The incident record, page 4 of 10

Entries HF-2026-1386 to HF-2026-1187, newest first, out of 1986 cases of a payment account being closed with funds still inside it. The criteria for inclusion are set out on the first page.

HF-2026-1386 · StripeFiled 2026-10-11

Amount held: $386.23 (stated as "$386.23")
Held since: November 2024: a payout due on 15 November was pushed back four times
Hold period stated by the processor: Payout on 15 November, then 21, 25 and 29 November, then 2 December 2024
Current status: HELD — Held as of the complaint of 29 November 2024. No later update on the page.
Merchant: Personal training business, as they state, Not stated. Reported by: A business owner, complaint #22617349 on the Better Business Bureau page for Stripe, Inc., filed 29 November 2024.
Account as given: The trainer says "I was supposed to get a payout on november 15" and the date has been moved again and again with "no legit reasoning".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 117 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1385 · StripeFiled 2026-10-11

Amount held: $3,000 (stated as "approximately $3,000")
Held since: 26 November, shortly before the complaint of 2 December 2024: "On 26 nov, Stripe flagged my account"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 10 December 2024. No later update on the page.
Merchant: E-commerce LLC, as they state, Not stated. Reported by: A business owner, complaint #22621230 on the Better Business Bureau page for Stripe, Inc., filed 2 December 2024.
Account as given: The owner says the closure seems linked to one person who "tried to purchase an item multiple times using different cards", none of which were approved.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 117 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1384 · StripeFiled 2026-10-11

Amount held: $9,989.41 (stated as "$9989.41")
Held since: Not dated; the account was locked after three disputes, "a few months" before the complaint of 10 December 2024
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 10 December 2024. No later update on the page.
Merchant: Family-owned appliance sales and service store, as they state, Not stated. Reported by: A business owner, complaint #22668931 on the Better Business Bureau page for Stripe, Inc., filed 10 December 2024.
Account as given: The store says it won the disputes yet "Stripe has been holding off on releasing funds for a few months now."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 115 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1383 · StripeFiled 2026-10-11

Amount held: $7,000 (stated as "about $7,000")
Held since: Not dated; the account was marked high risk before the complaint of 13 December 2024
Hold period stated by the processor: None; Stripe refused to release the funds
Current status: HELD — Held as of the complainant’s reply of 16 December 2024. No later update on the page.
Merchant: Online services company on Stripe for years, as they state, Not stated. Reported by: A business owner, complaint #22682345 on the Better Business Bureau page for Stripe, Inc., filed 13 December 2024.
Account as given: The operations manager says Stripe "would refuse to release the funds in our account which our customers had already consensually paid to us".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 115 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1382 · StripeFiled 2026-10-11

Amount held: $38,918.70 (stated as "$38,918.70")
Held since: About September 2024: a 90-day hold ended around 6 December 2024
Hold period stated by the processor: 90 days; release promised shortly after 6 December, then 16 December 2024
Current status: HELD — Held as of the complaint of 17 December 2024. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22701741 on the Better Business Bureau page for Stripe, Inc., filed 17 December 2024.
Account as given: The complainant says they respected the 90-day hold, release dates came and went, and "Ive sent over 100 emails without resolution."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 114 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1381 · StripeFiled 2026-10-11

Amount held: $2,500 (stated as "$2500.00")
Held since: 1 September 2024: "Payments from my customers have been withheld since 9/1/2024"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 2 January 2025; Stripe said it could not find an account registered to the complainant. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22759163 on the Better Business Bureau page for Stripe, Inc., filed 2 January 2025.
Account as given: The complainant says the hold left the business unable "to make payroll over the holiday season."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 113 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1380 · StripeFiled 2026-10-11

Amount held: $6,386 (stated as "$6,386", a dispute the complainant won; Stripe also took $312.88 from the owner’s bank on 16 September)
Held since: 24 December, shortly before the complaint of 4 January 2025: the dispute "was resolved on 12/24" and Stripe kept the funds
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 7 January 2025. No later update on the page.
Merchant: RV rental, as they state, Not stated. Reported by: A business owner, complaint #22767325 on the Better Business Bureau page for Stripe, Inc., filed 4 January 2025.
Account as given: The complainant says they "won a dispute of $6,386" and Stripe "has been holding the funds".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 113 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1379 · StripeFiled 2026-10-11

Amount held: $2,000 (stated as "$2,000", one card payment)
Held since: August 2024: the first card payment was processed then
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 7 January 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22777443 on the Better Business Bureau page for Stripe, Inc., filed 7 January 2025.
Account as given: The complainant says "it's been 140 days or so and still nothing" and Stripe will not approve the account or pay the money out.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 113 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1378 · StripeFiled 2026-10-11

Amount held: Not stated (stated as "£1,777.35"; recorded without a USD figure because the amount is in pounds sterling)
Held since: 21 December 2021: held "since 2021-12-21"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 8 January 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Finland, per Stripe’s reply. Reported by: A business owner, complaint #22783833 on the Better Business Bureau page for Stripe, Inc., filed 8 January 2025.
Account as given: The complainant says the account "has been banned since2021" and Stripe has given no indication "of when my funds will be released."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 112 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1377 · StripeFiled 2026-10-11

Amount held: $388.10 (stated as "$388.10", a $400 payment less fees)
Held since: June 2024: the payout was due "on Jun 25, 2024" and never came
Hold period stated by the processor: Payout on 25 June 2024
Current status: HELD — Held as of the complainant’s reply of 13 January 2025. No later update on the page.
Merchant: Home repair business, as they state, Not stated. Reported by: A business owner, complaint #22784218 on the Better Business Bureau page for Stripe, Inc., filed 8 January 2025.
Account as given: The complainant says they asked Stripe for "the release of the funds to me or a refund back to my client" and neither happened.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 112 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1376 · StripeFiled 2026-10-11

Amount held: $1,678.46 (stated as "$1,678.46", one reservation payment)
Held since: 14 November 2024: the payment was held "since November 14"
Hold period stated by the processor: Until 28 November 2024, per Stripe’s own dashboard note
Current status: HELD — Held as of the complaint of 21 January 2025. No later update on the page.
Merchant: Business taking reservation payments, as they state, Not stated. Reported by: A business owner, complaint #22841712 on the Better Business Bureau page for Stripe, Inc., filed 21 January 2025.
Account as given: The complainant quotes the dashboard note "Delaying availability of REMOVEDto 2024-11-28 due to high likelihood of fraudulent dispute", two months before the complaint.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 111 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1375 · StripeFiled 2026-10-11

Amount held: $15,000 (stated as "$15,000.00", the one payment of four Stripe did not refund)
Held since: January 2025: the customer paid on 6 January 2025 and the closure notice came two days later
Hold period stated by the processor: None; refunds were to begin on 13 January 2025
Current status: HELD — Held as of the complainant’s reply of 28 January 2025. No later update on the page.
Merchant: Wholesale business six months old, as they state, Not stated. Reported by: A business owner, complaint #22851522 on the Better Business Bureau page for Stripe, Inc., filed 24 January 2025.
Account as given: The complainant says Stripe refunded three of four identical $15,000 payments from one customer and "refunded only 3 transactions without 1 transaction with $15,000.00."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 111 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1374 · StripeFiled 2026-10-11

Amount held: $12,905.14 (stated as "total $12905.14", including one client payment of $12500)
Held since: 9 January 2025: the account went under review after payments that day
Hold period stated by the processor: None; held until more documents were provided
Current status: HELD — Held as of the complaint of 24 January 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22855384 on the Better Business Bureau page for Stripe, Inc., filed 24 January 2025.
Account as given: The complainant says Stripe let them accept payments from 15 December 2024 with no review, then "froze my funds, total $12905.14".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 111 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1373 · StripeFiled 2026-10-11

Amount held: $11,522.14 (stated as "$11,522.14", from two payments of $10,000 and $2,000)
Held since: 8 August 2024: withheld "since August 8, 2024"
Hold period stated by the processor: None; Stripe said it may refund the cardholders
Current status: HELD — Held as of the complaint of 31 January 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22883519 on the Better Business Bureau page for Stripe, Inc., filed 31 January 2025.
Account as given: The complainant says Stripe "Blocked all payout access" and "stated that they may issue refunds to cardholders without my consent".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 110 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1372 · StripeFiled 2026-10-11

Amount held: $432.16 (stated as "$432.16")
Held since: About October 2024: the account was closed "Four months ago" at the complaint of 3 February 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 3 February 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22892474 on the Better Business Bureau page for Stripe, Inc., filed 3 February 2025.
Account as given: The complainant says support cases are "automatically closed by them without any reply" and the money has been held "for more than 120 days".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 109 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1371 · StripeFiled 2026-10-11

Amount held: $80 (stated as "prolly $80")
Held since: Not dated; the account was closed before the complaint of 7 February 2025
Hold period stated by the processor: None; any balance left after refunds would not be paid
Current status: HELD — Held as of the complaint of 7 February 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22911155 on the Better Business Bureau page for Stripe, Inc., filed 7 February 2025.
Account as given: The complainant says the account was closed hours after they complained about Radar blocking payments, and that Stripe will not pay out what is left.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 109 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1370 · StripeFiled 2026-10-11

Amount held: $154 (stated as "$154 in credit card payments")
Held since: October 2024: withheld "since October"
Hold period stated by the processor: None; "under review" for months
Current status: HELD — Held as of the complaint of 13 February 2025. No later update on the page.
Merchant: Very small tutoring business, as they state, Not stated. Reported by: A business owner, complaint #22939049 on the Better Business Bureau page for Stripe, Inc., filed 13 February 2025.
Account as given: The tutor says Stripe insists a legitimate business "MUST have a website" and has kept the case "under review," for months.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 108 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1369 · StripeFiled 2026-10-11

Amount held: $25,664.72 (stated as "$25,664.72")
Held since: February 2024: "The last payout I received was back in February 8, 2024"
Hold period stated by the processor: None; no timeline
Current status: HELD — Held as of the complainant’s reply of 18 June 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22944584 on the Better Business Bureau page for Stripe, Inc., filed 14 February 2025.
Account as given: The complainant says Stripe "has held over $25,000 of my business funds for more than 1.5 years without any chargebacks, disputes, or refund requests".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 108 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1368 · StripeFiled 2026-10-11

Amount held: $1,000 (stated as "a little over $1k, from 23 sales")
Held since: Not dated; the account was closed two days before the first payout, before the complaint of 14 February 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 26 February 2025. No later update on the page.
Merchant: Coaching service selling through a platform that uses Stripe, as they state, Not stated. Reported by: A business owner, complaint #22944664 on the Better Business Bureau page for Stripe, Inc., filed 14 February 2025.
Account as given: The complainant reports "zero refunds, zero disputes, zero complaints" and says Stripe "shut off our payments 1 day before payout."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 108 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1367 · StripeFiled 2026-10-11

Amount held: Not stated (stated as "€65,000 reserve"; recorded without a USD figure because the amount is in euros)
Held since: Not dated; the account was closed about 90 days before the complaint of 18 February 2025
Hold period stated by the processor: 90 days, then "another 90 days"
Current status: HELD — Held as of the complaint of 18 February 2025. No later update on the page.
Merchant: Online sneaker seller, as they state, Not stated. Reported by: A business owner, complaint #22954884 on the Better Business Bureau page for Stripe, Inc., filed 18 February 2025.
Account as given: The company accepts the closure but says Stripe, after 90 days, told it "they intend to hold the funds for another 90 days" although most disputes went its way.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 107 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1366 · StripeFiled 2026-10-11

Amount held: $3,000 (stated as "over $3,000")
Held since: About early February 2025: Stripe raised the website issue "20 days ago" at the complaint of 25 February 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 25 February 2025; a follow-up the next day gave no update.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22987067 on the Better Business Bureau page for Stripe, Inc., filed 25 February 2025.
Account as given: The complainant says Stripe cited an inadequate website and is "still taking my payments and are withholding over $3,000".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 107 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1365 · StripeFiled 2026-10-11

Amount held: $700 (stated as "$700")
Held since: Not dated; the complaint was filed on 25 February 2025
Hold period stated by the processor: None; support said ownership cannot be transferred on a rejected account
Current status: HELD — Held as of the complainant’s reply of 14 March 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #22989491 on the Better Business Bureau page for Stripe, Inc., filed 25 February 2025.
Account as given: The complainant lost access to the email on the account and was told "this account is currently in a rejected status, and we are unable to perform a transfer of ownership".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 106 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1364 · StripeFiled 2026-10-11

Amount held: $5,646.49 (stated as "$5,646.49"; Stripe had already refunded five other payments)
Held since: February 2025: the deactivation email followed a final payment of 13 February 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 11 March 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23001670 on the Better Business Bureau page for Stripe, Inc., filed 28 February 2025.
Account as given: The complainant says Stripe "cancelled 1 payout and refunded 5 payments" and has not answered five emails about the remaining balance.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 106 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1363 · StripeFiled 2026-10-11

Amount held: $3,780.53 (stated as "$3780.53")
Held since: 17 February 2025: "February 17 was the closure of the account"
Hold period stated by the processor: None; Stripe’s policy was to refund the customers
Current status: HELD — Held as of the complaint of 28 February 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23003781 on the Better Business Bureau page for Stripe, Inc., filed 28 February 2025.
Account as given: The complainant says "the customers have not received their refunds" and no services were delivered because the payments did not go through properly.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 106 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1362 · StripeFiled 2026-10-11

Amount held: $6,500 (stated as "a payment of $6,500")
Held since: 12 April 2024: the payment was made "on April 12, 2024" and held from that day
Hold period stated by the processor: None; "no clear timeline"
Current status: HELD — Held as of the complainant’s reply of 18 March 2025: "My funds are still being held". No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23015732 on the Better Business Bureau page for Stripe, Inc., filed 3 March 2025.
Account as given: The company says it delivered the services and the customer is satisfied, but the money has been on hold since the payment date.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 106 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1361 · StripeFiled 2026-10-11

Amount held: $3,857.05 (stated as "Amount: $3,857.05"; Stripe later said $3,711.43 would be returned)
Held since: February 2025: the client disputed the payment, then withdrew the chargeback
Hold period stated by the processor: Refund to the client within 5 days, Stripe said on 10 March 2025
Current status: HELD — Neither refunded nor paid out as of the complainant’s reply of 19 March 2025. No later update on the page.
Merchant: Short-term rental interior design business, as they state, Not stated. Reported by: A business owner, complaint #23026956 on the Better Business Bureau page for Stripe, Inc., filed 6 March 2025.
Account as given: The complainant says the client "removed the chargeback", yet Stripe "has neither refunded my client nor deposited the money into my account."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 105 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1360 · StripeFiled 2026-10-11

Amount held: $548.25 (stated as "a payout of $548.25")
Held since: 2024: held "since last year" at the complaint of 11 March 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 11 March 2025. No later update on the page.
Merchant: Computer repair and IT services business, as they state, Not stated. Reported by: A business owner, complaint #23048358 on the Better Business Bureau page for Stripe, Inc., filed 11 March 2025.
Account as given: The complainant says Stripe "recently informed me that my business is not supported" and closes support tickets "without any response".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 104 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1359 · StripeFiled 2026-10-11

Amount held: Not stated (stated as "€2,800"; recorded without a USD figure because the amount is in euros)
Held since: 11 March 2024: the payment was received "On March 11, 2024"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 13 March 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23060020 on the Better Business Bureau page for Stripe, Inc., filed 13 March 2025.
Account as given: The company says it delivered the services and "our customer has no disputes regarding the payment", yet the funds have been on hold since that day.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 104 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1358 · StripeFiled 2026-10-11

Amount held: $223.95 (stated as "$223.95", an old balance Stripe’s unclaimed-property team offered to pay out)
Held since: Not dated; the balance sat on an old account until a letter of 7 February 2025
Hold period stated by the processor: Payout "about 5-7 business days" after 27 February 2025
Current status: UNKNOWN — Not received as of the complainant’s reply of 17 March 2025, after Stripe said it had "successfully initiated a payout". No later update on the page.
Merchant: Business whose Stripe account was set up through Postmates, as they state, Not stated. Reported by: A business owner, complaint #23060441 on the Better Business Bureau page for Stripe, Inc., filed 13 March 2025.
Account as given: The complainant says Stripe’s team wrote it had "successfully initiated a payout of $223.95 USD to your bank account", but the money did not arrive.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 103 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1357 · StripeFiled 2026-10-11

Amount held: $118,000 (stated as "over $118,000 in payouts"; separately "over $30,000" was withdrawn from the business bank account by a fraudster)
Held since: About 30 January 2025: "The issue began around January 30, 2025"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 13 March 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23061988 on the Better Business Bureau page for Stripe, Inc., filed 13 March 2025.
Account as given: The company says Stripe acknowledged the fraud on its account and "initially agreeing to cover the losses", yet "has continued to withhold over $118,000 in payouts".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 103 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1356 · StripeFiled 2026-10-11

Amount held: $25,277.78 (stated as "$25,277.78")
Held since: 17 July 2023: "On July 17, 2023, I processed a total of $25,277.78"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 24 March 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23066768 on the Better Business Bureau page for Stripe, Inc., filed 14 March 2025.
Account as given: The complainant says they first asked Stripe on 11 October 2023 and "my funds remain withheld without a clear and justified reason."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 103 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1355 · StripeFiled 2026-10-11

Amount held: $12,498.49 (stated as "$12,498.49")
Held since: 2 January 2025: the closure email came "On 1/2/25"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 19 March 2025. No later update on the page.
Merchant: Boat tour ticket seller that opened for the 2024 Christmas season, as they state, Not stated. Reported by: A business owner, complaint #23070444 on the Better Business Bureau page for Stripe, Inc., filed 15 March 2025.
Account as given: The complainant says the charges were made under a signed contract with a ticket reseller that "approved these charges".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 103 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1354 · StripeFiled 2026-10-11

Amount held: $2,682.09 (stated as "$2,682.09", one job replacing tires for five stores)
Held since: September 2024: "the closure of my Stripe account in September 2024"
Hold period stated by the processor: None; Stripe cited Section 5.6
Current status: HELD — Held as of the complaint of 19 March 2025. No later update on the page.
Merchant: Tire installation business, as they state, Not stated. Reported by: A business owner, complaint #23086449 on the Better Business Bureau page for Stripe, Inc., filed 19 March 2025.
Account as given: The complainant says the client "has confirmed their satisfaction" and that they had paid for the tires themselves.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 103 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1353 · StripeFiled 2026-10-11

Amount held: $1,155.06 (stated as "about $1,155.06" left after Stripe refunded the other ticket sales)
Held since: August 2024: the payment was for a concert "back in August of 2024"
Hold period stated by the processor: None stated
Current status: UNKNOWN — On 25 March 2025 the complainant wrote that Stripe’s response was "satisfactory"; they did not say whether the money was paid.
Merchant: Concert tour ticket seller, as they state, Not stated. Reported by: A business owner, complaint #23089235 on the Better Business Bureau page for Stripe, Inc., filed 19 March 2025.
Account as given: The complainant says the concert was seven months earlier, so no buyer would still dispute a charge, and that Stripe "is not letting us release the funds to our banks."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 103 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1352 · StripeFiled 2026-10-11

Amount held: $3,347.14 (stated as "$3,347.14" held for 211 days; the complaint also gives "$3,470.32" as the amount made inaccessible)
Held since: 22 August 2024: Stripe blocked the account "On August 22, 2024"
Hold period stated by the processor: None; the complainant cites a 180-day maximum
Current status: HELD — Held as of the complaint of 21 March 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23097304 on the Better Business Bureau page for Stripe, Inc., filed 21 March 2025.
Account as given: The company says the account had "only one transaction" and two formal letters, of 8 September 2024 and 28 February 2025, got no reply.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 103 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1351 · StripeFiled 2026-10-11

Amount held: $81.01 (stated as "a balance of $81.01", from one $85.00 invoice)
Held since: 13 March 2025: Stripe emailed that payouts were paused
Hold period stated by the processor: Refund to the client within five days, Stripe said
Current status: HELD — Neither refunded nor released as of the complainant’s reply of 8 April 2025. No later update on the page.
Merchant: Freelance digital illustrator since 2019, as they state, Not stated. Reported by: A business owner, complaint #23121679 on the Better Business Bureau page for Stripe, Inc., filed 26 March 2025.
Account as given: The illustrator does not want the payout, only the client refunded, and says "My client has not received a refund, nor has the balance zeroed out."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 102 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1350 · StripeFiled 2026-10-11

Amount held: $182 (stated as "TOTAL HOLDING. 182USD", left after "2800 WORTH REFUNDED" of about "3K USD")
Held since: 2024: the account was created "back in 2024" and the release-day funds were held months later
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 1 April 2025. No later update on the page.
Merchant: Small clothing brand, as they state, Not stated. Reported by: A business owner, complaint #23125646 on the Better Business Bureau page for Stripe, Inc., filed 27 March 2025.
Account as given: The complainant says Stripe refunded most orders but left "3 of them not refunded when the balance in the account covers it", and will not pay out the rest.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 102 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1349 · StripeFiled 2026-10-11

Amount held: $12,000 (stated as "over $12 thousand")
Held since: Not dated; the account was closed before the complaint of 29 March 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 29 March 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23132969 on the Better Business Bureau page for Stripe, Inc., filed 29 March 2025.
Account as given: The company says it wants to refund its client, but after Stripe’s fees the balance is short and Stripe "will not allow us to add funds into the account".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 102 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1348 · StripeFiled 2026-10-11

Amount held: $950 (stated as "the successful $950 payment")
Held since: Not dated; charges and payouts were paused after repeated invoice attempts, before the complaint of 31 March 2025
Hold period stated by the processor: Refund to the customer within 5 days, Stripe said
Current status: HELD — Neither paid out nor refunded as of the complainant’s message of 17 April 2025. No later update on the page.
Merchant: Consulting services, as they state, Not stated. Reported by: A business owner, complaint #23138872 on the Better Business Bureau page for Stripe, Inc., filed 31 March 2025.
Account as given: The complainant says Stripe "blocked a refund to the customer for the successful $950 payment" and, after promising a refund in 5 days, had "still not refunded the money".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 102 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1347 · StripeFiled 2026-10-11

Amount held: $2,186.60 (stated as "$2,186.60")
Held since: April 2024: "locked in my Stripe account since April 2024"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 31 March 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23139369 on the Better Business Bureau page for Stripe, Inc., filed 31 March 2025.
Account as given: The complainant says "Stripe closed my account without explanation and has since ignored my repeated attempts to resolve the issue."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 102 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1346 · StripeFiled 2026-10-11

Amount held: $2,000 (stated as "$2,000", a donation received through Stripe on 20 December 2023)
Held since: December 2023: the payout due on "22 December 2023" never arrived
Hold period stated by the processor: None; on 14 March 2025 Stripe emailed that payouts were reactivated
Current status: HELD — Not received as of the complainant’s message of 7 April 2025. No later update on the page.
Merchant: Individual paid a donation from a church through Stripe, as they state, Not stated. Reported by: A business owner, complaint #23148175 on the Better Business Bureau page for Stripe, Inc., filed 1 April 2025.
Account as given: The complainant says Stripe wrote on 14 March 2025 that "the payouts were reactivated", but the money did not arrive.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 101 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1345 · StripeFiled 2026-10-11

Amount held: $5,300 (stated as "$5300")
Held since: Not dated; the account was suspended after six payments, before the complaint of 4 April 2025
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complainant’s reply of 9 April 2025. No later update on the page.
Merchant: Business taking card payments by phone, in business over 18 years, as they state, Not stated. Reported by: A business owner, complaint #23160508 on the Better Business Bureau page for Stripe, Inc., filed 4 April 2025.
Account as given: The owner says Stripe "will NOT allow me to refund the customer" who cancelled, after holding the funds "for 120days".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 101 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1344 · StripeFiled 2026-10-11

Amount held: $2,287.84 (stated as "my funds of $2,287.84")
Held since: 1 April 2025: Stripe emailed "On April 1st" that payments looked unauthorized
Hold period stated by the processor: None; Stripe wrote "Any outstanding funds will not be available to you"
Current status: HELD — Held as of the complaint of 10 April 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23185767 on the Better Business Bureau page for Stripe, Inc., filed 10 April 2025.
Account as given: The complainant says one customer "caused 5 different fraudulent disputes" and Stripe is "reversing every single payment" and holding the rest.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 100 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1343 · StripeFiled 2026-10-11

Amount held: $1,004.93 (stated as two payments of "$502.46" and "$502.47"; the total is our arithmetic)
Held since: March 2025: the payments were made on 27 and 28 March 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 24 April 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23199713 on the Better Business Bureau page for Stripe, Inc., filed 13 April 2025.
Account as given: The complainant says the customer asked for refunds and "Stripe has neither refunded the money to the customer nor released the funds to me".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 100 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1342 · StripeFiled 2026-10-11

Amount held: $3,900 (stated as "2 payments" on 8 April "Totaling $3900")
Held since: 9 April 2025: "04/09/25-Stripe closes my account"
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complainant’s reply of 17 April 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23205913 on the Better Business Bureau page for Stripe, Inc., filed 15 April 2025.
Account as given: The complainant says Stripe first said "the funds will be transferred in a week", then closed the account and set a 120-day hold; the customer planned a chargeback to recover the money.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 99 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1341 · StripeFiled 2026-10-11

Amount held: $6,000 (stated as "$6k")
Held since: February 2025: "back in Feb is when they started holding our reserve"
Hold period stated by the processor: Release on 14 April 2025, then moved the day before to July
Current status: HELD — Held as of the complainant’s reply of 24 April 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23216261 on the Better Business Bureau page for Stripe, Inc., filed 17 April 2025.
Account as given: The complainant says the release was due "on April 14th" and "on April 13th they claimed they will hold it till July".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 99 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1340 · StripeFiled 2026-10-11

Amount held: $2,545 (stated as "the $2,545")
Held since: Not dated; the account was closed before the complaint of 17 April 2025
Hold period stated by the processor: None; held "indefinitely", the complainant says
Current status: HELD — Held as of the complainant’s reply of 23 April 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23216593 on the Better Business Bureau page for Stripe, Inc., filed 17 April 2025.
Account as given: The complainant says the related disputes "were investigated and resolved" in their favour and they accept the closure, but not the hold.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 99 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1339 · StripeFiled 2026-10-11

Amount held: $2,954.29 (stated as "$2,954.29", one payment)
Held since: March 2025: the payment was made "On Wednesday, March 19" and the account was blocked "within 24 hours"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 25 April 2025. No later update on the page.
Merchant: Seller paid the proceeds of an auction held on their behalf, as they state, Not stated. Reported by: A business owner, complaint #23248879 on the Better Business Bureau page for Stripe, Inc., filed 25 April 2025.
Account as given: The complainant says Stripe will neither "release the funds to me or refund them to the original sender, leaving both parties in limbo."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 98 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1338 · StripeFiled 2026-10-11

Amount held: $4,820.74 (stated as "$4,820.74")
Held since: Not dated; the reserve was placed before the complaint of 30 April 2025
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complainant’s reply of 6 May 2025. No later update on the page.
Merchant: Business on Stripe since 2021 with over 347 transactions, as they state, Not stated. Reported by: A business owner, complaint #23269750 on the Better Business Bureau page for Stripe, Inc., filed 30 April 2025.
Account as given: The complainant reports "only 1 chargeback in 2025 and 2 in 2023" and calls the 120-day hold "punitive".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 97 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1337 · StripeFiled 2026-10-11

Amount held: $32,823.35 (stated as "Amount Withheld: $32,823.35")
Held since: February 2024 or 2023: the form gives "Date of Account Closure: February 2024" and the text says "February 2023"
Hold period stated by the processor: None; Stripe cited Sections 5 and 6 of its terms
Current status: HELD — Held as of the complaint of 2 May 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23279015 on the Better Business Bureau page for Stripe, Inc., filed 2 May 2025.
Account as given: The complainant says they "resolved all disputes in my favor prior to the account closure" and there have been no issues "for 14 months."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 97 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1336 · StripeFiled 2026-10-11

Amount held: $700 (stated as "over $700 held in reserve", a 25% reserve)
Held since: Not dated; the reserve followed "3 disputes out of 191" payments, before the complaint of 7 May 2025
Hold period stated by the processor: A 25% reserve; length not stated
Current status: HELD — Held as of the complainant’s reply of 9 May 2025. No later update on the page.
Merchant: Farmers market organiser collecting vendor fees, as they state, Not stated. Reported by: A business owner, complaint #23298447 on the Better Business Bureau page for Stripe, Inc., filed 7 May 2025.
Account as given: The organiser says that after refunding a duplicate charge the account was marked negative, although "I currently have over $700 held in reserve."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 96 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1335 · StripeFiled 2026-10-11

Amount held: $9,135.80 (stated as "$9,135.80 USD remains frozen", of "$10,835.45 USD" first withheld)
Held since: 10 October 2024: "Since October 10, 2024, Stripe has withheld $10,835.45 USD"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 7 May 2025. No later update on the page.
Merchant: Small business, as they state, Not stated. Reported by: A business owner, complaint #23299658 on the Better Business Bureau page for Stripe, Inc., filed 7 May 2025.
Account as given: The company says Stripe "returned part of the funds" and then stopped answering, "even after receiving a legal notice with a 5-day deadline."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 96 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1334 · StripeFiled 2026-10-11

Amount held: $5,302.48 (stated as "my $5,302.48 USD balance")
Held since: About May 2024: frozen "for over one year" at the complaint of 9 May 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 16 May 2025. No later update on the page.
Merchant: LLC exporting Argentine products, as they state, Not stated. Reported by: A business owner, complaint #23309415 on the Better Business Bureau page for Stripe, Inc., filed 9 May 2025.
Account as given: The complainant says they sent "over 50 emails to Stripe Support over the past year" with no clear explanation.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 96 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1333 · StripeFiled 2026-10-11

Amount held: $9,254.61 (stated as "$9,254.61 in reserve")
Held since: About January 2025: held "for 130+ days" at the complaint of 11 May 2025
Hold period stated by the processor: 120 days, per Section 5.6 of the Services Agreement as the complainant reads it
Current status: HELD — Held as of the complaint of 11 May 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23316083 on the Better Business Bureau page for Stripe, Inc., filed 11 May 2025.
Account as given: The complainant says "All compliance tasks are complete" and that "support tickets are auto-closed without review."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 96 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1332 · StripeFiled 2026-10-11

Amount held: $56,000 (stated as "$56,000"; the complainant says Stripe held "over $600,000" of theirs once before, in 2022)
Held since: Not dated; the account was terminated before the complaint of 14 May 2025
Hold period stated by the processor: Release in May, then June, then July, then August 2025
Current status: HELD — Held as of the complaint of 14 May 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23328164 on the Better Business Bureau page for Stripe, Inc., filed 14 May 2025.
Account as given: The complainant, on Stripe "for over 5 years" with a dispute rate "under 0.50%", says "They initially said they'd release it in May, then June, then July, and now August."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 96 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1331 · StripeFiled 2026-10-11

Amount held: $700 (stated as "over $700")
Held since: 27 April 2025: "Stripe closed my account suddenly on April 27, 2025"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 25 May 2025. No later update on the page.
Merchant: Seller of digital products, as they state, Not stated. Reported by: A business owner, complaint #23355537 on the Better Business Bureau page for Stripe, Inc., filed 20 May 2025.
Account as given: The complainant says Stripe will neither release the money "nor refund them to the customers, who are waiting to repay me through another method."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 95 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1330 · StripeFiled 2026-10-11

Amount held: $290,000 (stated as "over $290,000" in earnings through Teachable, which runs on Stripe)
Held since: 30 January 2025: "Since January 30, 2025. over $290,000 of our companys earnings have been frozen"
Hold period stated by the processor: None stated
Current status: UNKNOWN — On 2 June 2025 the company wrote that Teachable had told it on 30 May that the account was closed and that students whose payouts had not been disbursed were refunded. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23363564 on the Better Business Bureau page for Stripe, Inc., filed 22 May 2025.
Account as given: The company says Teachable "explicitly attributed the delay to Stripe" and that its documents went unanswered for four months.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 94 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1329 · StripeFiled 2026-10-11

Amount held: $9,885 (stated as "$9,885 of rent money")
Held since: 6 February 2025: the complaint dates the hold from "February 6, 2025"
Hold period stated by the processor: 120 days, which the complainant says has passed
Current status: HELD — Held as of the complaint of 22 May 2025. No later update on the page.
Merchant: Landlord collecting rent through KeyCheck, a FurnishFinder partner, as they state, Not stated. Reported by: A business owner, complaint #23366125 on the Better Business Bureau page for Stripe, Inc., filed 22 May 2025.
Account as given: The landlord says tenants paid for furnished rentals "which I provided in full, with no legitimate disputes or chargebacks".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 94 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1328 · StripeFiled 2026-10-11

Amount held: $1,505.40 (stated as "Net amount: $1,505.40 USD", one client payment of $1,575.00)
Held since: April 2025: the account was closed "over 40 days ago" after a payment of 22 April 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 29 May 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23380876 on the Better Business Bureau page for Stripe, Inc., filed 27 May 2025.
Account as given: The complainant says Stripe "has blocked any withdrawals or refunds" although the dashboard shows the balance as available.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 94 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1327 · StripeFiled 2026-10-11

Amount held: $1,335 (stated as "$1,335", a charge the business says it put on the wrong customer’s card by mistake)
Held since: Not dated; the account was locked "over a month" before the complaint of 29 May 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 30 May 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23393402 on the Better Business Bureau page for Stripe, Inc., filed 29 May 2025.
Account as given: The owner says the charge was a mistake and "I've asked to just unlock my account and I will send the refund", but the money stays locked.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 93 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1326 · StripeFiled 2026-10-11

Amount held: $3,353 (stated as "over $3,353")
Held since: 22 May 2024: held "since May 22, 2024"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 2 June 2025. No later update on the page.
Merchant: Online pet food seller, as they state, Not stated. Reported by: A business owner, complaint #23397210 on the Better Business Bureau page for Stripe, Inc., filed 30 May 2025.
Account as given: The company says there have been "no chargebacks, no fraud claims" and the hold has left it "unable to replenish stock".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 93 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1325 · StripeFiled 2026-10-11

Amount held: $1,496.94 (stated as "$1,496.94"; part was released on re-enabling, with a 25% rolling reserve kept)
Held since: 30 May 2025: the account "was unexpectedly terminated on May 30, 2025"
Hold period stated by the processor: 90 days
Current status: PARTIAL — Partly released: on 2 June 2025 the complainant wrote that Stripe re-enabled the account and released "a portion of the withheld funds" but imposed "a 25% rolling reserve".
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23399948 on the Better Business Bureau page for Stripe, Inc., filed 30 May 2025.
Account as given: The company says the funds were "placed on reserve for 90 days without clear or adequate explanation", and after the complaint Stripe reopened the account with a rolling reserve.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 93 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1324 · StripeFiled 2026-10-11

Amount held: $34,953.65 (stated as "$34,953.65 USD")
Held since: 21 May 2025: frozen "since May 21, 2025"
Hold period stated by the processor: None; no timeline given
Current status: HELD — Held as of the complaint of 1 June 2025. No later update on the page.
Merchant: Delaware-registered U.S. business, as they state, Not stated. Reported by: A business owner, complaint #23403438 on the Better Business Bureau page for Stripe, Inc., filed 1 June 2025.
Account as given: The company says the only replies have been "generic automated replies referencing Stripe's internal review process."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 92 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1323 · StripeFiled 2026-10-11

Amount held: $27,662.50 (stated as "$27,662.50"; Stripe separately said it would cover $20,000 of fraudulent charges)
Held since: Not dated; the funds were frozen after a fraud attack on the account, before the complaint of 4 June 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 4 June 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23426690 on the Better Business Bureau page for Stripe, Inc., filed 4 June 2025.
Account as given: The complainant says Stripe froze the funds, it said, to "protect me from additional fraud" after someone else got into the account, and has not released them.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 92 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1322 · StripeFiled 2026-10-11

Amount held: $66,000 (stated as "$66,000 of our company’s revenue")
Held since: Not dated; the complaint was filed on 6 June 2025
Hold period stated by the processor: "a hold until July"
Current status: HELD — Held as of the complaint of 6 June 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23432770 on the Better Business Bureau page for Stripe, Inc., filed 6 June 2025.
Account as given: The company says it showed "more than enough cash reserves to cover any potential disputes" and still got no early release.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 92 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1321 · StripeFiled 2026-10-11

Amount held: $7,000 (stated as "over $7,000 dollars")
Held since: Not dated; Stripe’s email came shortly before the complaint of 9 June 2025
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complainant’s reply of 10 June 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23442573 on the Better Business Bureau page for Stripe, Inc., filed 9 June 2025.
Account as given: The complainant says Stripe is "holding my payouts for 120 days" citing dispute risk, and that the account has "ZERO chargebacks, ZERO disputes".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 92 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1320 · StripeFiled 2026-10-11

Amount held: $154,954.81 (stated as "more than $154,954.81")
Held since: May 2023: withheld "since May 2023"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 9 June 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23445928 on the Better Business Bureau page for Stripe, Inc., filed 9 June 2025.
Account as given: The complainant says "No evidence of fraud, dispute, or policy violation has been presented" and Stripe’s replies are "unresponsive or automated."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 92 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1319 · StripeFiled 2026-10-11

Amount held: $600 (stated as "$600+")
Held since: 2 June 2024: Stripe emailed that payments were flagged as unauthorized
Hold period stated by the processor: None; Stripe wrote that "any outstanding funds will not be available to you"
Current status: HELD — Held as of the complainant’s reply of 13 June 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23446198 on the Better Business Bureau page for Stripe, Inc., filed 9 June 2025.
Account as given: The complainant says that a year on "No funds have been refunded to cardholders" and there were no chargebacks or disputes.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 91 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1318 · StripeFiled 2026-10-11

Amount held: $3,400.72 (stated as "$3,400.72")
Held since: Not dated; the complainant began using Stripe "On or around Jan 1 2024" and says "It has now been over a year"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 11 June 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23454939 on the Better Business Bureau page for Stripe, Inc., filed 11 June 2025.
Account as given: The complainant says the funds "have not been refunded to customers" and that support replies have been "vague and without resolution."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 91 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1317 · StripeFiled 2026-10-11

Amount held: $43,000 (stated as "over $43,000")
Held since: 12 May 2025: payouts paused "As of May 12th"
Hold period stated by the processor: 15 days for a review, Stripe said
Current status: RELEASED — Released: on 20 June 2025 the complainant wrote "They restored my payout and reinstated my account!"
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23476767 on the Better Business Bureau page for Stripe, Inc., filed 16 June 2025.
Account as given: The complainant says payouts stopped over payout account details that had been on file "for over 6 months", and were restored after the complaint.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 90 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1316 · StripeFiled 2026-10-11

Amount held: $17,660.74 (stated as "$17.660.74" across two accounts: "$5,582.11" and "$12,078.63")
Held since: July 2023: held "since July 2023"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 24 June 2025; they had marked the case resolved by mistake and corrected it the same day. No later update on the page.
Merchant: E-commerce business, since closed, as they state, Not stated. Reported by: A business owner, complaint #23493361 on the Better Business Bureau page for Stripe, Inc., filed 19 June 2025.
Account as given: The complainant says they fulfilled all orders and that the hold "forced me to shut down my business".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 89 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1315 · StripeFiled 2026-10-11

Amount held: $1,291.92 (stated as "$1291.92 USD")
Held since: 1 October 2024: "On October 1st, 2024, my Stripe account was suddenly closed"
Hold period stated by the processor: "56 business days", and again 56 days in a response of 18 January 2025
Current status: HELD — Held as of the complaint of 23 June 2025. No later update on the page.
Merchant: Delaware company selling digital bookkeeping templates, as they state, Not stated. Reported by: A business owner, complaint #23509123 on the Better Business Bureau page for Stripe, Inc., filed 23 June 2025.
Account as given: The complainant says they were told the balance "would be released to my bank account within 56 business days" and nothing has been paid.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 89 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1314 · StripeFiled 2026-10-11

Amount held: $30,450 (stated as "a total of $30,450.00 in customer payments")
Held since: Not dated; payments from 15 December 2024 to 1 March 2025 were withheld after a client dispute
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 24 June 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23511416 on the Better Business Bureau page for Stripe, Inc., filed 24 June 2025.
Account as given: The complainant says "That dispute was fully resolved in my favor, and Stripe notified me of the outcome", yet the funds were not released.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 89 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1313 · StripeFiled 2026-10-11

Amount held: $1,879.90 (stated as "approximately $1879.90")
Held since: June 2025: the closure notice came "On or around June 1, 2025- June 30, 2025"
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complainant’s reply of 2 July 2025. No later update on the page.
Merchant: Marketing agency, as they state, Not stated. Reported by: A business owner, complaint #23540242 on the Better Business Bureau page for Stripe, Inc., filed 30 June 2025.
Account as given: The complainant says the closure notice cited a terms violation without saying which, and Stripe will hold the money "for 120 days".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 88 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1312 · StripeFiled 2026-10-11

Amount held: $1,500 (stated as "$1,500", one Affirm-financed sale of 4 June 2025)
Held since: June 2025: the account was cancelled a few days after the 4 June sale
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 14 July 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23546452 on the Better Business Bureau page for Stripe, Inc., filed 2 July 2025.
Account as given: The complainant says Stripe had "assured me it would not impact any existing payouts" when it dropped Affirm, then closed the account and held the money.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 88 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1311 · StripeFiled 2026-10-11

Amount held: $75 (stated as "$75", a customer deposit for a cancelled event; about $2800 of earlier payments had already been refunded to customers)
Held since: Not dated; the complaint was filed on 3 July 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 15 July 2025. No later update on the page.
Merchant: Non-profit catering service, as they state, Not stated. Reported by: A business owner, complaint #23551694 on the Better Business Bureau page for Stripe, Inc., filed 3 July 2025.
Account as given: The complainant says "stripe is still withholding 75$ that is in stripe account not allowing me to refund or withdraw" and only wants the customer refunded.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 88 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1310 · StripeFiled 2026-10-11

Amount held: $3,892.37 (stated as "$4,160" paid, "$3,892.37" after fees)
Held since: 11 June 2025: the payment arrived "on June 11th, 2025"
Hold period stated by the processor: "The initial hold was for 2 business days"
Current status: HELD — Held as of the complaint of 9 July 2025. No later update on the page.
Merchant: Seller of shipped products, as they state, Not stated. Reported by: A business owner, complaint #23576693 on the Better Business Bureau page for Stripe, Inc., filed 9 July 2025.
Account as given: The seller says the goods were shipped with tracking, the two-day hold was never lifted, and support tickets are closed "almost instantly".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 87 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1309 · StripeFiled 2026-10-11

Amount held: $8,606.12 (stated as two payments, "one for $893.69, and another for $7,712.43"; the total is our arithmetic)
Held since: 27 May 2025: the account-closure email "was on May 27th"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 9 July 2025. No later update on the page.
Merchant: Small home improvement business taking payments through Joist, which partnered with Stripe, as they state, Not stated. Reported by: A business owner, complaint #23577914 on the Better Business Bureau page for Stripe, Inc., filed 9 July 2025.
Account as given: The owner says Stripe has "held the funds, will not release them, or refund them to the customers" and has answered only twice in "30 plus" emails.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 87 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1308 · StripeFiled 2026-10-11

Amount held: $1,518.97 (stated as "our balance of $1,518.97")
Held since: October 2024: Stripe "suddenly locked our account" that month
Hold period stated by the processor: Until 2 March 2025: "funds would be withheld until March 2, 2025"
Current status: HELD — Held as of the complaint of 12 July 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23590002 on the Better Business Bureau page for Stripe, Inc., filed 12 July 2025.
Account as given: The company says the account had "zero disputes or chargebacks" and the money was still held four months after Stripe’s own date.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 87 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1307 · StripeFiled 2026-10-11

Amount held: $3,802.52 (stated as "$3802.52")
Held since: Not dated; the account was closed after about 20 payments, before the complaint of 15 July 2025
Hold period stated by the processor: None; the hold "seems to be indefinite", the complainant says
Current status: HELD — Held as of the complainant’s reply of 2 August 2025. No later update on the page.
Merchant: Medical and mental health provider paid by insurance payers, registered in Nevada, as they state, United States (Nevada). Reported by: A business owner, complaint #23600933 on the Better Business Bureau page for Stripe, Inc., filed 15 July 2025.
Account as given: The provider says Stripe refunded some payments "while stilll over 3800 are still stuck with their account" and will not say why.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 87 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1306 · StripeFiled 2026-10-11

Amount held: $10,000 (stated as "Amount Involved: $10,000.00")
Held since: 12 May 2025: withheld "since May 12 2025"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 22 July 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23604952 on the Better Business Bureau page for Stripe, Inc., filed 15 July 2025.
Account as given: The complainant says the dashboard labels the money "Available Instantly" but payouts fail with "Cannot create payouts; please contact support."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 87 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1305 · StripeFiled 2026-10-11

Amount held: $2,036.40 (stated as "$2,036.40 USD")
Held since: May–June 2025: withheld "Between May 21 and June 13, 2025"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 23 July 2025. No later update on the page.
Merchant: U.S.-registered logistics and delivery services company, as they state, Not stated. Reported by: A business owner, complaint #23612890 on the Better Business Bureau page for Stripe, Inc., filed 17 July 2025.
Account as given: The company says it served "21 independent clients" with "no chargebacks, no customer complaints" and that Stripe’s replies were "template-based".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 86 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1304 · StripeFiled 2026-10-11

Amount held: $6,000 (stated as "remaining $6000+", of about $8868 paid by two clients on 12 July 2025; Stripe refunded $2678 to one client)
Held since: July 2025: the account was terminated after payments on 12 July
Hold period stated by the processor: Refunds to the original cards within 5 days, Stripe said
Current status: HELD — Held as of the complainant’s reply of 28 July 2025. No later update on the page.
Merchant: Warehouse fulfilment business in Texas, as they state, United States (Texas). Reported by: A business owner, complaint #23625213 on the Better Business Bureau page for Stripe, Inc., filed 19 July 2025.
Account as given: The owner says Stripe "holded remaining $6000+ amount and not letting me withdraw it nor sending back to original cards of my clients".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 86 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1303 · StripeFiled 2026-10-11

Amount held: $172.49 (stated as "Total Amount Held: $172.49")
Held since: 14 April 2025: "Date of Transaction Hold: April 14, 2025"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 28 July 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23666488 on the Better Business Bureau page for Stripe, Inc., filed 28 July 2025.
Account as given: The complainant says "No dispute has been reported on any transaction" and they received no reason for the closure.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 83 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1302 · StripeFiled 2026-10-11

Amount held: $2,098.95 (stated as "$2,098.95 in withheld customer payments")
Held since: 18 July 2025: "Date of the issue: July 18, 2025"
Hold period stated by the processor: None; a final response refused release or further appeal
Current status: UNKNOWN — On 7 August 2025 the complainant wrote that they had asked their client to dispute the payments with the bank, "the only way we could get money back." No word on the outcome.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23681398 on the Better Business Bureau page for Stripe, Inc., filed 31 July 2025.
Account as given: The complainant says they had a "0% chargeback or dispute rate" over 2 years on Stripe and sent a signed client contract.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 79 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1301 · StripeFiled 2026-10-11

Amount held: $343.85 (stated as "$343.85")
Held since: About 2023: withheld "for over two years" at the complaint of 6 August 2025, after a chargeback the customer later withdrew
Hold period stated by the processor: 180 days: Stripe told the complainant "to just wait 180 days"
Current status: HELD — Held as of the complaint of 6 August 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23711693 on the Better Business Bureau page for Stripe, Inc., filed 6 August 2025.
Account as given: The complainant says payouts fail with "Cannot create payouts" and that the 180 days Stripe asked for have long passed.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 77 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1300 · StripeFiled 2026-10-11

Amount held: $150,000 (stated as "approximately $150,000")
Held since: 6 August 2025: "On August 6, 2025, Stripe suspended account"
Hold period stated by the processor: None; Stripe cited Section C.9 on "amounts owed"
Current status: HELD — Held as of the complainant’s reply of 12 August 2025. No later update on the page.
Merchant: E-commerce business three months on Stripe; Stripe replied that the complainant is served by a non-US Stripe entity, outside the scope of BBB, Not stated. Reported by: A business owner, complaint #23725109 on the Better Business Bureau page for Stripe, Inc., filed 9 August 2025.
Account as given: The complainant reports "zero chargebacks, zero disputes, zero fraud complaints" and says they filed complaints with the FTC and CFPB.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 76 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1299 · StripeFiled 2026-10-11

Amount held: $5,346.05 (stated as "$5,346.05")
Held since: December 2022: withheld "since December 2022"; the last payment was on 7 December 2022
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 18 August 2025. No later update on the page.
Merchant: Vacation rental business, as they state, Not stated. Reported by: A business owner, complaint #23761198 on the Better Business Bureau page for Stripe, Inc., filed 18 August 2025.
Account as given: The complainant says there were "no disputes or chargebacks" and a certified demand letter delivered on 28 July 2025 went unanswered.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 74 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1298 · StripeFiled 2026-10-11

Amount held: $22,000 (stated as "a payment of $22,000" for a completed job and materials)
Held since: April 2025: the payment was processed and placed on a 120-day hold
Hold period stated by the processor: 120 days to 14 August 2025, then "extended for another 120 days"
Current status: HELD — Held as of the complaint of 18 August 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23761328 on the Better Business Bureau page for Stripe, Inc., filed 18 August 2025.
Account as given: The complainant says the funds "were scheduled to be released to my bank account by August 14, 2025" and the hold was then extended.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 74 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1297 · StripeFiled 2026-10-11

Amount held: $15,535.40 (stated as "a balance of $15,535.40")
Held since: 15 August 2025: Stripe said payments were unauthorized and refunds would begin on 20 August
Hold period stated by the processor: None; refunds were to begin on 20 August 2025
Current status: HELD — Held as of the complainant’s reply of 13 February 2026: "funds are still held." No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23772745 on the Better Business Bureau page for Stripe, Inc., filed 20 August 2025.
Account as given: The complainant says they "confirmed directly with the customer that no dispute or chargeback exists" and, six months later, that the money is still held.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 74 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1296 · StripeFiled 2026-10-11

Amount held: $210,489 (stated as "$210,489.00 USD" still held, after Stripe released "$1.8 million in March 2025" of "over $2 million USD" frozen)
Held since: 16 October 2024: "On October 16, 2024, Stripe imposed a 97% fixed reserve"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 21 August 2025. No later update on the page.
Merchant: U.S.-based educational consultancy selling digital training programs, on Stripe since 2022, as they state, Not stated. Reported by: A business owner, complaint #23773923 on the Better Business Bureau page for Stripe, Inc., filed 20 August 2025.
Account as given: The company says the funds "have now been frozen for 309 days" and that "No disputes have been filed on our account since December 3, 2024".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 74 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1295 · StripeFiled 2026-10-11

Amount held: $10,413.67 (stated as "$10,413.67" ("$10,725.00 - $311.33 = $10,413.67"), one invoice payment)
Held since: 19 March 2025: the payment went through "On March 19, 2025"
Hold period stated by the processor: None stated
Current status: UNKNOWN — On 27 August 2025 the complainant wrote that Stripe’s response was "satisfactory"; they did not say whether the money was paid.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23778838 on the Better Business Bureau page for Stripe, Inc., filed 21 August 2025.
Account as given: The complainant says the customer clicked submit several times, which "triggered Stripe fraud warnings", and that Stripe has held the balance "for 155 days."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 73 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1294 · StripeFiled 2026-10-11

Amount held: Not stated (stated as "$8,253.20 CAD"; recorded without a USD figure because the amount is in Canadian dollars)
Held since: 20 June 2025: the sales were completed that day
Hold period stated by the processor: Up to 60 days, ending 19 August 2025
Current status: RELEASED — Released: on 29 August 2025 the complainant wrote "Funds were eventually released after more than 60 days".
Merchant: Small business paid through Wix Payments, which runs on Stripe, as they state, Not stated. Reported by: A business owner, complaint #23786961 on the Better Business Bureau page for Stripe, Inc., filed 23 August 2025.
Account as given: The complainant says Wix "confirmed the reserve period ended and that the delay is caused by Stripe", and the money was paid after repeated complaints.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 73 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1293 · StripeFiled 2026-10-11

Amount held: $6,796.40 (stated as "approximately $6,796.40", a payout Stripe took back after depositing it)
Held since: About March 2024: the payout was deposited "On or before March 20, 2024" and later clawed back
Hold period stated by the processor: None; Stripe denied the request on 27 August 2025
Current status: HELD — Held as of the complainant’s reply of 5 September 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23805477 on the Better Business Bureau page for Stripe, Inc., filed 27 August 2025.
Account as given: The complainant says Stripe "subsequently clawed back these funds without prior notice or justification" with "no associated chargebacks, disputes, or customer complaints".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 72 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1292 · StripeFiled 2026-10-11

Amount held: $1,454.19 (stated as "an available balance of $1,454.19")
Held since: 5 September 2024: "On September 5, 2024, Stripe froze my account"
Hold period stated by the processor: None; Stripe said eligible card payments would be refunded within 5 days
Current status: HELD — Held as of the complainant’s reply of 4 September 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23814844 on the Better Business Bureau page for Stripe, Inc., filed 29 August 2025.
Account as given: The complainant says "more than 360 days have already passed since my account was frozen" and the money was neither refunded nor paid out.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 72 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1291 · StripeFiled 2026-10-11

Amount held: $2,503.26 (stated as "my balance of $2,503.26")
Held since: 15 April 2025: "On April 15, 2025, Stripe notified me that my account was being closed"
Hold period stated by the processor: 120 days, ending 13 August 2025
Current status: HELD — Held as of the complainant’s reply of 8 September 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23817428 on the Better Business Bureau page for Stripe, Inc., filed 29 August 2025.
Account as given: The complainant says the 120-day period ended and the account "STILL shows PAYOUTS PAUSED", and that a message about re-enabling payouts did not change anything.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 72 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1290 · StripeFiled 2026-10-11

Amount held: $14,493.31 (stated as "a $14,493.31 balance")
Held since: July 2024: the complaint dates the events from "Prior to July 24, 2024"
Hold period stated by the processor: None stated
Current status: RELEASED — Released: on 3 September 2025 the complainant wrote "This is one year later, i now have access to my funds."
Merchant: Software development business, as they state, Not stated. Reported by: A business owner, complaint #23818746 on the Better Business Bureau page for Stripe, Inc., filed 30 August 2025.
Account as given: The complainant says the hold followed "an erroneous fraud determination, despite the business having no history of chargebacks or claims", and that the funds came back a year later.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 72 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1289 · StripeFiled 2026-10-11

Amount held: $5,000 (stated as "$5,000", one in-person chip card payment)
Held since: About 2023: the account "was closed going on a 2 years now" after its first payment
Hold period stated by the processor: None; Stripe called it too risky to release
Current status: HELD — Held as of the complainant’s reply of 9 September 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23823121 on the Better Business Bureau page for Stripe, Inc., filed 31 August 2025.
Account as given: The complainant says the payment was "an in-person card present EMV chip transaction" and "I have been out 5k for 2 years".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 72 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1288 · StripeFiled 2026-10-11

Amount held: $1,950 (stated as "$1950", one Klarna payment)
Held since: 22 August 2025: "Stripe closed my account on August 22nd, immediately after receiving a client payment of $1,950"
Hold period stated by the processor: Release on 27 August, Stripe said at first
Current status: HELD — Held as of the complainant’s reply of 5 September 2025. No later update on the page.
Merchant: Small business selling devices with payment plans, as they state, Not stated. Reported by: A business owner, complaint #23828260 on the Better Business Bureau page for Stripe, Inc., filed 2 September 2025.
Account as given: The owner says Stripe "claimed the funds would be released on August 27th" and has neither paid them out nor refunded the customer, which is all the owner now asks for.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 71 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1287 · StripeFiled 2026-10-11

Amount held: $276.83 (stated as "US$276.83")
Held since: Not dated; the complaint was filed on 6 September 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 17 September 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23847608 on the Better Business Bureau page for Stripe, Inc., filed 6 September 2025.
Account as given: The complainant wants to pay out the balance and close the account, and writes "No problems, no charges, no disputes... why you keep my money ?"
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 71 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1286 · StripeFiled 2026-10-11

Amount held: $2,238.50 (stated as "my payout of $2,238.50")
Held since: 13 March 2025: "My Stripe account was suspended on March 13, 2025"
Hold period stated by the processor: 180 days, which the complainant says ended on the day of the complaint
Current status: HELD — Held as of the complaint of 8 September 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23857019 on the Better Business Bureau page for Stripe, Inc., filed 8 September 2025.
Account as given: The complainant says the account was suspended "exactly 180 days ago" and the payout has not been sent.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 71 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1285 · StripeFiled 2026-10-11

Amount held: $30,000 (stated as "$30,000")
Held since: About March 2025: the complainant says they have been asking "for over 6 months" at the complaint of 10 September 2025
Hold period stated by the processor: None; no "timeline of when the funds will be released"
Current status: HELD — Held as of the complainant’s reply of 17 September 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23865117 on the Better Business Bureau page for Stripe, Inc., filed 10 September 2025.
Account as given: The complainant says Stripe "terminated our account and now have been holding $30,000" and that no representative has replied in over six months.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 70 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1284 · StripeFiled 2026-10-11

Amount held: $61,810.58 (stated as "My current held balance is $61,810.58")
Held since: Early September 2025: payouts "paused for 9 days" after documents were submitted on 2 September
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 11 September 2025; Stripe said it could not find an account registered to the complainant. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23872934 on the Better Business Bureau page for Stripe, Inc., filed 11 September 2025.
Account as given: The complainant quotes their own escalation: "There are no disputes or chargebacks" and asks Stripe to "provide a specific deficiency list in writing."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 70 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1283 · StripeFiled 2026-10-11

Amount held: $1,019.53 (stated as "$1,019.53")
Held since: 24 April 2025: "Stripe, Inc. paused my account on April 24, 2025"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 11 September 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23873443 on the Better Business Bureau page for Stripe, Inc., filed 11 September 2025.
Account as given: The complainant says "There have been no disputes, no chargebacks, and no unresolved refunds" and that "five months" have passed.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 70 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1282 · StripeFiled 2026-10-11

Amount held: $12,680.94 (stated as "$12,680.94", which Stripe withdrew from the owner’s bank account after paying it out)
Held since: 10 July 2025: "Stripe closed my account on July 10, 2025"
Hold period stated by the processor: None; a final email of 19 July said it "would not be released"
Current status: HELD — Held as of the complainant’s reply of 21 September 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23891029 on the Better Business Bureau page for Stripe, Inc., filed 16 September 2025.
Account as given: The owner says Stripe "withdrew $12,680.94 from my bank account, despite that balance having already been paid out the prior day."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 70 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1281 · StripeFiled 2026-10-11

Amount held: $4,139.98 (stated as "Amount: $4,139.98")
Held since: Not dated; a $5 dispute was resolved on 17 September 2025 and the funds stayed held
Hold period stated by the processor: None; Stripe "replied that the amount will not be made available"
Current status: HELD — Held as of the complainant’s reply of 9 October 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23946409 on the Better Business Bureau page for Stripe, Inc., filed 29 September 2025.
Account as given: The complainant says the only dispute was for $5 and was resolved, yet Stripe "replied that the amount will not be made available."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 68 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1280 · StripeFiled 2026-10-11

Amount held: $7,400 (stated as "$7,400", one payment)
Held since: 29 August 2025: "since August 29, 2025"
Hold period stated by the processor: None; a reserve was placed on payouts
Current status: HELD — Held as of the complainant’s reply of 2 October 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23952126 on the Better Business Bureau page for Stripe, Inc., filed 30 September 2025.
Account as given: The complainant says "We only ever processed one single transaction" and that the customer confirmed being satisfied.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 68 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1279 · StripeFiled 2026-10-11

Amount held: $6,631.06 (stated as "$6,631.06")
Held since: September 2025: the account was to close "on or around September 17, 2025"
Hold period stated by the processor: None; refunds were promised and, the complainant says, not made
Current status: HELD — Held as of the complaint of 30 September 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23953619 on the Better Business Bureau page for Stripe, Inc., filed 30 September 2025.
Account as given: The complainant says Stripe neither released the money nor refunded the cardholders, and "now claim they will not refund any additional charges."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 68 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1278 · StripeFiled 2026-10-11

Amount held: $4,000 (not given as one figure: an "approximately $5000 sale" with "80%" held and about $1000 paid out; $4,000 is our arithmetic)
Held since: Not dated; the complaint was filed on 5 October 2025
Hold period stated by the processor: "within 3-6 months", which the complainant says passed
Current status: HELD — Held as of the complainant’s reply of 8 October 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23975214 on the Better Business Bureau page for Stripe, Inc., filed 5 October 2025.
Account as given: The complainant says Stripe granted "a $1000 payout approximately", then closed the account, and the rest "never came."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 68 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1277 · StripeFiled 2026-10-11

Amount held: $9,000 (stated as "Approx. amount withheld: $9000")
Held since: 28 September 2024: "Stripe has held my business funds since September 28, 2024"
Hold period stated by the processor: None; tickets closed "without a clear reason or release date"
Current status: HELD — Held as of the complaint of 7 October 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23982039 on the Better Business Bureau page for Stripe, Inc., filed 7 October 2025.
Account as given: The complainant counts "374 days as of October 7, 2025" and says they sent a 30-day arbitration notice that day.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 67 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1276 · StripeFiled 2026-10-11

Amount held: $2,000 (stated as "$2,000", a 25% rolling reserve)
Held since: September 2025: Stripe "placed a 25% rolling reserve on our account"
Hold period stated by the processor: A rolling reserve; length not stated
Current status: HELD — Held as of the complaint of 7 October 2025. No later update on the page.
Merchant: Marketing company serving local businesses, as they state, Not stated. Reported by: A business owner, complaint #23984211 on the Better Business Bureau page for Stripe, Inc., filed 7 October 2025.
Account as given: The company says the reserve followed "a stronger month of performance" and that "There have been no chargebacks, fraud flags, or violations."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 67 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1275 · StripeFiled 2026-10-11

Amount held: $16,762.03 (stated as "$16,762.03 USD")
Held since: 25 May 2025: "On May 25, 2025, Stripe abruptly terminated our account"
Hold period stated by the processor: None; no timeline given
Current status: HELD — Held as of the complaint of 8 October 2025. No later update on the page.
Merchant: Wyoming-registered business, as they state, Not stated. Reported by: A business owner, complaint #23987806 on the Better Business Bureau page for Stripe, Inc., filed 8 October 2025.
Account as given: The company says it contacted support "over 20 times" and received no explanation or "any timeline for releasing our funds."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 67 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1274 · StripeFiled 2026-10-11

Amount held: $37,000 (stated as "a little over $37,000")
Held since: August 2025: Stripe froze the balance "between 08/20 - 08/22"
Hold period stated by the processor: Until 18 December 2025: "they will not release the funds until December 18, 2025"
Current status: HELD — Held as of the complaint of 10 October 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #23998061 on the Better Business Bureau page for Stripe, Inc., filed 10 October 2025.
Account as given: The complainant says they have "no history of fraud, excessive disputes, or violations" and have had to borrow to keep the business running.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 67 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1273 · StripeFiled 2026-10-11

Amount held: $3,498 (stated as "$3,498.00", one booking payment)
Held since: 13 August 2024: the guest paid on that date and the payout never arrived
Hold period stated by the processor: None; "held for review"
Current status: UNKNOWN — On 31 October 2025 the complainant wrote "This is now resolved"; they did not say whether the money was paid.
Merchant: Short-term rental host, as they state, Not stated. Reported by: A business owner, complaint #24025409 on the Better Business Bureau page for Stripe, Inc., filed 16 October 2025.
Account as given: The host says the payment showed as "Succeeded" but "Stripe never released the payout", and the account was later closed.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 66 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1272 · StripeFiled 2026-10-11

Amount held: $1,158.09 (stated as "$1,158.09")
Held since: 7 April 2025: "Stripe has held $1,158.09 in my account since April 7, 2025"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 17 October 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24028301 on the Better Business Bureau page for Stripe, Inc., filed 17 October 2025.
Account as given: The complainant says the account shows "Charges and payouts are paused" and that support has given "no explanation or resolution".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 66 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1271 · StripeFiled 2026-10-11

Amount held: $915.65 (stated as "$915.65")
Held since: Not dated; the account was cancelled before the complaint of 21 October 2025
Hold period stated by the processor: About 6 months: "Holding our funds for 6 months is unacceptable"
Current status: HELD — Held as of the complainant’s reply of 27 October 2025. No later update on the page.
Merchant: SaaS startup with annual and monthly plans, as they state, Not stated. Reported by: A business owner, complaint #24042794 on the Better Business Bureau page for Stripe, Inc., filed 21 October 2025.
Account as given: The company says it had "one billing dispute, which was a customer error that the bank ruled in our favor."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 66 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1270 · StripeFiled 2026-10-11

Amount held: $3,399.22 (stated as "USD $3,399.22", the reserved balance from three client payments of about $7,000)
Held since: 24 July 2025: Stripe said it would close the account with a 100% reserve
Hold period stated by the processor: Release on 29 October 2025
Current status: HELD — Held as of the complainant’s reply of 18 November 2025. No later update on the page.
Merchant: Service business, as they state, Not stated. Reported by: A business owner, complaint #24084548 on the Better Business Bureau page for Stripe, Inc., filed 30 October 2025.
Account as given: The owner says Stripe set "a release date of October 29, 2025" and then did not pay out or accept new bank details for the closed payout account.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 65 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1269 · StripeFiled 2026-10-11

Amount held: $432.75 (stated as "$432.75", what was left of a $450 payment after fees)
Held since: March 2025: a $450 payment on 18 March 2025, after which the account was closed
Hold period stated by the processor: None; support cited Section 5.6
Current status: HELD — Held as of the complainant’s reply of 31 October 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24087750 on the Better Business Bureau page for Stripe, Inc., filed 30 October 2025.
Account as given: The complainant says "Stripe has withheld my balance for over 227 days" and that every support ticket "is automatically closed without any resolution."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 65 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1268 · StripeFiled 2026-10-11

Amount held: $6,000 (stated as "over $6,000 USD")
Held since: Not dated; the account was closed before the complaint of 2 November 2025
Hold period stated by the processor: None; Stripe planned to refund clients on 6 November
Current status: HELD — Held as of the complaint of 2 November 2025. No later update on the page.
Merchant: Seller of digital products; Stripe replied that the complainant is served by its European entity, outside the scope of BBB, Not stated. Reported by: A business owner, complaint #24095936 on the Better Business Bureau page for Stripe, Inc., filed 2 November 2025.
Account as given: The complainant contests "the decision to refund my clients on November 6 while holding over $6,000 USD of my companys funds" and says there were no disputes.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 65 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1267 · StripeFiled 2026-10-11

Amount held: $1,300 (stated as "$1300" for a car rental; a separate disputed payment of $2400 is not counted)
Held since: Not dated; the account was closed before the complaint of 6 November 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 12 November 2025. No later update on the page.
Merchant: Car rental business, as they state, Not stated. Reported by: A business owner, complaint #24117540 on the Better Business Bureau page for Stripe, Inc., filed 6 November 2025.
Account as given: The complainant says the renter left "a 5 star review" and "I still havent received that payment and that was $1300."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 64 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1266 · StripeFiled 2026-10-11

Amount held: $6,549.41 (stated as "$6,549.41" across three connected accounts: $4,247.82, $1,924.09 and $377.50)
Held since: 1 October 2025: the account was taken over by a fraudster that day and Stripe then held the legitimate balance
Hold period stated by the processor: None; Stripe gave no timeline
Current status: UNKNOWN — On 29 November 2025 the complainant wrote that Stripe’s response was "satisfactory"; they did not say whether the money was paid.
Merchant: Photography and marketing services, as they state, Not stated. Reported by: A business owner, complaint #24138183 on the Better Business Bureau page for Stripe, Inc., filed 12 November 2025.
Account as given: The complainant says Stripe agreed to reimburse the fraudulent losses but held "legitimately earned business fundstotaling $6,549.41" that were "unrelated to the fraud event".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 64 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1265 · StripeFiled 2026-10-11

Amount held: $13,000 (stated as "$13,000"; Stripe also debited "nearly $2,000" from the owner’s bank account)
Held since: November 2025: the account was closed hours after a review that month
Hold period stated by the processor: 120 days
Current status: HELD — Held as of the complainant’s reply of 18 November 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24150347 on the Better Business Bureau page for Stripe, Inc., filed 14 November 2025.
Account as given: The owner reports "a very low dispute rate of 0.53% on $80,709.62 USD in processed volume" and says Stripe had reinstated the account twice before.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 64 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1264 · StripeFiled 2026-10-11

Amount held: $2,178 (stated as "Amount: $2,178.00")
Held since: About November 2024: held "for more than one year" at the complaint of 16 November 2025
Hold period stated by the processor: 120 days: Stripe "repeatedly assured me that my funds would be released after the 120-day period"
Current status: HELD — Held as of the complaint of 16 November 2025. No later update on the page.
Merchant: Internet services business, as they state, Not stated. Reported by: A business owner, complaint #24154674 on the Better Business Bureau page for Stripe, Inc., filed 16 November 2025.
Account as given: The complainant says there were "no disputes, no chargebacks, and no fraudulent activity" and that "more than 12 months have passed and the payout is still pending."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 63 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1263 · StripeFiled 2026-10-11

Amount held: $1,238.18 (stated as "$1,238.18")
Held since: About November 2024: held "for nearly a year" at the complaint of 17 November 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 17 November 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24159036 on the Better Business Bureau page for Stripe, Inc., filed 17 November 2025.
Account as given: The complainant says the dashboard shows "Charges and payouts are paused" and that support tickets and emails get no answer.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 63 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1262 · StripeFiled 2026-10-11

Amount held: $3,000 (stated as "approximately $3,000")
Held since: 13 March 2025: "On March 13, 2025, Stripe suddenly deactivated my account"
Hold period stated by the processor: None; a final response of 18 November 2025 said the funds would not be released
Current status: HELD — Held as of the complainant’s reply of 22 November 2025. No later update on the page.
Merchant: Online seller with over 200 orders, as they state, Not stated. Reported by: A business owner, complaint #24166560 on the Better Business Bureau page for Stripe, Inc., filed 19 November 2025.
Account as given: The complainant reports "zero chargebacks and only one customer complaint" and says Stripe’s final response gave no reason beyond "high risk".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 63 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1261 · StripeFiled 2026-10-11

Amount held: $34,379.13 (stated as "approximately $34,379.13 USD", 100% of the balance)
Held since: 9 July 2025: "My account closure date was July 9, 2025"
Hold period stated by the processor: 120 days, ending 6 November 2025, confirmed by a Stripe email of 10 October 2025
Current status: HELD — Held as of the complaint of 20 November 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24172913 on the Better Business Bureau page for Stripe, Inc., filed 20 November 2025.
Account as given: The complainant says "Stripe committed in writing that my funds would be available on November 6, 2025", and that the date passed with no payout.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 63 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1260 · StripeFiled 2026-10-11

Amount held: $52,498.80 (stated as "$52,498.80")
Held since: Not dated; a reserve was in place before November 2025
Hold period stated by the processor: Release "on November 20, 2025 as long as no new disputes occurred", then extended
Current status: UNKNOWN — On 5 December 2025 the complainant wrote that Stripe’s response was "satisfactory"; they did not say whether the money was paid.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24187702 on the Better Business Bureau page for Stripe, Inc., filed 24 November 2025.
Account as given: The complainant says "No disputes have occurred, yet Stripe extended the reserve based on incorrect information and has since stopped responding."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 62 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1259 · StripeFiled 2026-10-11

Amount held: $1,200 (stated as "approximately $1,200 in earned funds")
Held since: 24 November 2025: "On November 24, 2025, Stripe notified me"
Hold period stated by the processor: None; Stripe said the remaining balance would not be released
Current status: HELD — Held as of the complaint of 25 November 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24191033 on the Better Business Bureau page for Stripe, Inc., filed 25 November 2025.
Account as given: The owner says Stripe called the payments unauthorized although customers had approved them in writing, and that "There have been no disputes, no chargebacks".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 62 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1258 · StripeFiled 2026-10-11

Amount held: $4,594.06 (stated as "$4,594.06")
Held since: About January 2025: the account "was closed by Stripe approximately 11 months ago" at the complaint of 1 December 2025
Hold period stated by the processor: None; Stripe said it "will not release the funds", citing high risk
Current status: HELD — Held as of the complainant’s reply of 9 December 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24209804 on the Better Business Bureau page for Stripe, Inc., filed 1 December 2025.
Account as given: The complainant says it has been "over 330 days (11 months)" and that Stripe’s reply was "a template message".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 61 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1257 · StripeFiled 2026-10-11

Amount held: $19,130.92 (stated as "$19,130.92")
Held since: 2024: Stripe placed the funds on hold "pending an appeal and review"
Hold period stated by the processor: None; no timeline given
Current status: HELD — Held as of the complaint of 5 December 2025. No later update on the page.
Merchant: Small business shipping physical orders, as they state, Not stated. Reported by: A business owner, complaint #24235667 on the Better Business Bureau page for Stripe, Inc., filed 5 December 2025.
Account as given: The owner says they proved "every customer order was fully shipped and fulfilled" and that "It has now been over a year with no resolution."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 61 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1256 · StripeFiled 2026-10-11

Amount held: Not stated (stated as "$36,887.24 CAD and $24.58 USD"; recorded without a USD figure because nearly all of it is in Canadian dollars)
Held since: 27 December 2024: Stripe "suddenly paused all payouts" on that date
Hold period stated by the processor: None; a final response of 6 December 2025 called the account high risk
Current status: HELD — Held as of the complaint of 5 December 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24236566 on the Better Business Bureau page for Stripe, Inc., filed 5 December 2025.
Account as given: The owner says "all services had been delivered and no disputes or chargebacks existed" and that the hold "directly contributed to the closure of my business."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 61 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1255 · StripeFiled 2026-10-11

Amount held: $50,000 (stated as "a $50,000 payment" for consulting services, January 2024)
Held since: January 2024: held "For almost 2 years" at the complaint of 11 December 2025
Hold period stated by the processor: None; in December 2025 Stripe said it planned to send the money back to the cardholder
Current status: HELD — Held as of the complaint of 11 December 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24259326 on the Better Business Bureau page for Stripe, Inc., filed 11 December 2025.
Account as given: The company says a cardholder inquiry was closed with "The cardholders bank chose not to pursue this dispute", yet Stripe kept the money and now plans "to reverse the funds back to the cardholder".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 60 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1254 · StripeFiled 2026-10-11

Amount held: $200 (stated as "a recurring monthly debit of $200", the account’s first and only payment)
Held since: Not dated; the account opened on 10 December 2025 and the first payout did not arrive
Hold period stated by the processor: About one week for the first payment, then "an additional 14 days"
Current status: HELD — Held as of the complainant’s reply of 23 December 2025; Stripe said it could not find an account registered to the complainant. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24295453 on the Better Business Bureau page for Stripe, Inc., filed 19 December 2025.
Account as given: The complainant says Stripe flagged the payment "for suspicious activity and possible fraud" and "did not provide any details".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 59 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1253 · StripeFiled 2026-10-11

Amount held: $100 (stated as "over $100", left after Stripe refunded most of about $800 in orders)
Held since: About 2021: the account was deactivated "approximately 4-5 years ago"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 24 December 2025. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24316408 on the Better Business Bureau page for Stripe, Inc., filed 24 December 2025.
Account as given: The complainant says "Stripe has retained over $100 of the account balance" since the deactivation and rejected an appeal within hours on 24 December 2025.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 58 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1252 · StripeFiled 2026-10-11

Amount held: $3,092.95 (stated as "$3,092.95")
Held since: About July 2025: payouts paused "for over six months" at the complaint of 5 January 2026
Hold period stated by the processor: None; no "clear, final checklist or timeline for payout release"
Current status: UNKNOWN — On 6 January 2026 the complainant wrote that Stripe had sent the payout to a bank account that was already closed; no later word on whether it arrived.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24356884 on the Better Business Bureau page for Stripe, Inc., filed 5 January 2026.
Account as given: The complainant says Stripe "repeatedly restarts the verification process" and later "initiated a payout to a closed bank account without my authorization".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 58 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1251 · StripeFiled 2026-10-11

Amount held: $16,448.98 (stated as "$16,448.98 USD")
Held since: 3 June 2025: Stripe "closed our business account for REMOVEDon June 3, 2025"
Hold period stated by the processor: Release by 3 October 2025 at first, then extended to 7 January 2026
Current status: UNKNOWN — On 9 January 2026 the complainant wrote that Stripe’s response was "satisfactory"; they did not say whether the money was paid.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24371619 on the Better Business Bureau page for Stripe, Inc., filed 8 January 2026.
Account as given: The company says Stripe "confirmed that the funds would be released by October 3, 2025", then extended the hold to 7 January 2026, and that date also passed.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 58 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1250 · StripeFiled 2026-10-11

Amount held: $2,406.63 (stated as "USD balance: $2,406.63"; the GBP balances were removed from the page by BBB and are not counted)
Held since: Not dated; the account was closed before the complaint of 11 January 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 19 January 2026. No later update on the page.
Merchant: Texas-registered scheduling and billing support business for medical providers, as they state, Not stated. Reported by: A business owner, complaint #24384046 on the Better Business Bureau page for Stripe, Inc., filed 11 January 2026.
Account as given: The company says Stripe gave no notice of "any compliance violation, risk concern, chargeback issue, or policy breach" and that a reversed GBP payout "were never received by our bank and were not returned to our Stripe balance."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 57 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1249 · StripeFiled 2026-10-11

Amount held: $219,626.98 (stated as "$219,626.98")
Held since: 26 June 2023: "On June 26, 2023, Stripe unilaterally decided to close its account"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 23 January 2026. No later update on the page.
Merchant: Construction company, as they state, Not stated. Reported by: A business owner, complaint #24386077 on the Better Business Bureau page for Stripe, Inc., filed 12 January 2026.
Account as given: The company says Stripe closed the account and "withheld a substantial sum of $219,626.98 without providing a detailed or satisfactory explanation."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 57 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1248 · StripeFiled 2026-10-11

Amount held: $1,448.33 (stated as "$1,448.33 USD")
Held since: About January 2025: withheld "for over one year" at the complaint of 13 January 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 14 January 2026. No later update on the page.
Merchant: US-registered LLC, as they state, Not stated. Reported by: A business owner, complaint #24394249 on the Better Business Bureau page for Stripe, Inc., filed 13 January 2026.
Account as given: The complainant says "There are no disputes, no chargebacks, and no allegations of fraud on this account" and asks only for the payout, not reactivation.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 56 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1247 · StripeFiled 2026-10-11

Amount held: $336,538.86 (stated as "Amount Wrongfully Withheld: $336,538.86")
Held since: Not dated; the account was closed before the complaint of 14 January 2026
Hold period stated by the processor: None; Stripe "simply stated that they will not be released"
Current status: HELD — Held as of the complaint of 14 January 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24397316 on the Better Business Bureau page for Stripe, Inc., filed 14 January 2026.
Account as given: The complainant says Stripe closed the account citing high risk, and that "There have been no chargebacks, disputes, or fraudulent activities associated with the account".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 56 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1246 · StripeFiled 2026-10-11

Amount held: $19,492.46 (stated as "$19,492.46", one transaction)
Held since: Not dated; the complainant says the issue "remains unresolved for over 2 years" at the complaint of 16 January 2026
Hold period stated by the processor: None; "no definite timeline for release"
Current status: HELD — Held as of the complainant’s reply of 23 January 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24406425 on the Better Business Bureau page for Stripe, Inc., filed 16 January 2026.
Account as given: The complainant says Stripe "placed a hold on a significant transaction totaling $19,492.46" and gave only "generic explanations citing risk review".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 56 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1245 · StripeFiled 2026-10-11

Amount held: $20,000 (stated as "$20,000")
Held since: About November 2025: a hold "for two months now" at the complaint of 17 January 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 17 January 2026. No later update on the page.
Merchant: Seller whose Stripe account is managed through another platform, as they state, Not stated. Reported by: A business owner, complaint #24413297 on the Better Business Bureau page for Stripe, Inc., filed 17 January 2026.
Account as given: The complainant says they have used the platform "for 5 years" and that Stripe is "holding $20,000 of mine."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 56 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1244 · StripeFiled 2026-10-11

Amount held: $8,644.78 (stated as "$8644.78 in my account")
Held since: 15 February 2025: "Feb 15th stripe notified me that my account was frozen", a day after a generator installation of 14 February 2025
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 23 January 2026. No later update on the page.
Merchant: Small electrical contractor in business since 2022, as they state, Not stated. Reported by: A business owner, complaint #24438033 on the Better Business Bureau page for Stripe, Inc., filed 23 January 2026.
Account as given: The contractor says the customer was satisfied, that the account was frozen "due to the nature of my business", and "This has been going on for a year."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 55 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1243 · StripeFiled 2026-10-11

Amount held: $8,368.60 (stated as "$8,368.60")
Held since: April 2025: "Stripe closed my merchant account in April 2025"
Hold period stated by the processor: None; Stripe wrote that the balance "will not be made available"
Current status: RELEASED — Released: on 9 February 2026 the complainant wrote "I was able to successfully withdraw the full balance to my bank account."
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24477268 on the Better Business Bureau page for Stripe, Inc., filed 3 February 2026.
Account as given: The complainant says Stripe had confirmed in writing "that the remaining balance will not be made available", then released it six days after the BBB complaint.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 53 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1242 · StripeFiled 2026-10-11

Amount held: $705.59 (stated as "an available balance of $705.59")
Held since: 9 December 2024: "My Stripe account was permanently deactivated on December 9, 2024"
Hold period stated by the processor: None stated
Current status: RELEASED — Released: on 5 February 2026 the complainant wrote "I confirm that payouts have been enabled and my remaining balance has been released."
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24479391 on the Better Business Bureau page for Stripe, Inc., filed 3 February 2026.
Account as given: The owner says they "contacted Stripe support over 20 times in the past 13 months" before the BBB complaint, after which the balance was released.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 53 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1241 · StripeFiled 2026-10-11

Amount held: $5,657.72 (stated as "Transaction amount: $5,657.72", one customer payment)
Held since: 3 January 2026: "Transaction date: January 3, 2026"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s message of 25 February 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24489399 on the Better Business Bureau page for Stripe, Inc., filed 5 February 2026.
Account as given: The complainant says the funds "show as available for payout" but Stripe will neither pay them out nor "issue a refund directly back to the customer."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 53 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1240 · StripeFiled 2026-10-11

Amount held: $3,784.65 (stated as "an available balance of $3,784.65")
Held since: 22 July 2025: a payout of $674.91 "was reversed without explanation"
Hold period stated by the processor: None stated
Current status: UNKNOWN — On 10 February 2026 the complainant wrote that Stripe’s response was "satisfactory"; they did not say whether the money was paid.
Merchant: Digital services business, as they state, Not stated. Reported by: A business owner, complaint #24492717 on the Better Business Bureau page for Stripe, Inc., filed 6 February 2026.
Account as given: The complainant says there were "no disputes, chargebacks, or fraudulent transactions" and that the funds had been held for "more than seven months".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 52 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1239 · StripeFiled 2026-10-11

Amount held: $5,360 (stated as "$5,360 held" in a reserve: "$2,860 + $2,500 = $5,360")
Held since: Not dated; "120+ days passed" at the complaint of 8 February 2026
Hold period stated by the processor: Payout promised for 5 February, then delayed to 21 February for a "routine review"
Current status: HELD — Held as of the complainant’s reply of 9 February 2026: an email said the hold was lifted, "but when I try to it won't let me." No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24501075 on the Better Business Bureau page for Stripe, Inc., filed 8 February 2026.
Account as given: The complainant says refunds were attempted and "ALL FAILED", and that the reserve was "Promised Feb 5 payout".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 52 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1238 · StripeFiled 2026-10-11

Amount held: $4,567 (stated as "approximately $4,567" in June 2026; the complaint of February 2026 gave $4,662 before Stripe refunded one payment)
Held since: 9 February 2026: "Payouts were paused while the dashboard continued to show $4,662 as available balance"
Hold period stated by the processor: None; Stripe would not give a release date
Current status: HELD — Held as of the complainant’s reply of 8 July 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24533468 on the Better Business Bureau page for Stripe, Inc., filed 16 February 2026.
Account as given: The complainant says the dashboard shows "0 disputes and 0 chargebacks" and that, about six months on, Stripe still "has refused to provide a specific release date for my funds."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 52 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1237 · StripeFiled 2026-10-11

Amount held: $50,000 (stated as "approximately $50,000")
Held since: Not dated; the account was closed before the complaint of 20 February 2026
Hold period stated by the processor: None; Stripe began refunding customers
Current status: UNKNOWN — On 23 February 2026 the complainant asked BBB to close the case, writing that Stripe "did solve our issue a few hours ago"; they did not say whether the funds were paid out.
Merchant: Online seller with a stated chargeback rate of 0.35%, Not stated. Reported by: A business owner, complaint #24553372 on the Better Business Bureau page for Stripe, Inc., filed 20 February 2026.
Account as given: The company says Stripe cited "unauthorized payments" and traced the cause itself to upsell charges made "without 3D Secure, triggering Early Fraud Warnings."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 51 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1236 · StripeFiled 2026-10-11

Amount held: $152,000 (stated as "around $152,000")
Held since: 1 January 2026: "On January 1, 2026, Stripe closed our account"
Hold period stated by the processor: Until 1 May 2026
Current status: HELD — Held as of the complainant’s reply of 28 February 2026. No later update on the page.
Merchant: Seller of emergency survival gear, as they state, Not stated. Reported by: A business owner, complaint #24556964 on the Better Business Bureau page for Stripe, Inc., filed 22 February 2026.
Account as given: The company says its dispute rate was "approximately 1-1.5%" and that tracking shows every order behind the held funds was delivered, so nothing justifies "holding this capital until May 1, 2026."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 50 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1235 · StripeFiled 2026-10-11

Amount held: $1,054.52 (stated as "Amount Held: $1,054.52")
Held since: 22 January 2024: "My Stripe account was closed on Jan 22, 2024"
Hold period stated by the processor: None; Stripe "has paused payouts indefinitely"
Current status: HELD — Held as of the complainant’s reply of 25 February 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24565078 on the Better Business Bureau page for Stripe, Inc., filed 24 February 2026.
Account as given: The complainant says it "has now been over 24 months" with "zero disputes and zero chargebacks" and that support tickets get "automated bot responses".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 50 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1234 · StripeFiled 2026-10-11

Amount held: $20,000 (stated as "a transfer of $20,000" into a Stripe financial account)
Held since: November, the year not stated: the financial account was closed "On November 5"
Hold period stated by the processor: Payouts re-enabled on 24 February 2026, Stripe wrote on 9 December
Current status: RELEASED — Released: on 26 February 2026 the complainant wrote "I received my funds this morning."
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24569804 on the Better Business Bureau page for Stripe, Inc., filed 25 February 2026.
Account as given: The complainant says $20,000 was debited from their bank nine days after Stripe closed the account, and quotes Stripe: "Our system is scheduled to automatically re-enable payouts on your account on February 24, 2026."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 50 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1233 · StripeFiled 2026-10-11

Amount held: $500 (stated as "$500 remaining undisputed balance")
Held since: 24 September 2025: Stripe closed the account "Sep 24, 2025 as high-risk"
Hold period stated by the processor: None; Stripe said the remaining balance will not be made available
Current status: HELD — Held as of the complainant’s reply of 4 March 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24587966 on the Better Business Bureau page for Stripe, Inc., filed 2 March 2026.
Account as given: The complainant says Stripe will not release the "$500 remaining undisputed balance, claiming forfeiture" with "No legal basis/escheat notice provided."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 50 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1232 · StripeFiled 2026-10-11

Amount held: $1,981.67 (stated as "The balance stands at $1,981.67")
Held since: 8 October 2025: Stripe withdrew a payout "on Oct 8th"
Hold period stated by the processor: Until 5 February 2026, later extended to 22 May 2026
Current status: HELD — Held as of the complaint of 4 March 2026. No later update on the page.
Merchant: Business paid by guests, as they state, Not stated. Reported by: A business owner, complaint #24599297 on the Better Business Bureau page for Stripe, Inc., filed 4 March 2026.
Account as given: The complainant quotes Stripe support: "The remaining will be paid out to your bank account at the end of this period, February 5, 2026", and says the date was then moved to 22 May.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 49 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1231 · StripeFiled 2026-10-11

Amount held: $598 (stated as "$598.00 USD")
Held since: Not dated; the dashboard shows the payout "Past Due" since 29 December 2024
Hold period stated by the processor: 120 days, which the complainant says ended "over 14 months ago"
Current status: HELD — Held as of the complainant’s reply of 9 March 2026. No later update on the page.
Merchant: US LLC, as they state, Not stated. Reported by: A business owner, complaint #24601341 on the Better Business Bureau page for Stripe, Inc., filed 5 March 2026.
Account as given: The complainant says the dashboard has marked the payout "as 'Past Due' (Vencido) since December 29, 2024" and that Stripe proposes to refund the money to third parties instead.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 49 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1230 · StripeFiled 2026-10-11

Amount held: $803.50 (stated as "approximately $803.50 remains inaccessible", of about $868.50 shown at closure)
Held since: 15 February 2026: "On 2/15/2026, my Stripe account was permanently closed"
Hold period stated by the processor: None; Stripe later said the funds would be inaccessible
Current status: HELD — Held as of the complaint of 7 March 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24611209 on the Better Business Bureau page for Stripe, Inc., filed 7 March 2026.
Account as given: The complainant says "only a small portion of customer transactions were refunded" and lists "only two refunds and one customer dispute."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 49 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1229 · StripeFiled 2026-10-11

Amount held: $8,000 (stated as "Approximately $8,000 in legitimate customer payments")
Held since: About late January 2026: "held for over six weeks" at the complaint of 8 March 2026
Hold period stated by the processor: None; support repeatedly said to wait for a review
Current status: HELD — Held as of the complainant’s reply of 10 March 2026. No later update on the page.
Merchant: Business paid through a payments service built on Stripe, as they state, Not stated. Reported by: A business owner, complaint #24614032 on the Better Business Bureau page for Stripe, Inc., filed 8 March 2026.
Account as given: The complainant says the money is still "listed as pending" and that an agent claimed payouts were enabled "which is not true".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 48 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1228 · StripeFiled 2026-10-11

Amount held: $3,484.62 (stated as "a payout scheduled for $3,484.62")
Held since: 9 March 2026: Stripe emailed an account closure that day
Hold period stated by the processor: None; Stripe said any remaining balance would not be available
Current status: HELD — Held as of the complainant’s reply of 10 March 2026. No later update on the page.
Merchant: Wholesale clothing seller, as they state, Not stated. Reported by: A business owner, complaint #24616272 on the Better Business Bureau page for Stripe, Inc., filed 9 March 2026.
Account as given: The seller says there were "NO CHARGEBACKS, NO CANCELLED ORDER" and that a payout due on 11 March "is now paused".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 48 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1227 · StripeFiled 2026-10-11

Amount held: $33,522.77 (stated as "an available balance of $33,522.77")
Held since: 17 October 2024: "Stripe has paused payouts since October 17, 2024"
Hold period stated by the processor: None; Stripe said it will not release the remaining funds
Current status: HELD — Held as of the complainant’s reply of 12 March 2026. No later update on the page.
Merchant: LLC, as they state, Not stated. Reported by: A business owner, complaint #24624601 on the Better Business Bureau page for Stripe, Inc., filed 11 March 2026.
Account as given: The company says "All disputes associated with the account have already been resolved" and that Stripe said "they will not engage further on this topic."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 48 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1226 · StripeFiled 2026-10-11

Amount held: $3,865 (stated as "a $3,865 customer deposit"; the complainant says another, earlier account still holds "over $300")
Held since: March 2026: the deposit arrived "On March 2" and the account was closed shortly after
Hold period stated by the processor: Payout "on March 9", later changed to an indefinite hold
Current status: HELD — Held as of the complaint of 13 March 2026. No later update on the page.
Merchant: Home services business, as they state, Not stated. Reported by: A business owner, complaint #24634346 on the Better Business Bureau page for Stripe, Inc., filed 13 March 2026.
Account as given: The owner says Stripe "initially informed me the payout would occur on March 9" and that the frozen deposit cost them a $7,700 contract.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 48 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1225 · StripeFiled 2026-10-11

Amount held: $24,657.60 (stated as "$24,657.60 across two REMOVEDaccounts": $14,564.10 and $10,093.50)
Held since: 15 July 2025: the first balance was "held since July 15, 2025"; the second since 7 January 2026
Hold period stated by the processor: None; Stripe committed on 7 January 2026 to refund cardholders from 12 January 2026
Current status: HELD — Held as of the complainant’s statement of 10 April 2026. No later update on the page.
Merchant: Digital marketing services paid by retainer, as they state, Not stated. Reported by: A business owner, complaint #24644770 on the Better Business Bureau page for Stripe, Inc., filed 16 March 2026.
Account as given: The complainant says that as of 16 March 2026 "zero refunds processed on either account" despite Stripe’s commitment, and that they filed a CFPB complaint.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 47 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1224 · StripeFiled 2026-10-11

Amount held: $8,442.64 (stated as "$8,442.64")
Held since: About April 2025: "This occurred around April 2025"
Hold period stated by the processor: Held "temporarily", the complainant says
Current status: HELD — Held as of the complainant’s reply of 27 March 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24668979 on the Better Business Bureau page for Stripe, Inc., filed 22 March 2026.
Account as given: The complainant says "there were no disputes, chargebacks, or customer complaints" and that it has been "over one year".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 46 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1223 · StripeFiled 2026-10-11

Amount held: $7,637.90 (stated as "Total Funds Withheld: $7,637.90")
Held since: 17 January 2025: "Account Closure Date: January 17, 2025"
Hold period stated by the processor: None; Stripe declined to release the funds citing "high risk of losses"
Current status: HELD — Held as of the complainant’s reply of 24 March 2026: "My funds are still on hold." No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24669050 on the Better Business Bureau page for Stripe, Inc., filed 22 March 2026.
Account as given: The complainant says the hold had lasted "Over 414 days (as of March 22, 2026)" and that Stripe would not identify "Any active disputes or chargebacks on the account."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 46 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1222 · StripeFiled 2026-10-11

Amount held: $15,775.52 (stated as "$15,775.52 USD")
Held since: March 2022: held "since March 2022 four years"
Hold period stated by the processor: None; representatives said payouts had been enabled four times in February and March 2023
Current status: HELD — Held as of the complainant’s reply of 24 March 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24669713 on the Better Business Bureau page for Stripe, Inc., filed 22 March 2026.
Account as given: The complainant says representatives "explicitly told me FOUR TIMES that payouts had been successfully enabled" and that each payout failed.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 46 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1221 · StripeFiled 2026-10-11

Amount held: $10,000 (stated as "over $10,000 USD across both accounts")
Held since: Not dated; the first account was suspended for its dispute rate after a stolen-card attack, before the complaint of 23 March 2026
Hold period stated by the processor: None; Stripe called its decision final
Current status: HELD — Held as of the complainant’s reply of 25 March 2026. No later update on the page.
Merchant: Infrastructure and hosting business, nearly 3 years on Stripe, as they state, Not stated. Reported by: A business owner, complaint #24674783 on the Better Business Bureau page for Stripe, Inc., filed 23 March 2026.
Account as given: The owner says the first account was suspended "due to dispute rates" after a fraud attack, and the second "was also suspended without issues or disputes."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 46 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1220 · StripeFiled 2026-10-11

Amount held: $4,541.40 (stated as "$4,541.40")
Held since: 20 June 2024: "the indefinite withholding of $4,541.40 from my business account (REMOVED) since June 20, 2024"
Hold period stated by the processor: None; the complainant cites a 180-day period that has passed
Current status: HELD — Held as of the complaint of 24 March 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24677117 on the Better Business Bureau page for Stripe, Inc., filed 24 March 2026.
Account as given: The owner says there have been "ZERO chargebacks or disputes during this entire 21-month period" and that the original bank account is closed with no way to update it.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 46 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1219 · StripeFiled 2026-10-11

Amount held: $13,000 (stated as "an available balance of over $13,000")
Held since: 23 December 2025: Stripe closed the account on that date
Hold period stated by the processor: Until 28 February 2026, in writing on 29 January 2026; later "held for 120 days from account closure"
Current status: HELD — Held as of the complaint of 25 March 2026. No later update on the page.
Merchant: Subscription home maintenance business ($33.93 a month per customer), as they state, Not stated. Reported by: A business owner, complaint #24680180 on the Better Business Bureau page for Stripe, Inc., filed 25 March 2026.
Account as given: The company says "February 28 passed and no funds were released" and that "Over 10+ support tickets were opened, most of which were closed within minutes".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 46 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1218 · StripeFiled 2026-10-11

Amount held: Not stated (stated as "$2,902.81 CAD"; recorded without a USD figure because the amount is in Canadian dollars)
Held since: 28 April 2025: "withheld since April 28, 2025"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complaint of 25 March 2026. No later update on the page.
Merchant: Short-term rental business, as they state, Not stated. Reported by: A business owner, complaint #24669843 on the Better Business Bureau page for Stripe, Inc., filed 25 March 2026.
Account as given: The company says a guest’s chargeback was "officially resolved in my favor" on 22 May 2025 and that the account stayed frozen afterwards.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 45 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1217 · StripeFiled 2026-10-11

Amount held: $330.14 (stated as "$330.14 in earned revenue")
Held since: 26 March 2026: "On March 26, 2026, Stripe closed my business account"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 4 April 2026. No later update on the page.
Merchant: Paid subscription journalism platform, as they state, Not stated. Reported by: A business owner, complaint #24687687 on the Better Business Bureau page for Stripe, Inc., filed 27 March 2026.
Account as given: The publisher says the account was closed hours after subscribers signed up following a newsletter and that Stripe Radar showed "zero fraud flags, zero chargebacks, zero disputes".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 45 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1216 · StripeFiled 2026-10-11

Amount held: $805.18 (stated as "$805.18 USD")
Held since: Not dated; the account "was closed over 120 days ago" at the complaint of 27 March 2026
Hold period stated by the processor: None; Stripe says it "will not release my money"
Current status: HELD — Held as of the complainant’s reply of 30 March 2026. No later update on the page.
Merchant: Sole proprietor selling digital templates, as they state, Not stated. Reported by: A business owner, complaint #24689223 on the Better Business Bureau page for Stripe, Inc., filed 27 March 2026.
Account as given: The complainant says they have "absolutely zero chargebacks, zero customer disputes, and zero refunds pending" and that the 120-day period "has fully expired."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 45 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1215 · StripeFiled 2026-10-11

Amount held: Not stated (stated as "approximately $144,627 MXN (~$7,000 USD)" across two accounts; recorded without a USD figure because the amount is in Mexican pesos)
Held since: 7 March 2026: "Account 1 REMOVED: Closed March 7, 2026"; the second account closed on 27 March 2026
Hold period stated by the processor: None stated
Current status: UNKNOWN — On 6 April 2026 the complainant wrote that Stripe’s response was "satisfactory"; they did not say whether the money was paid.
Merchant: Digital coaching services with 410+ transactions, as they state, Not stated. Reported by: A business owner, complaint #24690205 on the Better Business Bureau page for Stripe, Inc., filed 27 March 2026.
Account as given: The complainant reports "Zero disputes, zero chargebacks across 410+ transactions" and says the first closure was triggered by one client whose card was declined.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 45 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1214 · StripeFiled 2026-10-11

Amount held: $4,909.25 (stated as "$4,909.25", payments made through Stripe Link and one bank transfer)
Held since: 28 February 2025: "On February 28, 2025, Stripe restricted our merchant account"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 2 April 2026. No later update on the page.
Merchant: Delaware company, as they state, Not stated. Reported by: A business owner, complaint #24695725 on the Better Business Bureau page for Stripe, Inc., filed 30 March 2026.
Account as given: The company says Stripe refunded its card customers itself but "selectively retained $4,909.25" and blocked it from refunding those customers manually.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 44 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1213 · StripeFiled 2026-10-11

Amount held: $9,990 (stated as "approximately $9,990", from one invoice payment of 15 August 2024 by a business customer)
Held since: August 2024: the payment was "processed on August 15, 2024" and a hold followed
Hold period stated by the processor: 90 days: "a 90-day reserve period", which the complainant says "has long since passed"
Current status: HELD — Held as of the complaint of 30 March 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24697006 on the Better Business Bureau page for Stripe, Inc., filed 30 March 2026.
Account as given: The complainant says they have "not been notified of any chargebacks, disputes, or specific violations related to this transaction."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 44 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1212 · StripeFiled 2026-10-11

Amount held: $300 (stated as "my $300", from paid invoices)
Held since: Not dated; the complainant says they have been "going back and forth with them for years"
Hold period stated by the processor: None; release was tied to proving the business had a website
Current status: HELD — Held as of the complainant’s reply of 8 April 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24702903 on the Better Business Bureau page for Stripe, Inc., filed 31 March 2026.
Account as given: The complainant says Stripe "wouldn't release my funds until I proved my business had a website" and that the website was submitted "multiple times".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 43 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1211 · StripeFiled 2026-10-11

Amount held: $22,000 (stated as "over $22k of client payments")
Held since: March 2026: Stripe said "March 9th to 14th" that client payments would be refunded within 5 days
Hold period stated by the processor: 120 days: Stripe said "they will hold on to my clients funds for 120 more days"
Current status: HELD — Held as of the complainant’s reply of 8 April 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24711625 on the Better Business Bureau page for Stripe, Inc., filed 2 April 2026.
Account as given: The owner, a Stripe user "for multiple years", says "I have never had a charge back!!!!" and that Stripe changed its mind about the refunds after the deadline had passed.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 43 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1210 · StripeFiled 2026-10-11

Amount held: $2,852 (stated as "$2,837.00 + $15.00 = $2,852.00", one payment)
Held since: About 27 February 2026: the payment was processed "On or around February 27, 2026" and a hold followed
Hold period stated by the processor: None; no timeline given
Current status: HELD — Held as of the complaint of 6 April 2026. No later update on the page.
Merchant: Professional training and consulting, as they state, Not stated. Reported by: A business owner, complaint #24720793 on the Better Business Bureau page for Stripe, Inc., filed 6 April 2026.
Account as given: The owner says the training was delivered in full and Stripe has given no "reasonable timeline for when my funds will be released."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 42 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1209 · StripeFiled 2026-10-11

Amount held: $18,161.04 (stated as "The remaining balance of $18,161.04"; about $121,874.00 was processed and about $97,126.47 paid out before closure)
Held since: 9 March 2026: Stripe "permanently closed our account" on that date
Hold period stated by the processor: Until 6 July 2026 at first; Stripe later said the remaining balance "may not be released at all"
Current status: HELD — Held as of the complainant’s reply of 10 April 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24722629 on the Better Business Bureau page for Stripe, Inc., filed 7 April 2026.
Account as given: The company says it had "only 7 disputes" and 9 refunds and that Stripe first said the balance "would be held until July 6, 2026".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 41 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1208 · StripeFiled 2026-10-11

Amount held: $193 (stated as "about $193 in my balance", from about $200 paid by another business)
Held since: About April 2024: Stripe "has held my funds for 2 years" at the complaint of 11 April 2026
Hold period stated by the processor: None; "they are holding my payout indefinitely"
Current status: HELD — Held as of the complaint of 11 April 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24739372 on the Better Business Bureau page for Stripe, Inc., filed 11 April 2026.
Account as given: The complainant says that each time they contact Stripe "they essentially tell me they are holding my payout indefinitely".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 40 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1207 · StripeFiled 2026-10-11

Amount held: $4,064.77 (stated as "$4,064.77")
Held since: 15 April 2026: "On April 15, 2026, Stripe, Inc. closed my merchant account"
Hold period stated by the processor: None; Stripe said the funds would be refunded to clients within 5 days
Current status: HELD — Held as of the complaint of 15 April 2026. No later update on the page.
Merchant: B2B lead generation business selling leads to licensed insurance agents, with 65 payments totalling $24,283 over 14 months, as they state, Not stated. Reported by: A business owner, complaint #24752927 on the Better Business Bureau page for Stripe, Inc., filed 15 April 2026.
Account as given: The owner says the account had "only one chargeback" and that Stripe cited failed subscription payments from clients, which the owner calls "a normal collections issue, not fraud."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 38 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1206 · StripeFiled 2026-10-11

Amount held: $9,200 (stated as "$9,200")
Held since: About October 2024: held "for approximately 18 months" at the complaint of 18 April 2026
Hold period stated by the processor: None; Stripe later said the funds would not be released
Current status: HELD — Held as of the complainant’s reply of 22 April 2026. No later update on the page.
Merchant: Seller paid through a Stripe Express account connected to the WishPig platform, as they state, Not stated. Reported by: A business owner, complaint #24762972 on the Better Business Bureau page for Stripe, Inc., filed 18 April 2026.
Account as given: The complainant says the balance is labelled "on hold" and that after the complaint Stripe wrote that "my account was closed due to high risk and that my funds would not be released."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 38 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1205 · StripeFiled 2026-10-11

Amount held: $3,416.21 (stated as "Amount: $3,416.21")
Held since: 16 August 2024: "Date held: August 16, 2024"
Hold period stated by the processor: None; Stripe cited Section 5.6 of its Services Agreement
Current status: HELD — Held as of the complaint of 21 April 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24771045 on the Better Business Bureau page for Stripe, Inc., filed 21 April 2026.
Account as given: The owner says "no customer disputes, chargebacks, or refund requests have been filed at any time since the funds were placed on hold" and that the money has been "withheld for over 19 months".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 37 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1204 · StripeFiled 2026-10-11

Amount held: $1,251.50 (stated as "approximately $1,251.50")
Held since: Not dated; on 24 April 2026 the complainant wrote that Stripe had stopped communicating "for over 4 months"
Hold period stated by the processor: None; Stripe said any remaining balance after refunds will not be released
Current status: UNKNOWN — On 6 May 2026 the complainant wrote that Stripe tried to pay out $1,251.50 but the payout failed against the bank details on file; on 7 May they wrote "I never received funds". No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24776400 on the Better Business Bureau page for Stripe, Inc., filed 22 April 2026.
Account as given: The complainant says Stripe "has permanently paused payments and payouts" and refuses to say "which transactions are considered unauthorized or ineligible."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 36 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1203 · StripeFiled 2026-10-11

Amount held: $6,981 (stated as "$6,981.00 in business revenue")
Held since: Not dated; the account was closed after a name mismatch on a payout, before the complaint of 23 April 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 28 April 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24779903 on the Better Business Bureau page for Stripe, Inc., filed 23 April 2026.
Account as given: The complainant says the account was closed "following a technical name mismatch on a payout" and that the funds show as "Successful" and "Paid" in the dashboard.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 36 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1202 · StripeFiled 2026-10-11

Amount held: $5,817.43 (stated as "a legitimate payout of $5,817.43")
Held since: Not dated; the account was closed before the complaint of 27 April 2026
Hold period stated by the processor: None; Stripe stated the funds will not be released due to risk
Current status: HELD — Held as of the complainant’s reply of 28 April 2026. No later update on the page.
Merchant: Individual content creator paid by a platform (Echo) through Stripe, as they state, Not stated. Reported by: A business owner, complaint #24790549 on the Better Business Bureau page for Stripe, Inc., filed 27 April 2026.
Account as given: The creator says "I did not process any customer payments, and there are no refunds or disputes associated with this balance."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 34 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1201 · StripeFiled 2026-10-11

Amount held: $8,000 (stated as "$8,000 held in our account"; Stripe also debited $2,000 from the business checking account)
Held since: Not dated; the complaint was filed on 27 April 2026
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 30 April 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24790598 on the Better Business Bureau page for Stripe, Inc., filed 27 April 2026.
Account as given: The company says Stripe "closed our account with $8,000 held in our account, they then decided to debit our checking account $2,000."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 34 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1200 · StripeFiled 2026-10-11

Amount held: $91.85 (stated as "A balance of $91.85")
Held since: March 2025: "held since March 2025"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 4 May 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24795789 on the Better Business Bureau page for Stripe, Inc., filed 28 April 2026.
Account as given: The complainant says "A balance of $91.85 has been held since March 2025" although they sent their EIN and business details.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 34 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1199 · StripeFiled 2026-10-11

Amount held: $1,208.53 (stated as "Available balance: $1,208.53")
Held since: Not dated; a 120-day hold had expired by the complaint of 30 April 2026
Hold period stated by the processor: 120 days: the balance "would be automatically transferred" after the hold
Current status: HELD — Held as of the complaint of 30 April 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24802316 on the Better Business Bureau page for Stripe, Inc., filed 30 April 2026.
Account as given: The complainant says Stripe "explicitly stated in writing that my remaining balance would be automatically transferred" and lists "Open disputes: Zero".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 33 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1198 · StripeFiled 2026-10-11

Amount held: $300 (stated as "a successful $300 credit card payment")
Held since: November 2025: Stripe "terminated my account and reversed the payout"
Hold period stated by the processor: None; Stripe said the money would be refunded to the customer
Current status: RELEASED — Released: on 6 May 2026 the complainant wrote "I sincerely appreciate Stripe releasing my funds."
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24810055 on the Better Business Bureau page for Stripe, Inc., filed 2 May 2026.
Account as given: The owner says that "Over 30 days have passed, and my customer has still not received the refund", and later that Stripe released the funds.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 33 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1197 · StripeFiled 2026-10-11

Amount held: $59,991.30 (stated as "approximately $59,991.30 ($61,783.32 uincluding fees)", one customer payment)
Held since: 20 May, the year removed by BBB: "the closure of my account on May 20th"
Hold period stated by the processor: Refunds to customers "within 5 business days", Stripe said
Current status: HELD — Neither confirmed refunded nor released as of the complaint of 5 May 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24818953 on the Better Business Bureau page for Stripe, Inc., filed 5 May 2026.
Account as given: The complainant says the payment was for a fulfilled order and "The funds are currently inaccessible to both my business and my customer".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 32 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1196 · StripeFiled 2026-10-11

Amount held: $9,412.05 (stated as "$9,412.05 USD")
Held since: 2 February 2026: Stripe "restricted and effectively closed our account"
Hold period stated by the processor: None; no timeline given
Current status: HELD — Held as of the complaint of 5 May 2026. No later update on the page.
Merchant: Seller of beauty products and home fragrances, as they state, Not stated. Reported by: A business owner, complaint #24819486 on the Better Business Bureau page for Stripe, Inc., filed 5 May 2026.
Account as given: The company says the balance "remains held in the account" with "no active disputes or chargebacks" and that refunds had already been processed.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 32 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1195 · StripeFiled 2026-10-11

Amount held: $1,956 (stated as "approximately $1,956")
Held since: November 2025: "Stripe closed my account and placed a hold on my balance"
Hold period stated by the processor: Release "after April 30, 2026", in a Stripe email
Current status: HELD — Not released after the date, as of the complaint of 5 May 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24819933 on the Better Business Bureau page for Stripe, Inc., filed 5 May 2026.
Account as given: The complainant says Stripe "clearly stated that my funds would be released after April 30, 2026" and that "That date has now passed".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 32 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1194 · StripeFiled 2026-10-11

Amount held: $2,867.40 (stated as "a balance of $2,867.40")
Held since: April 2024: "Stripe, Inc. closed my Wyoming-registered business account"
Hold period stated by the processor: None; in April 2025 Stripe wrote that the funds would not be released, citing Section 5.6
Current status: HELD — Held as of the complainant’s reply of 18 May 2026, which closed the BBB complaint as unresolved. No later update on the page.
Merchant: Wyoming-registered business, as they state, Not stated. Reported by: A business owner, complaint #24835673 on the Better Business Bureau page for Stripe, Inc., filed 10 May 2026.
Account as given: The owner says the account had "Zero chargebacks in the entire history of the account" and that the dashboard still shows the balance as "Available".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 31 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1193 · StripeFiled 2026-10-11

Amount held: $4,822.19 (stated as "$4,822.19 ($2,072.19 in Stripe Balance, $2,750.00 in Financial Account)")
Held since: 28 April 2026: "Stripe terminated the account"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 14 May 2026. No later update on the page.
Merchant: Car rental business, as they state, Not stated. Reported by: A business owner, complaint #24839223 on the Better Business Bureau page for Stripe, Inc., filed 11 May 2026.
Account as given: The company says Stripe "permanently withheld $4,822.19" with "zero explanation" and offers its own guess about the refundable $750.00 deposits that may have triggered it.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 31 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1192 · StripeFiled 2026-10-11

Amount held: $4,854.68 (stated as "a net payout of $4,854.68" that Stripe reversed)
Held since: 4 May 2026: Stripe reversed the 30 April payout by ACH debit
Hold period stated by the processor: 120 days, until 29 August 2026
Current status: HELD — Held as of the complainant’s statement of 1 June 2026. No later update on the page.
Merchant: Vacation rental, as they state, Not stated. Reported by: A business owner, complaint #24848858 on the Better Business Bureau page for Stripe, Inc., filed 14 May 2026.
Account as given: The owner says Stripe reversed the payout "WITHOUT any cardholder dispute, chargeback, or refund request" and "announced retention of these funds until August 29, 2026 (120 days)."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 30 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1191 · StripeFiled 2026-10-11

Amount held: $973.20 (stated as "approximately $973.20")
Held since: About March 2025: held "for over 14 months" at the complaint of 18 May 2026
Hold period stated by the processor: "a standard reserve period", which the complainant says has passed
Current status: HELD — Held as of the complainant’s reply of 19 May 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24859797 on the Better Business Bureau page for Stripe, Inc., filed 18 May 2026.
Account as given: The complainant says "Stripe has been holding approximately $973.20 of my funds for over 14 months with no resolution."
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 29 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1190 · StripeFiled 2026-10-11

Amount held: $2,580 (stated as "~$2,580 USD", plus a $118.31 wire Stripe asked for to cover the refund)
Held since: 4 February 2026: the account was restricted right after a single payment
Hold period stated by the processor: None stated
Current status: HELD — Neither refunded nor released as of the complaint of 18 May 2026. No later update on the page.
Merchant: Property rental, as they state, Not stated. Reported by: A business owner, complaint #24860445 on the Better Business Bureau page for Stripe, Inc., filed 18 May 2026.
Account as given: The complainant says Stripe "instructed me to send an additional wire transfer specifically to cover the refund amount" and that "The refund was still not processed".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 29 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1189 · StripeFiled 2026-10-11

Amount held: $12,000 (stated as "a payout of approximately $12,000" that Stripe is reversing from the owner’s bank; the rest of the balance is held for 120 days)
Held since: Not dated; the complaint was filed on 18 May 2026
Hold period stated by the processor: 120 days: Stripe "is holding my funds for 120 days"
Current status: HELD — Held as of the complaint of 18 May 2026. No later update on the page.
Merchant: Not stated; a business paid out by Stripe, Not stated. Reported by: A business owner, complaint #24860633 on the Better Business Bureau page for Stripe, Inc., filed 18 May 2026.
Account as given: The owner says Stripe "has reversed a payout that was already deposited into my bank account, and has simultaneously disabled the refund function".
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 29 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1188 · StripeFiled 2026-10-11

Amount held: $3,400 (stated as "$3,400.00 USD")
Held since: 17 May 2026: "Stripe abruptly terminated our account"
Hold period stated by the processor: None stated
Current status: HELD — Not paid out as of the complainant’s reply of 20 May 2026. No later update on the page.
Merchant: Business with 69 transactions since January 2026, as they state, Not stated. Reported by: A business owner, complaint #24861728 on the Better Business Bureau page for Stripe, Inc., filed 18 May 2026.
Account as given: The company says Stripe terminated the account citing "presents a higher level of risk than we can currently support" after one chargeback of $300.96 in 69 transactions.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 29 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

HF-2026-1187 · StripeFiled 2026-10-11

Amount held: $11,454.30 (stated as "$11,454.30 in available balance")
Held since: 29 April 2024: "Stripe paused all charges and payouts on my business account"
Hold period stated by the processor: None stated
Current status: HELD — Held as of the complainant’s reply of 26 May 2026. No later update on the page.
Merchant: Business opened on Stripe on 10 October 2023, as they state, Not stated. Reported by: A business owner, complaint #24862699 on the Better Business Bureau page for Stripe, Inc., filed 19 May 2026.
Account as given: The owner says the balance "has been completely inaccessible for over two years" and that the verification Stripe asked for was confirmed received on 14 May 2026.
Verification: Taken from a source published by the person it happened to — source
BBB lists complaints newest first, so this one moves to later pages as new complaints come in; it was on page 28 when read on 11 October 2026. The web archive could not save BBB pages that day (520).

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