a risk team member told them to expect an answer in 24 to 72 hours
Current status: UNKNOWN — Their two posts of 12 August 2021 are their last in the thread.
Merchant: Liquor store, Country not stated. Reported by: A merchant posting as FrustratedCust on the Shopify Community forum.
Account as given: The merchant says they were not told the money was held or why, that they answered a request within two hours, were ignored for three days and then sent the same request again, and that they called 4 or 5 times over six days. They say that after 40 minutes on the phone their ticket was reassigned and a risk team member said their information was going to "the correct banking team".
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1094 · Shopify PaymentsFiled 2026-10-09

Amount held: $40,000 (stated as "over $40k")
Held since: Held for more than 120 days when they posted on 4 August 2021
Hold period stated by the processor: 120 days
Current status: HELD — Held. On 4 August 2021 they wrote that after the 120 days Shopify said the payout failed; on 9 August 2021 they replied "Nope never did and they never respond".
Merchant: Online stores, inactive at the time of posting, Country not stated. Reported by: A merchant posting as Matthew_Mariano on the Shopify Community forum.
Account as given: The merchant says they could not access their stores because they were inactive, and that after the 120 days they were told the payout failed and got no further response from the risk team. In a second post they say they "did have quite a bit of chargebacks", because about a quarter of orders were not shipped once payments were held and they were not being paid.
Verification: Taken from a source published by the person it happened to — source · later post by the same person · archived copy

HF-2026-1093 · Shopify PaymentsFiled 2026-10-09

Amount held: $2,000 (stated as "nearly $2k on hold")
Held since: Held when they posted on 16 September 2022
Hold period stated by the processor: No timeframe given; the notice called it a "standard review"
Current status: HELD — Held as described in their post of 16 September 2022, their only post in the thread.
Merchant: Online store; business not described, Country not stated. Reported by: A merchant posting as Michael999 on the Shopify Community forum.
Account as given: The merchant says the notice told them customers could still check out and pay while their payouts were on hold, that the amount was growing, and that several contacts with support got "the runaround". They ask what happens to held funds if they switch to another payment provider.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1092 · Shopify PaymentsFiled 2026-10-09

Amount held: Not stated (stated as "5000 GBP"; not counted in dollars)
Held since: August 2022; the emails they quote are dated 19 and 20 August 2022
Hold period stated by the processor: They say they were given 48 hours to submit documents
Current status: UNKNOWN — Still held in their post of 26 August 2022; they did not post again in the thread. A later reply on 10 January 2023 asking whether it was resolved has no answer.
Merchant: Shop selling licensed branded goods and drinks; one product, a gin, was questioned as a CBD product, United Kingdom. Reported by: A merchant posting as stevetCTC on the Shopify Community forum.
Account as given: The merchant says Shopify put payouts on hold over a gin that it took to contain cannabis, that they sent the product label stating it "does not contain THC or CBD" and removed the product from the Shopify channel, and that the hold stayed. They say they submitted documents within the 48 hours they were given and were told the team was "waiting for the review reports from our banking partners".
Verification: Taken from a source published by the person it happened to — source · same account posted again · archived copy

HF-2026-1091 · Shopify PaymentsFiled 2026-10-09

Amount held: $1,200 (stated as "$1200 worth of items" held by Shop Pay on 25 July 2022; on 26 July they wrote that the funds being held were "$3600 now", without saying how that figure was made up, so the earlier figure is recorded)
Held since: They say there had been a hold "since July 14th", the second hold that July
Hold period stated by the processor: No timeframe given
Current status: RELEASED — Released. On 28 July 2022 they wrote that "the Shopify hold was lifted yesterday", learned through Affirm rather than Shopify; on 2 August 2022 they wrote "Mine was released after like 16 days".
Merchant: Custom leatherwork and vintage handbags; in business since 2014, as they state, United States (Texas, as they state). Reported by: A merchant posting as NeonGypsy on the Shopify Community forum.
Account as given: The merchant says the first July hold was described to them as a random audit and was released in a couple of days, that a second hold followed, that they could not refund a customer for a $2,300 purchase without draining their account, and that support gave generic answers. They say they canceled Shop Pay afterwards.
Verification: Taken from a source published by the person it happened to — source · later post by the same person · archived copy

HF-2026-1090 · Shopify PaymentsFiled 2026-10-09

Amount held: Not stated (stated as "over 10k"; the currency is not stated, so it is not counted in dollars)
Held since: They say they had not had a payout "for two weeks" when they posted on 19 May 2025
Hold period stated by the processor: No timeframe given
Current status: HELD — Held as described in their post of 19 May 2025, their only post on the forum.
Merchant: Online store; business not described, Country not stated. Reported by: A merchant posting as Anyashogren on the Shopify Community forum.
Account as given: The merchant says they have not received a payout for two weeks, which is "over 10k now", posting in a thread titled "Payouts Paused... 2 weeks ongoing".
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1089 · Shopify PaymentsFiled 2026-10-09

Amount held: $1,100 (stated as "they’re holding $1100")
Held since: They say payouts have been paused "since April 5th" (2025)
Hold period stated by the processor: No timeframe given to them
Current status: HELD — Held as described in their post of 22 April 2025, their only post on the forum.
Merchant: Small business, Not stated; amounts given in US dollars. Reported by: A merchant posting as lclarke on the Shopify Community forum.
Account as given: The merchant says they submitted the required paperwork, but the "payouts are paused" message keeps coming back, and the one email they received linked back to the page where they had already submitted the documents.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1088 · Shopify PaymentsFiled 2026-10-09

Amount held: $11,000 (stated as "more than 11k$ stuck in Shopify")
Held since: They say payouts were held on 11 July 2026, hours after they deactivated and reactivated Shopify Payments on support’s instructions to switch it to a new company
Hold period stated by the processor: No timeframe given to them
Current status: RELEASED — Released. On 15 July 2026 they wrote: "my payout are finally being released, after 2 days of calling about 6 different times directly to Priority support". Shopify Payments itself was still deactivated.
Merchant: Online store run under two LLCs; they say 11 people depend on its payouts, Not stated; amounts given in US dollars. Reported by: A merchant posting as Pissedoffsophie on the Shopify Community forum.
Account as given: The merchant says support told them to deactivate and reactivate Shopify Payments to move it to their boss’s new LLC, and that a few hours after they did so payouts were held and the payment gateway deactivated. They say the payout was meant for suppliers and staff, and that an urgent ticket opened in their first chat had been closed by their third.
Verification: Taken from a source published by the person it happened to — source · later post by the same person · archived copy

HF-2026-1087 · Shopify PaymentsFiled 2026-10-09

Amount held: Not stated (the amount is not stated)
Held since: They say they got the closure email on 19 May 2023
Hold period stated by the processor: "funds will be held for 120 days then after 120 days payment released to me"
Current status: HELD — Held as described in their posts of 19 May 2023. No later post from them on the forum by 9 October 2026.
Merchant: Store on Shopify for almost three years; they say the sale was a point-of-sale transaction, Country not stated. Reported by: A merchant posting as Dhernandez21 on the Shopify Community forum.
Account as given: The merchant says the store was closed for an alleged breach of the acceptable use policy without being told how, and asks whether Shopify can refund the customer directly rather than pay them in 120 days, because they will not ship goods they have not been paid for.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1086 · Shopify PaymentsFiled 2026-10-09

Amount held: $13,000 (stated as "Over 13k is being held right now")
Held since: They say the site was deactivated and the money frozen as soon as three new sales were deposited; they say they disputed it the week before posting on 29 January 2024
Hold period stated by the processor: No timeframe given to them
Current status: HELD — Held as described in their two posts of 29 January 2024. No later post from them on the forum by 9 October 2026.
Merchant: Online boutique on Shopify for close to four years, Not stated; amounts given in US dollars. Reported by: A merchant posting as TM111 on the Shopify Community forum.
Account as given: The merchant says Shopify deactivated the website and "froze all of my money on my Shopify card" saying they had violated a guideline. They say they sent the requested documents, that support told them customers had filed a dispute when, they say, none had, and a week later were sent the same request for the same documents.
Verification: Taken from a source published by the person it happened to — source · same account posted again · archived copy

HF-2026-1085 · Shopify PaymentsFiled 2026-10-09

Amount held: Not stated (stated as "the full amount of 801.9 EUR", quoting a Shopify email; not converted to dollars)
Held since: They say the store was closed with a 120-day reserve; the release date given was 30 July 2023
Hold period stated by the processor: They quote a Trust & Safety email: "If there are no chargebacks in this time the full amount of 801.9 EUR will be released to the bank account on file on July 30, 2023."
Current status: HELD — Unpaid as described in their post of 5 September 2023, more than a month after the promised date. No later post from them on the forum by 9 October 2026.
Merchant: Online store; closed, Not stated; amounts given in euros. Reported by: A merchant posting as Ilyas10092 on the Shopify Community forum.
Account as given: The merchant says there were no chargebacks, but the money did not arrive on 30 July 2023, and that when they asked they were sent: "The full amount of pending payouts may be held by the Processor, in accordance with Section D.3 of the Shopify Payments Terms of Service." They say their emails since then have gone unanswered.
Verification: Taken from a source published by the person it happened to — source · later post by the same person · archived copy

HF-2026-1084 · Shopify PaymentsFiled 2026-10-09

Amount held: $210,000 (stated as "over $210k")
Held since: They say the money has been held "since July" (2024); they posted on 4 October 2024
Hold period stated by the processor: No timeframe given
Current status: HELD — Held as described in their two posts of 4 October 2024. No later post from them on the forum by 9 October 2026.
Merchant: Online store; business not described, Not stated; amounts given in US dollars. Reported by: A merchant posting as goodtimes808 on the Shopify Community forum.
Account as given: The merchant says Shopify has been holding over $210,000 of theirs since July, that the money should be in their high-yield savings account, and that they are about to involve an attorney. They posted the same account on two threads the same day.
Verification: Taken from a source published by the person it happened to — source · same account posted again · archived copy

HF-2026-1083 · Shopify PaymentsFiled 2026-10-09

Amount held: $10,000 (stated as "close to 10k" on 8 January 2024)
Held since: They say payouts have been on hold "since Dec 27 4pm (PST)" (2023)
Hold period stated by the processor: No timeframe given in their posts
Current status: RELEASED — Resolved. On 11 November 2024 they wrote on another thread: "I did get it resolved, it took about a month though".
Merchant: Online shop over two years old, Not stated; amounts given in US dollars. Reported by: A merchant posting as MoniqueRondeau on the Shopify Community forum.
Account as given: The merchant says no reason or email was given for the hold. They say that after more than ten messages to support an agent was assigned, they had to remove marketing on their site that did not comply with Shopify’s terms, and the release then waited on the banking partners’ review.
Verification: Taken from a source published by the person it happened to — source · same account posted again · later post by the same person · archived copy

HF-2026-1082 · Shopify PaymentsFiled 2026-10-09

Amount held: $20,000 (stated as "over 10K" on 29 December 2023, "about 13K" on 3 January 2024 and "over $20,000" on 10 January 2024; the latest figure is recorded)
Held since: They say it "started on a payout in-transit on the 22nd" of December 2023
Hold period stated by the processor: No timeframe given to them
Current status: RELEASED — Paid. On 13 January 2024 they wrote that a lead at Shopify resolved it, that they were told the banking partner had put the account on hold, and "the deposit is now in our account".
Merchant: Online store; on Shopify for about a month, with an account open over two years, Not stated; amounts given in US dollars. Reported by: A merchant posting as Rich_J on the Shopify Community forum.
Account as given: The merchant says the hold notice referred to an email explaining it, but no email arrived, and that it was the second hold in their first month. They say Shopify kept letting them sell while holding the payouts, that the hold was affecting payroll and supplier payments, and that they stopped using Shopify Payments and switched to PayPal and Google Pay.
Verification: Taken from a source published by the person it happened to — source · same account posted again · later post by the same person · archived copy

HF-2026-1081 · Shopify PaymentsFiled 2026-10-09

Amount held: $7,000 (stated as "over $7,000 dollars of payments")
Held since: They say payments had been held "for weeks" when they posted on 29 December 2023
Hold period stated by the processor: No timeframe given to them
Current status: HELD — Held as described in their post of 3 January 2024: their ticket had no response "in three weeks". No later post from them on the forum by 9 October 2026.
Merchant: Online store; business not described, Not stated; amounts given in US dollars. Reported by: A merchant posting as seasidejules on the Shopify Community forum.
Account as given: The merchant says Shopify has been holding over $7,000 of payments for weeks, that they cannot get a person on the phone, and that their ticket had gone unanswered for over a week.
Verification: Taken from a source published by the person it happened to — source · later post by the same person · archived copy

HF-2026-1080 · Shopify PaymentsFiled 2026-10-09

Amount held: Not stated (the amount is not stated)
Held since: They say the store "got closed for no reason in october 2023"
Hold period stated by the processor: They say they were told the payout "would be released on feb 22nd 2024, 120 days to be exact"
Current status: HELD — Unpaid four days after the promised date, as described in their post of 26 February 2024. Their only other post, the same day, is a three-word reply on another thread about extended 120-day reserves.
Merchant: Online store, Country not stated. Reported by: A merchant posting as madison3232 on the Shopify Community forum.
Account as given: The merchant says that after the release date passed the payout had not arrived, that support has stopped replying, and that live chat only tells them to email the ticket, which gets no reply.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1079 · Shopify PaymentsFiled 2026-10-09

Amount held: $800 (stated as "3 purchases for a total of $800")
Held since: They say they received the account closure email on the morning of 21 March 2024
Hold period stated by the processor: "MY CUSTOMERS FUNDS ARE BEING HELD FOR 120 DAYS"
Current status: HELD — Held as described in their post of 21 March 2024. No later post from them by 9 October 2026.
Merchant: Small business selling since 2021; new Shopify store, Not stated; amounts given in US dollars. Reported by: A merchant posting as Jticonsulting on the Shopify Community forum.
Account as given: The merchant says two loyal customers made three purchases totalling $800 on the new store before it was closed. They say they cannot log in to refund those payments, that the appeal form would not let them submit, and that the customers are calling them to get their money back.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1078 · Shopify PaymentsFiled 2026-10-09

Amount held: Not stated (stated as "£3,580" held on one store and "£1,394" on a second, "nearly £5,000" in total; not converted to dollars)
Held since: Not dated; posted 1 January 2025. They say the second store was flagged after seven days
Hold period stated by the processor: A 120-day reserve on the first store
Current status: HELD — Held as described in their post of 1 January 2025. No later post from them by 9 October 2026.
Merchant: Two online stores, Not stated; amounts given in pounds sterling. Reported by: A merchant posting as aleey on the Shopify Community forum.
Account as given: The merchant says the first store was closed for an acceptable use policy violation with £3,580 held under a 120-day reserve, and the second, recently opened, was flagged after seven days with £1,394 held. They say the merchant trust team has not answered requests for a partial release and that unfulfilled customer orders risk disputes and chargebacks.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1077 · Shopify PaymentsFiled 2026-10-09

Amount held: Not stated (the amount is not stated; it is the proceeds of their first sale)
Held since: They say the shop was closed "more than three months ago", about a day after its first sale; they posted on 6 December 2024
Hold period stated by the processor: "the funds will be held in a reserve for 120 days"
Current status: HELD — Unpaid as described in their post of 6 December 2024: "It is now 127 days". No later post from them on the forum by 9 October 2026.
Merchant: New online store; closed after its first sale, Country not stated. Reported by: A merchant posting as vynthee on the Shopify Community forum.
Account as given: The merchant says the shop was closed and they lost access to everything about a day after the first sale, without an answer as to why. They say they were told the funds would be held in a reserve for 120 days, and that at 127 days three different support agents could only say they were creating tickets.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1076 · Shopify PaymentsFiled 2026-10-09

Amount held: $77.49 (stated as a payout failure notification for "around $77.49 USD"; the total held is not stated)
Held since: Not dated; they say payments stayed paused after their identity verification was approved on 3 February 2026
Hold period stated by the processor: No timeframe given to them
Current status: HELD — Paused as described in their posts of 5 February 2026. No later post from them on the thread by 9 October 2026.
Merchant: Online store running ads; paid out to a USD checking account, Not stated; amounts given in US dollars. Reported by: A merchant posting as Lucasrezende on the Shopify Community forum.
Account as given: The merchant says they received confirmation on 3 February 2026 that identity verification was approved, but the red "payments are paused" banner stayed, and on 4 February they received another payout failure notification even though their bank account "is active and working normally". They say the case was escalated to the payments team and they paused their advertising.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1075 · Shopify PaymentsFiled 2026-10-09

Amount held: $2,998.19 (stated as "currently holding $2,998.19 of revenue I cannot access")
Held since: They say identity verification went to manual review on 16 April 2026 and payouts have been frozen since
Hold period stated by the processor: They say they were told the specialist team would contact them "within approximately 48 hours", and later, on 6 May, that the credit risk team would respond in 1–3 business days
Current status: HELD — Held as described in their post of 11 May 2026, 23 days after the review began. No later post from them on the thread by 9 October 2026.
Merchant: Online store fulfilling orders daily; business not described, United States (they say they submitted a US driver’s license and US passport). Reported by: A merchant posting as Jillian_Schneider on the Shopify Community forum.
Account as given: The merchant says automated identity verification failed several times with a generic "unable to verify" message, that they then submitted a US driver’s license and passport matching the account, and that four support contacts between 16 April and 6 May each confirmed the case was "escalated and in queue" without any contact from a specialist team.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1074 · Shopify PaymentsFiled 2026-10-09

Amount held: $90,000 (stated as "a $90,000 reserve hold")
Held since: They say the reserve was placed "nearly two weeks ago" when they posted on 5 April 2025
Hold period stated by the processor: No timeline given to them
Current status: HELD — Held as described in their post of 5 April 2025. Another merchant asked on 14 September 2026 whether it was resolved; no reply from them on the thread by 9 October 2026.
Merchant: High-volume online store; they cite 11,800+ fulfilled orders, Not stated; amounts given in US dollars. Reported by: A merchant posting as brockchisholm on the Shopify Community forum.
Account as given: The merchant says they have a 0.3% chargeback rate and submitted a reserve appeal with proof of inventory, supplier documentation and fulfilment data, then went 11 days without a response from the risk or merchant trust team. They say the reserve is delaying their ability to fulfil orders and that "these delays are now causing new chargebacks".
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1073 · Shopify PaymentsFiled 2026-10-09

Amount held: Not stated (stated as "more than HKD 78,000 remains inaccessible"; not converted to dollars)
Held since: They say their case was escalated on Monday, 28 September 2026, after the admin said their bank details were incorrect and payouts were paused
Hold period stated by the processor: No timeframe given to them
Current status: HELD — Held as described in their post of 5 October 2026. No later post from them on the thread by 9 October 2026.
Merchant: Online store; business not described, Not stated; amounts given in Hong Kong dollars. Reported by: A merchant posting as Abel_TONG on the Shopify Community forum.
Account as given: The merchant says the admin displays a message that their bank account details are incorrect and that payouts have been paused. They say they have had "three failed payouts", that follow-ups on the escalated ticket went unanswered for a week, and that they still do not know whether the problem is bank verification, updating the details "or another processing problem".
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1072 · Shopify PaymentsFiled 2026-10-09

Amount held: Not stated (stated as "My pending balance is now £2,780.00"; not converted to dollars)
Held since: They say payouts "have been on hold since Sep 25" (2026) under a manual account review
Hold period stated by the processor: No timeframe given to them
Current status: HELD — Held as described in their post of 7 October 2026. No later post from them on the thread by 9 October 2026.
Merchant: Online store running ads; business not described, Not stated; amounts given in pounds sterling. Reported by: A merchant posting as Matheus_Alexandre_Va on the Shopify Community forum.
Account as given: The merchant says their identity verification was accepted on 29 September and that five support advisors confirmed the case was escalated "and that nothing is pending from my side", but they have had no communication from the review team. They say their ads are stopped and that the Payouts page shows repeated "Transfer Failure" entries to a previous bank account even though the new one was verified.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1071 · Shopify PaymentsFiled 2026-10-08

Amount held: Not stated (the amount held is not stated; they say half of their funds)
Held since: They say a reserve was "implemented 90 days ago" when they posted on 20 October 2023
Hold period stated by the processor: They say the reserve was "scheduled to be fully paid out next week", then a new email said "half of my funds will be held for an additional 90 days, that is 6 months of my money being held"
Current status: UNKNOWN — No later post from them on the forum by 8 October 2026.
Merchant: Shopify store that ran paid ads; business not described, Country not stated. Reported by: A merchant posting as Owensemeka on the Shopify Community forum.
Account as given: The merchant says the new hold came after they asked for $5,000 from the reserve, and that their chargeback rate was above 1% only because "we went from 500 orders a day to a maximum of 5 orders a day because we killed all our ads".
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1070 · Shopify PaymentsFiled 2026-10-08

Amount held: Not stated (the amount held is not stated)
Held since: They say that on 1 February 2023 Shopify’s Trust & Safety team wrote that the shop’s chargeback rate was 1.69%, and that reserved funds have been held since February 2023
Hold period stated by the processor: They say "the money is being unfairly held until early June 2023"
Current status: UNKNOWN — Held as of their post of 16 March 2023. No later post from them in the thread; whether the money was paid out in June 2023 is not stated.
Merchant: Shopify store; business not described, Country not stated. Reported by: A merchant posting as mvdberg on the Shopify Community forum.
Account as given: The merchant says they sent "6 to 7 emails in direct response to the Shopify Trust & Safety Team" and that "Each time the Shopify support team says to escalate the ticket the then nothing happens or the ticket is automatically closed with no response."
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1069 · Shopify PaymentsFiled 2026-10-08

Amount held: $116,826.91 (they say "Shopify is currently holding $116,826.91 in pending payouts")
Held since: They say the payouts "were completely paused after a single automated deposit of $704.84 failed on September 25" (2026)
Hold period stated by the processor: No period given; they say support told them the block needs Shopify’s risk and underwriting team to clear it manually
Current status: HELD — Not released as of their last post in the thread on 30 September 2026. No later post from them by 8 October 2026.
Merchant: Shopify store with office staff; business not described, Country not stated. Reported by: A merchant posting as Robert_Kwok_Wai_Tran on the Shopify Community forum.
Account as given: The merchant says that on the payouts page "the system throws a hard error block and will not let me update or confirm my banking details", that they are "receiving zero emails from Shopify", and that "I cannot process payroll for my office staff or pay my business bills."
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1068 · Shopify PaymentsFiled 2026-10-08

Amount held: $14,000 (they say the reserve was "holding approximately $14,000 USD" on 6 July 2026; another post the same day says "roughly $12,000 USD", and earlier posts say "nearly $10,000" (17 June) and "over $11,000" (23 June))
Held since: They say "April 8, 2026: 30% Shopify Payments reserve applied following a temporary card-testing/chargeback event"
Hold period stated by the processor: They say Shopify told them the reserve could be released early if their chargeback rate stayed below 1% for 30 consecutive days while they kept processing through Shopify Payments, and that they met those conditions on 15 May 2026
Current status: HELD — Not released as of their posts of 6 July 2026, 52 days after they say the conditions were met. No later post from them on the forum by 8 October 2026.
Merchant: Shopify store on the standard plan; business not described, Country not stated. Reported by: A merchant posting as AngelCutlassApparel on the Shopify Community forum.
Account as given: The merchant says: "I have received no decision from Credit Risk. No documents have been requested. Support has told me there are no visible blockers on my account", and that the reserve "has forced me to take on business debt just to maintain cash flow."
Verification: Taken from a source published by the person it happened to — source · same account posted again · archived copy

HF-2026-1067 · Shopify PaymentsFiled 2026-10-07

Amount held: $40,000 (they say the account was terminated "with over 40k in funds")
Held since: They say "July 2024, my shopify account was terminated"
Hold period stated by the processor: They say the funds were "set to be released November 14th" and were "over 2 weeks LATE" when they posted on 29 November 2024
Current status: PARTIAL — On 29 November 2024 they wrote that payouts would resume and that they had received a deposit of $300 the day before. On 19 January 2025, replying in another thread, they wrote "I am completely out of my money". We record this as partial: $300 of the more than $40,000 they describe.
Merchant: Shopify store; business not described, Country not stated. Reported by: A merchant posting as BraxHunt on the Shopify Community forum.
Account as given: The merchant says: "I have been ignored for several months now", and later that "Shopify works with Stripe, and stripe has control to make refunds on orders if presented as high risk. I am completely out of my money."
Verification: Taken from a source published by the person it happened to — source · later post by the same person · archived copy

HF-2026-1066 · Shopify PaymentsFiled 2026-10-07

Amount held: $18,000 (they say "$18,000 is still held" in an earlier post of 28 April 2026; the later post does not state an amount)
Held since: They say "On March 24, 2026, a 30% reserve was placed on my payouts"
Hold period stated by the processor: They say they were told the reserve "would be lifted once my chargeback rate stayed under 1% for 30 consecutive days", and that their rate had been under 0.50% for 48 consecutive days
Current status: HELD — Not lifted as of their post of 11 May 2026, 48 days after the reserve began. No later post from them in the thread by 7 October 2026.
Merchant: Online store on Shopify Plus; they say they have sold on Shopify for years, Country not stated. Reported by: A Shopify Plus merchant posting as nasbslm on the Shopify Community forum.
Account as given: The merchant says they contacted support "every single day since April 24", that agents repeated "Let me escalate this to the Merchant Trust team", and that "Every email I receive from Shopify is a no-reply, meaning I have no direct line to the team holding my money".
Verification: Taken from a source published by the person it happened to — source · same account posted again · archived copy

HF-2026-1065 · Shopify PaymentsFiled 2026-10-07

Amount held: $500,000 (they say "a $500k hold")
Held since: About September 2026: the post is dated 20 September 2026 and gives no earlier date
Hold period stated by the processor: None stated. They say their appeal was denied
Current status: HELD — Not resolved as of the post of 20 September 2026. No later post from them in the thread by 7 October 2026.
Merchant: Shopify store; business not described, Country not stated. Reported by: A merchant posting as Evostey on the Shopify Community forum.
Account as given: The merchant says: "We just got hit with a $500k hold from Shopify and appeal got denied."
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1064 · Shopify PaymentsFiled 2026-10-07

Amount held: $7,584.92 (they say "As of March 19, 2026, the total withheld CC balance is $7,584.92")
Held since: They say card payouts have been withheld "since December 23, 2025"
Hold period stated by the processor: None stated. They say the explanation given was "that my available balance is negative", which their own exported data contradicts
Current status: HELD — Not resolved as of their post of 20 March 2026; they say PayPal payouts kept arriving while card payouts did not. No later post from them in the thread or under their username by 7 October 2026.
Merchant: Fishing, camping and outdoor gear store, Country not stated; amounts are in dollars. Reported by: A merchant posting as wrw1509 on the Shopify Community forum.
Account as given: The merchant says: "Shopify Payments has withheld all credit card payouts since December 23, 2025. PayPal settlements have continued to process normally throughout this period", and that a support advisor had written that the issue appeared to be "a technical desynchronization on the backend", with no fix applied.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1063 · Shopify PaymentsFiled 2026-10-07

Amount held: Not stated (the amount held is not stated; they give the store's total volume as "~€2,000")
Held since: About March 2026: the post is dated 16 March 2026 and gives no earlier date for the reserve
Hold period stated by the processor: A 365-day reserve, in their words "a 365-day reserve by Shopify Payments". They say the same store had been reinstated before "after 120 days"
Current status: HELD — Not resolved as of the post of 16 March 2026. No later post from them in the thread, which had two replies from other users by 7 October 2026.
Merchant: Online store, Country not stated; they give the store volume in euros. Reported by: A merchant posting as Louanne_Fazekas on the Shopify Community forum.
Account as given: The merchant says: "Dispute rate : 0% since day one Chargebacks : zero All orders fulfilled and delivered correctly", and that they are "formally requesting an immediate human review of my account and an early release of the reserve".
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1062 · Cash AppFiled 2026-10-07

Amount held: $256 (the "Loss" field says $256; the text gives no amount)
Held since: About September 2021: the review is dated 9 September 2021 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 9 September 2021. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #2855038 on the PissedConsumer page for Cash App.
Account as given: The reviewer says: "My cash app is locked and I cannot retrieve the funds and I am unable to contact support for assistance."
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1061 · Cash AppFiled 2026-10-07

Amount held: $400 (the reviewer says "over $400"; the "Loss" field says $400)
Held since: About July 2021: the review is dated 23 September 2021 and says the wait began "from July"
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 23 September 2021. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #2899837 on the PissedConsumer page for Cash App.
Account as given: The reviewer, under the title "Funds not being released", says: "I have over $400 sitting in my account and Customer service says the Escalation team needs to contact me but they never do or did from July", and that "months later" nothing had been done.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1060 · Cash AppFiled 2026-10-06

Amount held: $5,000 (the "Loss" field says $5000; the text gives no amount)
Held since: About November 2021: the review is dated 20 November 2021 and gives no clear earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 20 November 2021. No later update from the reviewer.
Merchant: Business account holder, Country not stated. Reported by: A Cash App user, review #3083616 on the PissedConsumer page for Cash App.
Account as given: The reviewer, writing for a business, says: "My business just sent money over and it was frozen" and "I have my funds frozen", needed to pay for parts for a job, and that they were "hung up on after hours of tryin to get help".
Verification: Taken from a source published by the person it happened to — source
The web archive refused to save the reviewer’s page on 6 October 2026 (error 520); only the original link is given.

HF-2026-1059 · Cash AppFiled 2026-10-06

Amount held: $147 (the "Loss" field says $147; the text gives no amount)
Held since: About January 2022: the review is dated 24 January 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 24 January 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3284723 on the PissedConsumer page for Cash App.
Account as given: The reviewer says: "Cash app closed my account with money on it and I want my money back. I have a closed account and I cant get my money off it".
Verification: Taken from a source published by the person it happened to — source
The web archive refused to save the reviewer’s page on 6 October 2026 (error 520); only the original link is given.

HF-2026-1058 · Cash AppFiled 2026-10-06

Amount held: $1,100 (the "Loss" field says $1100; the text gives no amount)
Held since: About late August 2021: the review is dated 23 September 2021 and says 26 days had passed
Hold period stated by the processor: 26 days at the time of the review
Current status: HELD — Not resolved as of the review of 23 September 2021. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #2900047 on the PissedConsumer page for Cash App.
Account as given: The reviewer says: "It has been 26 days and they have not returned my direct deposit. They closed my account", and that they sent "over 50 emails" and spoke to "at least 29 Customer service representative".
Verification: Taken from a source published by the person it happened to — source
The web archive refused to save the reviewer’s page on 6 October 2026 (error 520); only the original link is given.

HF-2026-1057 · Cash AppFiled 2026-10-05

Amount held: $800 (the "Loss" field of the original review says $800; the text gives no amount)
Held since: About March 2021: the original review is dated 31 March 2021
Hold period stated by the processor: None stated
Current status: RELEASED — Restored, on the reviewer’s own account: in an update of 9 April 2021 they write "Account restored after 10 days and 40+ emails back and worth with the company", and that a manager solved the issue.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #2482646 on the PissedConsumer page for Cash App.
Account as given: In the original review of 31 March 2021 the reviewer says they were "locked out of my account" and could not get a response to emails or calls "to be able to access my funds": "This is unacceptable to have money but be unable to access it."
Verification: Taken from a source published by the person it happened to — source
The web archive refused to save the reviewer’s page on 5 October 2026 (error 520, then rate-limited); only the original link is given.

HF-2026-1056 · Cash AppFiled 2026-10-05

Amount held: $6,000 (the review text says "over $6000"; the "Loss" field is empty)
Held since: About March 2022: the review is dated 1 March 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 1 March 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3374537 on the PissedConsumer page for Cash App.
Account as given: The reviewer says their account is closed with "over $6000 on this account", and that they were "only permitted to cash some of my money because of regulations".
Verification: Taken from a source published by the person it happened to — source
The web archive refused to save the reviewer’s page on 5 October 2026 (error 520, then rate-limited); only the original link is given.

HF-2026-1055 · Cash AppFiled 2026-10-05

Amount held: $200 (the "Loss" field says $200; the text gives no amount)
Held since: About March 2022: the review is dated 16 March 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 16 March 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3411756 on the PissedConsumer page for Cash App.
Account as given: The reviewer says: "My account has been closed and my deposit was taken", with no explanation of why.
Verification: Taken from a source published by the person it happened to — source
The web archive refused to save the reviewer’s page on 5 October 2026 (error 520, then rate-limited); only the original link is given.

HF-2026-1054 · Cash AppFiled 2026-10-05

Amount held: $50 (the review text says a remaining balance of $50; the "Loss" field is empty)
Held since: About April 2022: the review is dated 18 April 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 18 April 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3494490 on the PissedConsumer page for Cash App.
Account as given: The reviewer says their account has been closed and that they "need to cash out the remaining balance of $50 and can't link card to cash out".
Verification: Taken from a source published by the person it happened to — source
The web archive refused to save the reviewer’s page on 5 October 2026 (error 520, then rate-limited); only the original link is given.

HF-2026-1053 · Cash AppFiled 2026-10-05

Amount held: $1,058 (the "Loss" field says $1058; the text gives no amount)
Held since: About March 2022: the review is dated 25 March 2022 and says customer service told them the day before that the account "was froze"
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 25 March 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3433714 on the PissedConsumer page for Cash App.
Account as given: The reviewer says customer service told them their account "was froze", that they never heard back from the support team, and that "I can't get to my fund".
Verification: Taken from a source published by the person it happened to — source
The web archive refused to save the reviewer’s page on 5 October 2026 (error 520, then rate-limited); only the original link is given.

HF-2026-1052 · Cash AppFiled 2026-10-05

Amount held: $2,000 (the "Loss" field says $2000; the text gives no amount)
Held since: About March 2022: the review is dated 20 March 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 20 March 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3420739 on the PissedConsumer page for Cash App.
Account as given: The reviewer says their "Old account got locked with all my funds remaining" and that the money "never came to new account".
Verification: Taken from a source published by the person it happened to — source
The web archive refused to save the reviewer’s page on 5 October 2026 (error 520, then rate-limited); only the original link is given.

HF-2026-1051 · Cash AppFiled 2026-10-05

Amount held: $60 (the "Loss" field says $60; the text gives no amount)
Held since: About February 2022: the review is dated 26 February 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 26 February 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3368790 on the PissedConsumer page for Cash App.
Account as given: The reviewer says: "Cash app has locked my account and I have money on there and they won't give it to me", and that after several attempts to contact Cash App they were told they "cannot get my money off of that account".
Verification: Taken from a source published by the person it happened to — source
The web archive refused to save the reviewer’s page on 5 October 2026 (error 520, then rate-limited); only the original link is given.

HF-2026-1050 · Cash AppFiled 2026-10-05

Amount held: $50 (the "Loss" field says $50; the text gives no amount)
Held since: About January 2023: the review is dated 6 January 2023 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 6 January 2023. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #4276864 on the PissedConsumer page for Cash App.
Account as given: The reviewer says something went wrong when their ID was scanned, and that Cash App suspended the card and the account while still accepting money into it: "I dont have access to my money".
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1049 · Cash AppFiled 2026-10-05

Amount held: $22 (the "Loss" field says $22; the text gives no amount)
Held since: About October 2022: the review is dated 21 October 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 21 October 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #4092154 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App closed the account and the card, and "I cant cash out my money from my cash app account".
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1048 · Cash AppFiled 2026-10-05

Amount held: $200 (the "Loss" field says $200; the text gives no amount)
Held since: About May 2022: the reviewer says support has not answered for "two months" by 8 July 2022
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 8 July 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3744036 on the PissedConsumer page for Cash App.
Account as given: The reviewer says they had "more than enough money on my card" for an online order, and the next day the card "was close for no reason at all". They say support has not answered in two months.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1047 · Cash AppFiled 2026-10-05

Amount held: $121 (the "Loss" field says $121; the text gives no amount)
Held since: About June or July 2022: the review is dated 1 July 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 1 July 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3724148 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App closed their new account, as it had closed earlier ones when they tried to get a Cash App card, and is "not letting me cash out". They say messages to support got no reply.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1046 · Cash AppFiled 2026-10-05

Amount held: $10 (the "Loss" field says $10; the text gives no amount)
Held since: About June 2022: the review is dated 28 June 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 28 June 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3712451 on the PissedConsumer page for Cash App.
Account as given: The reviewer says they "cannot get the funds that was on my cash app account" after being told the account was being closed, and that they do not know why it was closed.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1045 · Cash AppFiled 2026-10-05

Amount held: $35 (the "Loss" field says $35; the text gives no amount)
Held since: About June 2022: the review is dated 3 June 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 3 June 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3633981 on the PissedConsumer page for Cash App.
Account as given: The reviewer says the account "was locked with no warning" and holds the only money they have, while they were broken down by the road and out of gas. They ask to be allowed at least to get the money off the account.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1044 · Cash AppFiled 2026-10-05

Amount held: $90 (the "Loss" field says $90; the text gives no amount)
Held since: About May 2022: the review is dated 28 May 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 28 May 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3618062 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App locked them out of the account and "will not release my funds" in it each time they call.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1043 · Cash AppFiled 2026-10-05

Amount held: $490 (the "Loss" field says $490; the text gives no amount)
Held since: About May 2022: the review is dated 21 May 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 21 May 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3596489 on the PissedConsumer page for Cash App.
Account as given: The reviewer says "My money is still on my account and I cannot retrieve it." They say Cash App closed the account while they were adding money to Apple Pay, then locked it when they tried to get the funds out, and that several attempts to reach customer service got no response.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1042 · Cash AppFiled 2026-10-05

Amount held: $220 (the "Loss" field says $220; the text gives no amount)
Held since: About May 2022: the review is dated 19 May 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 19 May 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3590552 on the PissedConsumer page for Cash App.
Account as given: The reviewer says the account was closed "because some one was trying to steal my money", and that they "still have money in my account" but cannot get into it. They say they cannot get anyone to talk to about it.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1041 · Cash AppFiled 2026-10-05

Amount held: $437 (the "Loss" field says $437; the text gives no amount)
Held since: About May 2022: the review is dated 11 May 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 11 May 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3564783 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App "just closed my account with no reason" and "refuses to tell me where my monies are", although they verified all their information.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1040 · Cash AppFiled 2026-10-05

Amount held: $600 (the "Loss" field says $600; the text gives no amount)
Held since: About May 2022: the review is dated 5 May 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 5 May 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3544726 on the PissedConsumer page for Cash App.
Account as given: The reviewer says they spent hours on the phone, and that they are "now unable to spend my own money" because Cash App locked the account "even after I verified my identity".
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1039 · Cash AppFiled 2026-10-05

Amount held: $2,200 (the "Loss" field says $2200; the text gives no amount)
Held since: About April 2022: the review is dated 10 April 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 10 April 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3474430 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App "won’t let me in my account", has their card locked, and tells them it "can’t verify my info" although they gave all of it. The review title says they have money in the account and are given no reason for the lock.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1038 · Cash AppFiled 2026-10-05

Amount held: $400 (the "Loss" field says $400; the text gives no amount)
Held since: About March 2022: the reviewer says they had been calling and messaging Cash App "for a whole week" by 21 March 2022
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 21 March 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3423525 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App closed the account, saying "a third party was trying to access my account", and that it "cant override the decision not to transfer my funds to another account". They say they were asked to verify their full legal name and were told it did not match, although it is the name they signed up with.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1037 · Cash AppFiled 2026-10-05

Amount held: $230 (the "Loss" field says $230; the text gives no amount)
Held since: About late December 2021 or January 2022: the review is dated 1 January 2022 and gives no earlier date
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 1 January 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #3220176 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App "had all of my money locked up with my account", and that they were told to wait, so they had to check out of their hotel and sit outside in the cold with their dog and belongings, with no money for a taxi. They ask for the account to be unlocked "so I can access my money".
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1036 · Cash AppFiled 2026-10-04

Amount held: $2,000 (stated as "bitcoin worth $2000" in the text)
Held since: About early March 2025: the reviewer says they opened the account in early March and have been trying to verify it "since then"; the review is dated 8 April 2025
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 8 April 2025. No later update from the reviewer.
Merchant: New account holder, Country not stated. Reported by: A Cash App user, review #6544879 on the PissedConsumer page for Cash App.
Account as given: The reviewer says they opened the account in early March and bought bitcoin worth $2000 to send out, and that they have been unable to verify the account since: the app says "Couldn’t verify photo", although they sent their ID front and back and a selfie holding it. They say that each call ends with the case forwarded to someone else.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1035 · Cash AppFiled 2026-10-04

Amount held: $100 (the "Loss" field says $100; the text gives no amount)
Held since: About August 2023: the review is dated 26 August 2023
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 26 August 2023. No later update from the reviewer.
Merchant: Parent whose child’s account was attached to theirs, Country not stated. Reported by: A Cash App user, review #5007904 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App closed their account for no reason, that their son’s account was attached to it and cannot be reached, that they cannot open a new one, and that no one will return the son’s money.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1034 · Cash AppFiled 2026-10-04

Amount held: $150 (the "Loss" field says $150; the text gives no amount)
Held since: About August 2023: the review is dated 11 August 2023
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 11 August 2023. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #4936006 on the PissedConsumer page for Cash App.
Account as given: The reviewer says their account is locked because it is connected to an old phone number that is off, and that Cash App keeps saying it cannot change the number or transfer their money although they give all their information.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1033 · Cash AppFiled 2026-10-04

Amount held: $25 (the "Loss" field says $25; the text gives no amount)
Held since: About August 2023: the review is dated 29 August 2023
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 29 August 2023. No later update from the reviewer.
Merchant: Account holder of three years, Country not stated. Reported by: A Cash App user, review #5021029 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App put a security lock on the account for no reason, that they need their money and are homeless, and that they cannot wait four to six weeks for a new card.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1032 · Cash AppFiled 2026-10-04

Amount held: $300 (the "Loss" field says $300; the text gives no amount)
Held since: About July 2023: the reviewer says the account has been locked "for a few weeks" by 15 August 2023
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 15 August 2023. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #4956078 on the PissedConsumer page for Cash App.
Account as given: The reviewer says they cannot get into their Cash App account, that it has been locked for a few weeks, and that they have made many attempts and are thrown out each time. They say they need it reopened to secure the funds on it.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1031 · Cash AppFiled 2026-10-04

Amount held: $87 (the "Loss" field says $87; the text gives no amount)
Held since: About August 2023: the reviewer says they have waited "weeks" by 5 September 2023
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 5 September 2023. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #5059062 on the PissedConsumer page for Cash App.
Account as given: The reviewer says they have been waiting for weeks for someone to verify their identity and that their money is on hold.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1030 · Cash AppFiled 2026-10-04

Amount held: $2,000 (stated as "$2000" in the text and in the "Loss" field)
Held since: Not stated: the reviewer says they have been trying "for months"; the review is dated 24 September 2023
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 24 September 2023. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #5143699 on the PissedConsumer page for Cash App.
Account as given: The reviewer says checks from the IRS were deposited into the account, that they have $2000 in it and have been trying for months to get it. They say they lost access to the phone number and the email after being in prison from 2020, and that an agent told them there is a security block that cannot be changed.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1029 · Cash AppFiled 2026-10-04

Amount held: $350 (stated as "$350.00" in the text)
Held since: About November 2023: the review is dated 15 November 2023
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 15 November 2023. No later update from the reviewer.
Merchant: Cash Card holder, Country not stated. Reported by: A Cash App user, review #5320524 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App closed their card with $350.00 on it and sent them through too many changes, and that they will get an attorney if the money is not returned.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1028 · Cash AppFiled 2026-10-04

Amount held: $30 (the "Loss" field says $30; the text gives no amount)
Held since: About December 2023: the review is dated 30 December 2023
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 30 December 2023. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #5478520 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App closed their account and kept the funds, and will not tell them why or try to fix it.
Verification: Taken from a source published by the person it happened to — source
The web archive did not keep a usable copy of the reviewer’s page on 4 October 2026; only the original link is given.

HF-2026-1027 · Cash AppFiled 2026-10-04

Amount held: $50 (the "Loss" field says $50; the text says "that $50")
Held since: Not stated: the reviewer says "it’s been months"; the review is dated 26 July 2024
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 26 July 2024. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #6012083 on the PissedConsumer page for Cash App.
Account as given: The reviewer says someone else had their phone while they were “locked up” and tried to get their money, and that it has been months. They say an agent took the hold off, then it was back on, and that later they were answered only by a bot. They say they have no ID.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1026 · Cash AppFiled 2026-10-04

Amount held: $150 (the "Loss" field says $150; the text gives no amount)
Held since: About March 2024: the review is dated 20 March 2024
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 20 March 2024. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #5721988 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App closed the account, that there is money on it, and that they cannot open a new account to verify because Cash App will not allow them one. They say they no longer have the phone number linked to the account.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1025 · Cash AppFiled 2026-10-04

Amount held: $922 (the "Loss" field says $922; the text gives no amount)
Held since: About May 2024: the reviewer says it has been "multiple weeks" by 15 June 2024
Hold period stated by the processor: None stated
Current status: HELD — Not paid as of the review of 15 June 2024. No later update from the reviewer.
Merchant: Account holder who has checks deposited to Cash App, Country not stated. Reported by: A Cash App user, review #5924508 on the PissedConsumer page for Cash App.
Account as given: The reviewer says their checks go to Cash App and for multiple weeks they have not received the funds, although they provided their Social Security number, a photo of their ID, their card and their check. They say Cash App gave a case number and said it was escalated, and that they are about to become homeless.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1024 · Cash AppFiled 2026-10-04

Amount held: $40 (the "Loss" field says $40; the text gives no amount)
Held since: About early August 2024: the reviewer says it has been "over a month" by 10 September 2024
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 10 September 2024. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #6095415 on the PissedConsumer page for Cash App.
Account as given: The reviewer says that for over a month they have been unable to send or access their money, that Cash App keeps asking them to verify their identity although they have sent photos of the front and back of the ID and of themselves holding it, and that Cash App has confirmed it received them. They say a supervisor was refused and the agent hung up.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1023 · Cash AppFiled 2026-10-04

Amount held: $297 (the "Loss" field says $297; the text gives no amount)
Held since: About September 2024: the review is dated 9 September 2024
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 9 September 2024. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #6091820 on the PissedConsumer page for Cash App.
Account as given: The reviewer says their Cash App account has been closed and they cannot withdraw their funds: it will not let them add a bank account or send the money anywhere else, and no one will fix it.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1022 · Cash AppFiled 2026-10-04

Amount held: $666 (the "Loss" field says $666; the text gives no amount)
Held since: About March 2025: the review is dated 8 March 2025
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the review of 8 March 2025. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #6475427 on the PissedConsumer page for Cash App.
Account as given: The reviewer says they have money in the account and that, for a reason Cash App will not tell them, the account was blocked. They say Cash App keeps asking for the phone number linked to the account, which they do not remember, while they know everything else about the account.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1021 · Cash AppFiled 2026-10-04

Amount held: $972 (stated as "$972" in the text and in the "Loss" field)
Held since: About early March 2025: the reviewer says they had been trying to withdraw for over four weeks by 8 April 2025
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the reviewer’s update of 26 April 2025.
Merchant: Employee whose pay is deposited to Cash App, Country not stated. Reported by: A Cash App user, review #6543784 on the PissedConsumer page for Cash App.
Account as given: The reviewer says they have $972 in the account, that it was supposed to be verified and then Cash App closed the account, and that they were told to link a previous card they no longer have. They say they asked for the money to be sent to their employer or to another bank and were refused. In the update of 26 April 2025 they write that nothing has been fixed and "my 972$ is just gone".
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1020 · Cash AppFiled 2026-10-04

Amount held: $300 (the "Loss" field says $300; the text gives no amount)
Held since: About January 2025: the reviewer says the money is "still locked after a year"; the review is dated 29 January 2026
Hold period stated by the processor: None stated
Current status: HELD — Still locked as of the review of 29 January 2026. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Cash App user, review #7066502 on the PissedConsumer page for Cash App.
Account as given: The reviewer says Cash App refuses to help and their money is still locked after a year. They say they called back and the agent told them she had got into the account and tried to send the money, but that it did not go through "due to security".
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1019 · SkrillFiled 2026-10-04

Amount held: $220 (stated as "220"; the "Loss" field says $137)
Held since: About early December 2019: the review is dated 13 December 2019
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 13 December 2019. No later update from the reviewer.
Merchant: Account holder of over six months who keeps a small balance, Country not stated. Reported by: A Skrill user, review #1730846 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they added 220 to the account and Skrill froze it for no reason, that the customer service numbers do not work, and that every email they send shows as "closed" in their contact history.
Verification: Taken from a source published by the person it happened to — source
The web archive did not keep a usable copy of the reviewer’s page on 4 October 2026; only the original link is given.

HF-2026-1018 · SkrillFiled 2026-10-04

Amount held: $20 (the "Loss" field says $20)
Held since: About late December 2019: the review is dated 1 January 2020
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 1 January 2020. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #1748188 on the PissedConsumer page for Skrill.
Account as given: The reviewer says that after they deposited money Skrill restricted the account and asked for a photo and their bank account details, which they sent three times, and that they still cannot withdraw.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1017 · SkrillFiled 2026-10-04

Amount held: $98 (the "Loss" field says $98)
Held since: About early February 2022: the review is dated 11 February 2022
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 11 February 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #3331702 on the PissedConsumer page for Skrill.
Account as given: The reviewer says Skrill took all the money in their account for administrative charges, and says they are threatening to sue.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1016 · SkrillFiled 2026-10-04

Amount held: $100 (the "Loss" field says $100)
Held since: About early February 2022: the review is dated 11 February 2022
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 11 February 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #3331418 on the PissedConsumer page for Skrill.
Account as given: The reviewer says their account was closed with their funds in it for unknown reasons and asks for the money back.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1015 · SkrillFiled 2026-10-04

Amount held: $37 (the "Loss" field says $37)
Held since: About mid-February 2022: the review is dated 18 February 2022
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 18 February 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #3348097 on the PissedConsumer page for Skrill.
Account as given: The reviewer says that when they tried to enter the account it said it had been permanently closed, that there were funds in it still to withdraw, and that they got no answer from the email address on Skrill’s website.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1014 · SkrillFiled 2026-10-04

Amount held: $20 (the "Loss" field says $20)
Held since: About early July 2021: the review is dated 12 July 2021
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 12 July 2021. No later update from the reviewer.
Merchant: Account holder, Kenya. Reported by: A Skrill user, review #2675925 on the PissedConsumer page for Skrill.
Account as given: The reviewer says the account was permanently closed because their address could not be verified, and asks Skrill to refund the money in it.
Verification: Taken from a source published by the person it happened to — source
The web archive did not keep a usable copy of the reviewer’s page on 4 October 2026; only the original link is given.

HF-2026-1013 · SkrillFiled 2026-10-04

Amount held: $35 (the "Loss" field says $35)
Held since: About February 2021: the review is dated 12 February 2021
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 12 February 2021. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #2417619 on the PissedConsumer page for Skrill.
Account as given: The reviewer says that after one of three cards added money to the account Skrill restricted it with the money in it, and that the restriction stayed after they gave the statements of all three cards.
Verification: Taken from a source published by the person it happened to — source
The web archive did not keep a usable copy of the reviewer’s page on 4 October 2026; only the original link is given.

HF-2026-1012 · SkrillFiled 2026-10-04

Amount held: $225 (stated as "225 $")
Held since: About early May 2020: the review is dated 2 May 2020
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 2 May 2020. No later update from the reviewer.
Merchant: Account holder paid through a tutoring site, Country not stated. Reported by: A Skrill user, review #1902249 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they received $225 in a new Skrill account, that Skrill asked them to verify it, and that they cannot because their identity does not match a card they hold; they ask to change the details on the account.
Verification: Taken from a source published by the person it happened to — source
The web archive did not keep a usable copy of the reviewer’s page on 4 October 2026; only the original link is given.

HF-2026-1011 · SkrillFiled 2026-10-04

Amount held: Not stated (stated as "over $50"; no exact figure given)
Held since: About mid-April 2020: the review is dated 16 April 2020
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 16 April 2020. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #1873449 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they have sent Skrill as many identity documents as they can, that the balance is over $50, and asks Skrill to return it to their debit card.
Verification: Taken from a source published by the person it happened to — source
The web archive did not keep a usable copy of the reviewer’s page on 4 October 2026; only the original link is given.

HF-2026-1010 · SkrillFiled 2026-10-04

Amount held: $33 (the "Loss" field says $33)
Held since: About early July 2020: the review is dated 3 July 2020
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 3 July 2020. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #2030748 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they could not get the account verified after days of trying and five calls, and that they have money in the account that belongs to them.
Verification: Taken from a source published by the person it happened to — source
The web archive did not keep a usable copy of the reviewer’s page on 4 October 2026; only the original link is given.

HF-2026-1009 · SkrillFiled 2026-10-04

Amount held: $50 (stated as "around 50$"; the "Loss" field says $50)
Held since: About late October 2020: the review is dated 28 October 2020
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 28 October 2020. No later update from the reviewer.
Merchant: Account holder who could not verify address, Country not stated. Reported by: A Skrill user, review #2251140 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they uploaded every address proof they had, that Skrill is still not satisfied, and that the money they deposited feels stuck forever.
Verification: Taken from a source published by the person it happened to — source
The web archive did not keep a usable copy of the reviewer’s page on 4 October 2026; only the original link is given.

HF-2026-1008 · SkrillFiled 2026-10-04

Amount held: $200 (the "Loss" field says $200)
Held since: About early September 2021: the review is dated 6 September 2021
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 6 September 2021. No later update from the reviewer.
Merchant: Account holder who has closed their bank account, Country not stated. Reported by: A Skrill user, review #2844987 on the PissedConsumer page for Skrill.
Account as given: The reviewer says the account is restricted, that they cannot withdraw to a bank account because theirs is closed, and asks for the money to be sent to a friend’s Skrill account.
Verification: Taken from a source published by the person it happened to — source
The web archive did not keep a usable copy of the reviewer’s page on 4 October 2026; only the original link is given.

HF-2026-1007 · SkrillFiled 2026-10-04

Amount held: Not stated (stated as "18631 rupees"; not converted to dollars)
Held since: About mid-October 2021: the review is dated 17 October 2021
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 17 October 2021. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #2979693 on the PissedConsumer page for Skrill.
Account as given: The reviewer says the account is permanently locked without any information and that it holds 18631 rupees, and asks Skrill to send the money to a friend’s account or open the account.
Verification: Taken from a source published by the person it happened to — source
The web archive did not keep a usable copy of the reviewer’s page on 4 October 2026; only the original link is given.

HF-2026-1006 · SkrillFiled 2026-10-04

Amount held: $700 (stated as "$700"; the "Loss" field says $700)
Held since: About October 2021: the review is dated 18 October 2021
Hold period stated by the processor: None stated
Current status: HELD — Not resolved as of the update of 18 October 2021, which reads "Has not been resolved."
Merchant: Couple holding casino winnings, Country not stated. Reported by: A Skrill user, review #2982949 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they and their husband won $700 that is still sitting with Skrill, that they have sent all the documents, and that there is still no refund.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1005 · SkrillFiled 2026-10-04

Amount held: Not stated (stated as "161.49 eure"; not converted to dollars)
Held since: About early December 2021: the review is dated 5 December 2021
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 5 December 2021. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #3126559 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they have 161.49 euros in the account, that Skrill closed it permanently, and asks for their money.
Verification: Taken from a source published by the person it happened to — source
The web archive did not keep a usable copy of the reviewer’s page on 4 October 2026; only the original link is given.

HF-2026-1004 · SkrillFiled 2026-10-04

Amount held: $178.04 (stated as "178.04 USD", quoted from an email the reviewer says they received)
Held since: 10 June 2020 (the day of the email, per the review)
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 10 June 2020. No later update from the reviewer.
Merchant: New account holder waiting for verification, Country not stated. Reported by: A Skrill user, review #1980001 on the PissedConsumer page for Skrill.
Account as given: The reviewer quotes an email from Skrill that said "an administration fee of 178.04 USD has been deducted from your balance" after an audit found "reasonable grounds to discontinue our business relationship", and says they had only opened an account and deposited money while waiting for verification.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1003 · SkrillFiled 2026-10-04

Amount held: $32 (the "Loss" field says $32)
Held since: About early June 2022: the review is dated 7 June 2022
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 7 June 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #3645578 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they have pending funds in the account, that Skrill suspended it without a reason, and asks for the reason and for the funds to be moved or refunded.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1002 · SkrillFiled 2026-10-04

Amount held: $100 (the "Loss" field says $100)
Held since: About January 2022: the review is dated 22 January 2022
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 22 January 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #3278943 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they have money on the account but it is restricted and they cannot reach anyone to fix it.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1001 · SkrillFiled 2026-10-04

Amount held: $686 (stated as "686"; the "Loss" field says $686)
Held since: About late January 2022: the review is dated 1 February 2022
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 1 February 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #3305901 on the PissedConsumer page for Skrill.
Account as given: The reviewer says Skrill blocked them while they had 686 in the account and that they did not get their money.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-1000 · SkrillFiled 2026-10-04

Amount held: $86 (the "Loss" field says $86)
Held since: 13 April 2022: the review of 14 April 2022 says they tried to log in "last night"
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 14 April 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #3484640 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they found the message "Your account was closed upon your request" although they never asked for that, and that there was money in the account.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0999 · SkrillFiled 2026-10-04

Amount held: $200 (stated as "$200"; the "Loss" field says $200)
Held since: About June 2022: the review is dated 20 June 2022
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 20 June 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #3689267 on the PissedConsumer page for Skrill.
Account as given: The reviewer says their account was blocked with $200 in it and asks for the money back.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0998 · SkrillFiled 2026-10-04

Amount held: $151 (the "Loss" field says $151)
Held since: About early February 2022: the review of 22 March 2022 says six weeks
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 22 March 2022. No later update from the reviewer.
Merchant: Account holder of over a year who redeemed online casino winnings, Country not stated. Reported by: A Skrill user, review #3424914 on the PissedConsumer page for Skrill.
Account as given: The reviewer says Skrill froze their account minutes after casino winnings arrived, that they submitted their information 18 times and Skrill kept rejecting it, and that their money has been sitting there for six weeks.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0997 · SkrillFiled 2026-10-04

Amount held: $30 (stated as "30$ usd"; the "Loss" field says $30)
Held since: About late July 2022: the review is dated 29 July 2022
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 29 July 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #3804836 on the PissedConsumer page for Skrill.
Account as given: The reviewer says that while uploading an ID for verification they found the account permanently closed, with $30 in it.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0996 · SkrillFiled 2026-10-04

Amount held: Not stated (the text says "more than 4k"; the "Loss" field says $2100. We do not choose between them)
Held since: About November 2022: the review is dated 22 November 2022
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 22 November 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #4162371 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they emailed the required documents, that their money is stuck, and asks Skrill to approve a withdrawal through their bank.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0995 · SkrillFiled 2026-10-04

Amount held: $206 (the "Loss" field says $206)
Held since: About late December 2022: the review is dated 31 December 2022
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 31 December 2022. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #4260092 on the PissedConsumer page for Skrill.
Account as given: The reviewer says Skrill restricted their account and rejects the documents they upload, and asks for a withdrawal of their money so they can close the account.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0994 · SkrillFiled 2026-10-04

Amount held: $124 (the "Loss" field says $124)
Held since: About May 2023: the review is dated 15 May 2023
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 15 May 2023. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #4593475 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they cannot speak to a person, that a complaint they filed got no answer, that the support number hangs up on them, and that they want the $124 that is in the account.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0993 · SkrillFiled 2026-10-04

Amount held: $60 (the "Loss" field says $60)
Held since: About early April 2024: the review is dated 3 April 2024
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 3 April 2024. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #5760025 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they submitted documents to verify the account several times, that it was permanently closed, and asks how to get their money.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0992 · SkrillFiled 2026-10-04

Amount held: $129 (the "Loss" field says $129)
Held since: About early July 2024: the review is dated 3 July 2024
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 3 July 2024. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #5962133 on the PissedConsumer page for Skrill.
Account as given: The reviewer says their account was restricted, that they were asked to withdraw their money, and that while trying to do so the account was permanently blocked.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0991 · SkrillFiled 2026-10-04

Amount held: Not stated (stated as "£7.39"; not converted to dollars)
Held since: About early December 2024: the review is dated 9 December 2024
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 9 December 2024. No later update from the reviewer.
Merchant: Holder of a new account opened because they could not recall an older one, Country not stated. Reported by: A Skrill user, review #6297126 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they funded a new account with £7.39, that it was blocked without reason, and that they can neither withdraw to their debit card nor move the money to their Neteller account.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0990 · SkrillFiled 2026-10-04

Amount held: $50 (the "Loss" field says $50)
Held since: About 10 June 2024: the review of 17 June 2024 says a week
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 17 June 2024. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #5927812 on the PissedConsumer page for Skrill.
Account as given: The reviewer says their account has been restricted for a week, that they cannot get to their money, and that they cannot reach customer support.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0989 · SkrillFiled 2026-10-04

Amount held: $95 (the "Loss" field says $95)
Held since: About early April 2024: the review is dated 3 April 2024
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 3 April 2024. No later update from the reviewer.
Merchant: Account holder without address verification, Country not stated. Reported by: A Skrill user, review #5760413 on the PissedConsumer page for Skrill.
Account as given: The reviewer says they cannot transfer their money because the account is restricted and they have no address verification, and asks Skrill to move it to another account.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0988 · SkrillFiled 2026-10-04

Amount held: Not stated (stated as "almost 500 dollars"; no exact figure given)
Held since: About late October 2024: the review is dated 31 October 2024
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 31 October 2024. No later update from the reviewer.
Merchant: New wallet account holder, Country not stated. Reported by: A Skrill user, review #6210179 on the PissedConsumer page for Skrill.
Account as given: The reviewer says that after their wallet account was verified by Skrill’s automated system and they put in almost 500 dollars it was restricted, and that their money is stuck.
Verification: Taken from a source published by the person it happened to — source · archived copy

HF-2026-0987 · SkrillFiled 2026-10-04

Amount held: Not stated (stated as "100 Euros"; not converted to dollars. The "Loss" field says $100)
Held since: About late June 2024: the review of 30 July 2024 says almost a month
Hold period stated by the processor: None stated
Current status: HELD — Not returned as of the review of 30 July 2024. No later update from the reviewer.
Merchant: Account holder, Country not stated. Reported by: A Skrill user, review #6018751 on the PissedConsumer page for Skrill.
Account as given: The reviewer says the money on their account is frozen for no reason after they transferred 100 euros, that they cannot reach customer service, and that they have been waiting almost a month.
Verification: Taken from a source published by the person it happened to — source · archived copy

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